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Network Analyst Resume Samples
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6-10 years of experience
Provided Technical Level I/II desktop, laptop, telecommunication and network support to more than 120 end-users for this government defense/satellite contract facility. Responded to end-users’ hardware, software and network connectivity issues in a Windows environment.
- Provided after hours support for Help Desk, Network, Blackberry and VPN access issues
- Assisted in replacing all outdated PC’s to Dell desktops in a Windows XP and Windows 7 Operating Systems, eliminating monthly vendor costs
- Collaborated in upgrading and migrating technical infrastructure, including Dell servers, Cisco routers and switches
- Earned solid reputation for resolving complex issues and providing exceptional customer service
0-5 years of experience
Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications using What’s up Gold, SCOM, Riverbed, and OPNET network monitoring tools.
- Analyze, identify, and diagnose common faults and symptoms according to established processes and procedures while performing inquiries with NOC personnel or other support teams regarding problem diagnosis and requests.
- Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.
- Created and configured dashboards in What’s up Gold and OPNET/Riverbed tools to assist with identifying network failures or application performance issues on CDC internal network
- Provided detailed reports for engineering teams to assist with the diagnosing server hardware/database along with application performance that affected the end user experience.
- Assists with facilitating the restoration of service through analysis and discussions with Network and Server teams.
0-5 years of experience
Led active and passive development efforts for communications networks, proposed new collection strategies adopted by the Intelligence Community
- Subject matter expert on several communications technologies for a SIGDEV organization
- Mentored client, contract and military analysts on network analysis, communications technologies, and tools
- Managed subordinates and peers throughout various skill communities and provided technical interviews for new candidates.
0-5 years of experience
Managed tailored access acquisition requests and steered exploitation data on target infrastructure and vulnerabilities
- Led multi-member Digital Network Intelligence analyst team and guided signals intelligence development
- Addressed matters of concern to national security by conducting research and data analysis, as well as produced both broad and in-depth analytic reports
- Coordinated with customers and intelligence community partners to synchronize intelligence efforts
- Recognized by senior leadership as top performer, resulting in Military Performer of the Quarter Award during Q4 2014
10+ years of experience
Support the design, transition and implementation of managed service. Advocated the customer in Change Management, Root Cause Analysis, and E level RFO communications. Promoted from Global Center Network Operations Manager.
- Escalated service events internally to resolution. Continually developed and reported on quality metrics.
- Identified and managed the resolution of problems based on the value of service delivery. Worked internally to direct re-engineering and customization of managed hosting, WAN, and security.
- Participated in the Change Management process and worked with system owners to plan maintenance.
- Mentored Tier II operational support and developed processes to identify the scope of network and systems incidents.
- Organized, executed and managed scheduled network maintenances including software, hardware, and topology changes. Evaluated staff skills and delegated Engineers to perform non-critical tasks on the network.
- Wrote UNIX & LINUX troubleshooting manuals for datacenter, including FreeBSD, & Redhat.
0-5 years of experience
Managed production and test server environment for multiple locations
- Designed custom database interface to allow for automated shipments to large clients
- Saved over $62,000/annually by consolidating and renegotiating all mobile and fixed
- Supported over 150 users locally and 40 remotely on a daily basis
0-5 years of experience
Ordered new facilities for 911 trunking for a cost saving initiative
- Researched customer trouble tickets related to call failures
- Performed call traces to analyze call flow in order to locate and correct call failures
- Analyzed usage trends and forecasted additional facilities needs based on those trends
0-5 years of experience
- Developed Vlan Changer program to reduce manual IT operations of device registration and eliminate switchport configurations by network administrators.
- Led a small team in designing, developing, and testing new features for an open source
- Adapted an open source project to provide a reusable Lync 2010 SharePoint webpart chat
- Administered servers running services such as DHCP, RADIUS, MySQL, and hypervisors.
- Installed, maintained, and debugged network equipment for wired and wireless networks.
0-5 years of experience
Supporting an $18m refresh of wireless and infrastructure network equipment in multiple Data Centers and remote locations
- Conducted wireless surveys using Fluke AirMagnet Pro and provisioned new AP’s using Cisco Prime Infrastructure 2.1
- Configured and deployed Cisco Catalyst (Core, Distribution and Access) switches 38xx, 45xx and 68xx series, etc.
- Self-studied and completed CCNA Wireless
6-10 years of experience
Provided Cisco/Juniper M Routers support in the 24X7 NOC (Network Operations Center)
- Managed AT&T customer’s network, utilizing Netcool to monitor network element alarms, fault analysis, trouble isolation, trouble management, circuit testing, outage reporting, notification, and escalation
- Initiated, updated, tracked, and closed trouble tickets on alarmed hardware and software circuit fault isolation using remote test equipment.
- Worked to develop and/or implement network management tools and processes to improve the NOC capabilities and to ensure quality service levels across all managed networks.
- Resolved customer network issues in Remedy or Netcool on Cisco issues (utilizing the show commands/SunOS 5.6 Generic sun4u Sparc)
- Cisco/Juniper M Router Troubleshooting, Routing Protocols (BGP, EIGRP, OSPF, VLANs, NAT, ACL, STP), CSU/DSU, MUXES, Dmarc, SmartJack, VOIP, and Data Circuit troubleshooting
- Knowledge of Frame-Relay, ATM, T3, F5 Load Balancer, and, T1/LINUX, SUN Solaris, Cold Fusion, ASP, Access, Windows, RedHat, and IIS
0-5 years of experience
Stationed at Telecommunications and Information Systems Command (TISCOM) for the Coast Guard in Alexandria, VA
- Worked in the Network Operation Center for the Coast Guard in a 24/7/365 environment.
- Responsible for Tier I/II investigation and resolution of circuit and equipment outages along with network issues in a global terrestrial and satellite backup network. Handled initial investigations of network issues and escalated and coordinated with Tier III personnel as necessary.
- Coordinated dual dispatches with the carrier and military personnel to remote locations to resolve issues.
- Experience with What’s Up Gold network monitoring tools.
- Worked closely with personnel at major hubs and endpoint locations
- Promoted to Shift Lead and was responsible for ensuring all tasks and events were prioritized and handled appropriately by personnel on shift. Provided verbal and written counseling if needed for bad behavior and other work related issues. Personally handled most major issues to ensure quality resolution on my part and performed quality control for the rest of the shift.
0-5 years of experience
Provided network support for troubleshooting and resolving network related incidents, providing assistance to peer
team (network engineering, perimeter security, data center operations) to identify, isolate, restore and apply long term
corrective action to LAN/WAN infrastructure.
- Monitored network devices and other SNMP alerts via CA Spectrum.
- Utilized CA Performance Center to assess various network components and recommend ways to minimize network
- Performed detailed packet analysis via Wireshark to rule out network issues and provide diagnostics for application and server problems.
0-5 years of experience
Managed the largest DoD, Asynchronous Transfer Mode (ATM) network in the European theatre, including the design, installation, configuration and maintenance of the $9 million Kaiserslautern Enterprise Network.
- Developed technical solutions and specified equipment for office automation and Local Area Network requirements supporting Headquarters, [company name] in Europe (USAFE) and Ramstein Air Base.
- Operated and maintained multi-protocol routers, ATM and fast Ethernet switches, and other equipment for both classified and unclassified networks on Ramstein Air Base.
- Administered Ramstein Domain Name system.
10+ years of experience
Extensive analysis and testing of existing network infrastructure;
- Turned up and maintained SONET networks;
- Streamlined work processes, and Documentation;
- Designed job aids in HTML websites, and JavaScript ;
- Performed Sun Server Backups and Maintenance;
- Authored working applications used in NOC/ROUTING center;
10+ years of experience
Maintain continuous operations of a 24 X 7 network and equipment to include patches and upgrades for enhancement or security, fiber termination, and testing.
- Planned, configured and installed a complete IDF layer equipment upgrade including post-implementation testing and evaluation.
- Acted as network lead during football games to assist journalists and broadcast crews, as well as the stats team and sports facilities with any network associated requirements.
- Proactive and progressive implementation of firewall rules and security policies in response to external and internal threats and network vulnerability analysis.
- Install, troubleshoot, and replace network hardware working with Cisco and Aruba technical support and coordinated with Charter, Centurylink, and various regional CLECs on circuit issues.
- Acted as the network representative during the creation of a change management system and PCI compliance evaluation.
- Network monitoring and management using What’s Up Gold, CiscoWorks, a Procera PacketShaper, and performing packet captures with WireShark for traffic evaluation.
0-5 years of experience
- Performed Novell 5.0 and 3.1X LAN Administrator functions on nationwide WAN, 42 fileservers, 900 workstations.
- Provided desk top support to end-users, troubleshooting hardware, software and network problems.
- Created Novell menus for DOS and 3.1X workstations.
- Backed up and restored data for five Compaq servers utilizing ARCserv software.
- Upgraded and reconfigured fileserver and workstations.
- Provided Administrator support on AS/400 running J.D. Edwards accounting package.
0-5 years of experience
- Enhance procedures to track network changes for optimal results
- Managed projects to fail test all redundant connections
- Designed pre and post change implementation procedures to assure successful change implementation
- Designed and implemented End of Life (EOL) Cisco gear upgrade a continuous and larger scale project
- Certified and performed IOS upgrades
- Designed and implemented network migration projects that saved millions of dollars in revenue due to outsource expense
0-5 years of experience
- Promoted to the rank of Sergeant in four years. Acted as Team Leader for fellow soldiers, responsible for their welfare, physical fitness, advancement, and language maintenance
- Lead weekly training of fellow soldiers, multiple physical training sessions, and supervised qualifications at the firing range
- Translated, transcribed, and analyzed foreign language text and voice material with a high level of accuracy. Used a vast knowledge of Iranian geography, culture, government, military capabilities, and history in daily tasks
- Acted as a project lead for 3 separate active Digital Network Intelligence (DNI) projects
- Helped organize and plan a large collaborative event featuring experts from multiple organizations
0-5 years of experience
Provided tier one, tier two, and tier three desktop support in a Windows XP/7 and Mac OS X
environment for Jennie Stuart Medical Center.
- Served as the main support tech for all Cisco network related issues at Jennie Stuart Medical
- Responsible for tier one and tier two phone support in an Asterisk and Call Manager
- Provided on call support for all information technology issues for Jennie Stuart Medical
0-5 years of experience
- Ensured 24×7 availability of Discover’s credit card authorization network. Responsible for monitoring all authorization servers and connectivity to clients and business partners.
- Monitored all Pulse and Diners Club transaction authorization issues.
- Responsible for incident management per the ITIL framework regarding client support to ensure timely resolution of critical issues.
- Ensured that all service level agreements were met within defined parameters.
- Acted as shift lead on weekends and during periods of peak activity.
- Worked under general supervision.
6-10 years of experience
Effectively managed fast-paced, high-volume workload within corporate deadline-intensive environment; consistently exceeded performance objectives by resolving with greater accuracy, speed and volume.
- Install client and server network software for upgrading and maintaining network and telecommunication systems.
- Maintain network operations and software applications, operating systems and regular maintenance.
- Respond to inquiries from staff, administrators service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
- Troubleshoot malfunctions of network hardware and software applications, and telephones to resolve operational issues and restore services.
- Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
- Great knowledge and experience includes Active Directory, Roaming Profiles, Group Policy, VLANS, Cisco networking, Ghost Imaging, DameWare, Bomgar, Window Server 2003 & 2008 and printer networking.
0-5 years of experience
- Provided support for dedicated Internet access products: Frame Relay, ATM, Point to Point, and Domain Name Services (DNS) for dedicated Internet access business customers.
- Troubleshot connectivity issues on customer circuits.
- Supported Dedicated Web Hosting customers, and worked with the Web Administrators to resolve service issues. Proactively monitored Dedicated Access Product customer circuits, and informed customers of service disruptions with the Proactive Notification Tool.
- Monitored network systems operations and conducted systems performance evaluations and system diagnostics.
- Configuration and maintenance of 1760, 2600 Cisco routers using different routing protocols, defining policies using ACL, and configuring route summarization.
- Responsible for allocation of IP addresses to new customers using QIP. Regular checks of the DHCP manager for the percentage of available IP leased bad IP address and add reservation for non-DHCLP clients.
0-5 years of experience
Full oversight and technical management of a complex and multivendor network consisting of Cisco, Brocade, and F5 load balancers
- Perform analysis of alerts received via installed monitoring tools, i.e. Managed Objects, and Iron View. Additionally, on a weekly basis, review the network infrastructure “checkout” reports for any anomalies.
- Troubleshoot network problems within the data center in the production, test, legacy and development environments
- Work closely with vendors in coordinating the timely resolution of complex network issues
- Responsible for the generation and implementation of firewall rules on multilayer Cisco switches and Juniper
- Design, test, and implement VLANs as necessary on requested port assignments
- Document all network issues and configuration changes. Present same to the Change Management Review Board
0-5 years of experience
Hand on experience in configuring, implementation and administrating Cisco network infrastructure.
- Implementation of VLANs, OSPF, EIGRP on Cisco devices
- Configuration and troubleshooting network connectivity on Cisco routers and switches.
- Staging for implementation towards customer deployment
- Experience in performing network and service monitoring at an enterprise level with Cisco Prime Infrastructure.
- Configuration of Meraki security Appliance, Wireless AP and switches through Meraki dashboard
Data Systems Administration Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
