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Network Manager Resume Samples
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0-5 years of experience
Recruited to upgrade and manage to fullest extent realistically possible a corporate computer and VoIP network for 30 relatively autonomous locations throughout the U.S. that previously been independently owned/operated before being acquired by Sonic (a $780 million pathological clinic management company). Proficiently identified and remotely trained inexperienced, but particularly bright and capable personnel at each location in the configuration, design and installation of Cisco routers, switches, firewalls and VoIP call manager systems. Configured and managed updated Cisco Network Systems with routers for MPLS Client VPN, Site-to-Site VPN and Dynamic VPM (DMVPN).
- Managed Austin data center that was eventually connected to most of the 30 small remote data centers and built back-up data center in Memphis, Tennessee.
- Created enterprise network standards and rolled out standards for site network design.
- Upgraded network security and locally rebuilt data/phone systems at 10 on-site locations.
- Negotiated economic best price contract with new telecom carrier and converted 24-7 laboratory operations throughout the U.S. without any down time.
- Initiated and completed 50% rollout of enterprise-wide U.S. VoIP system with 5-digit dialing throughout the corporation.
10+ years of experience
Managed network, Windows server, UNIX server, desk top and helpdesk support teams.
- Built a high available, fault tolerant, Gigabit infrastructure for global customer and ASP networks resulting in zero down time to date.
- Guided server support teams who expanded server platforms from 30 to 160 servers in 12 months.
- Introduced storage area networks and network attached storage supporting 20+ Tera bytes of data.
- Managed Y2K, disaster recovery, incident management, change management and network security.
0-5 years of experience
Managed a team of IT’s who maintained 5 servers, 220 workstations, 20 switches, 5 routers, and various other communication and network systems that supported security related activities.
- Redesigned networks to provide system expansion to 2 area networks allowing 40 new hosts.
- Operated scheduling for 5 area VTC conference rooms, secure and non-secure which allowed for up to the minute conferences and anytime availability.
- Systematically reviewed and re-wrote over a 100 standard operating procedures, which increased productivity by 40% and a better understanding of newly installed systems.
- Coached and mentored 20 new staff members, including conducting performance reviews.
0-5 years of experience
Manage the department overseeing the relationship and performance of 54 outside council attorney firms in 94 locations handling bankruptcy, eviction and foreclosure matters for Capital One.
- Streamlined the attorney oversight model across the legal, operations and information technology teams increasing efficiency by eliminating overlap across all groups and re-setting task accountability.
- Reduced the attorney onboarding cycle by 40% from 5 months to 3 months by implementing the utilization of parallel processes.
- Perform on-site attorney firm audits testing compliance with GSE’s, State, Federal and Capital One’s requirements.
- Developed and implemented the attorney performance scorecard to track attorney performance on a quantitative and objective basis.
- Designed the attorney performance cycle to set clear expectations for the attorney performance management process.
- Oversaw the attorney network firm reduction and file transfer project successfully transferring 2,000 files from unapproved firms to approved ones and off-boarding 116 unapproved attorney firms.
- Lead quarterly attorney oversight panel and monthly attorney performance meetings to update the accountable executive and recommend changes to the volume splits or composition of the approved attorney list.
0-5 years of experience
Directed the communications and network operations for the US Navy operating in the Central and South America area of responsibility. Supervised 15 IT professionals in managing, maintaining, and upgrading a $10 million dollar telecommunications network. Collaborated across multiple agencies developing communication and contingency plans. Advised executive level personnel on network security policy, procedures and postures. Oversaw a $1.5 million dollar contract for IT services.
- Supervised the network security team during critical cyber inspection, resulting in a passing grade.
- Lead project manager for upgrading the multi-media display systems, video teleconferencing equipment, and network servers, resulting in on budget and on-time completion.
- Developed and implemented a network expansion project supporting a staff of 200 personnel.
- Implemented a cyber-security training plan for 300 end users, reducing security risks by 50%.
0-5 years of experience
Managed a global team of 5 engineers providing network operational support of the company corporate and client networks for an Oracle application management company.
- Improved inter-team communications and decreased time to launch new customers by initiating and leading discussions between applications and infrastructure teams to streamline process and increase efficiency and effectiveness.
- Planned and managed a project to move over 100 corporate and customer computing assets to a new data center being built during office renovations.
- Organized training for team members aligning it with company needs and personal objectives.
- Developed policies and procedures to support PCI compliance initiative.
6-10 years of experience
Ten years of managing desktop and support operations for a large telecommunications company that provided both wireline and wireless services. The team orchestrated the change to a centralized support model for problem management, equipment service & support, software distribution and asset management. Worked to move company to a single identity management system and provide a consistent sign-on and workstation image which increased efficiency as well as ease of use for the company’ employee base.
- Oversaw three managers, 58 employees, seven call centers, eight state and market headquarters, and ancillary sites.
- Offered consultation on new technologies and business methodologies. Managed budgets of $4,000,000 in expenses and $2,500,000 in capital.
- Served as liaison between market presidents, call center directors, state vice presidents, and corporate systems developers.
- Directed conversion of world-class call center to client-server architecture. Coordinated retail center migration to client-server customer care system.
- Facilitated change management in customer contact centers running seven days by 24-hour online availability.
- Established service-level agreement between local LAN and desktop, customer contact centers, and state operations.
- Provided LAN and desktop support with ratio of 144 desktops per staff member, in addition to six-member help desk.
- Increased support by 146% within 24 months of acquiring North Region, growing rations from 58:1 to 144:1.
6-10 years of experience
- Entrusted to manage, maintain, and repair the network infrastructure and oversee help desk operations.
- Authoritatively managed four support technicians and supported in excess of 150 end users.
- Successfully achieved a complex network reorganization and redesign that facilitated a 50% growth in revenue and a 400% increase in staff during my tenure.
- Charged with financial oversight of entire IT operation and conducted recruiting, training, evaluation, and professional development for all attached personnel.
- Tasked with formulating corporate network security policies, disaster recovery, automated patch management, online backups, enterprise antivirus, and remote access solutions.
6-10 years of experience
Corporate Project Manager for company wide initiatives which included implementation of new products and services, reducing operational costs, improving workflows, and improving provider and customer satisfaction.
- Developed and managed complex project plans utilizing project planning software. Prepared presentations and status reports to senior management for successful, on time, on budget completion.
- Network Manager for 37 IPA/PHO physician groups consisting of specialty networks and Medicare risk networks.
- Designed and implemented CIGNA’s delegation oversight process, audit tools, policies and structured a delegation oversight committee.
- Wrote and implemented CIGNA’s Business Continuity Plan for the Florida Market. This was recognized as best practice by corporate and became the national model.
- Conducted corporate management training programs such as CIGNA’s National Diversity Program and Continuous Quality Improvement.
0-5 years of experience
Assisted the setup and management of the software/hardware within the QA lab which included the IP network video engineering production and test lab which included thirteen (13) 24Tb NAS devices, Video network switches, IP based cameras, terminal servers, and Cisco 2950, 2970, and 3560 switches. Configured and maintained 3620, 2514, and 2524 routers.
- Created and maintained QA lab network including all VLAN’s, VPN
- Installed & configured Microsoft Server operating systems
- Setup & configured SQL Server installations
- Performed manual testing which included system, regression, and integration testing
- Documented software discrepancies and worked within the team to resolve them
- Created and updated software test cases as needed
- Executed Quality Assurance plans in order to test and certify both software and hardware stability and performance results
6-10 years of experience
Created the largest search engine on the Internet specifically designed for the direct marketing industry.
- Managed and trained all help desk employees to include the design of a custom program to track all help desk technical issues.
- Bridged Novell token-ring network and MS NT Ethernet network.
- Documented firewall issues and escalated accordingly.
- Managing Network consisting of more than 100 servers with Novell Netware, Windows NT, AS400 and more than 1500 client.
0-5 years of experience
- Managed domestic and international IT Specialist in installation, configuration, and maintenance of LAN network supporting over 800 employees
- Executed remote software and hardware installs, upgrades, and maintenance on 130 workstation
- Supported over 200 users in implementing Army Gold Master re-images with all DoD Baselines and setting up Outlook E-mail accounts
- Coordinated and facilitated over 200 audio and audio-video conferences
- Collaborated with Tier III System Administrators in diagramming, mapping, and wiring 40 buildings
0-5 years of experience
Provided customer/sales facing weekly webinar for effective messaging. Reduced the field query by 70 percent.
- Provided customer facing product demonstrations through WebEx, Proof of Concept lab, executive Briefing centers and on customer sites to support pre-sale.
- White papers on various features and functionalities of the product to enable the field
- Built, configured and successfully managed Data Center network lab with Cisco Nexus, MDS and UCS. Compute included vSphere, KVM, Hyper-V hypervisors. Used the setup for field demonstrations by sales/field.
- Interacted with the Engineering team with feedback from the field and customers for product improvements
- Defined the product requirements documents and reviewed functional specification, design and testing documents to the development team.
- Reported product defects from the field to the engineering team for product improvements.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
