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Network Operations Engineer Resume Samples
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0-5 years of experience
- Analyzed hotels daily management and revenue.
- Monitored network and system performance with Splunk monitoring, Nagios, and Linux commands.
- Participated in Change Management processes executing stop/start scripts and confirmed servers were in with Splunk after new updates on software.
- Primary point of contact for managers in all escalation procedures.
0-5 years of experience
- Responsible for designing, installing, provisioning, monitoring and troubleshooting local and wide area network including xDSL, ATM, Ethernet, SONET services and equipment for a local phone and ISP company
- Acted as a main point-of-contact for turn-up and testing of new equipment, carrier and customer circuits
- Wrote Standard Operating Procedures and manuals used by Provisioning Department and NOC techs for some of their daily activities
- Monitored network equipment and utilization, provided utilization reports to management and acted upon indications of network transport reaching its capacity
0-5 years of experience
Currently I’m working in the Service Assurance Center (AKA NOC) as Tier 3 for the company’s Network Operations. I am apart a key part in the company’s Dev Ops model as well.
- Monitored and provide network triage for ViaSat satellite and core network
- Tier 3 support for customer escalation issues
- Work with tier 4 engineering and other groups to resolve top level network and satellite issues
0-5 years of experience
Analyzed Daily/Weekly/Monthly and facilitation of internal network metrics, reports and fault procedures with field operations, engineering, IT, Project Management and other internal organizations.
- Ensured that fault management analysis minimizes negative customer / operations and impact.
- Interfaced with internal work groups and personnel as required by the NOC/Fault Manager.
- Played a key role in overall customer satisfaction and experience.
- Supported Data Center Operations and IT management in support and fault monitoring of the network infrastructure.
- Assisted in developing and operating a common set of process, procedures and run books that allowed meeting contractual SLAs and maintaining industry related compliance.
- As needed, was involved in the escalation of all incident and problem related issues.
- Played a key role in the collection, analysis and dissemination of incident and problem metrics. Communicated metrics and hold regular performance meetings that provided meaningful and useful information for internal customers.
- Provided input to the rapid restoration of high severity tickets using a process that applies appropriate urgency and expertise to the restoration efforts.
- Processed lower priority incident/problem tickets for a timely and accurate resolution minimizing the impact to the business and adhering to agree upon SLAs.
0-5 years of experience
Monitoring and managing of Cisco and Juniper networks for 485 retail stores worldwide. Advanced level troubleshooting of complex Wide Area Networks. Integral role in the successful transition of Nike retail level 2 network support.
- Key member in over 40 site conversions from legacy Cisco and Juniper to Cisco A1N design.
- Discovered gap in technical documentation and developed an organization wide RunBook repository.
- Deployment of iWAN and mutli-routing protocol lab environments that are used for pre-production testing.
- Collaborating with vendors to determine which technologies work best within Nike network environments.
- Leading the training and development of colleague’s specific to the retail network environments.
0-5 years of experience
- Provided configuration and management support for clients and Virtela’s backbone MPLS (L2VPN/L3VPN) network which included devices like Cisco Integrated Service Router 3900, 2800, 2900, 2800, 1900; Cisco Catalyst Switch 4500, 6500, 3650, 3750 and Juniper backbone router M5i and M10i.
- Worked with multiple technical teams of service providers to troubleshoot and resolve issues of optical cables like T1, DS3, OC12, E1 and DSL technologies.
- Performed failover testing when required and re-route the traffic using route map, access list, BGP attributes to provide uninterrupted and low latency service.
- Provided timely updates to customers prioritizing the severity of the issue (Sev-1, Sev-2, Sev-3) and within the scope of ITIL standard SLA.
- Co-ordinated installation of hardware and software by others including outside vendors.
- Provided detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff.
- Managed internal audit process to ensure compliance with all Global Operation Center processes.
- Provided direction and priority to the staff for development of Global Operation Center tools like ticketing system Oracle – Siebel, packet loss tool, and backbone path failure tool.
- Assisted team to update documents like Microsoft office Visio, Excel, Word.
0-5 years of experience
Monitored a worldwide network infrastructure on a 24/7 basis. Responsible for provisioning, decommissioning, cabling, and managing production servers, networking and storage gear, etc.
- Performed as Major incident Coordinator during high priority issues and outages.
- Used Nagios and SolarWinds to monitor Databases, Servers, ESX hosts, and Network Components.
- Racking and cabling, troubleshooting server / network problems in Data Center
- Familiarity with trouble ticketing systems (ServiceNow, Jira, etc.)
- Experience with bash and Linux scripting
0-5 years of experience
Monitor the systems and network devices globally to ensure all employees and clients can access their respective information and accounts at any given time.
- Execute change controls as requested for planned maintenance and updates to resolve technical issues including patching and updating servers and databases.
- Collaborate with the operations and monitoring team to provide technical support and maintain network connectivity across the entire FTI enterprise.
- Performs data center management tasks including access control, climate control, power monitoring and communications.
- Utilize various software and databases to monitor connectivity and accessibility of all FTI programs and sites.
0-5 years of experience
- Rebuilt and Lead 24×7 Enterprise Network Operations engineering team for Avista Corporation.
- Restored a Network Operations team from a poor perception to high perception.
- Managed, supported, and engineered Cisco VPN, WAN, MQC QoS, BGP and EIGRP, LAN, MAN, STP, ASA, Pix, 3500 – 6509 Switches, Cisco CSS, Nexus 2k and 5k, EtherChannel, PagP/LACP, Cisco ACS, Cisco WAAS and Riverbed Steelhead, Voice and Video performance, data center performance and more.
- Performed daily firewall maintenance and administration on Cisco ASA and PIX firewalls.
- Utilized Netscout Infinistream sniffer and Wireshark to analyze and solve network performance problems.
10+ years of experience
- Developed and maintained Perl based monitoring system to gauge and report on network ‘consumables.
- Identified software and hardware defect instances and programmed against them by interfacing with commercial ticketing system using SOAP and XML in an automated manner.
- Developed auditing systems to police settlement free peers and enforce traffic and routing policies.
- Engineering technical liaison to vendors to track critical issues and OS roadmap (Cisco, Juniper, Alcatel, Brocade, Force10).
- Provided documentation and technical mentorship to the IP Core NOC and customer facing technical support and customer sales engineering.
- Procedure development and documentation for common repeatable activates such as new market turn up, circuit augmentation and routing protocol meshing.
- IP NOC system matter expert and escalation point for routing (ISIS, OSPF, BGP) tag switching (MPLS, LDP), peering, and core traffic engineering.
- Customer facing escalation and system matter expert for enterprise services and network overlay (VOIP, IPVPN, Layer2 VPN, BGP route tagging).
- On call tier 3 engineer supporting the NOC under the guidance of Senior Network Engineering and Senior Transport Engineering teams
0-5 years of experience
- Manage a team of network operations engineers responsible for maintaining a 1,000+ node network comprised of Cisco routers, switches and firewalls, F5 LTM, GTM and APM, Aruba wireless network of ~5,000 Access Points, Procera Networks, Infoblox DNS.
- Create Visio network documentation.
- Define cross-organizational procedures, processes and work flows.
0-5 years of experience
- Monitor, identify, notify and escalate network issues involving Video Engineering and Transport, Inside and Outside Plant Engineering, Fiber Optics, Network Transport, and Critical Infrastructure.
- Respond to network alarms to discover and proactively resolve customer-impacting issues while work with peers, management and border partners to track correlations between events and alarms.
- Understanding of network designs, equipment, processes in order to accurately communicate events to border partners, fix agents and management.
- Creating and sending outage notifications, alerting fix agents, border partners and care centers of outage situations, while adhering to company and department standards.
- Manage conference bridges with multiple departments to initiate a fast resolution to customer-impacting issues.
0-5 years of experience
- Provide Network Operations support for the Red Bull RBNA/RBDC Region which includes North America/Canada/South America. Duties include Network troubleshooting, monitoring, configuration and implementation for LAN/WAN/WLAN environments. Duties also include Network Design/maintenance, facilitating vendor outages and 24/7 on-call support.
- Provide Network documentation, Logical/Physical Network Drawings
- Service Now Ticketing system for routine tasks.
- Schedule and implement change controls.
- Evaluate new technologies.
- Network support and setup for Red Bull ESports events and Red Bull TV Network.
- Upgraded HQ Campus WLAN using NGen Aruba technology
- HQ Campus Redesign Implementation
- SteelHead Riverbed replacement
- Migration from AT&T EVPN to AVPN
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Network Operations Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
