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0-5 years of experience
Network Manager responsibilities include managing total medical expenses, increasing revenue opportunities, partnering with provider networks to drive government ratings, targeting quality measures and ensuring ease of market policies.
- Managed four direct reports to develop, market and manage a physician organized delivery system resulting in a profitable revenue stream for the Independent Physician Association
- Presented monthly to board members on provider score cards, fund stats, cash flow and market trend reports
- Collaborated with internal departments to initiate quality improvement programs to address key illnesses resulting in 27% cost savings
- Developed and managed a Lean focused reimbursement system for claim submissions, surplus and quality program incentives resulting in 36% increase in reimbursement accuracy
- Through collaborative management and relationship building was able to increase the Independent Physician Association’s government rating from 3.5 to 5.0 which trended higher than 90% of all comparable markets
- Selected as state representative for [company name] Network Operations Leadership Market Committee
0-5 years of experience
Managed a datacenter of 20+ technical employees for a department requiring around the clock coverage.
Responsibilities included all aspects of employee management and development, including interviewing,
scheduling, training and counseling. Performed annual/bi-annual employee evaluations and conducted
employee terminations when necessary. Scheduled maintenances and upgrades to prevent legacy
systems from becoming obsolete. Audited staff performances weekly to ensure that support quality
remained consistent. Met with potential clients and vendors, lead tours and provided details in regards to the services & products the company offered.
- Developed a week-long training program for new hires in order to boost initial productivity.
- Led a development team which created a new system to deploy servers, decreasing time spent
- Implemented new proactive monitoring policies for client servers, greatly reducing the risk of data
- Redefined job descriptions and performance evaluation standards to create clearer promotion
- Introduced hiring strategies for the screening of new talent, including written and practical
0-5 years of experience
Supervised 150-member Dispatch Center staff. Recruited, and periodically evaluated key staff members. Maintained employee work schedule and ensured coverage during peak hours. Resolved customer complaints and concerns. Collaborated with inter-departmental corporate teams. Monitored call center productivity and effectiveness. Led daily conference calls with field personnel. Investigate/research, monitored and documented FMLA, disability, and workers compensation cases. Drafted monthly reports for senior management.
- Consistently achieved aggressive monthly service goals.
- Developed and implemented successful employee training programs.
- Rolled out new workload reduction process to incorporate 2 departments.
- Significantly reduced departmental absenteeism via team-building programs.
- Earned recognition as Area #1 Company Team.
6-10 years of experience
Instituted, coordinated, directed, and designed IT-related activities for the business organization, as well as provided administrative direction and support for daily operational activities of the IT department. Ensured the continuous availability of all networking systems in the organization.
- Administered the growth of the IT department, which included assigning resources to tasks and prioritizing items of interest. Implemented improved procedures and tools for each employee to maximize the workload.
- Created monthly cost savings in one silo initially of $10,000 and growing to over $25,000 savings after a 200% corporate growth. Reduced costs of infrastructure environment and telecom with aggressive negotiations with vendors.
- Identified and created business continuity and disaster recovery plans for the corporate business assets.
- Instituted a documentation strategy of infrastructure using a wiki as backbone that allowed the team to keep information up to date immediately. This improved change management and provided a single POC for information that is typically spread throughout the organization.
- Created and implemented a help desk call center to create 100% satisfactory resolutions on day-to-day support.
- Defined and improved on current IT policies, procedures, and best practices.
0-5 years of experience
Managed network & server operational team in a 24 x 7 global environment. ITIL lead for division.
- Responsible for support of over 7000 network devices worldwide including switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, and ISP connections.
- Managed performance, scheduling, and career development for team of 10 network engineers.
- Designed and implemented ITIL best practices such as change management, problem management, service catalog, OLAs, CMDB, knowledge management, and release management.
- Delivered a keynote presentation on ITIL Concepts at a global seminar.
0-5 years of experience
Ensured configuration control, network/system administrative services and information assurance for a classified Wide Area Network valued at $2.5 million.
- Migrated all information systems within the Maneuver Support Battle Lab from Windows Vista to Windows 7 and Migrated all systems to the New Outlook Enterprise Email.
- Created and Maintained the Manuever Support Battle Lab’s Website using Front Page
- Planned, resourced, and supervised the execution of the turn in of several hundred pieces of IT computer equipment, meeting all classification disposal requirements.
- Developed a safety and fire prevention program, ensuring the work environment was in compliance with all safety regulations.
10+ years of experience
Interviewed, trained, oversaw and developed up to 40 personnel across four business units including 24/7 support and rotating shifts.
- Supervised Tier 1 network, server and mainframe support as well as customer support, including problem ticket documentation, on-call assistance and problem escalation.
- Improved customer satisfaction levels by training CSR’s in interpersonal, communication and problem solving skills with emphasis on high service levels during peak business hours.
- Transformed a poorly performing department into a productive, cohesive unit by implementing morale- building, cross-training and shift rotation programs.
- Applied “outside the box” procedures to recover a large volume of lost data needed for the next morning; made hard decisions to achieve goal resulting in great press for the Data Center.
- Increased customer service standards by implementing preventive “check-outs” by engineers and CSR’s, successfully reducing the volume of customer outages.
- Coordinated a wide array of daily, weekly and monthly reporting for customer problems, internal operations and sensitive information.
- Promoted through a series of progressively responsible positions, including, Account Manager, Customer Service Representative, Data Center Operations Manager, Network Operations Manager and Internet Problem Manager
0-5 years of experience
Established a Network Operating Center (NOC) with 24 hour monitoring service.
- Lead team efforts that improved network efficiency by 98% and reduced critical application down time by 85%. Instrumental in establishing an inter-agency collaboration tool used to coordinate support with the FBI’s Critical Incident Response Group, and the Joint Staff.
- Managed the operations and rapid delivery of NIPR, SIPR and other classified network traffic
- Monitored network servers and applications, for the J6, Deputy Director of Information Systems.
- Established baseline for all future NOC procedures and standards for operational inspections and readiness.
- Served as the point of contact for J6 DDITS OMPOC Organizational Messaging and all Joint Staff AMHS
- Project manager, for all Joint Staff requests, which include port activations and new firewall requests
0-5 years of experience
Supervised, mentored and evaluated 5 junior technicians in proper satellite communications operation and installation.
- Performed alignment, control functions, and direct support maintenance on satellite communications equipment and associated devices.
- Received trouble tickets and solved tactical satellite systems related problems of at least two hundred end users.
- Gathered system and network data from detailed equipment logs for use in statistical reporting and analysis.
- Uploaded, configured, extracted data, and monitored FDMA/TDMA Linkway modems.
0-5 years of experience
Promoted to manage system development teams charged with performing new product QA. Supervised release testing for new applications; provided final approval for bug-free, fully functional commercial solutions. Oversaw recruiting and training, resource allocation, and employee assessment functions. Built and mentored cohesive, qualified teams committed to meeting schedule and budgetary needs.
- Authored numerous ISO 9000 procedures and security policies in support of engineering operations, participating in regular audits to ensure regulatory compliance.
- Managed creation of high-profile HATP (High Availability Transaction Processing) solution, supervising development teams working in multiple locations.
- Developed highly effective Software Manager Application to enable disk-free software upgrades deployed through ATMs and desktop systems worldwide
- Implemented Internet Café solution.
0-5 years of experience
Trained, coached and mentored staff to ensure smooth adoption of new program.
- Worked directly with sales, offer management, engineering departments and existing and proposed customers to achieve desired solutions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Consistently exceeded 99% of installation deadlines and requirements for all production work orders.
6-10 years of experience
Managed ten RF field technicians, six switching facility technicians, and one inventory specialist, successfully administering company assets of $50 million and departmental budget of $1.2 million.
- Maintained a 99.995% MTTR – Mean Time to Repair of all equipment and 1% dropped call rate on average.
- Planned and executed main office and switching facility buildings, assisting facilities manager, architect, and general contractor.
- Instrumental in successful market build out, initial launch of 224 CDMA sites, optimization, operation, and maintenance, and phases II through IV enhancements, growing site count to over 500.
- Created and managed budget for Midwest region, assisting Area Network Operations Manager and Regional Network Operations Director. Generated weekly and monthly reports and distribute to Regional Network Operations Director.
- Worked closely with RF Engineering to ensure maximum efficiency of cell site equipment for voice and data (EVDO) services. Direct line of communication between Network Operations and Sales to quickly check suspect coverage issue areas.
- Maintained corporate databases, local database and trackers with all relevant switch and field information and provided to the NOC so that after hour outages/service interruptions were minimized.
- Managed warehouse personnel in separate local warehouse facility. Ordered tools and test equipment for Switch and Field Technicians and maintained adequate stock of consumables in inventory.
- Coordinated local training for all vendor equipment and time study analysis to help determine technician advancement.
0-5 years of experience
Managed a classified communications security facility that instructed, consulted, and audited five subordinate accounts providing secure communications support to over 11,000 customers
- Maintained and distributed over $1 million worth of communications equipment and more than 1000 cryptographic items with zero discrepancies
- Investigated telecommunication outages and cryptographic insecurities, then briefed executive leadership on resolutions
- Mentored and managed nine Information Technology professionals who provided network and server support to the commanding general and executive staff
0-5 years of experience
As Network Operations Center (NOC) manager, provided project management support by working with senior management to identify, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
- Implemented a full service helpdesk solution for tracking and managing all end-users’ help requests.
- Implementation of the NOC Configuration Management (CM) Plan, establishing an operational security baseline for all enterprise assets.
- Conducted risk assessments and business impact analyses to identify vulnerable areas within the company’s mission critical functions.
- Designed, implemented, and tested disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems required for the resumption of business in the event of disruption, both minor and catastrophic.
- Assisted in obtaining CMMI level III certification by implementing an asset management program with 100% accountability for all assets both hardware and software.
- Scheduled and perform hardware and software upgrades, directly affecting the performance, efficiency, and availability of the enterprise.
- Managed all financial aspects of the IT Department
0-5 years of experience
Managed and supervised the IT Service Desk, Network Operations Support Center and Technical Control Facility
- Planned, directed and coordinated the installations of tactical telecommunications switching centers
- Developed, implemented, and enforced Service Desk and Incident Management processes and procedures
- Planned, assigned, and reviewed assigned work done by subordinates; set deadlines and completion dates for matters assigned to my sections of responsibility
0-5 years of experience
Technical Information Technology Manager for dental practice management organization. Managed department of five full time employees plus two to three full time consultants. Overall duties included planning, organizing, and directing all information technology projects for a midsize medical organization.
- Re-architected nation-wide network infrastructure with lower cost high speed data connections, a VOIP phone solution, as well as 2000 new pc’s. Achieved an overall cost reduction of over $360,000 with a seven month ROI. Managed and developed a $1.5M total department budget
- Worked on facility selection and contract negotiation and new facility construction and planning.
- Managed and developed a $1.5M department budget.
- Responsible for conducting quarterly security audits to insure Hipaa compliance of all information systems.
- Tasked with growing the technology infrastructure footprint of the organization as it expanded from 70 to 110 locations. Implemented Sonicwall SSL site to site VPN for over 100 sites to reduce costs.
- Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
- Configuring Sonicwall SSL site to site VPN for over 100 sites.
- Wrote the Security Policies, Procedures, and Guidelines for all network-related devices within the organization including, but not limited to, perimeter security, VPN, encryption, and authentication
0-5 years of experience
Lead development of system friendly and market adequate healthcare network.
- Established agreements and pay schedules ensuring market parity and regulatory compliance.
- Created website and marketing materials for providers, brokers and employers.
- Maintained awareness of employer and provider health insurance trends.
- Performed profitability analysis, pricing strategies and report formats for sales proposals.
- Managed relationships with network vendors and sub-contractors.
6-10 years of experience
Orchestrate all aspects of systems and network upgrades for the company’s IT infrastructure. Ensure the creation of stable and robust set of systems to guarantee only the best customer satisfaction. Standardize on office layout, cabling, equipment (network and servers), circuits, wireless, directory structure, and redundant data links. Set standards for overall data center, extranet infrastructure, security standards and policy.
- Currently leading the engineering team in designing and deploying next generation data center architecture; Cisco Nexus, Palo Alto Firewalls and Talari. The project will allow for advanced network security while providing an 80 fold increase in capacity. Ensuring customer satisfaction is maintained for years to come while also guaranteeing critical data is protected.
- Active member of Change Management group that established and implemented structured change review process for all technology and application changes affecting production systems. For added efficiency, process standardization was dovetailed with initiative to develop SOPs.
- Maintained 99.8% system availability of systems operations during business hours, excluding scheduled down time. Authored systems standards that the company uses up to now.
- Upgraded a team to migrate all circuits to MPLS from Frame Relay. Provided both managerial and technical support to ensure smooth transition. Project completed one month ahead of schedule.
- Led a team in a Data Center Remediation project that improved the performance of datacenters server, advanced data mining and back up times exponentially while adding greater resiliency. Project completed ahead of schedule and with minimal budget.
- Closely worked with both internal and external auditors to ensure compliance with Sarbanes/Oxley audits. Corrected initial deficiencies and ensure zero deficiencies.
0-5 years of experience
As Network Operations Center (NOC) manager, provided project management support by working with senior management to identify, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
- Implemented a full service helpdesk solution for tracking and managing all end-users’ help requests.
- Implementation of NOC Configuration Management (CM) Plan, establishing an operational security baseline for all enterprise assets
- Conducted risk assessments and business impact analyses to identify vulnerable areas within company’s mission critical functions
- Designed, implemented, and tested disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems required for resumption of business in event of disruption, both minor and catastrophic
- Essential in obtaining CMMI level III certification by developing and implementing an asset management program with 100% accountability for all assets both hardware and software, maintaining configuration artifacts and reporting configuration change status
- Scheduled and perform hardware and software upgrades, directly affecting performance, efficiency, and availability of the enterprise
- Managed all financial aspects of the IT Department
0-5 years of experience
- Technical Operations Center for a three state area for video and broadband services
- Maintained a predetermined service level and call volume, to proactively reduce system fallout
- Developed processes for improvement of call handling and order fallout
- Mentored, coached, and trained technicians designated as field support
- Prepared daily reports on attendance, productivity, time sheet entries, safety training and process, policy enforcement, and discipline as required
- Live ride exercises, attendance and timesheet reports
10+ years of experience
Managed development and implementation of programs that increased employee loyalty and reduced turnover, as well as standardized Employee Training, and partnered with Vendors to reduce maintenance costs by incorporating site cost caps.
- Provided leadership and direction to implement the strategic initiatives or direction to support business objectives
- Successfully defined strategy and plans for World Trade Center bombing and Attack on 9/11.
- Directed strategic initiatives to achieve overall network availability of 99.99%.
- Responsible for the maintenance and operation of all technical equipment within the communications organization.
- Establish technical requirements, service levels and procedures, and implementation plans for major network elements
- Initiated rollout of new Network Software releases with zero downtime.
- Implemented Y2K actions plan for all network equipment and NMS systems.
0-5 years of experience
Responsible for the escalation, notification and restoration of all network outages in our area of responsibility.
- Focal point for ensuring all projects stay on schedule, and executed 100% successful to meet SLAs to the customer and with minimal impact to the end user.
- Manage all maintenances and assigned tasks to the shift lead; also monitor ticket queue to ensure trouble tickets assigned to our group are acted on immediately.
- Ensure correct categorization of network events to properly track and document all network outages.
- Participate on the Problem Management Board to determine root cause for failed or canceled maintenances.
- Conduct all interviews for new hires and manage the shift schedule for a team of 5 engineers.
0-5 years of experience
Managed network LAN/WAN team, represented team with local government customers
- Managed and participated in the design and deployment of a county-wide fiber and wireless networks
- Designed video visitation (video conferencing) systems for County Corrections
- Resigned in Fall 2004 to focus on building Sonic Focus.
0-5 years of experience
Managed redesign and implementation of Windows NT 4.0 network. Responsible for servers and network operations on a daily basis, managing client access and server maintenance and upgrades. Implemented in-house e-mail operations and web server management. Implemented disaster recovery plans and operations recovery. Served as systems administrator and managed computer replacement budget for six locations. Designed and managed remote access operations for the entire network, field sales and contact management resources. Managed all outside vendor contact with internal IT personnel.
- Redesigned initial network functionality from six domains to one.
- Increased network uptime by implementing monitoring and functionality reviews.
- Ordered leased lines and interacted with ISPs to setup new connectivity during planning of new locations.
- Interacted with clients on a daily basis for the purpose of resolving computer and systems issues.
- Total responsibility for all client access, servers in each of six locations, e-mail and web access, integrations of AS-400 and Windows Network operations.
- Administered 170 clients in five states remotely as well as on-site. Traveled to remote sites to integrate new systems and practices to improve network operations.
- Worked with upper management and vendors to develop responsible network practices and proper budgetary development for client and remote site equipment replacement planning.
0-5 years of experience
- Responsible for daily operations and management of Network Operations Center and Help Desk.
- Responsible for administration, maintenance and monitoring of over 200 servers, 2000 workstations and 50 LAN/WAN networks among managed services client base.
- Responsible for tier 2/3 help desk support among all managed services client base and served as escalation point for engineers and help desk technicians.
- Directly managed and trained members of the Network Operations Center and Help Desk support team.
- Managed system/network monitoring, patch management and various other technical tasks using Kaseya IT systems management platform.
- Developed and implemented various procedures and policies related to daily operations of the Network Operations Center.
0-5 years of experience
Managed a 24×7 Network monitoring staff for an emergency message alerting firm. Responsible for company work
flow which involved triage of all network/software/server issues that could be an impact to our customers.
Customers were guaranteed 100% up-time of our product which made it essential to reorganize the team to meet
difficult to attain company SLA’s.
- Successfully improved response time 30% by re-organizing the Network Operations Department.
- Created framework for standardized procedures via wiki which allowed staff to quickly and easily contribute
- Worked with monitoring engineers to help refine monitoring software to better prioritize workload.
- Reduced attrition by improving hiring and shift rotation model and converting contractors to Full Time
- Created a bi-annual review procedure for bonus/raise structuring from the ground up featuring training
- Partnered with cross functional teams to scope and manage projects involving server, network and cable
- Responsible for scheduling and hiring staff to meeting requirements for 24×7 operation and project needs
- Primary source of training new technicians; which included documenting a comprehensive on- boarding/training manual for performing duties to be used as a reference tool.
6-10 years of experience
Established a Network Operating Center (NOC) with 24 hour monitoring service.
- Manage team’s efforts that improved network efficiency by 98% and reduced critical application down time by 85%. Instrumental in establishing Collabworxl an inter-agency collaboration tool used to coordinate support with the FBI’s Critical Incident Response Group, and Joint Staff.
- Manage the operations and rapid delivery of Siper and Niper classified network traffic
- Monitor network servers; storage and applications, for the J6 Deputy Director of Information Systems.
- Personally developed policies and procedures, to optimize troubleshooting efforts for Tier IV Problem Management. Established the baseline for all future NOC procedures and set the standard for operational inspections and readiness.
- Point of Contact for J6 DDITS OMPOC Organizational Messaging and all Joint Staff AMHS Automated Message Handling Syste.
- Project Manager, for all Joint Staff 5e requests, which include port activations and Firewall requests
0-5 years of experience
- Led project to document, evaluate, and improve processes in a 24×7 Network Operations Center (NOC)
- Developed recommendations for network monitoring and ticketing tools that would reduce current tools used in the NOC from five to 1, improve reporting and SLA compliance, and create new opportunities for revenue generation
- Managed day-to-day operations in the NOC
6-10 years of experience
Supported 384 videoconferencing facilities 365days, 24/7, and also Mission Essential Personnel (MEPL).
- Supported manager in performing management functions such as staffing, training and expanding business plans.
- Trained & mentored new hire employees.
- Served as escalation point for issues pertaining to quality assurance, training, facilities, process improvement, and specialized resource teams.
- Provided users assistance and training with operation of multimedia systems and scheduler.
- Responsible for maintaining accurate and detailed documentation and system information for current projects.
- Submitted status reports to management summarizing completed projects/tasks.
- Coordinated with internal employees and external sites to ensure that required connections are established to coincide with scheduled meetings.
- Collaborated with other locations and/or network providers to track and resolve video teleconference issues.
- Tested and certified video teleconferencing rooms with internal and external locations, as needed.
- Responsible for problem resolution dealing with system installations, including coordinating with customers, other employees, and Field Installers/Technicians.
6-10 years of experience
Managed project migration of main TDM voice switch to Voice Over IP (VoIP).
- Designed new redundant VoIP network architecture.
- Coordinated billing and technical operations voice switch integration.
- Improved Least Cost Routing scalability.
- Recruited and trained an outsourced technical support team.
0-5 years of experience
- Provided direct administrative support to all Senior Executives.
- High level calendar and schedule maintenance.
- Proposal, trainings and presentation preparation.
- Collected and Maintained Data information system
- Coordinated and recorded Board of Director’s, Merger, Acquisition meetings as well as Executive Retreats
10+ years of experience
Lead Technical Engineer and Manager for [company name], reporting directly to the Chief Information Officer. Maintained responsibility for all infrastructure-related Information technology, including Network, Telecommunications, Servers, and Desktops.
- Presided over server and technology refresh for new corporate website rollout. Evaluated, designed, and implemented Nimble Technologies iSCSI SAN on Windows 2008 R2. Implemented refreshed, load-balanced Ubuntu 12.04LTS frontend servers. Worked closely with DBAs and developers to architect the system that resulted in dramatically increased performance (137% more visitor registrations, 75% more property inquiry leads, 47% more detail page views) immediately following rollout.
- Evaluation, Design, and Implementation of Brocade 10Gb Switched Ethernet environment. Purchased, installed, and configured redundant Brocade VDX 6720 switches for meshed, redundant routing of iSCSI traffic. Hands-on installed and configured all equipment, servers, and cabling. Completed project ahead of time and on budget.
- Audited and negotiated telecommunications contracts, saving the company over $10,000 per month in telecommunications costs. This came through a combination of line cuts and price reductions.
- Installation, maintenance, and support of redundant F5 Local Traffic Managers. Provided redundant front-end load balancing for public web and e-mail servers. By load balancing the systems, this project has increased public website uptime dramatically and has improved performance of SSL-based applications.
- Evaluation, Design, and Implementation of Barracuda Message Archiver 1050 for 5000-mailbox implementation. In order to meet a growing business need for email archiving, was tasked with evaluating, negotiating, and installing Barracuda Message Archiver to store and index all incoming and outgoing e-mail. Hands-on project completed on time, on budget.
0-5 years of experience
The role of a Network operations manager is to performance manage a team of 17-32 outside technicians. The technician’s skill sets include Special Services, Service Technicians, facility Locators and Splicing Technicians. The employees are within a union environment. Performance management includes: Tracking employee’s compliance with attendance policies, customer service policies, and the Code of Business Conduct. Performance coaching includes developing formal and informal Performance Improvement Plans for employees not meeting the performance goals. Disciplinary coaching is also a part of this position and includes progressive discipline plans adhering to company, legal, and labor contract policies. In order to develop disciplinary action plans, and performance plans, analysis of data presented in spreadsheet, document, and other formats is necessary. A knowledge of training, development, negotiations, legal, and contracts, is required to perform these functions. Additionally, coordination between several organizations to achieve repairs and network maintenance is required.
- Resolved many cable failures, thefts and damages of ranging scope in number of affected customers, cable sizes, and duration to resolve. This required applying project management, inter-department coordination skills.
- Developed a “semi-automated” spreadsheet to assist my peers, and superiors in tracking the activity/productivity of technicians, especially during the weekend shifts.
- Managed technicians with varying skills types (i.e. Special Services, Gas Pressure, Installation, Repair and Maintenance).
0-5 years of experience
Designed, implemented, and maintained entire statewide data network for [company name] LLC, a Sprint PCS affiliate supporting over 45,000 subscribers and over forty-five employees. Managed IT staff, departmental purchasing, budgeting and expenditures.
- Primary on-call tier 3 support for backbone Cisco router and switch configurations and overall IT administration.
- Completed Sprint corporate Core Application Rollout project allowing affiliate access to process customer transactions from all satellite retail store locations.
- Accomplished a major accounting system upgrade to increase data integrity, cost effective operation, and corporate compliance with zero downtime.
- Specified and built new satellite retail location data networks as required.
- Managed all remote access and Citrix Metaframe servers for clients throughout the enterprise.
0-5 years of experience
- Managed 7×24 NOC (Network Operations Center), 3 shifts consisting of 6 analysts per shift monitoring, troubleshooting and fixing network problems.
- Kept all responsibilities as Field Operations Manager described below.
- Managed the NOC migration of responsibilities from monitoring existing 180 node Frame Relay network to new 300-400 node state of the art ATM network (being built by Splitrock).
- Worked with IT groups to develop, evaluate and support new Network Management tools.
- Supported MACs (Move / Add / Changes) in both existing and new network.
- Developed and implemented processes and procedures to produce smooth NOC operations.
0-5 years of experience
- Worked with a leading MSO to provide operations and management services for in house requirements and providers with managed care contracts.
- Managed staff of 15 in provider services and the marketing department
- Consulted with provider services and marketing to provide physician education, member services, and financial consultations. Managed providers for consistency in quality care, education, and updated health information such as the incoming ICD 10 codes, encounters, and annual heath assessments for their members, and to ensure profitability within various lines of business.
- Responsible for providing network compliance with contracts and health plans. Worked as liaison with health plan members to ensure IPA compliance, and distribute updated health plan policies and other regulatory information.
- Developed a campaign and worked with the Project Manager to design and implement for our marketing team to log provider site visits online on “SharePoint.” Assisted in designing the work flow for the most appropriate and efficient use. Also, trained staff on navigating through the online portal.
- Originated a campaign to re-educate providers on online authorization services, the results were an increase in online use by the providers from 82.5% to 92.8%.
0-5 years of experience
Lead Analyst for Global Network Operations data center Team
- Led a team of 40 Data Center engineers
- Managed cable inventory, deployment of cabling for various projects
- Led data center clean up and cable efficiency project
- Designed and hands on deployed data center layout for vendor network
0-5 years of experience
Established a Network Operations Centers (NOC) for an Optical Transport Network that provided services to numerous IC customers
- Responsible for the writing of Standard Operating Procedures
- Trained nine personnel on operational processes and procedures
- Provide metrics to track progress of the Network Operation Center
- Familiar with the troubleshooting and provisioning of Cisco 15454 and the 15600
- Assisted with the restoration and back up of the Ciena and Cisco Network Management servers.
- Interacted with governmental agencies and participated in relevant activities in the migration from SONET to DWDM
- Provided the government with Span, Circuit, and Network Management System Outage Summaries
0-5 years of experience
Managed a NOC team of 12 technicians
- Worked closely with the [company name] procurement management team
- Interface with all other Operation Managers Worldwide in addressing issues related to [company name] Visa service applications
- Maintained and expanded IT infrastructure as requirements changed for Task Orders
- Managed system upgraded and deployments for new Task Orders
0-5 years of experience
Managed network technicians by overseeing tickets and work orders for accuracy and completion
- Evaluated and reviewed work done by staff for conformance to standards and procedures
- Manages system back-ups and restore protocols
- Maintains all software applications, licensing, SLAs and vendor contracts
- Plan IT projects, processes, and product evaluation
- Installs, configures, and maintains all network services, equipment and devices
- Ensure customer satisfaction by properly handling network outages correctly and in a timely manner
0-5 years of experience
Responsible for the management of major projects and personnel to ensure operative performance of Network Surveillance, 1st level restoration towards customer agreements
- Operations and Maintenance of a variety of Telecommunication systems including Multimedia Messaging Systems (MMS), Intelligent Networks (IN) such as Pre-Paid Systems (PPS) and Ring-Back Tone (RBT) Systems, GSM and UMTS Radio Access & Core Networks, Microwave Transport Networks, and Wireline International Gateway Switches
- Manage a multi-technology, multi-vendor and multi-country NOC that manages 2G, 3G, RF, IN, UMTS, ATM-MSN, GSM, WCDMA, EVDO, WCDMA 2000, wireless backhaul and hosting center for carrier grade networks
- Manage surveillance operations for PLMN customers utilizing microwave wireless backhaul, cellular radio and satellite technology for UMTS
- Project manage design team on RAN, Transport and Core, paths, segments and equipment
- Analyze issues reported, created escalation procedures, route issues appropriately and develop workflow process improvements
- Coordinate with other departments to understand and meet requirements for application and systems-level monitoring
0-5 years of experience
Member of global Disaster Recovery group responsible for planning and implementing disaster recovery policy across all departments
- Planned, installed and configured upgrade to Exchange 2010 in HA, multi-datacenter configuration including servers, clients, load balancing using ActiveSync, HTTPS, RCP and RPC over HTTPS access
- Configuration and management of network infrastructure including Cisco, HP, Alcatel-Lucent and Barracuda data switches, firewalls, load balancers, VPN concentrators across 3 datacenters
- Configuration and management of server infrastructure and LAN/WAN across 3 datacenters including using a mix of Windows, Linux and Unix file and print servers, web servers, database servers, Exchange Server and Active Directory Servers and data switches and other network hardware
- Configuration and management of virtual infrastructure including vSphere (versions 3, 4 and 5.1), SAN, fiber channel and ISCSI running 70 virtual servers in 2 datacenters with full replication and DR
- Responsible for overall network security including VPN and Firewalls
- Maintain VOIP PBX in 3 datacenters supporting over 1000 desk phones
0-5 years of experience
- Provided voice, data and telecommunication services for a small to medium-sized business equivalent.
- Managed configuration for routers, switches VOIP phones and other network peripherals.
- Conducted and briefed risk analysis to senior management.
- Managed inventory and accountability of over $7million worth of IT equipment.
6-10 years of experience
Coordinate installation of estimating software, AutoCAD and Data Loss Prevention
- Work with executive committee and management teams to strategize business practice improvements, and address business processes
- Design and implement automation between departments using VBA
- Manage tech support team, and maintain servers
- Design and implement upgrade of all servers (Windows Server, Exchange, SQL)
- Design and implement redundancy between all sites (30+ servers/11 sites)
6-10 years of experience
Managed LAN/WAN environment, with Cisco switches and routers, UNIX and Windows 2003/2005 servers, PIX/ASA firewall and remote access (VPN), as well as managing and maintaining multiple Bridge conferencing platforms (Avaya/Polycom) Hands on experience with protocols including TDM, T1 & T3 multiplexers, OC3, DS3 and frame relay.
- Overseeing testing and architecture build of DS3/T1 circuits with Carriers and Sonus group in LEC facility
- Troubleshoot voice/data network problems, including response time issues, downed circuits, misrouting of data
- Scheduled/coordinated installation, test and turn-up of OC48, DS3, T1, DS0 circuits
- Installation of Shore ware IP Phone system and Client software
- Managing structured WAN/LAN infrastructure
- Exchange servers and supporting infrastructure SQL2005/2008
0-5 years of experience
Develops and implements communication strategies and plans; linking organizational goals with communication objectives, strategies, messages, and vehicles.
- Responsible for the planning, set-up, configuration, maintenance, and recovery of networking and communications equipment during an exercise rotation and while at home station.
- Maintains department budget and verifies appropriate expenses; coordinates proposals and Statements of Work with vendors.
- Implements the tower system plans used to significantly increase radio and network communications throughout areas that are used to train mobilizing and annual training military units.
- Supervises daily tasks of a 15 personnel field team, briefs senior management on all network and communication requirements and activities.
- Manages network capabilities to over 100 personnel during six to eight week military exercise rotations.
0-5 years of experience
Supervised Network Systems and Operations (24/7/365) Peregrine/Sprint EDI Help Desk (20+ members)
- Provided project leadership for the integration and transformation from EDI to web-based software and applications service provider packages for 45,000+ customer base-largest multinational, value-added network, B2B e-Commerce Corporation Worldwide.
- Responsible for full implementation/execution of customer support and Network Operation’s Help Desk Integration Project (20+/70+ member) and cross-departmental training. Raised bar on customer satisfaction/education dramatically.
- As FTP/Templar Specialist, monitored all data transmission via FTP/through Templar software, providing customer support and account maintenance
- Monitored performance of expanding ASP customer base
- Monitored performance of all servers, routers, firewalls, PPP dial-up, telecom, frame relay, UNIX systems, IVAS, Tandem systems/customer self-service applications, Sybase/Oracle databases.
0-5 years of experience
Oversee the operations and maintenance of wireless base stations, providing direction, leadership, and support to nine Network Field Associates.
- Monitor and assist with network expansion activities to provide a high performing network.
- Hire, mentor, and develop associates’ performance towards company objectives and guide associate career progression.
- Review and analyze key performance metrics to drive quality and process improvements around network operations and performance.
- Assemble and manage capital, expense, and cost center budgets while finding creative solutions to drive costs out of the business.
- Oversee the proper execution of proactive, preventative maintenance routines and ensure all wireless base stations meet and adhere to external and internal regulatory standards.
- Oversee and provide guidance to various vendors performing work on the network.
0-5 years of experience
Oversee all aspects of HFC network, Return path receiver to fiber node to subscriber tap location.
- Oversee fiber network maintenance both in-house and Contractor resources to include emergency recovery damage.
- Manage outside plant construction execution for cable replacements both underground and aerial scenarios.
- Track, report and ensure all network outage events recovered in a timely manner with an understanding of root cause for future avoidance. Team average at 62 minutes MTTR.
- Responsible and accountable for 7,350 plant miles of Comcast network both fiber and coaxial system total of 3,000 node areas.
- Manage, lead and support 54 NCT maintenance technicians with 5 Supervisors both daytime and overnight operations.
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Network Operations Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
