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Network Support Technician Resume Samples
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0-5 years of experience
Led team of two technicians to provide Tier-2 network support for the 24th Air Force and the 624th Operations Center.
- Maintained network equipment including Cisco switches, Cisco Nexus 7000 series and Cisco MDS.
- Led Re-IP project of 2000+ nodes on classified network with minimal service interruption to users.
- Managed network infrastructure in the unit’s virtual environment.
- Completed submitted trouble tickets for network issues.
- Ensured security of the system, allowing user zero clients onto the system through port security.
6-10 years of experience
Entry level network technician responsible for providing first response technical assistance and training to staff and customers for Jackson County in regards to PC hardware, software and networking issues.
- Demonstrated a natural affinity for troubleshooting and resolving client issues quickly, and delivering outstanding customer service while doing so.
- Deployed PCs, Printers, Operating Systems, and Applications to end users installed and configured to the exacting specifications required for security and compliance.
- Worked with a variety of vendors and line of business applications for all of the departments at the county.
- Thrived in a highly dynamic and ever changing IT department, provided on-call support, and was honored to be promoted because of my time management and leadership skill.
0-5 years of experience
Added Active Directory Domain Controller to network and configured applicable file services for designs.
- Created user accounts, and security groups, assigned permissions, deployed client workstations to network.
- Provided support for medium sized Windows Server 2003 and 2008 networks.
- Supported the Windows XP and Windows 7 clients for this network.
- Diagnosed clients Laptop/PC troubles and resolved network access.
- Diagnosed clients computer issues remotely on the network using Windows Remote Desktop application and created hardware profiles for laptop clients.
0-5 years of experience
Switched different departments & agencies over from a legacy network to a new network and made sure everything was transitioned properly
- Solved issues with Microsoft Office programs and network and local printing issues
- Provided timely and accurate hardware and software support for ~ 500 users
- Utilized Active Directory to develop and modify user account profiles and join PCs to domains
- Identified process improvements and authored technical documentation for streamlined helpdesk processes and procedures
- Switched different departments & agencies over from a legacy network to a new network and made sure everything was transitioned properly
- Recorded information regarding PCs, monitors and printers to maintain proper inventory records
0-5 years of experience
Responsible for company network server support, including Exchange.
- Identified and resolved any computer hardware or software issues.
- Created and implemented training projects and knowledge-base
- Managed and maintained Active Directory objects and accounts.
- Supervised Windows 7 / Office 2010 deploy project.
0-5 years of experience
Served as sole point of contact for technical support for approximately 90 onsite and remote users.
- Provided overall daily router and server administration including monitoring, analysis, troubleshooting and performance tuning.
- Conferred with vendors to develop, test, evaluate, and install enhancements.
- Designed and conducted end-user training.
- Established network policies and procedures.
0-5 years of experience
Successfully maintained connectivity between host systems, including native operating system protocols, TCP/IP, IPX/SPX, NETBIOS, and peripheral sharing devices using NFS.
- Performed Windows NT and 2000 server builds for hardware and OS installation.
- Troubleshot and resolved desktop, network, and systems issues.
- Wrote and revised programming codes, macros, and script/batch files.
- Installed operating systems and applications and conducted technical training demonstrations.
0-5 years of experience
Provided hardware and software support, troubleshoot and repaired network computers
- Monitored data communications and security
- Maintained system servers, dial-in connections, network security, and web services
- Performed network administration and technical support to 700 computers
0-5 years of experience
Supported and troubleshot college computer system issues across two geographically separated campuses.
- Installed and maintained physical components of college’s computer systems.
- Enforced college campus’ computer use policy, in a professional and IT department standard.
- Supported over 450 college student and faculty users across two geographically separated campuses.
0-5 years of experience
Provided Hardware and software support to VAX VMS and Microsoft Windows based networks.
- Supported replacement of VAX VMS hardware network to Microsoft Windows based network for BBS and CBS simulation systems
- Responsible for providing computer hardware support for 105 Dell workstations used in simulations and training.
- Coordinated with Dell service for service repairs on equipment
- Tracked inventory, planned preventive maintenance, and reported work orders over Maximo
- Worked independently with no direct supervision
- Responsible for daily maintenance and care of workstations
0-5 years of experience
Maintained 2003 Active Directory network.
- Managed 2003 Exchange Server and SQL 2005 Server.
- Maintained, installed and configured Cisco wireless console and access points, 2960 switches and 6513 core switch.
- Provided technical support to end-users.
- Ran fiber optic and CAT 6 cable throughout campus.
0-5 years of experience
Installed and prepared workstations for deployment using Norton Ghost Imaging for all H&R
Block offices in Fresno County.
- Coordinated with Regional Manager on all technical issues.
- Installed, configured and troubleshoot all POS Systems.
- Managed all network, computer, printer related issue.
- Disassembled all workstations, POS Systems and network devices in all H&R Block offices after seasonal employment. Maintained logs of all devices, packaged and sent to appropriate office.
0-5 years of experience
Supported approximately 300 users daily.
- Responded to email, telephone, and walk in requests for technical support.
- Maintained network devices and peripherals.
- Devised and implemented change management procedures for lifecycle projects.
- Identified and resolved connectivity issues.
0-5 years of experience
Assisting Syracuse University students connect to the university network (RESNET) with TekSystems.
- Installed PC’s and provided technical Support to Colgate University faculty with Manpower.
- Migrated 36 users to Windows 2000 for Camp-Dresser Mcgee.
- Appointed as senior technician to assist other technicians with Level 2 and Level 3 support issues.
- Troubleshoot network, hardware, and software problems.
- Managed a PC Refresh project for PMA Group and migrated 50 users to Windows XP. Supervised 5 employees.
- Dispatch other Teksystems employees to various dorms.
0-5 years of experience
Worked with Weichert Financial, Insurance and Title department companies located throughout Capital Region
- Supported user laptops, desktops, network printers and applications
- Provided phone support for all other technical issues
- Service calls included setting up network servers and workstations for both wired and wireless networks
- Worked hand in hand with current Help Desk department to resolve issues in sales region
- Installed and configured company related applications such as Citrix and proprietary Title and Insurance programs
- Maintained and administered Title server, responsibilities included backup policy procedures, setting up users on domain, configuring email and upgrading proprietary Title Express software as needed
0-5 years of experience
Implemented TCP/IP Front End GUI for the Hospitals Administration database.
- Provided 1st and 2nd level desktop support for 800 users.
- Troubleshot network connectivity issues.
- Created and documented new subnet addressing for Front End Project
0-5 years of experience
Responsible order verification and researching circuit information to facilitate the removal of configurations from logical layer of IP based circuits.
- Executed proper removal of network elements while avoiding an out of service condition for multiple customers.
- Maintained service level agreements for circuit disconnect defined by management.
- Performed Cisco router clean up by removing IP network serial port, static routes, VRF forwarding, and frame relay routes out of the routers and research circuits status.
- Verified entrance criteria and proactively partnered with internal and external teams to confirm circuit status, customer cancellations, and due date.
0-5 years of experience
- Accountable for installing, administering, and supporting company’s internal LAN
- Installed, configured and administered Novell V. 3x OS onto network, including patches, fixes and updates.
- Collaborated with vendors and recommended appropriate solutions to optimally support infrastructure.
- Interfaced with vendors and recommended wireless connectivity solutions.
0-5 years of experience
Investigated and resolved software and hardware problems.
- Configured and installed new hardware and software for users.
- Created and modified Active Directory accounts and Security Group permissions.
- Provided network and remote access support.
- Coordinated with vendors for equipment supply and support.
- Created procedure documentation, network diagrams and floor plans.
- Prepared user instructions and provided one-on-one training.
- Kept systems up to date with system patches and anti-virus updates.
0-5 years of experience
Troubleshoot Various Hardware/software/networking related issues.
- Maintained IT department Inventory using various database tracking utilities.
- Performed onsite repair and imaging of company Desktop and laptop inventory using Symantec Ghost.
- Reduced customer down time by 50% by implementing a new corporate strategy for hardware deployment.
- Assisted with Deployments of hardware and software upgrade projects.
- Utilized Numara Track-IT ticket based system for helpdesk based tickets.
- Performed hardware repairs on various equipment
0-5 years of experience
Configured Apple workstations, laptops and printers to work in a network environment.
- Responsible for upgrading workstations and laptops for work efficiency.
- Served as the Lead Technician on resolving network servers and end-user workstation issues.
- Trained staff on new application software utilization.
- Deployed security updates on workstations and servers.
- Managed and maintained software/hardware inventories and network backups.
0-5 years of experience
Provides support to monitor, install and perform maintenance on personal computers, software and network.
- Provided basic support for approved PC software, perform upgrades to al computers platforms, train office staff on computers, maintain logs and inventory.
- Manage user accounts for network and applications, to include password resets for staff.
- Configured and maintain wireless mobile devices, including Blackberries and IPads.
0-5 years of experience
- Participated in planning plant-wide Windows 2000 roll-out to replace over 800 Windows NT workstations
- Performed hardware setup, OS installation, and installation of various engineering, production, and financial software packages
- Managed software installations through use of Microsoft SMS console
- Developed tools for automation of tasks such as modifying file and share permissions, editing user account information, and transfer of system settings using DOS batch files and VB script
0-5 years of experience
- Provided on-site and telephone support in installing, configuring and troubleshooting VOIP Gateways
- Setup, configured and maintained SIP Proxy Server Billing System
- Supported and resolved day-to-day end users’ issues including network connectivity and related issues
- Troubleshot and maintained network equipment including LAN switches, routers, firewall, and hubs
0-5 years of experience
- Managed the resolution or escalation of internet trouble and video trouble tickets.
- Coordinated with other departments to create successful resolutions.
- Executed the configuration of client PC’s with a variety of software.
- Maintained customer service and support for all clients.
0-5 years of experience
Implemented, supported and maintained windows & software applications.
- Supported a 3500 + user network in 5 locations.
- Eliminating a large backlog of trouble tickets from 370% to 30% in six months.
- Performed AD installation of applications and programs remotely via Marimba.
0-5 years of experience
Assisted in multiple installations of Cat 5 and Cat 6 cabling, patch panels, hubs, switches and routers as needed at multiple client locations.
- Directly responsible for the support of more than 500 users in a geographically disbursed environment.
- Responsible for the planning, installation and configuration of both peer-to-peer and client/server based networks within a Windows environment.
- Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.
- Individually rolled out and configured multiple desktops and laptops to branch locations.
- Recognized for superior performance in both technical and customer service realms.
0-5 years of experience
Current knowledge of DEA’s security policies, equipment, and packages including UABS and ENEDS.
- Created new or modified existing workstations and other IT devices in Active Directory and DHCP.
- Provided installation and user support with DEA booking system (UABS) and Windows 7 Firebird
- Duties include handling user account issues, performing hardware and software upgrades, network troubleshooting, printer troubleshooting, DEA booking package installation and troubleshooting in many DEA offices including OCONUS and POD offices.
- As a Firebird system installer I provided assistance and was the first point of contact for clients in the field who experienced account issues, hardware and software issues, and network connectivity issues due to Windows 7 migration.
- Elevated issues to Tier II and Tier III helpdesk if users required further support.
Network Support Technician Duties and Responsibilities
Network support technicians carry out a variety of duties depending on the organization they work for. Based on job listings we analyzed, their duties typically include:
Design and Install Computer Networks One of the network support technician’s primary tasks is designing and installing computer networks that run as effectively as possible to best serve the company’s business goals and daily operations. This involves checking connections and cabling and testing that devices are working as they should.
Troubleshoot System Failures Network support technicians inspect system failures to identify the problem and highlight any bottlenecks that could slow down the network. They ensure the network and infrastructure are as efficient as possible and fix any problems or bugs that have been identified.
Test Software A key part of this job is testing software to configure it correctly, in addition to maintaining or repairing hardware and devices when issues arise. Regular tests and data backups are performed regularly throughout the year to ensure the system works efficiently at all times and to protect the company’s data.
Organize Upgrade Schedules Network support technicians regularly organize and plan system maintenance to check everything is running as it should. They schedule these checks in advance to avoid interrupting daily workflow. They also evaluate the network’s performance to see if it can be improved.
Provide Technical Guidance Network support technicians help colleagues or clients with their computer and network usage problems, offering technical direction, instructions, and advice where they can to resolve the issues.
Network Support Technician Skills and Qualifications
Network support technicians should have a good knowledge of networks and computer systems, hands-on experience using various computer software, and good troubleshooting skills. Typically, employers require a bachelor’s degree in a computer-related subject as well as the following abilities:
- Computer knowledge – network support technicians have strong knowledge of different software and hardware functions and are extremely familiar with PCs; they must also stay up to date with the latest computer trends and advances in technology
- Analytical thinking – strong diagnostic skills and an analytic approach will benefit network support technicians, as they must identify the source of system errors and issues that may not be immediately obvious
- Problem-solving skills – network support technicians need to find problems and devise solutions, so strong problem-solving and troubleshooting abilities are important
- Communication skills – network support technicians must explain complex technological information and solutions to laypeople, so strong communication skills are a must
- Writing skills – this job often involves writing technical guidelines and composing email responses to queries, so network support technicians need good writing skills to fulfill this aspect of the job
Network Support Technician Education and Training
The minimum requirement to become a network support technician is a bachelor’s degree in a computer-related subject like computer science or information technology. However, there are many paths to this occupation, and some applicants may find that relevant postsecondary classes are enough to secure a position. Candidates with a varied skill set that encompasses the necessary knowledge for this job, such as different types of hardware and software, are often more valued.
Network Support Technician Salary and Outlook
The median annual salary for network support technicians is nearly $63,000, according to the Bureau of Labor Statistics (BLS). Network support technicians in the 10th percentile earn around $37,000 annually, while the highest paid earn nearly $106,000 a year. This top-end figure can include upwards of $5,000 each from bonus schemes and profit-sharing. Many employers also offer dental plans and medical insurance as part of their benefits package. The BLS predicts that this sector will grow 11 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you learn about a career as a network support technician:
Computer Hardware: The Illustrated Guide to Understanding Computer Hardware – complicated jargon and confusing acronyms come with the job, but this book breaks down the terminology to help readers better understand computer hardware
Wireless Networks: The Definitive Guide – this no-nonsense guide to wireless networks shows the many advantages of this technology, from deployment considerations to network monitoring essentials
Universal Computer Support – over 9,000 members have joined this LinkedIn group, making it an ideal place to share knowledge, ask questions about the latest trends, or network with colleagues around the world
The Network Support Company Blog – this useful blog covers the latest industry trends and examines solutions for common problems; the posts here are a great way to enhance your knowledge of the market and stay on top of emerging technological advances
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Network Support Technician
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
