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NOC Technician Resume Samples
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0-5 years of experience
Monitored and troubleshot DS1, DS3, OC3, OC12 and OC48’s using CTM (Cisco Transport Manager), Solarwinds, and WhiteRock monitoring platforms, etc. to ensure uptime for data transport.
- Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
- Performed diagnostics by retrieving performance statistics on T1s and T3s from [company name]’ DACs.
- Provided technical network support and responded to service requests.
- Developed and updated processes and procedures and posted on department intranet.
0-5 years of experience
Responsible for overall support of the Windows systems and network infrastructures of the Headquarters and hosting environments.
- Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments.
- Performed daily operational network & system infrastructure checks and balances for Production environments.
- Initiated incident management & response with structured escalation levels for Production issues.
- Monitored various applications and monitoring consoles to maintain availability & performance.
- Responsible for Production code promotions to Application Development environments.
- Administered and maintain standard operations procedure documentation.
0-5 years of experience
Monitored data center critical infrastructure and facility security. Performed computer hardware maintenance, troubleshot network issues, and performed remote & smart hands tasks for customers.
- Rescued customer data on three separate occasions in a severely failed RAID configuration. Brought customers back to working operation.
- Took over responsibility for the Customer Follow-up ticket queue, insuring historical issues were resolved to a high standard of customer service.
- Performed a switch port and switch location audit. Created a system which streamlined the speed and effectiveness of the audit process, which was adopted by other technicians.
- Recognized by my peers for accessibility as a solid technical resource. Encouraged peers to pursue technical projects to enhance knowledge, and provides support in these endeavors.
0-5 years of experience
Provided technical solutions to remote Data Protection staff regarding hardware issues with jukebox equipment in order to provide timely remedy of business requirements and customer requests.
- Improved tape library management through advanced use of UNIX and Networker tape database commands.
- Managed and kept inventory of backup library on StorageTek and AS/400 ATL platforms.
- Solved network connection issues with onsite facilities crew and remote administrators.
- Performed installation, de-installation and cabling of servers within the Pfizer data center environment.
0-5 years of experience
Monitored and troubleshot WAN frame relay connections, LAN connections, SAN connection community with global network carriers dealing with global routers and switches
- Performed daily AS400, Autosys, Tivoli backups and scheduled Autosys jobs and Tivoli TSM
- Responded to HP Openview ITO and CA Spectrums alerts and made service calls for hardware issues
- Created, assigned, and responded to trouble tickets in order to resolve any issues
- Shadowed daily meetings with managers, directors and application support team with the goal of taking on a leadership role
0-5 years of experience
[company name] is a leading Northwestern telecommunications provider with $154M in revenue and 1400 employees.
- Deployed, managed and maintained Cisco, Paradyne 6351, and Zhone 6381 routers supporting Integra’s home and business class DSL customers.
- Managed and maintained Paradyne DSLAM’s supporting Integra’s home and business class DSL connections.
- Implemented, and managed Dial-Up lines, ADSL and SDSL broadband connections supporting Integra’s home and business class customers.
- Utilized internal Integra trouble ticketing system to assure appropriate response times and satisfactory closure of open Tier 2 and Tier 3 ticket cases.
- Managed and maintained ISC BIND DNS databases for Integra’s DNS service, Integra’s DSL, Dial-Up and Web Hosting customers.
- Responsible for Tier 2 and Tier 3 tickets for web hosting, FTP client, e-mail client, e-mail hosting and MailGuard spam filter supporting Integra’s customers.
- Responsible for Windows 98 / XP, Macintosh OS 9 / OS X desktop operating system support for Integra’s customers.
0-5 years of experience
Responsibilities included monitoring of network traffic within the on site data center, as well as monitoring leased line links at remote node sites throughout the US.
- Monitored traffic loads on BCGI servers within our Data Center
- Investigated alarms received regarding T1 links between remote node sites. Coordinated circuit
- Coordinated emergency Conference Bridges between departments when alarm conditions required escalation for immediate response
0-5 years of experience
Responsible for project management and implementation for multimillion dollar clients.
- Successfully deployed client-wide managed antivirus platforms, disaster recovery backup systems, and insured software license adherence.
- Designed, deployed, and maintained managed client firewalls (SonicWall TZ / Cisco ASA).
- Successfully migrated from various email platforms to Office 365 Email and Google Apps.
0-5 years of experience
Monitored and maintained internal networks to insure proper service levels.
- Communicated with service dispatchers and end-users to provide the most time and cost efficient resolution.
- Located and repaired multiple circuits by remote and dispatch.
- Utilized software such as Fujitsu, Preside, and Cisco to trace and test circuits.
- Researched and reported on new communications technology to enhance capabilities of the network.
- Completed all service requests within agreed time scales while adhering to quality standards.
0-5 years of experience
Served as primary support of Network Operations. Managed customer devices, performed analysis of anomalies, and initiated steps to restore service.
- Promoted to a Tier 3 role within 2 months of hire date.
- Increased customer satisfaction by 25% by providing effective one on one training to new hires within a 3 month time span.
- Integrally involved in seamless migration of 1,000 customers a month from a CDMA network to a GSM network.
- Improved office efficiency and customer service by overhauling repetitive processes that slowed down the time for customer porting
0-5 years of experience
Worked with a 3rd party company (Herbalife), providing monitoring, and first level troubleshooting, on network and server issues.
- Managed all severity 1, and 2 outages, from initial troubleshooting, vendor testing, outage notification, and bridge management.
- Created trouble tickets using BMC Service Desk to track troubles, escalate, and dispatch.
- Used the Spectrum monitoring tool, to provide alerts, and initial troubleshooting capabilities.
- Provided training for the Herbalife employees, as they started to take responsibilities in house.
- Provided support for the various, end user support desks, as the first escalation point.
- Provided outage notification to the appropriate clients, vendors, and sites.
6-10 years of experience
- Monitored International Long Distance (ILD) network, ASR and ALOC
- Monitored and supported IP (LAN/WAN) and Transmission networks
- Implemented and tested routing changes
- Identified and corrected daily route faults
- Troubleshooting of T1, E1, DS3, VoIP and Ethernet
- Managed abuse complaints related to Phishing Complaints, Copyright Infringements, Spam Complaints, and other security threats filed against any TIE IP (from its own network or any of its customers)
- Administrated Bocavox Circuit Management System. Documented and kept track of all facilities, circuits and international interconnections
0-5 years of experience
- Monitored switch and network generated alarms received with IRIS and HP Openview
- Assisted VPN users with connection related issues
- Answered inbound calls from customers, opened trouble tickets, assigned to remote engineers and dispatched technicians when necessary
- Performed Basic triage/troubleshooting and escalated events as necessary to engineers
- Translated customer requests for adds, moves, and changes into work orders
- Maintained a 3000-user database through data entry and work order translation
0-5 years of experience
Configuration, implementation, support and troubleshooting of Cisco Routers and Cisco Switches.
- Troubleshooting with various telecom circuits such as T1, E1, DS3 and OC3.
- Monitored network & security systems on a rotational 24×7 basis.
- Monitored Security events and logs occurring via internal/ external systems HP OpenView and SolarWinds
- Troubleshot all network problems with liaison of vendors and Telco AT&T, Verizon, and Sprint.
- Provided reports to maintain determined service level agreement /quality of service standards and Monitor operations of NOC including Network Communication, bandwidth usage, Storage, Telco Circuits, Server performance, Messaging systems and respond to Infrastructure alarms that arise.
NOC Technician Duties and Responsibilities
NOC technicians work in a variety of organizations. Specific duties and responsibilities may vary, but there are several core tasks associated with the job, including:
Monitor and Troubleshoot Networks It is up to NOC technicians to monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies. They field incoming calls, help clients troubleshoot networking issues, diagnose network and server problems, and provide resolutions. They also answer client questions regarding network features and services.
Provide Preventative Maintenance of Network Equipment NOC technicians oversee the preventative maintenance of all networking equipment for various industries. They repair and replace switches and routers, configure new servers, run tests, and perform upgrades to hardware and software to make sure networks run with no interruption due to failures or outages.
Schedule Field Technicians Sometimes it is necessary to address networking issues on-site; in these cases, NOC technicians relay details about network issues to field technicians and schedule them to go to client locations to work on networking equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client.
Document Calls and Service Results NOC technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call.
NOC Technician Skills and Qualifications
Success in this field depends on one’s ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. Candidates for these types of jobs should display the following:
- Familiarity with networking technology – understanding how networking technologies work and the ability to replace and install routers, switches, and other equipment is vital for NOC technicians
- Computer skills – NOC technicians must have knowledge of computer operating systems, databases, software engineering, and wireless technologies
- Customer service – resolving customer networking issues in a timely and successful manner is an important aspect of being a NOC technician
- Troubleshooting – NOC technicians employ troubleshooting skills for nearly every phone call to determine the cause of network issues
- Analytical thinking – analyzing given information about network problems to arrive at real solutions is a must for NOC technicians
- Problem-solving skills – after diagnosing network problems, NOC technicians use this skill to provide effective resolutions
- Communication skills – strong verbal and written communication skills are essential for conversing with other technicians, clients, vendors, and managers; listening skills are needed to understand client concerns and issues
NOC Technician Education and Training
Some employers seek NOC technician job candidates who hold at least an associate’s degree in electronics or a related area, though larger companies might require a bachelor’s degree in computer science, network engineering, or information technology. Degree programs in these areas provide courses that focus on local area and wireless networks, network protocols, data storage, software engineering, telecommunications, and data communications. Continuing education is important for these professionals to keep up with recent technological advances. Professional certification, such as Cisco Certified Network Professional (CCNP) or CompTIA Network +, are not usually required but can be helpful to begin or advance in this career.
NOC Technician Salary and Outlook
According to the Bureau of Labor Statistics (BLS), computer specialists (such as NOC technicians) earn an annual median salary of just over $62,000. Those earning in the 10th percentile make nearly $37,000, while NOC technicians earning top pay realize a yearly median salary of more than $105,000. NOC technicians working for telecommunication companies are among the highest paid, earning an annual mean wage of $72,000. Those working in data processing earn about the same, while NOC technicians involved in the computer systems design industry can earn over $68,400. At just over $92,000, NOC technicians employed in the District of Columbia are paid the highest annual salary in the U.S., followed by Massachusetts (just over $81,500) and New Jersey ($81,000). NOC technicians can expect to see an 8 percent employment growth rate through 2026, the BLS reports. A continued increase in upgrades and complex equipment will likely fuel this projected growth over the next decade.
Helpful Resources
Feel like being a NOC technician is the career for you? If so and you want to learn more about this occupation, follow the links below to several helpful resources providing more details about the duties and professional development of NOC technicians:
Network Professional Association – as NPA members, NOC technicians can access professional certification information, current articles, and interviews with network professionals
The Best NOC and Service Desk Operations BOOK EVER! – use this book to learn about the best tools for NOC technicians, how to design effective NOC operations, and review daily NOC staff duties
“A Night in the Life of a NOC Technician” – presented by the Green House Data blog, this article explores the major and minor duties and responsibilities faced by a NOC technician on a daily – or nightly – basis
ComputerWorld – the networking section of this online magazine discusses the newest technologies, best practices, current trends, and other information pertinent to NOC technicians
Network World – what’s happening in the current world of networking? This site focuses on the latest industry news and what it means for NOC technicians and others working in the field of computer networking
Engineering & Technology Magazine – the computer networking section of this online publication provides news and reviews about routers, wireless technologies, switching, photonics, and much more
Principles of Computer Security: CompTIA Security+ and Beyond – this guide is designed to help those pursing CompTIA Security+ certification. It addresses such topics as the security of remote access, wireless, and private networks; defenses against network attacks; network devices; and risk management practices
Data Systems Administration Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
