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Sap Crm Functional Consultant Resume Samples
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0-5 years of experience
Installed CRM and ECC system ground up and implemented CRM system service packs.
- Provided troubleshooting support for CRM and Middleware errors in landscape.
- Provided team support for Mobile Application installations, operations and functionality.
- Documented work in order to replicate environment for clients.
- Implemented CRM Mobile Sales infrastructure that would allow mobile users to leverage SAP CRM functionality.
0-5 years of experience
Project: SAP CRM 7.0 Sales Force Automation implementation.
- Involved in gathering business requirements for prospects, accounts and contacts, activities, opportunities, groupware integration and sales pipeline reports.
- Wrote functional specification documents for Activities, Tasks, Opportunities and Sales Reports.
- Configured BP Roles, Activity Types, Opportunity Types, Number Range, Date Profiles, Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action Profile, Navigation Bar profile, views, work centers, direct links, and outlook integration.
- Wrote unit and integration test scripts in HPQC.
- Involved in supporting business users during User Acceptance Test (UAT).
0-5 years of experience
Supported the business process of the SAP CRM 7.0 module as per the functional specification and design documentation.
- Ensured that the implementation of business systems to support business goals, objectives and needs in the areas of accurate processing of quotes and orders from CRM 7.0 through to ECC 6.0.
- Took the organizational structure, verified business roles, took the user lists that had been accumulated and matched up titles to roles, and finally verified the transaction codes were created and added transactions to roles as needed.
- Worked closely with the security team in regards to the roles added.
- Worked closely with the Business Analysts and Technical team to clarify any issues within each role.
- Provided functional support for the SAP end users and power users.
0-5 years of experience
Managed project for design and implementation of an end to end SAP CRM and SD data warehousing and reporting solution.
- Experienced in data cleansing, data management, PL and SQL, Cognos suite, and project management methodology including building generic data sources, extraction scheduling, building info cubes, and creating reports.
- Did object creation using the BOL and GENIL layer.
- Did SAP CRM Master Data, Order Management, Lead management and Pricing configuration.
- Configured and worked with the BW-BPS module, developing several budget plans.
- Drive and assist with the integration testing across SAP modules and non-SAP systems. Build knowledge of the Enterprise Application Interface in order to efficiently troubleshoot interface issues.
- Conducted training sessions for team members in functional areas, and impart knowledge on business context, solution design, open issues, and act as mentors to support analysts.
0-5 years of experience
Conducted Business Requirement gathering sessions with business owners and subject matter experts.
- Conducted Blueprint Workshops and performed Fit-Gap Analysis to map business requirements with SAP CRM 7.0 best practices for Account Management, Organization Management, Transaction Types, Partner Determination Procedures, Status Management, Activity Management, Text Management, Date Profile, Action Profile, Pricing, Product Categories, and Products.
- Configuration of Sales Order Management, Leads and Opportunity Management, Contracts Management, Quotation Management, Pipeline Performance Management, etc.
- Responsible for setting up questionnaires in facilitating the automatic qualification of Leads.
- Responsible for setting up Activity Management settings and assisted in the integration of Lotus Notes via Groupware.
- Configured different Billing Plans for CRM Quotations. Designed custom Action to automatically create a Quote Output as an Attachment on the WebUI.
- Configured the Middleware settings in CRM and ECC, Administration Console, Data Loads, Middleware Enhancements using BADIs and User Exits.
- Configured the Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, etc. Comprehensively involved in designing custom enhancements using various CRM BADIs and CRM WEBUI.
- Worked with the training and testing teams to ensure the project teams produce quality deliverables.
- Responsible for training business users and post go-live support activities.
0-5 years of experience
- Supported ongoing configuration and development issues from Lead Consultant training users
- Created user manual for PMC Sierra End Users
- Conducted CRM Sales and Channel Management training sessions for cloud users
- Pre-sales support for customers
0-5 years of experience
- Lead the project team to support the CRM implementation
- Interacted with the client to gather the new requirement and enhancements in the application and extension of the application for US region.
- Did the feasibility analysis and Effort estimations for the enhancements.
- Co-ordinated and monitored the developments
- System Tested and supported the application for User Application Testing and successful roll-outs
- Application Support of all implemented applications
- Core functionalities covered: Marketing – Master Data Setup, Org Model, Lead Management, Campaign Management, External List Management; Service – Business Partner, Service Product Maintenance, iBase Management, Warranty Contract, Service Contract, Service Orders, Project Ticket, Service Complaint, Repair Order, Service Billing, Work Force Management, Problem Management; Sales – Organization model, Pricing Procedures, Opportunity, Quotations, Sales Order Management, Middleware monitoring.
0-5 years of experience
Maintained business & authorization roles for accessing Interaction center web UI.
- Involved in configuration of customer interaction center (CIC).
- Configured different profiles in web client. Performed CRM Web UI settings.
- Configured UI views and assignment blocks as per the business process requirement
- Involved in configuration and customization of Agent Inbox, Interaction Record, CIC Web client
- Defined communication settings, email addresses and email settings, Agent inbox settings for interaction center.
- Involved in the Customization of IC-Web client, Creating IC-Web client profiles, Navigation Bar profile, Activity Clip Board, Transaction launcher, Agent inbox Profile, Business Transaction Profile, Functional profiles etc
- Good experience in all functionalities of IC Web Client including BSPs, development of custom Views, custom fields and buttons attaching functionality to it.
- Experience in configuration and set-up of IC Web Client environment. Built Item Category buttons for Sales Orders and functionality to flip the item category in co-ordination with ABAPers.
- Implemented Transaction Launcher to create a Service Notification in ECC from the IC Web client screen.
0-5 years of experience
Created Framework for CRM 24/7 call center.
- Setup system to take orders via phone and email.
- Set up solution database (SDB) for reference use for call center agent (now called knowledge management)
- Creation of Enterprise Intelligent agent for support team.
- Create BOR object and methods calls of R/3 transactions.
- Action box configuration. HTML links, R/3, Fact Sheet and email calls.
- Created Interactive Scripts for agents to be stored and retrieved for regulatory use.
- Worked with internal staff for creation of training documentation.
- Installation / configuration of CRM Interaction Center (IC) 3.1
0-5 years of experience
Project: CRM Master data, Opportunity Management, ISA Implementation ( E-Sales, E-Service)
- Design of BP creation and maintenance through workflow management.
- Functional design of change Management process. Configuring Enterprise Structure and assignment of various organizational elements according to the hierarchy. Configured Internet transaction type, Status Profiles, Internet user Management. Configuring web shop, Product Catalogs, Product Hierarchy, Product Master etc
- Developed B2B and B2C portals. Custom reports , integration with BI. Configuration of Product substitute, Listing & exclusion etc. Configured service through email.
- Configured product registration, warranty management, pricing for return as well as repair process. Implementation of creation of BP through workflow, integration with Adobe Forms. Configuration of Lead, opportunity, questionnaire, status, priority etc.
- Managing a team of 3 people. Client interaction, project progress monitoring, monitoring team activities, maintain delivery schedule, performance reporting.
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Sap Crm Functional Consultant
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
