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0-5 years of experience
- Led 7 military/contractors; directed Air Force Network C2/hardening actions, provided communications to 845,000+ end users
- Executed vulnerability operations; reviewed real time intrusions on 200k systems across 56 bases/385 sites
- Developed tactics/techniques/procedures; orchestrated anti-virus/anti-spyware device control across network
- Supervised vulnerability analytics, ensured security of $10B network
- Provides excellent end user support with 845,000+ customer base
0-5 years of experience
Supported primary and child primary global System Center Configuration Manager (SCCM) sites, including site configuration, client installation, permissions, monitoring status, and disaster recovery.
- Implemented WSUS/SCCM integration and created a monthly phased patching process.
- Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for XP to Windows 7 upgrade using Zero/Lite Touch Installations, WAIK, USMT 4.0, and MDT 2010 integration.
- Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE.
- Packaged applications using Admin Studio. Created, tested, documented, and installed applications and custom shims for Windows 7 using Application Compatibility Toolkit on multiple test workstations. Deployed applications, scripts, shims, and service packs (XP SP2 to SP3, etc.) using SCCM, monitor installation status, troubleshoot, worked with vendors, and resolved installation and OSD failures.
- Supported Windows XP/7/2008, 1,000+ desktops, 1600+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc.
0-5 years of experience
Administered System Management Server (SMS) and SCCM system for world-wide inventory of PCs and file servers.
- Led the drive to upgrade from SMS to SCCM to take advantage of the advanced features that SCCM offered.
- Worked with Server Team to incorporate remote Sales Office sites into Active Directory which integrated PCs into SCCM for upgrading, inventorying, and patching.
- Partnered with Server Team to bring all file servers into SCCM for inventorying and patching.
- Led the expansion of SCCM from its initial 10 sites to over 30 sites encompassing 14,000+ nodes worldwide.
0-5 years of experience
Successfully upgraded environment from SCCM 2007 to SCCM 2012 R2 including 15,000 client endpoints and 26 servers.
- Managed deployment of Service Pack 1 for Windows 7 to all physical and VDI machines to stay in compliance with software patching.
- Managed drivers and created OSD Task Sequences for new hardware required for the PC refresh project of 6,000 laptops including Bitlocker preprovisiong.
- Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases.
0-5 years of experience
Primary duties include utilization and maintenance of all aspects of Microsoft System Center Configuration Manager (SCCM 2007) for the USAMITC/DHA environment.
- Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
- Reviewed and corrected OSD to include PXE issues for local admin in various Army Medical Treatment Facilities world wide.
- Modified Task Sequance’s for a more personaliez build.
- Troubleshooting SMS Client connectivity and package insallation issues by analysing corresponding logs.
- Corrected failing package replicaition issues for local admins at various Army Medical Treatment Facilities.
- Assist with network configurations to allow the broadcast of the SCCM PXE request to be forwarded beyond the local subnet.
- Installation and configuration of IIS 7 to include modifiying the Applicationhost.config file to allow certain file extention to be managed in package distirbution.
0-5 years of experience
As the SCCM Administrator/SME was responsible for the build and maintenance of the SCCM infrastructure for the new domain. This entailed being the go-to for SCCM knowledge and build out of new environment. Moved clients and packages from the old domain to the new domain with seamless impact.
- Created, tested and deployed packages for corporate software and third-party vendors to a global environment of 21000.
- Improved levels of IT Security preparedness through the rapid standardized deployment of security updates via SMS and SCCM. Replaced Patchlink Updating with SMS/SCCM Patching to reduce licensing fees.
- Knowledge transfer to the Jr. SMS Administrators and Application Packagers to further their growth.
- Project member for the migration of Windows XP to Windows 7 64-bit. Process used the Dell Tool to create the image to be imported into the SCCM environment.
0-5 years of experience
- Managed over 25,000 clients in more than 150 sites, three domains and four environments of Microsoft SCCM 2007 and System Center 2012.
- Designed, built, tested, configured and implemented SCCM 2012.
- Planned upgrades and roadmaps to upgrade sites from the SCCM 2007 to SCCM 2012.
- Built and maintained a standard image with application selection.
- Deployed Windows workstation patches.
- Created packages, collections and advertisements for software deployments.
- Created tools to easily repair WMI and SCCM clients remotely.
- Collaborated with application owners and business relation managers to gather requirements for application deployments.
- Provided Level III support to troubleshoot deployment issues, desktop software conflicts and client health issues.
- Administered backend SCCM servers.
0-5 years of experience
Implementing Windows and VMware technologies in server storage, server management, network infrastructure, network integrity, OS deployment, OS recovery and data protection to provide best application and infrastructure support for the Texas WIC program.
- Built from the ground up SCCM 2012 environment with MDT 2012 integration on to Windows 2008 R2 Physical and Virtual platforms, supporting 27 Distribution Point sites and 5 Secondary sites
- Developed custom applications unique to WIC enterprise
- Created LTI, ZTI MDT 2012/2013 Windows 7, Windows 8, and Windows Server 2008R2 task sequences
- Microsoft patch deployment creation, troubleshooting, and compliance management
- Highly recognized for SCCM documentation, network diagrams, and Troubleshooting flowcharts
- Implemented Active Directory to serve 3100 users, 500 sites through-out Texas in a high availability environment
- Upgraded SCCM 2012 to SP1 and to R2
- Upgraded Core Server systems from 2008 R2 to Windows 2012
- Deployed over 500 Windows 2008 Server RODCs’ to branch office locations
0-5 years of experience
Maintained a solid understanding of standard client/server, networking, and Internet fundamentals.
- Superior problem solving and troubleshooting skills at the System Engineer level.
- Actively participated in team support by proposing and implementing solutions.
- Experienced in managing large environments.
- Able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail.
- Superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007 and 2012.
- Implemented all applicable security and application patches and required configuration changes to the SCCM infrastructure.
- Monitored all relevant logs, including server, application, and security logs for anomalies and performance issues.
- Ability to manage packages, collections and assignments in the SCCM console.
- Maintained SCCM client troubleshooting skills on the Windows XP OS and Windows 7 platforms.
- Recommended and implement corrections in highly complex technical applications and analysis to enhance performance.
6-10 years of experience
- Championed improvement processes by providing effective support to LANs, WANs, network segments, internet and intranet systems.
- Leveraged subject matter expertise to strategically identify, analyze and troubleshoot issues.
- Responsible for direct oversight and upgrading of hardware, network servers and remote access servers.
- Ensured efficiency throughout Active Directory account creation, use and disabling.
- Successfully installed and configured Symantec End Point Client, Windows Server 2003 & 2008 Doman Controllers, print file servers, FTP server and Outlook.
- Provided prompt inquiry resolution regarding network and Windows issues.
- Retrieved and restored stored backups based on individual user needs.
- Strategically integrated Active Directory.
- Played key role in delegation of control of OU in Active Directory, as well as creating and adding/removing Group Policy.
6-10 years of experience
- Assumed control and provide direction for the day-to-day operations of SCCM 2012, including but not limited to Operating System Deployment (OSD), Application/Packaging Deployment, Server Patching, and the stewardship of the overall health of the deployment.
- Standardized and evaluated the current environment to bring it closer to best-practice.
- Conceptualize, developed, and deployed new SCCM architecture to replace the troubled environment that preceded it.
0-5 years of experience
Solid Level 1, 2, 3 Help Desk-Desktop Support in large corporate environment.
- Experiences with the use of technology in a business environment, including exposure to Help Desk Support, networks, and application environments (servers and desktop).
- Utilized VMware and virtualization for application compatibility issues.
- Maintained large enterprise environment of Servers and their applications.
- Utilized SCCM to deploy OSD and packages to clients. (SCCM Admin)
- Extensive Imaging experience (Ghost)
0-5 years of experience
Responsible for design, implementation and oversight of a multi-site system configuration environment.
- Consults with customers regularly to identify needs, develop and implement proposals.
- Packaging for software installations using AdminStudio, Powershell, and VBScript
- Deploying MSI, EXE, scriptbase, TS type of application.
- Client remediation compliant
- Creating custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services
- Daily administration/troubleshooting of a multi-level SCCM hierarchy.
- Windows batch and PowerShell scripting.
0-5 years of experience
Work with 225 of Staples stores updating software, and reimage hard drive’s using window’s 7 ISO for faster and more accurate of Processing and development
- Remotely accessing desktop work stations for registration, installation, and software updates for window’s 7
- Create a workflow of processes to implement SCCM administration by creating deployment’s, verifying MAC’s/IP’s by the way of router’s and switches
- Assisted in configuration and troubleshooting of Cisco VoIP phone integration and remediation of switch cutover. Cisco 2950, 2960, 3560, and 3550 series), VPN, wireless WAN network support and LAN support.
- View PXE Logs for error’s and resolve
- Creating custom SCCM reports using Excel spreadsheet
- Conduct SCCM client health monitoring using Task Sequence
- Resolve 95% of issue’s that are create
- Managed system requirements for Unified Manager for Cisco VoIP network.
- Assist on-site technicians with installations and networking issues
- Multi-print Server (MPS configuration)
6-10 years of experience
Perform Tier 2&3 desktop support for the University Advancement department
- Troubleshooting various issues
- Break/Fix
- Equipment orders and inventory
- Active Directory group policy creation and management
- Systems Center Configuration Manager (SCCM) utilization for operating system deployment and software distribution including the use of the USMT for profile capture and restore for campus wide deployment
0-5 years of experience
- Provide day to day SCCM 2012 administration for internal environment consisting of 7000+ systems.
- Developed and designed applications & packages for various deployments and business needs.
- Provided tier III support to Tier I & II support teams for SCCM and O/S related issues.
- Implemented and maintained patch environment using ADR’s and maintenance windows
- Provided group policy support, design, and implementation to control corporate security and standards for workstations & servers.
0-5 years of experience
Document, design, testing, development and migration efforts for the AETC/AFNET Messaging environment.
- Perform in-depth problem resolution (fault isolation/diagnostics) as needed.
- Audit system logs for items of concern and take actions as appropriate.
- Document/maintain system documentation used in the daily administration/maintenance of the AETC/AFNET environment.
- Implement and configure Microsoft System Center Configuration Manager 2007 (SCCM).
- Install and configure system components.
- Monitor existing and new components so they align with authorized “best practices’.
- Implement and configure Microsoft Exchange Server at local and remote locations.
- Engineer Microsoft and other non-Microsoft patch packages for deployment using SCCM.
- Provide direct technical SCCM support (remote and/or in-person) to 561st NOS and AETC/AFNET bases.
6-10 years of experience
Build, test, and deploy software packages and security updates to over 30,000 workstations and servers in 16 states. Act as 3rd level support for package deployment problems.
- Technical and Process Lead for SCCM 2012 migration for branch and ATM networks
- Mentor for team members on VBScript and SCCM package creation
- Subject Matter Expert for SCCM and business processes related to software distribution
0-5 years of experience
Enterprise Environment 15,000 users
- Created SCCM Infrastructure components such as Primary sites, secondary sites, Distribution points, PXE boot points, software update points, and Management points.
- Created collections, packages, programs, and advertisements to remotely install software applications, manage Microsoft Updates, and perform Operating System Deployments via SCCM (PXE and CD media).
- Utilized System Center Configuration Console, SCCM “Right Click Tools”, and SCCM Client Center (By Roger Zander).
- Troubleshot and corrected SSCM client issues on desktop, laptops and servers. These issues were centered on the use of the host systems WMI.
- Utilized SQL statements to dynamically add systems to Collections. Used the direct assignment method.
- Established Operating System Deployment, images, and Task Sequences via SCCM.
- Used HP SSM to aid the OSD with applying the most up to date drivers to the newly deployed machine.
- Created and provided system reports, via SCCM, to IT managers to assist in determining the most efficient hardware upgrade purchases.
- Windows Server 2K8 R2 configuration and maintenance, primarily using Hyper V Manager and V-Sphere to configure servers to accomplish the migration project.
- Active Directory – Users and Computers, Group Policy Manager, Sites and Services, DHCP and DNS.
0-5 years of experience
Integrated packages and software deployments into SCCM distributions throughout the organization.
- SCCM Software package deployment and troubleshooting.
- PC image delivery via Microsoft SCCM / USMT.
- Perform and validate test packages for Microsoft Workstations operating systems. Monitor production deployment process with system engineers from other network facilities.
- Manage Windows Deployment Services infrastructure to allow for network installations of operating systems.
- Setup and configure SCCM Operating System Deployment for Windows XP and Windows 7. This also includes managing all task sequences/images for the different Hals on XP as well as Windows 7.
- Manage group policy, review existing policies and propose changes to increase performance and efficiency.
- Design custom software distribution packages and advertisements. Deploy and distribute via SCCM 2007/SCCM 2012.
- Provide subject matter expertise, coordination, and support within the operations and project support cross-functional areas.
- Perform existing hierarchy migration from Configuration Manager 2007 to a multi-site System Center 2012 Configuration Manager Architect.
0-5 years of experience
Public Trust Clearance
- Responsible for managing Microsoft monthly security updates, 3rd party updates and agency software deployment using SCCM 2007 and CheckPoint End-Point encryption support
- Office 2007, 2012, Office 365, Windows XP, Windows 7, Active Directory, Server 2007 R2, WSUS, SCCM, MDT
- Responsible for Windows 7 compliance testing/Windows 7 migration/ SOI/ SOP and tier 2, 3 support
- Created advertisements/ collections/ packages/ managed SCCM clients via SCCM 2007, MDT 2010
- Responsible for GPO testing following United States Government Configuration Baseline (USGCB)
- Active Directory, troubleshooting group Policy, creating new users account and computer accounts
- Reports to track hardware and software inventories using SCCM 2007
- Junior admin Managed MacAfee ePolicy Orchestrator 4.6 for 4000 users
0-5 years of experience
Provide 3rd level infrastructure support
- Repackage applications using AdminStudio, Orca, VBScript, and PowerShell
- Create and deploy application packages through various deployment methods
- Manage all Task Sequences, Collections, Client Policies, and Application Software Metering
- Create custom automated solutions through scripting or application creation
- Administrate System Center Configuration Manager 2012 Infrastructure
- Administrate ZENworks Configuration Management
- Administrate Microsoft Deployment Toolkit Servers and Deployment Shares
- Create and maintain Windows Images
- Administrate WSUS
- Assist in IT projects and act as lead when needed
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
