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0-5 years of experience
Operated Theater Deployable communications package and provided support on equipment worth $35million.
- Managed internet protocol address space, domain name system, network, active directory and messaging services that increased productivity by 100%.
- Prepared and palletized theater deployable communications equipment for worldwide mobility and overseas operations which kept organization 100% ready.
- Member of Enterprise Service Desk team that cleared over 4,000 ticket backlog in 4 weeks and earned the team an “Excellent” rating.
- Created Enterprise service desk network, installed cable management solutions and restored 42 ports which saved organization $25k contract costs.
- Created equipment cut sheet that documented 66 cable/port connections that reduced fault finding and troubleshooting time by 80%.
0-5 years of experience
Performed as the Information Assurance Manager with IAM III level of assurance. Safe guarded over $500,000 of equipment and information.
- Planned, installed, and maintained optimized documentation of all LAN/WAN/VPN network equipment and software, security systems and communication links.
- Administered and provided services for over 15,000 clients via. SUN Server/ CISCO server infrastructure.
- Led helpdesk teams in support of over 1000 clients with a 48hr turnaround time. Maintained a 97% success rate annually over a span of three years.
- Developed and approved multi-year $450,000 budgets to support organizational staffing, and system requirements.
0-5 years of experience
Intergraded activities to coordinate network services, helpdesk, and infrastructure functions for 65K+ customers. Monitored server and database processes using resource monitoring tools to ensure optimum system performance.
- Installed/configured hardware/software for 22 network servers hosting AMC specific applications
- Maintained oversight of $337M Enterprise Network for situational awareness of HQ AMC/A6 and senior staff
- Tracked and coordinated scheduled maintenance of mobility planning systems and consolidated e-mail services
- Managed power requirement; indentified unused devices; resolved power requirement for $29K server install
- Conducted A6 classified briefs; expertly delivered 108 reports–presented vital comm to senior leaders
- Performed automated electronic messaging services and provided products to customers.
0-5 years of experience
Independently analyzed IIS configuration causing the NIST job listing website to run slow, after it was determined not to be an IIS issue.
- Created a new SQL Server backup schedule based on business needs allowing for quick recovery in an emergency.
- Supported ColdFusion 8 and IIS applications, helping developers resolve problems.
- Migrated SQL 2000 databases to SQL Server Cluster 2005 and configure replication.
- Administered servers hosting the National Vulnerability Database (NVD) websites.
- Oversaw daily activities for 10 SQL Servers hosting 36 databases.
- Identified and resolved complex problems related to application installation, SQL and IIS configurations.
6-10 years of experience
Provide 24/7 data center and hardware/software support for 15K+ users. Maintain existing Enterprise IT architecture, administers server operating systems running on physical and virtual hardware including user access and privileges, email, remote access, intranet, and other related services. Safeguard integrity of networks. Plan and direct installations, repairs, and upgrades to ensure no loss of data and no unscheduled downtime.
- Developed IT architecture to support Microsoft Exchange and SharePoint enterprise system. Created farms. Set up user accounts and public folders. Increased sizes of mailboxes. Helped users connect mobile devices to Exchange mailboxes as well as manage all features of their SharePoint sites.
- Identified and resolved physical and logical processing problems of video IP cameras to correct malfunctions with an infant monitoring system. Brought it to 100%, trouble-free operation.
- Co-managed 2 migrations of SharePoint, representing $30K investment. Researching Microsoft site to purchase hardware needed to support a enterprise architecture. Set up test and production environments. Noted and corrected deficiencies during test, and approved releases. Provided users with access to pre defined user needed features of software.
- Provide assistance and accurate information regarding deployment, operation and maintenance of the Cooperative’s systems. Reduced time needed to train users by creating “how-to” instructions for connecting to network printers and web cameras, accessing and managing email, and configuring laptops and PCs for connection to virtual, private network, UAMS VPN.
- Provide assistance and accurate information regarding deployment, operation and maintenance of systems. Instrumental in earning “Most Wired Award” from Information Week Magazine in 2008 and 2009. Honors Top 100 hospitals deemed to be leaders in adoption of health information technology.
0-5 years of experience
Six month contract to evaluate network typology at each hospital to determine if it would support the next software upgrade. Examined IBM X and P Series, Dell PowerEdge, HP Proliant, HP 9000, and HP 3000 servers, as well as SAN, NAS, and Oracle ASM disk space.
- Formed and trained Assessment Team to streamline assessment process and centralize information. Created assessment templates in Word 2007; improved Visio diagrams and Excel charts.
- Developed UNIX shell scripts to gather system information and application usage at each hospital.
- Assessed hospital server infrastructure and made recommendations for hardware upgrades, replacements, OS upgrades, best practices, and strategies to reduce future costs.
- Complied with all HIPAA regulations and received HIPAA recertification for hospitals.
0-5 years of experience
Coordinated the creation, testing and deployment of emails to support online marketing efforts.
- Compiled, analyzed, and published results of email campaigns and made recommendations for future campaigns based on testing.
- Maintained email lists and segmented email data.
- Installed and configured all Linux servers with CentOS.
- Monitored all the servers and performed installation of patches and packages.
- Initiated job scheduling and automating processes using CRON.
0-5 years of experience
Maintained 10 servers running Linux SuSE 10 and Oracle 11. Engaged in database administration. Analyzed and tested web-based applications. Provided full life cycle development of web-based software systems.
- Installed, configured, and maintained 20 Win 7 / Vista computers in a workgroup.
- Installed, configured, and maintained three Microsoft servers 2003 and 2008 R2 running on LAN with active directory.
- Installed, configured, and maintained backups using ArcServe for Linux and Backup Exec for Windows
- Managed user rights, storage limits and availability of network storage.
- Wrote procedures then created a complete library of all procedures.
- Maintained a 98% uptime of the website serving aircraft technicians and management in over 100 countries.
- Developed scripts for website updates using Shell, removing possible areas were errors were being made.
0-5 years of experience
- Achieved Microsoft Exchange 2003 Disaster Recovery in three hours
- Maximized hardware use by scavenging parts from decommissioned servers and creating hot swappable HDD tray from display trays form other servers.
- Upgraded Veritas Netbackup 5.5 to Symantec Netbackup 6.5 optimizing backup performance and reducing backup time by 35%
- Installation and Configuration of Microsoft Business Desktop Deployment which improved deployment of operating systems from 2-10 workstations and servers per day
0-5 years of experience
Administer server and connected Macs, PCs, printers and switches (approximately 20 devices) for a small non-profit arts organization.
- Successfully planned and supervised physical move of server hardware and all connected devices in September 2013. Reconfigured server and reinstated Internet and LAN access within six hours of physical move.
- Carry out installations and repairs of office devices and provided recommendations for new hardware and software purchases.
- Create and edit marketing, print, and related web materials for City Lore, and offer software training (e.g. WordPress, Adobe Creative Suite, Office programs) as requested.
0-5 years of experience
Installed, configured, and maintained a file server and a Microsoft Exchange Server to allow 300 users to utilize Microsoft Outlook.
- Implemented a Ventrillo Server to enable 20 senior employees to communicate vital information through voice conference.
- Created and maintained an active directory, including distribution groups, for 300 users.
- Troubleshot internal hardware, software, and peripheral malfunctions.
- Verified work space security and computer security through limited access for authorized personnel only.
- Generated access to secure files and secure programs for authorized personnel only.
- Preserved accountability for Military Communications Equipment valued at $75,000.
- Established a Wireless Communications Stream spanning 14 miles in distance from a Primary Operations
- Launched Satellite Communications from a Primary Operations Center to a Sub-Station.
- Trained and managed 15 junior personnel.
- Coordinated project information between Military Liaisons and Private Out-sourcing companies.
0-5 years of experience
Performed server security compliance scanning utilizing required DoD tools
- Prepared, updated and maintained POAMs and other security compliance documentation
- Created and submitted change orders for critical systems
- Remediated servers to bring into DoD security compliance
- Composed server security mitigation documents
- Identified and deployed required security patches
- Prepared required documentation for DIACAP submittal
0-5 years of experience
Oversaw a user base of over 1500 users.
- Provided exceptional customer support.
- Installed and configured devices such as desktop computers, laptop computers, VTC terminals, Cisco IP phones, printers, and scanners.
- Was a key player in a project to pre-stage a tactical network within a 14-day timeframe for deployment.
- Ensured network stability in a high-pressure environment.
- Served with Leatherneck/Lashkar-Gah, Afghanistan (November 2011 – July 2012)
0-5 years of experience
Responsible for scheduling tasks within BMC Control-M for z/OS mainframe systems
- Worked on all aspects of automation software BMC Control-M Workload Automation including administration, managing, main job scheduler, installation, configuration, and troubleshooting
- Developed, tested, and implemented jobs through the use of batch scripting using JCL and Windows batch scripts which included Tivoli backups, file/folder cleanup tasks, executing stored procedures, File Manager tasks, etc
- Assisted in the creation, configuration, and maintenance of virtual workstations and servers thru the use of VMWare software
- Acquired, installed, and upgraded computer components and software including Microsoft Office Suite, Microsoft SQL Server, and patches for various security risks
- Managed and maintained file transfer processes through the use of BMC Control-M Workload Automation to deliver data to users within our company and to external vendors
- Performed tasks within Microsoft SQL Server to update production databases, collect specific information used by automation software, and installed/configured SQL Server SSRS component
0-5 years of experience
Utilized remote services to assist and educate physicians and staff as well as troubleshoot applications, network issues, and mobile connectivity.
- Maintained over fifty physical and VM servers a Windows environment, and assisted with an upgrade project to retire and/or upgrade Windows 2003 servers to Windows 2008 or 20012.
- Performed routine, after hours maintenance and Nagios monitoring on over 50 servers, and responded promptly to 24/7 on call outage reports.
- Worked with vendors and associates to maintain an active list of servers and their warranty information, as well as to assure quality service to physicians and staff.
- Traveled to remote sites to assist with a transition of all user accounts to a faster, more efficient system and to provide onsite support to physicians and staff.
- Maintained CCP Cisco VOIP infrastructure; created extensions, call handlers hunt groups, and paging systems as needed for physicians and staff.
- Maintained an extensive knowledge base system to provide all IT specialists with information and standard procedure for handling a multitude of tasks.
0-5 years of experience
Provided design, implementation, administration and support of Windows 2008 Server and Active Directory. Migrated all user computers to domain.
- Implemented and configured ADS, DNS Services, and configured DHCP server for dynamic IP address allocation.
- Created user account groups, assigned rights and permissions for files and folders etc. Created roaming profiles for XP and Windows 7 users, configured and maintained secure group policy, setup network shares/permissions, and home drives.
- Setup and built custom computers for end users and server to save money. Performed in-house repair of computer systems, printers, laptops, and related equipment by removing and replacing components or reconfiguring and restoring systems.
- Installed and setup Quickbooks Professional 2010 server and client software. Built the company profile from scratch and created custom reports, vendors/customer information, added financial information, and educated workers on how to successfully use and navigate the software.
- Installed, configured, and maintained LAN. Spliced and wired CAT-5 cables through the building, Installed and configured firewall, routers, switches, and ensured full network connectivity. Also setup wireless network.
- Researched and resolved problems on workstations and LAN, including printer problems, cabling problems, Server 2008, and software and peripheral malfunctions.
- Troubleshooted back-up issues and performed routine software updates and maintenance.
- Responsible for all technology inside the small business numbering ten employees.
0-5 years of experience
Diagnosed, installed, configured and repaired computer systems and software.
- Performed diagnostic tests and repaired malfunctioning hardware and software.
- Troubleshoot issues and resolved problems accurately and efficiently.
- Installed motherboards, processors, RAM and graphic cards.
0-5 years of experience
- Developed and maintained windows shell scripts.
- Participated in all server migrations of out of date operating systems and hardware.
- Managed high level project server builds, upgrades, migrations, code deployments and patch management.
- Prepared and maintained documentation of technologies, standard and procedures.
- Rotated on call 24/7
- Handled IIS migrations.
6-10 years of experience
Designed and Managed UCONN’s Citrix Presentation Server 4.5 and MetaFrameXP server clusters.
- Led Network Security implementation team to configure Netscreen firewalls to run in HA mode (NSRP).
- Participated in Network design plans with other groups within UCONN’s UITS department.
- Led the design process when sizing new implementations, determining SAN resources and what the disaster recovery plans would be.
- Worked with the [company name] Health Center located in Hartford, CT designing and implementing a VPN to secure network access from their location to UCONN’s network on the Storrs Campus.
- Installed and maintained multiple Netscreen firewall / load balancers to protect UCONN’s PeopleSoft infrastructure and Citrix MetaFrameXP server clusters against outside attacks.
- Responsible for installation / configuration of a back-up / disaster recovery plan for the PeopleSoft HTML Access web servers utilizing ADSM.
0-5 years of experience
Managed day-to-day operations within the IT department consisting of myself and two direct reports. Ensured that all activities within the local IT department were executed efficiently and meeting required SLA’s and budgets.
- Designed and implemented Microsoft Virtual Server 2005 and Microsoft Hyper-V cluster solution for the local data center.
- Designed and implemented Cisco Unified Wireless solution for local site. This included the configuration and installation of all required hardware (Cisco Wireless LAN Controller, Wireless Control Server, Access Points, switches, and phones) and software (Cisco Wireless Control Server)
- Designed and implemented the DR process for IT systems at local data center.
- Established PM process for all critical IT shop floor and data center equipment, servers, client PC’s and peripherals, and Zebra barcode label printers.
- Implemented spare parts inventory crib for critical IT office and shop floor equipment.
6-10 years of experience
Server Administrator: setup and maintained multiple CentOS EC2 server instances handling DNS, IMAP, SMTP, HTTP/S, SQL, and FTP in a secure, user-managed environment; provided remote and onsite support; and created scripts for back-end tasks as well as website design.
- Smoothly migrated Ubuntu Server to CentOS.
- Secured system with SELinux, custom log alerts, and strict IPTables rules.
- Scripted client-side Dynamic-DNS to automatically update BIND.
- Implemented certified Secure Socket Layer encryption.
- Ensured SMTP server passed all major spam filters.
- Coded PHP scripts for API interactions with AWS and the major social networks.
- Maintained onsite CentOS KVM machine virtualizing local DNS and cloud backups.
0-5 years of experience
Rescued and stabilized poorly operating website and server environment from a prior IT vendor.
- Designed and implemented robust highly-available web platform using open source software to ensure maximum website availability and performance.
- Provide systems and content management system administration for a business-oriented website with 2 million monthly page views.
- Day to day systems management of twelve Redhat-based cloud and dedicated servers.
0-5 years of experience
- Provided support for a 500 user network with over 50 servers
- Installed and supported Websense Web Security Suite and an Ironport Email/Spam Filter
- Antivirus migration from Symantec Endpoint Security Suite to Trend Micro
- Implemented Windows Software Update Services (WSUS)
- Configured Symantec Back-up Exec involving the creation of back up disk-to-disk-to-tape
- Installed, configured and supported Blackberry Enterprise Server
0-5 years of experience
Generated reports and managed servers using ECM.
- Managed virtual servers through VMWare vSphere client.
- Created network drawings using Microsoft Visio.
- Created workflows and published work to team site using Sharepoint 2010.
- Managed resolution of tickets through Remedy Ticketing System.
0-5 years of experience
Installation and Maintenance of Windows servers on Dell, HP and Cisco physical servers as well as VMWare virtual servers.
- Migration of servers to VMWare host environments using PtoV and installation of new client servers and configuration of VMware virtual machines
- Served as main escalation point for priority issue resolution for Windows servers.
- Set up and maintained Active Directory installations including migration and planning.
- Handled maintenance and customers’ requests that were escalated to server administration team
- Documentation of customer servers, network, infrastructure and processes.
- Support of sales and customer relations teams for technical advice and customer relations
0-5 years of experience
Network and Server Engineer for campus-style network comprising 150 nodes.Provided operational support for corporate IT infrastructure.Responsible for all remote sales office connectivity to the corporate intranet.
- Rebuilt the company’s network and server infrastructure. Installation of new Server and Network equipment to replace previous construction.
- Creation of a remote sales office network.
- Evaluated and designed corporate Internet access and firewall.
0-5 years of experience
Engage in on-site support and service restoration for 3 local sites and remote support for 55+ sites within the USCIS Northeast Region.
- Ensure compliance with contract Acceptable Quality Levels, consistently achieving over a 95% success rate
- Assist with the backup and restoration of enterprise file assets using Symantec NetBackup
- Manage permissions and OU resources in Active Directory for users, groups and sensitive government resources
- Remediate security vulnerabilities identified by SNOC team by applying security patches and hotfixes to workstations and servers.
- Use LanDesk to provide multi-site support, software pushes, as well as IT asset tracking and management.
- Maintain and repair servers, desktop computers, laptops, printers and scanners.
- Provide advanced server and end user support for specialized USCIS applications.
0-5 years of experience
Provided support for Microsoft Server 2000 and 2003, in the production environment. 2008 testing.
- Managed Patching of Servers via Patchlink and WSUS.
- Manage Group Policy for multiple Domains.
- Manage Active Directory, migrate users to new domains, update, and implement new servers.
- Track and manage user helpdesk requests via telephone, email, and utilizing Heat.
- Install evaluate and prepare 2008 server in test environment to move it to production.
- Provide Support for EOC and 911 center Servers ensuring maximum availability.
- VMware 3.5 infrastructure
0-5 years of experience
As part of the support team of the Secure Content Delivery Services (SDCS) of Fox, I am responsible for providing support to the Fox data centers in addition to troubleshooting requirements and requests.
- Manage and oversee operating system environments in these data centers, such as: Windows, Unix, AS400, Citrix, SAN, tape libraries, and VERITAS Net Backup.
- Responsible for the supervision and processing of respective company in-house ticketing system based on the locations for both Los Angeles and Chandler.
- Ability to troubleshoot, trace network cables and execute installations of wiring, (in the capacity of information technology) patch panel and other network equipment, i.e. Cisco network devices.
- Provided assistance with server port setup and configurations.
- Printed daily and residual checks with reports for payroll.
- Oversaw inventory control of all of the data centers.
0-5 years of experience
Responsible for administrative and management tasks to maintain system operation on approximately 500+ windows servers both physical and virtual (VMware), new server builds, maintaining system security and performance, and maintaining data integrity.
- Interface with Application Support Specialists, system users, and vendor contacts to meet operational requirements.
- Performed system maintenance duties such as system backups and file restoration from both disk and tape backups.
- Manage new hire account creation, user terminations, privileges and all other user account modifications.
- Acted as liaison for outside vendors during installation, redeployment, repair and/or removal of equipment or services.
- Monitors and responds to hardware and software alarms (SCOM) using appropriate problem determination tools.
- Responsible for all day to day Server activities, end user requests, racking of equipment, cabling and labeling, decommissioning of systems, system tracking and documentation and documentation updates.
0-5 years of experience
Responsible for 24/7 computer networking of the server, installing system upgrades and maintaining the hardware infrastructure.
- Development and maintenance of websites built on CMS platforms like Joomla! 2.5, PHP
- Maintenance of the MySQL database, ASP.net configurations and Windows SQL server.
- Centralized Syslog Server – Linux (2014)
- VoIP network deployment (2014)
- OSPF network monitoring and packet capture with Python (2014)
6-10 years of experience
Completing Remedy tickets from clients asking for access to shared data, repair of permissions to data, and general maintenance and repairs to servers
- Using Exchange System Manager to reconnect a client’s mailbox
- Restoring a client’s mailbox and files with Veritas NetBackup
- Creating new DNS entries for printers, scanners, and workstations
- Monitoring UNIX and Windows servers with HP Openview
- Portia Sterns from PMG has awarded Jeffrey J. Dietz with an Employee Spot Award (Amex Gift Card) for his dedicated work with the Enterprise Vault Project. Given short notice at times, he has provided seamless EV coverage over the holidays, attended training and provided expert operation and maintenance to EV. PMG thanks Jeffrey J. Dietz for his dedicated teamwork toward making Enterprise Vault a success.
6-10 years of experience
Provide level three support for all 300+ Windows Servers (physical and virtual) and the applications contained on them
- Provide level three support for all issues related to Active Directory
- Administer server monitoring system which monitors not only up/down status of servers but also service, space, and WMI monitoring for various applications running on servers
- Administer servers via VMWare vSphere console
- Administered enterprise faxing, scanning, and DNS/DHCP
- Resolve technical issues in a timely manner and perform root cause analysis troubleshooting to find reason for problems and a permanent solution
- Assist lower level support teams with diagnosing a problem and finding the best resolution
- Reviewed and recommended products that will assist IT management in providing more efficient, economic and scalable solutions for business units
- Administered enterprise drive mapping solution via Desktop Authority as well as provide level three support for DFS administration
0-5 years of experience
Managed Linux servers running CentOS remotely
- Installed our product to the servers when clients went live
- Monitored Zabbix along with proprietary reporting software
- Managed Local Domain for the Office using Active Directory and GPOs in Windows Server 2008
- Fielded support calls for the product
- Reached out to customers to ensure their satisfaction
0-5 years of experience
Provide on-site support and service for the USCIS North Eastern Region’s three site locations as well as support for numerous remote sites.
- Backup and file restoration with Symantec BackupExec & Netbackup
- Maintenance of servers, laptops, desktop, scanners and printers
- Support of users, groups, and permissions through Active Directory
- Provide end user as well as server support for USCIS specific applications.
- Remote support of systems to users using LanDesk, as well as software pushes.
- Remediate security vulnerabilities identified by SNOC team by applying security hotfixes and patches to workstations and servers
- Ensure compliance with contract Acceptable Quality Levels, consistently achieving over a 95% success rate
0-5 years of experience
Support the needs of the Server Administrators and provide first level technical support.
- Produce a daily report consisting of current Server Status, via Event Logs, Anti-virus analysis reports and Op Manager an application that several aspects of the servers.
- Manage 95% of all Active Directory changes.
- First line of workstation and User support, which requires answering the primary support phone and complete work orders.
- Manage and support the Microsoft Surface tablets.
0-5 years of experience
Responsible of the server environments of assigned client(s) and provide reactive & proactive support and remediation of server-related issues.
- Provide Tier 3 Escalation Level Assistance for Help Desk and Computer Administrators
- Perform required configuration, installation, monitoring & maintenance of servers and basic networking equipment.
- Utilize best practices to ensure network security, data integrity and optimal up time for each client.
- Set up and monitor AV/Anti-Spyware/Anti-Spam solutions across a wide variety of environments
0-5 years of experience
Obtained the rank of Senior Airman (E-4) which sets the airman up for a leadership role as a Staff Sergeant.
- Responsible for setting up user accounts for different user we come in contact with.
- Responsible for setting the rules for the firewall and the proxy.
- Able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.
- Notifying supervisor of equipment malfunctions.
0-5 years of experience
Duties included Installation, configuration, and troubleshooting of the approved customer standard suite of software, to included but not limited to Softlink, Turning Point, Trimble Business Center, TCMS, Adobe family of products, and Microsoft Office line of products.
- Installed and configured new computer hardware including workstations, laptops, net books, and printers. Mapping network drives, and setting up Microsoft Outlook.
- Worked directly with customers to troubleshoot and identify problems and use problem solving skills to effetely fix any problems.
- Experienced with Crestron A/V hardware including troubleshooting and repair.
- Hands on use of Active Directory and SCCM client to manage over 5000 computer accounts across the Fort Leonard Wood network.
0-5 years of experience
Troubleshoot, diagnose, and repair systems and network issues in a corporate and professional environment
- Install, configure, and support clients running Windows 2003 server, 2008 server, 2000, XP, Vista, 7, and various Linux distributions
- Manage users and clients using Active Directory
- Understand, install, and configure virtual machines on various servers and client machines according to corporate standard
- Diagnose, troubleshoot, and repair software and hardware failure and ensure customer satisfaction in an efficient and timely matter
- Troubleshoot and diagnose hardware faults and software configuration remotely
- Install, configure, and maintain ticketing and time-clock databases
- Install, configure, and troubleshoot peripherals, printers, and other devices
0-5 years of experience
Provided Exchange, Active Directory, Backup, EMC Server support & IT Security support for all of the companies systems throughout the United States and abroad.
- Primary responsibility for the Exchange 2007 CCR, to SCR, with LCR setup, daily operations, maintenance, troubleshooting, & backups.
- Resolved many Exchange Server issues after previous in place upgrades from Exchange 2000 to 2003, to a multi clustered 2007 solution running CCR, to SCR, with LCR failover for high availability.
- Resolved Exchange issues including cluster, transport, re-seeding, send/receive, backup, and mail filtering issues.
- Documented the Exchange setup, & most common procedures, for issues / maintenance.
- Daily server operations & builds for Windows 2000, 2003, 2008, 2008 R2, & 2012
- Shared IT Security responsibilities for many different systems including Active Directory, Exchange, PeopleSoft, Documentum, TIPS/QDOD, Material Resources, Citrix, Citrix Zenapp, and many others.
- Assisted with backups using EMC Legato Networker for remote sites & Avamar for the primary / backup sites along with the real time sync for Exchange.
- Managed the Cisco Iron Ports for daily mail firewall flow & troubleshooting.
- Worked with the BMC Remedy ticketing system for server & user issues.
0-5 years of experience
Deploy and maintain Windows 2003/2008 server infrastructure for the department
- Manage and maintain Active Directory, DNS, DHCP, WSUS, and VMware servers
- Manage group policies on Windows 2003/2008 server infrastructure
- Create and maintain user accounts and user permissions
- Setup and manage web and spam filtering appliances
- Assist with management of department’s Storage Area Network (SAN)
- Perform MS Exchange 2003/2007/2010 email administration and troubleshooting
- Assist department users with Blackberry smartphone setup and OWA webmail access
0-5 years of experience
Corporate Server Infrastructure support for all Server based equipment and applications
- Windows 2008 and Windows 2012 administration/Deployment
- Active Directory administration
- Training of the helpdesk for day to day roles and issues with AD and User Email management
- Act as escalation point for helpdesk
- Networker/EMC backup and Data Domain administration
- Solarwinds Monitoring Administration
6-10 years of experience
- Active Directory System Administration, Account Creation, Granting and revocation of Rights. Create Exchange Mailbox accounts for New Users.
- Administered the Publishing of applications within the Citrix Delivery Services Console
- Provide support for Citrix XenApp 5.0 environment; grant user access, troubleshoot user access, publishing applications
- Installed, Configured, and administered Windows Server with DNS, DHCP, WINS, TCP/IP, IIS, and Active Directory
- Performed Remote desktop Troubleshooting to our Miami, Dallas, Irvine, Atlanta, and Arizona Offices.
- Performed file recovery from file server using Symantec backup Exec 2010. Maintain and restore job backups from tape and disk.
- Deploy Antivirus and Antispyware protection installation and updates to end user machines Using Symantec Endpoint Protection
0-5 years of experience
Gave daily Ubuntu Server Maintenance using terminal or shell scripts for four IBM Servers using SSH client.
- Remote Ubuntu Server Administration using Webmin Software.
- Maintain Daily Backups to Cloud Ubuntu Linux Servers. (Backup Data Storage Servers using NAS Storage)
- Provided Microsoft Windows 2011 Small Business Server Maintenance. (DHCP, DNS, IP, Microsoft Exchange, Quickbooks Enterprise SQL Database Maintenance)
- Mail Server Maintenance and Users Account Setup. Provided Service for the Hosting of the company, using CentOS Linux Operating System with CPANEL.
- Help Desk Technician Support using Remote Software like LogMeIn and Teamviewer.
- Biometric Time Clock Support and Sonicwall firewalls maintenance.
- Quickbooks Enterprise Support. Setup, Maintenance, Database Backup.
6-10 years of experience
Fulltime maintenance on upwards of 80+ Dell servers.
- Experience in Windows 2003, 2008, 2012, xp, Vista, 7, and 8.
- Types of servers managed are: Exchange, Oracle 8-11g Database and Web, SQL 2005;2008, File, VPN, FTP, Firewall, Domain Controllers, DNS, EMC Arrays, Hyper-V, SCCM, SCOM, Sharepoint, SAS, and IIS.
- Daily change and upkeep on tape media backups via Symantec Backup Exec 8,9, 10d, 11d, 12d, 2010, and 2012.
- Experience with Active Directory, DNS, and WINS.
0-5 years of experience
Administer Active Directory Domain Server, Printer, User and Machine accounts for RTP/[company name]FED network.
- Administer Active Directory/Novell Server, Printer, User and Machine accts for US_EPA/RTP
- Microsoft Certified Systems Engineer, Microsoft Windows Server 2003
- Provide day-to-day desktop/computer support for ~300 clients
- Maintain network infrastructure for 3 Networks in the environment
- Administer VOIP-based telephone system and the hardware/network infrastructure (Broadsoft phone system)
0-5 years of experience
Setup and Maintain backups – Acronis, Backup Exec, Quoromsoft Alike, and Windows backup.
- Setup and Maintain network accounts in Active Directory 2003/2008.
- Update software on physical and virtual servers.
- Maintain virtual environment on Citrix Xen Server.
- Setup server hardware
0-5 years of experience
Maintain BlackBerry servers for American Express and Ameriprise environment with mixed v2 and v4 BES on Lotus Domino.
- Support 13 BES servers worldwide with 6,500 users
- Perform user adds/deletes/changes
- Part of 24/7 pager rotation to ensure server availability
- Work problem tickets to resolution within SLA requirements
0-5 years of experience
Primary role is to maintain 4 separate server operations in a field environment
- Secondary role is to provide direct end-user assistance with information systems
- Assist in constructing the information management network infrastructure in a field environment
- Responsible for task delegation, morale, and welfare of 4 soldiers in a field environment
- Maintained 100% accountability for all soldiers and equipment during separate four field training exercises
Server Administrator Duties and Responsibilities
Keeping a company server operating at maximum efficiency involves several duties and responsibilities. We analyzed job descriptions to come up with the following list of most common Server Administrator duties and responsibilities.
User Administration Server Administrators are responsible for creating new user accounts for new employees and removing the accounts of ex-employees. They are also responsible for recovering lost passwords and keeping user data secure. Part of this duty requires Server Administrators to help non-IT employees with any technical issues.
Develop and Implement Network Maintenance Standard Operating Procedure To keep a server operating at its best condition, Server Administrators must create and implement a network maintenance SOP. This involves regularly updating operating systems and databases with the latest updates, as well as checking all hardware within employee workstations for issues.
Diagnose and Repair Hardware and Network Malfunctions When employees have an issue with their workstation, they call the Server Administrator to find and fix the problem. This involves running diagnostic tests to determine whether the issue is hardware or software. Sometimes it is as simple as a loose wire, and other times the machine is fried completely. It is the Server Administrator’s responsibility to determine the severity of the issue and respond accordingly.
Develop and Implement Network Security Strategy In today’s digital age, network security is crucial. It is the responsibility of the Server Administrator to ensure security firewalls are updated regularly and remain fully functional.
Keep Upper Management Informed With Regular Reports Upper management doesn’t need to know all of the technical details involved in keeping their network running – that’s what they pay their Server Administrator for. The Server Administrator provides upper management with regular reports outlining pertinent information.
Server Administrator Skills
The role of Server Administrator is a technical position that requires hard IT skills and knowledge. Server Administrators must have a working knowledge of TCP/IP, DNS, DHCP, LAN and WAN to troubleshoot and address server issues. They must also know about firewalls, proxy and databases to keep the network and user information secure. Server Administrators also have to be good communicators as part of their job involves helping non-IT users with common hardware and software issues. Here are the skills that most employers are looking for in Server Administrator candidates.
- Using knowledge of TCP/IP, DNS, LAN and WAN to maintain server functionality
- Using analytical and reasoning skills to troubleshoot and repair server issues
- Communicating effectively with colleagues across teams as well as company management
Server Administrator Education and Training
Server Administrators generally only need an Associate’s degree in Computer Science, Information Technology or a related field to find employment. Classes taken during their education include information security, the foundational principles of computer science and the various programming languages and system tools used by Server Administrators. In addition to an Associate’s degree, some employers may require certification from specific vendors. The most common vendors are Redhat, Microsoft, Cisco and CompTIA.
Server Administrator Salary
According to the National Bureau of Labor Statistics, the national median salary for Network and Computer Systems Administrators, which includes Server Administrators, is $79,700. Those in the top 10 percent make above $127,610, while those in the bottom 10 percent make below $48,870.
Server Administrator Resources
Does becoming a Server Administrator sound like a rewarding career path? If so, check out the following list of resources to get you started.
PASS – PASS is a thriving organization of data professionals who focus on the Microsoft platform. It has over 250,000 members in countries around the world, and it provides members with a ton of resources. PASS hosts webinars and also does many in-person workshops and conferences throughout the year. Another great resource on its website is a directory of industry blogs and Twitter accounts.
WinSysAdminBlog – This blog is updated once a month and covers topics like server administration, network management, scripting and endpoint management. The author interjects real-world experience in every post and also includes graphics to help readers understand the concepts being covered.
4Sysops – 4Sysops is a website geared towards developers and system administrators. It is constantly updated with new content from a variety of bloggers. In addition to the blog, 4Sysops has a wiki filled with IT terms and concepts, as well as forums for networking opportunities.
The Practice of System and Network Administration: DevOps and Other Best Practices for Enterprise IT by Thomas A. Limoncelli et. all – While this book goes into some things that are more for developers than Server Administrators, it still provides great information about managing the servers of a large enterprise. It’s a great read for aspiring Server Administrators.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
