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Senior Systems Analyst Resume Samples
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6-10 years of experience
A tier 1 automotive supplier using plastic injection molding, plastic extrusion, aluminum extrusion and aluminum roll forming.
- Operations of all Lotus Notes/Domino business applications including Requisitions, Engineering Change Management, Program Launch Management and Tooling
- Initiated multiple technical projects that improved performance and business functionality
- Designed and implemented new employee computer training program, acting as trainer
- Performed key role in providing local helpdesk support for 150 end users, dramatically reducing operational costs
- Evaluated, redesigned and installed a major enhancement to tool finance system
6-10 years of experience
Provided support to specific projects for different business operations in the role of technical system analyst, production support and UAT tester for mainframe and web base systems. Documented all correspondence from meetings, change in training procedures, new workflow process and requirements. Scheduled and coordinated meetings, interviews, events and other similar activities. Prepared all necessary business correspondence.
- Increased department profit by 5% by diagnosing & resolving production issues for customer service and administration systems.
- Designed coding system evaluation reports resulting in 50% efficiency in department profits for rate increase process.
- Created current preliminary discovery process Business Analyst used for preparing business requirement documentation.
- Managed all aspects of new product roll out including the production of training documentation and staff training.
- Served as liaison between departments and operating units to resolve day-to-day administrative and operational problems.
0-5 years of experience
Converted 130 Paychex clients for 4300+employees at 130 locations to cloud-based payroll processing and web-based management, saving over $40,000 a year.
- Implemented PaperCut system to track corporate printing. Developed and implemented chargeback system to absorb printing costs (including maintenance, toner & paper) into IT and charge costs back to departments based on usage.
- Designed and implemented diocesan-wide web-based business solution for managing candidates and employees’ Safe Environment Data, including background screenings and electronic policy for signatures.
- Negotiated new contracts for replacement MFP copiers, reducing number of agreements to 1 from 16 and saving over $3500 per month.
- Analyzed and recommended solutions for Event Management, Contact Management, Business Intelligence Reporting, Web Conferencing, and centralized vendor purchasing.
- Provided technical support as needed in Windows 2010 Server, Windows 7, Mac OS, iOS, Android and other operating systems.
10+ years of experience
Managed enterprise email, collaboration, application and Blackberry messaging services for over 1000 users and assisted other team members in providing on site desktop support for clients.
- Accomplished 98% uptime for 14 years as a contractor to the US EPA by ensured system availability and integrity through preventative maintenance.
- Managed and supported IBM Lotus Domino R4.6 thru R8.53 release for approx. 1200 people by serving as the primary Notes Administrator.
- Resolved server problems by troubleshooting hardware and removing and replacing hardware components when necessary.
- Maintained customer satisfaction by supporting Windows server OS and 125 desktop client workstations.
0-5 years of experience
Coordinated efforts with developers and deployment teams on multiple global clients to ensure technical compatibility and client satisfaction
- Implemented audit and training processes to reduce support team error rate. Through these programs, error rate per issue was reduced by 80% within 3 months.
- Managed critical escalations involving proprietary software running in Linux, Windows Embedded, Windows Server 2000, 2008, and 2012 environments on remote systems.
- Performed Process, Quality, and System Audits.
- Developed technical processes and created technical manuals.
- Ran Training Sessions for new and existing employees
- Prepared periodic compliance reporting for Texas Department of Transportation using SQL database. Created and ran queries to extract necessary data.
- Analyzed Production Systems to ensure that they met operating requirement
6-10 years of experience
Involved in testing, implementation and support of proprietary applications which generated over $1.5 million in revenue per month.
- Led the helpdesk team in system wide implementation for 1500 users at 65 branches continent wide; IP Subnet expansion, Lotus Notes version upgrades, AS400 iAccess client migration, Kaspersky Antivirus deployment and data encryption ( TrueCrypt).
- Consolidated over 65 sites onto a single network that improves manageability and security, while increasing infrastructure efficiency and reliability.
- Established a support SLA which is audited on a bi-monthly basis for quality control. This applies to accounts creation, devices management, and troubleshooting issues.
- Provided daily and project based maintenance tasks for Windows servers; OS upgrades, migration, monitoring, security, print servers, and accounts management.
- Generated reports for management on a weekly and monthly basis which includes resource usage, growth trends, system uptime, performance, and security logs.
0-5 years of experience
Analyzed application systems; directed the integration and implementation of three enterprise application systems, while simultaneously supporting multiple legacy application systems, databases and servers.
- Served as key technical subject matter expert on the application system replacement projects for the customer information and billing, gas supply and gas control systems.
- Analyzed and redesigned workflows for the customer information and billing, gas supply and gas control systems; analyzed and integrated the new systems.
- Analyzed and cleansed legacy customer information and billing data; designed, tested and implemented ETL process to migrate data to customer information and billing system shared by four utility subsidiaries.
- Migrated corporate Oracle databases to Oracle 11g DBMS on Linux servers.
- Upgraded corporate SQL Server 2000 databases to SQL Server 2005; designed, tested and implemented database backup and recovery procedures.
0-5 years of experience
Consulted with customers to develop and implement solutions for business challenges.
- Managed multiple implementation projects with competing priorities and similar requirements at various stages.
- Used Microsoft Word, Excel, Visio, Publisher, and Outlook to communicate plans, ideas, and schematics to clients.
- Installed software, modified and repaired database installations and resolved technical issues.
- Created proofs of concept and conducted online and face-to-face sales presentations.
- Consulted regularly with vendors as well as internal and external customers, on project status, proposals and technical issues.
- Stored, retrieved and manipulated data for analysis of system capabilities and customized reporting.
- Installed and maintained a suite of virtual servers using VMWare ESX5, Windows Server 2008 R2, and MS-SQL.
0-5 years of experience
Analyzed data to leverage the resources using dashboard visualizations for 30 million users.
- Performed data analysis on half a million documents using pivot tables, lookup functions, formulas for calculating the monthly metrics.
- Performed multiple project management tasks, like project plan creation & requirements gathering.
- Supervised data extraction module, collected manual data to digitize the national postal services.
- Evaluated & hired 19 credible data entry vendors based on pricing analysis & work quality.
- Maintained good vendor relations as Vendor Relations Manager, adhered to Service Level Agreements (SLAs), & coordinated data entry of five million users.
- Developed data entry tool to record millions of customers’ data & make on-time vendor payments.
0-5 years of experience
Analyzed data to leverage the resources using dashboard visualizations for 30 million users.
- Performed data analysis on half a million documents using pivot tables, lookup functions, formulas for calculating the monthly metrics.
- Evaluated & hired 19 credible data entry vendors based on pricing analysis & work quality.
- Maintained good vendor relations as Vendor Relations Manager, adhered to Service Level Agreements (SLAs), & coordinated data entry of five million users.
- Performed multiple project management tasks, like project plan creation, requirements gathering.
- Developed data entry tool to record millions of customers’ data & make on-time vendor payments.
- Supervised data extraction module, collected manual data to digitize the national postal services.
0-5 years of experience
Selected to bridge the gap between technology and business by gathering requirements and delivering innovative solutions. Create comprehensive reports for C-level executives, Controllers and line management throughout North America. Propose reporting initiatives, evaluate user requests, and solicit feedback. Utilize knowledge of technical infrastructure to translate user needs into solution roadmaps. Support development and test for quality assurance. Currently developing business cases for E-recruiting and AP archiving projects.
- Created utilization reports widely used for repositioning resources into growing markets.
- Summarized KPIs of numerous locations into a concise format for executives.
- Redesigned the managerial scorecard report to provide actionable information.
- Trained and empowered users on ad-hoc reporting using Business Objects.
- Strengthened financial controls while serving as interim Gulf Coast Region Controller from October through February. Tracked discrepancies and identified two cases of theft.
0-5 years of experience
- Led key work tasks for the Process team within the B2CC (Billing to Cash Collections) Project during the successful global implementation.
- Performed knowledge transfer of the SAP RM-CA product to other team members.
- Ensured B2CC met the approved project plan targets and rollout timelines while providing the end state business goals and outcomes desired.
- For various RICEF elements, developed Functional Specifications, configured the system and collaborated with the Development Team to create the Detailed Design documents.
- Created FUT, ETE and UAT test plans while participating in defect resolution to ensure business requirements and needs were met.
- Promoted an environment that was engaging, focused on execution and success oriented. Always willing to assist in the overall team objectives to produce a high quality and acceptable B2CC software solution.
0-5 years of experience
Promoted to team lead in February 2012
- Responsible for 24/7/365 support of big iron servers at the Indianapolis campus.
- Lead the initiatives for new systems implementation from requirements to maintenance and monitoring.
- Spearheaded the initiatives to migrate contracted groups and departments to our infrastructure.
- Provided user support for faculty and staff in any capacity of the Linux computing environment.
- Managed database services for grant supported initiatives and back-end accounting and reporting services for high performance systems.
0-5 years of experience
Provided production support for Transfer Agent Accounting and Control (TAAC) Operations Groups in order to determine and resolve production related issues.
- Provided technical guidance and served as a mentor for junior members of Business Analysis team.
- Satisfied the needs of internal and external business partners by defining and documenting business problems and opportunities as well as identifying risks and providing solutions.
- Utilized FSDM project life cycle to business user’s project requests. Documented project plans, schedules, requirements and transition documents.
- Documented overall test strategies and test cases to verify system functionality.
- Performed and coordinated the execution of test cases during the User Acceptance Testing (UAT) phase of the project life cycle.
- Ensured the timely and accurate delivery of projects through the FSDM project life cycle.
0-5 years of experience
Managed the decision engine product Blaze Advisor to accommodate risk and fraud strategies across multiple continents from scratch.
- Implemented decision flows and rules including champion/challenger and randomization as per the historical trends
- Assisted in identifying new functionality, building requirements for various global risk and compliance vendors
- Performed intensive UAT on WU.com and native applications prior to launch to identify any potential gaps and worked closely with the development teams and architects to resolve the gaps and enhance customer experience on the digital platforms.
- Developed reports for key product metrics utilized to drive product strategies and decisions
- Worked closely with the 3rd party vendors to integrate their services within Risk platform and use vendor data to prevent fraud
- Worked closely with the Portfolio Management team as new risk segments are introduced and drive robust rule driven decisioning.
- Created project requirements and SOP documents using Jira and Confluence tools.
0-5 years of experience
- Led and contributed to the design, build, testing, implementation and support go-live phases of McKesson iForm rollout across 11 hospital facilities in Chicago and Phoenix. The iForm implementation provided robust user interface for entering various clinical orderables, allowed for decision support and enable conversion to electronic health records.
- Collaborate with clinicians and analysts to build and gather requirements for iForms.
- Supported and maintained iForm content to support needs of 5,000+ hospital end users.
- Conducted iForm gap analysis between sites to ensure parity of application across facilities.
- Troubleshoot and resolve iForm issues identified in testing phases.
- Provided iForms go-live and post-implementation support.
0-5 years of experience
- Analyzed business processes, designed, programmed, implemented and tested applications to meet business needs.
- Planned and instituted system integration, of new applications, with existing ones.
- Confirmed project requirements by reviewing business objectives, input data, and output requirements.
- Arranged project requirements by preparing work flow charts and diagrams, using knowledge of computer capabilities, subject matter, programming language and logic.
- Prepared reference materials, for users, by writing operating instructions.
0-5 years of experience
- Configured test SharePoint farm and documented procedure and dependencies
- Reviewed internal SharePoint farm’s configuration and implemented changes for better stability and performance
- Provided SharePoint training to company managers
- Created blogs for CEO and CIO on internal SharePoint site
- Planned for and and began implementation of SharePoint 2010
- Configured test Onyx system and documented procedure
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
