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Telecom Consultant Resume Samples
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10+ years of experience
Managed numerous telecom engagements from start to finish; including gathering of records, bill analysis, contract negotiation, developing and presenting cost-saving recommendations, implementation of recommendations, change management and post implementation technical support.
- Developed managed services program and managed the technical team supporting Fortune 1000 client service issues.
- Maintained vendor database for each active client.
- Performed detailed analysis of current client configurations and optimized them to be more efficient for less cost.
- Directed invoice analysis and implementation of cost savings recommendations to clients.
- Managed entire project life cycle for on time completion of client engagements.
- Worked with carriers to correct billing discrepancies and negotiated refunds.
- Helped develop and build a family business from a start up to a 7 employee organization with over 250 clients.
- Managed 5 employees plus subcontractors on several large implementation projects.
0-5 years of experience
Responsibilities include training users on Nortel phones, Meridian Mail and Call Pilot.
- Performed all moves, adds and changes throughout Dade, Broward and Palm Beach counties.
- Created, modified and deleted Call Pilot voice mailboxes.
- Created customized training manuals for users.
0-5 years of experience
Maintained, backed up, and monitored trunking issues (CPE or carrier) on Avaya PBX systems (i.e. Avaya S8700, S8400B, S8500B, Definity ECS, CM, G3SI, CSI/Prologix, G1, SYSTEM 75/85).
- Repaired location main phone number troubles (all sites) such as inbound/outbound problems.
- Internal and offsite office personnel phone moves or MAC (moves, adds, and changes) work to include relocation of 100 office personnel from area to become retail space to new office area.
- Performed voice and data moves, adds, changes, and extension repairs (switch & Telco dial tone).
- Consulted on voice and data wiring jobs, fiber installs, and wiring for unique overhead loudspeaker paging (for more customized audio solutions).
- Maintained, backed up, and performed changes on voicemail system issues on IA-770, Audix Intuity, Audix Definity, Audix Intuity LX, and Octel Arias 250
- Performed basic configuration and installed data switches for corporate WAN (Cisco).
- Setup VoIP Trunks and Stations for personnel in remote office locations (or working from home).
- Assisted with relocation and removal of more older legacy PBX and VM servers for upgrades.
0-5 years of experience
Worked on large scale Cisco IP telephony relocation project of company headquarters.
- Processed telecom move, add and change requests for clients submitted through Remedy ticketing system.
- Assisted personnel with Cisco phone and Unity voicemail requests.
- Programmed Cisco phones and Unity voicemail requests.
- Placed orders for circuits from local carriers and coordinated installations.
- Interfaced with telephony vendors for circuit and equipment repairs and installations.
0-5 years of experience
- Extensive knowledge of IT/Telecom solutions including: Voice/Data networks, MPLS, Mobility Solutions/Applications, Unified Communications, Cloud Computing, SaaS, DRaaS, IaaS, Contact Center Applications, CPE, Hosted PBX, etc.
- Utilize “Consultative Sales” methodology and solution-based selling to recommend the best fit for the client’s needs
- Acquire new revenue through prospecting activities and customer-facing appointments
- Independent Business Owner – Self sufficient and self motivated
- Customize solutions & sell services from channel partners including AT&T, Verizon, Comcast, 123Net, Level 3, Charter, US Signal, XO, Comlink, WOW, Sprint, CenturyLink, First Communications, Star2Star, Broadview, Telnet Worldwide and dozens of other providers
6-10 years of experience
Consulted with numerous large clients in various roles within the Telecom and Network infrastructure industry specializing in TDM to Voice over IP migrations. Roles included Project manager, Telecom Engineer and Telecom Analyst. Also performed day to day operations on both legacy and IP telephony systems.
- Consulted as a member of the Voice Solutions Engineering team at Bank of America. Part of the project team migrating various large user population sites from legacy telephony to Cisco VOIP across locations in the US, Canada and Latin America. Worked with the VSE manager to engineer the best Cisco solution for each site utilizing PBX data dumps, reviewing carrier reports and conducting user interviews. Determined router size, phone types and other hardware necessary for the installation. Determined the amount of new carrier circuits required and if new DID numbers were needed or if existing could be reused. Ordered new circuits and DID’s through the local carrier and reviewed Telco billing.
- Served as the onsite telecom engineer for Willkie, Farr and Gallagher in New York City as the voice expert working as a member of their internal IT team. Part of the project team migrating the user population from an Avaya/Nortel CS1000 PBX to Cisco VOIP. Gathered all information from the legacy systems (PBX and Meridian Mail) to migrate into the new Cisco systems (CUCM and Unity) for easier transformation. Also managed the day to day operation of the legacy system saving the customer additional expense of a larger staff.
- At Thomson Reuters, assisted the Telecom project team with their Avaya/Nortel CS1000 PBX to Cisco Call Manager/Unity VOIP migration. Reviewed all Nortel programming to ensure migration to Cisco was seamless. Met with business managers to review requirements and gather data. In addition to migration work, also managed the Nortel system and Call Pilot voicemail service queues for pre-migration maintenance and MAC work. Programmed and installed new Cisco 79XX phones, CTI points and analog voice gateway ports. Programmed voice mailboxes in Unity and built user profiles. Programmed new phone templates and calling search spaces. Performed maintenance and MAC work on the Cisco platform as well as assisting on large telephony moves and migrations.
- At Avis/Budget had combined role as a Project Manager/Engineer. As a PM, responsibilities included securing and managing internal and external resources. Created work orders and managed documentation. Attended various weekly project meetings. As an engineer, performed site surveys and assisted in the pricing of projects. Implemented and certified wireless access point installations. Provided technical assistance to external technicians.
6-10 years of experience
- Articulate and demonstrate alternative solutions; understand and influence customer’s technical requirements; and position products relative to competition
- Promote growth and development and technical expertise for the engineering and sales team and Channel Partners
- Assist operations and engineering on opportunities with proof of concepts, and trainings
0-5 years of experience
- Represent other technology or telecommunications companies for the installation of network equipment, workstations, and business phone systems at client locations.
- Nortel PBX install and program.
- Cisco, Nortel networking equipment install and program.
Telecom Consultant Duties and Responsibilities
While a telecommunications consultant’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Offer Recommendations to Management Telecom consultants use software to perform data modeling and analysis to identify issues and make cost-cutting recommendations for an organization’s leaders. They use change management techniques and planning strategies to implement needed upgrades. Telecom consultants also help strengthen the security of international communication systems by identifying vulnerable components and making suggestions to change them.
Analyze Bills to Recommend Cost Savings Analyzing monthly telecom bills to uncover unnecessary expenses is a key responsibility for telecom consultants. They monitor monthly costs to ensure no hidden fees have been added. They also recommend any competitive options that improve connectivity and help businesses run at maximum efficiency. Their scrutiny helps organizations create more cost-effective networks with strong return on investment.
Plan Telecom Installations and Upgrades Studying technical specifications and planning installation diagrams and blueprints is another key responsibility for telecom consultants. They document entire networks and offer strategic design, development, and implementation. After completing a project, telecom consultants offer post-implementation services to ensure that all newly installed systems function optimally.
Design Telecommunications Systems Telecom consultants also design data, voice, and video telecom networks. In order to do this, they conduct thorough investigations of a business’s technology needs. Based on these perceived needs, they build a customized communications network.
Install Communication Systems Telecom consultants help implement upgraded telecom communication systems by programming voice and data network circuits and equipment. Once they establish a system, they verify and retest circuits and equipment. They also help maintain networks by troubleshooting and repairing any outages. They test back-up procedures and update required documentation.
Telecom Consultant Skills and Qualifications
Telecom consultants should have strong communication skills and a thorough understanding of computer-based telecom networks. Companies typically seek candidates with a bachelor’s or master’s degree, a minimum of three years of experience, and the following skills:
- Telecom systems design – designing, implementing, and upgrading telecom systems is a major responsibility for telecom consultants
- Financial analysis – telecom consultants are usually hired by companies to find cost-saving opportunities that provide a return on investment
- Computer programming – in order to implement, upgrade, and repair telecom systems, consultants use software and computer programming
- Troubleshooting – telecom consultants troubleshoot client systems, repair outages, and provide updated documentation
- Technical writing – documenting network systems and writing configuration diagrams is a common responsibility for telecom consultants
- Client support – maintaining strong customer rapport, answering questions accurately, and resolving concerns quickly are essential skills for success in this role
- Communication skills – telecom consultants are required to have strong communication skills, as they must explain complex information to nontechnical clients and customers
Telecom Consultant Education and Training
It is common for telecom consultants to have a bachelor’s degree in telecommunications, computer science, electrical engineering, information systems, math, engineering, or a related technical field. However, candidates who have a master’s degree in business are most attractive to employers. Masters-level education allows candidates to advance to management positions.
Telecom Consultant Salary and Outlook
PayScale lists the median annual salary of telecom consultants as $82,122. The lowest 10 percent of telecommunications consultants earn less than $40,000. However, the highest 10 percent of earners make more than $120,000. According to the Bureau of Labor Statistics (BLS), employment of management-level consultants is expected to grow 14 percent through 2026, which is faster than average for all occupations.
Helpful Resources
We searched the web to find the best industry resources to help you continue exploring a career as a telecom consultant. From top books to industry groups, this list is packed with opportunities to learn, connect, and engage:
United States Telecom Association – this national organization represents the national broadband industry and telecom service providers. Members can network and discover the latest industry news
Telecom Association – you might consider joining this national membership organization of 4,100 professionals who consult with businesses about telecom best practices
Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates – read this book and discover how to save a company money through bill auditing, expense reduction, and savvy contract negotiations
Telecom Expense Management for Large Organizations: A Practical Guide – check out this guide to better manage expenses for major telecom projects within large organizations. It includes insight from experts with over a decade of experience
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
