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6-10 years of experience
Worked with Corporate Training department in developing new training program for team
- Developed and maintained a comprehensive inventory policy to track assets for the department
- Negotiated regional contracts and performed comprehensive reviews and evaluations
- Senior liaison in charge of vendor management and implementation oversights for technologies totaling $17M
- Completed all operational forms and processes such as invoicing, purchasing and approvals
- Instituted cost savings, keeping projects under budget
- Managed one of the organization’s largest grossing revenue departments
- Successfully implemented, with 100% accuracy, major database cutovers
0-5 years of experience
Managed up to 8 technicians responsible for corporate technical support in a fast-paced environment including a 24×7 call center. Interviewed, trained, mentored, directed and reviewed all support staff.
- Supported 100-person call center using Avaya Site Administrator.
- Planned, managed and executed multiple 100+ personnel moves to separate buildings.
- Promoted from IT Project Manager to Internal Corporate Support Manager and Telecom Manager.
- Saved the company $90,000+ by exhaustive research in settling billing dispute with telecommunications provider.
6-10 years of experience
Supported telecommunications needs for 230+ retail locations and 5 corporate locations.
- Managed up to 5 supervisors, 20 team members, and 4 teams.
- Reviewed contracts and negotiations; managed, analyzed, and reported budgets.
- Managed 4 desktop support techs, and 3 enterprise messaging administrators.
- Provided voice talent for virtually all customer facing menus, IVR, and announcements.
- Transitioned 230+ stores from legacy to VoIP phone systems over 18 month period.
- Implemented nationwide on-net dial plan, reducing long distance costs by ~80%.
- Transitioned enterprise data network to alternate carrier to provide greater diversity and increased bandwidth availability while reducing costs.
- Updated majority of telecom department job descriptions to current duties for HR market comparisons and increased compensation adjustments.
0-5 years of experience
Responsible for day-to-day operations management of IT infrastructure including network, servers, power systems, facilities, and telecom.
- Directed a three member team that provided operational and technical support for 400 agents and administrative staff, including metric and performance reporting.
- Negotiated and supervised the execution of all facility vendor contracts.
- Developed business rules for IT/Telecom implementations that coincided with corporate business plans.
- Assessed new technology opportunities that improved call taking efficiency and communicated them to upper management.
- Managed software development life cycle (SDLC) for multiple call center applications from analyzing user requirements to implementation.
- Responsible for annual IT budget that exceeded $250,000 in purchased/leased equipment and services.
- Server room management that includes Cisco servers, internal wiring, LAN/WAN connections, remote access, and Avaya phone switch.
0-5 years of experience
Managed all Telco projects, planning, engineering, forecasting, and provisioning for 5 switches and 1800 sites within 4 states, including fiber, EVDO, Ethernet, trunking, microwave, E911, OC systems, DS3s, T1s, NPA NXX code administration, etc.
- Budgeted and managed a $40 million capital and expense budget annually.
- Managed and led a team of 8-12 employees and contractors.
- Negotiated & procured 100’s of Telco service contracts & dozens of Telco service agreements.
- Spearheaded great working relationships with 50+ vendors and suppliers.
- Launched new revenue generating markets as well as maintaining existing markets.
6-10 years of experience
Selected to launch a Cyber Security program worldwide for [company name].
- Recruited / hired new security team tasked with implementing appropriate tools and monitoring the network.
- Installed new toolsets supporting legal investigations and to improve intrusion prevention, logging, and forensic investigation.
- Developed cyber security awareness and training programs (web and video based) for 5,000 employees; expanded worldwide.
- Led project building new data center supporting corporate business and back-office functions (classified and unclassified infrastructures) with architecture firm / facilities / business / IT teams.
- Established call center process utilizing Cisco to support increased call volume (45%) during first year of Internal Service Desk’s operation.
0-5 years of experience
Functioned as the liaison between senior management of various departments and information systems
- Provided desktop, system, LAN, WAN and telecom support.
- Oversaw the implementation of HIPPA compliant systems.
- Migrated to a new telephone system without service disruption to key hospital departments and services
- Responsible for both short and long term planning, including creation of annual budget
- Supervised a staff of 20; Reduced budget spending by 15%
- Supported over 400 user running primarily Windows NT, 2000 and XP
6-10 years of experience
Supported telecommunications needs for 230+ retail locations and 5 corporate locations
- Managed 4 teams including 5 supervisors and 20 team members
- Reviewed contracts and negotiations; managed, analyzed, and reported budgets
- Managed 4 desktop support techs, and 3 enterprise message administrators
- Provided voice talent for virtually all customer facing menus, IVR, and announcements
- Transitioned 230+ stores from legacy to VoIP phone systems over 18-month period
- Implemented nationwide on-net dial plan, reducing long distance costs by ~80%
- Transitioned enterprise data network to alternate carrier to provide greater diversity and increased bandwidth availability while reducing costs
- Updated majority of telecom department job descriptions to current duties for HR market comparisons and increased compensation adjustments
0-5 years of experience
Managed team of engineers to bring stability to the Telecom/Network infrastructure. Guided teams towards the successful deployment of Enterprise Avaya Communications Manager platform in an international multi office centralized VOIP environment. Led standardization efforts and put in place best practices and procedures. Centralized expense management for all Telecom, Network, and Conferencing thus leading to reduced cost. Drove design of centralized high available telephony system, thus providing better service at reduced cost and simplified maintenance.
- Led team of telecom and network engineers to re-design LAN/WAN and roll out VoIP and video firm wide
- Managed upgrades of Cisco infrastructure in the data center and closet switches firm wide
- Renegotiated all Telecom/Network contracts and reduced spend over 60%
- Managed RFP and implementation of Wide Area Network
- Initiated Unified Communications strategy and solutions to leverage existing investment. Solution included Avaya Aura products, Microsoft Lync, and Cisco video conferencing
0-5 years of experience
- Developed, installed, and maintained network facilities for all Virginia locations.
- Managed project teams for new installs, relocations, retrofits, while creating and executing project management plan and integrated change control documents for retail locations.
- Lead project manager for Head Quarter moves in Richmond, Virginia Beach, & Roanoke, VA. Projects completed ahead of schedule which decreased install costs 17 percent.
- Consultant on the design, purchase, and vendor selection of telephone equipment in the Central Virginia region.
- Responsible for the relocation of telephone systems and voicemail systems in both retail and corporate environments locations which increased market share by 17 percent in Eastern Virginia.
- Manage Nortel PBX and Voicemail databases to facilitate effective end user support of certified database design and responsibility assignment matrix for Aspect Call Center task force.
0-5 years of experience
Managed all Voice and Data Networks for HQ and 4 Regional branch offices with staff of 5. Researched and evaluated new technologies and implemented when business needs were identified. Negotiated contracts with and coordinated activities of Network support and trained vendors.
- Directed bi-yearly Corporate training sessions of technical and non-technical employees in the use of email, telephone, voice mail, and Video Conferencing.
- Installed and trained user community for new PBX “Nortel / Norstar ICS Modular” into the Company’s largest office Branch.
- Deployed the Virtual Private Network “VPN” using MCI’s infrastructure.
- Upgraded to Cisco equipment for LAN’s and WAN corporate wide. Incorporated new efficiencies for faster, scaleable, redundant and secure Data and Voice network.
- Expanded / upgraded Voice network to VoIP for inter-clustering SIP trunks to allow call traffic between HQ and branch sites for a 30% reduction in PSTN switched toll calls.
- Provisioned Carrier circuits and managed the installation of a Cisco PIX 515 firewall.
- Created and implemented a procedure to maintain the back up and redundancy of the telecommunication systems in the IS Disaster Recovery Plan.
6-10 years of experience
Managed the design, integration, and maintenance of the corporate telecommunications infrastructure, including all PBX, T1, local line, voicemail, and computer telephony linkage.
- Worked with network staff to select, order, and install necessary data communications services.
- Established and maintained necessary vendor and provider relationships while continuously monitored service levels.
- Researched, presented to senior staff, recommended, and implemented new telecommunication technologies and improvements.
- Provided senior management with utilization, problem, and budget reports.
- Developed telecommunications standards, policies, and procedures for maintenance, software, hardware upgrades, backups, and disaster recover.
- Seek to continuously lower costs through careful analysis and audit of all telecommunications services, invoices, and vendor errors.
0-5 years of experience
Worked as the representative of insurance company, dealing with the people all over the world.
- Managed phone systems including installing and giving rights to new users, configuring hardware, and running phone reports.
- Trained all employees in the use of the info-structure.
- Created purchase orders and ran the accounting programs for the phone system. Helped with ISO 9000, took care of backups on the main server as well as the Noel system.
- Hobbyist of vintage historical museum artifacts.
0-5 years of experience
Worked as the representative of insurance company, dealing with the people all over the world.
- Managed phone systems including installing and giving rights to new users, configuring hardware, and running phone reports.
- Trained all employees in the use of the info-structure.
- Created purchase orders and ran the accounting programs for the phone system. Helped with ISO 9000, took care of backups on the main server as well as the Noel system.
- Hobbyist of vintage historical museum artifacts.
0-5 years of experience
Managed, staffed and trained the customer service teams. Designed and implemented all new hire training programs/tools. Responsible for the call center workflow as well as continuous improvement initiatives for customer service levels and reducing operating costs.
- Coached both employees and franchisee community to improve best practices in order to increase productivity and motivation. Project lead for FIT (Franchise Initial Training) program.
- Managed internal sales of multiple wireless technologies across 32 brands and 4 providers.
- Managed the corporate switchboard department which was responsible for connecting over 30,000 calls per month.
- Maintained complete ownership of [company name]’s wireless program (over 90,000 devices) and acted as the system administrator for the [company name] call accounting system (eCAS).
- Generated and maintained company wide financial billing reports that were required for division allocation.
- Investigated and solved any long-standing or complex issues passed on by the customer service assistants.
- Visited customers to provide one-on-one service and worked directly with them to develop complaint/feedback procedures for their use.
6-10 years of experience
Managed setup, configuration and support of company computers, laptop and applications, troubleshooting software, hardware and network issues. Supported remote field users, maintaining VPN connectivity via software and hardware clients. Evaluated and purchased computer, network, and telecommunications equipment. Administrator of telecommunications system and services.
- Implemented field sales force automation to over 100 users deploying PC Tablets, designing and creating documentation and conducting end user training, and supporting users.
- Deployed and supported Route Sales automation solution leveraging hand held units decreasing order lead time by 2 days and increasing inventory accuracy on all route vehicles.
- Decreased support calls 15% by implementing cellular wireless data cards to field users. Evaluated and tested vendors and equipment as part of project.
0-5 years of experience
Supervised WAN/LAN operations including network engineers and technicians. Established new Cisco network as the corporate standard and migrated information. Directed activities of 11 staff and 25 consultants.
- Drove enterprise resource planning (ERP), resulting in outdated equipment elimination and upgraded data storage facilities; accomplished system changeover with only eight hours total downtime.
- Project-managed $1 million global corporate datacenter relocation and consolidation project; migrated from HP EVA storage to EMC Clariion, moved 400 servers JDE 8 ERP and core Cisco network, project was completed on-scope, on-time and under budget.
- Project managed consolidation of domains, Exchange, desktops and network for 2,000 users from business acquisition.
- Implemented WAN optimization that increased performance and reduced annual operating costs by $300,000; ensured high availability of ERP system through backup datacenter.
0-5 years of experience
Responsible for management of voice and data networks, contracting with telecom suppliers and transitioning systems to VOIP networks for this highly diversified and decentralized company, including integration of several disparate telephone and data networks.
- Consulted with business, information technology, and security team leaders to determine telecommunication requirements.
- Renegotiated bandwidth and maintenance contracts, achieving 25% reduction in annual costs.
- Documented and negotiated service level agreements for all circuits, PBXs, server and other network and telecommunication equipment to meet company’s business needs.
- Led deployment of VPN, RIM Blackberry, EVDO, VoIP, and Wifi services.
- Drove RFP process to provide increased bandwidth, resulting in diversity, redundancy and better pricing points with AT&T, Verizon, XO, WBS, Level3, Abovenet, TimeWarner, NTT, & Qwest
- Provided telecom support for design and construction of new corporate data center in Washington State, meeting all project schedules and goals.
- Started RFP process for VOIP with Cisco, Avaya, Nortel, Mitel, and PingTel
0-5 years of experience
Managed a group of 12 Technicians systems and network administrators providing computer, network and Information Systems installations support to over 2,500 Users.
- Planned, coordinated and implemented upgrade installation of all Cisco Switches (30 catalysts)
- Provided technical assistance for software, hardware, and network
- Installed, designed and maintained local area network for company offices in Singapore, Thailand, Hong Kong and Israel.
- Successfully improved response time to technical problems and reduced down time to minimum.
- Assembled computer systems and addressed software and hardware failures
- Instructed customers regarding the operation of their new computers
- Consulted with customers as to which system best met their requirements
6-10 years of experience
- Oversaw voice telecom function at 25 company locations throughout North America utilizing Avaya Definity platforms. Responsible for system and network design, day-to-day support, project management, expense control and a $3M annual budget.
- Implemented remote management of system administration of company PBX’s reducing related cost by 70%.
- Introduced Avaya Call Center technology at 9 company locations in support of 500 agents. Specified, designed, and implemented skills-based routing based upon detailed discussions with user groups.
- Provided telecom system and call center support on a 24×7 basis.
0-5 years of experience
Responsible for regional telecoms/AV infrastructure (15 locations within the US) supporting trading and non-trading environments.
- Responsible and managed 12 video conference rooms in NY including multiple locations within the US
- Managed Telecoms infrastructure including PBX’s, VOIP, Voice recording, CTI, IVR, ACD
- Resolved and improved various telecom problems including gaps in PBX/Turret systems, missing calls, AV systems e.t.c
- Undertook review of all telecom lines through the bank and securities division and reduced the monthly spend by over 20%
- Managed all Vendor relationships including SLA’s and on-site technicians
0-5 years of experience
Responsible for regional telecoms/AV infrastructure (15 locations within the US) supporting trading and non-trading environments.
- Responsible and managed 12 video conference rooms in NY including multiple locations within the US
- Managed Telecoms infrastructure including PBX’s, VOIP, Voice recording, CTI, IVR, ACD
- Resolved and improved various telecom problems including gaps in PBX/Turret systems, missing calls, AV systems e.t.c
- Undertook review of all telecom lines through the bank and securities division and reduced the monthly spend by over 20%
- Managed all Vendor relationships including SLA’s and on-site technicians
0-5 years of experience
Responsible for systems efficiency of all telecom applications.
- Implemented Global Voice Network design for regional offices.
- Initiated disaster recovery plan per client request.
- Authorized vendor contracts for various telecom disciplines.
- Managed and programmed Nortel PBX expansion and network implementation.
- Ordered and contracted with various carriers for service.
- Supervised technician task assignments and special projects.
- Processed order requisition and achieved 30% billing cost recovery.
6-10 years of experience
Consistently met Verizon’s objective metrics regarding budget, CST, attendance, customer service and quality.
- Managed three call centers simultaneously covering two states with 6 Customer Service Supervisors and 100+ operators delivering exceptional customer service, monitoring budgets, meeting and exceeding all financial and customer service requirements and contributing to increased margins for Verizon.
- Motivated teams to achieve their highest potential through productivity, attendance, safety and job adherence; coordinated and delegated departmental meetings through teleconferencing reducing rising travel costs for upper management.
- Negotiated with Union collection bargaining official’s non-traditional methods to achieve successful equitable results.
- Created and implemented employee recognition program maintaining a continuous focus on exceeding all Service and Financial expectations.
- Managed or participated on special projects of intentional performance aimed at continuous improvement of market share.
6-10 years of experience
Recommended priorities, coordinated tasks, documented reviews to stakeholders, allocated resources, and determined modes of client support necessary for optimal utilization of assets in a timely manner for 40 staff members. Assisted with the development of management plans, standard operating procedures, scopes of work, statements of requirements, independent cost estimates, service level agreements and performance evaluations. Managed all department telecommunication / IT assets within the section and coordinated with companies for training support.
- Synchronized with engineers to establish and implement logistical requirements for three IT infrastructure services, 20 projects and three teams.
- Directed and developed two staff members resulted in their certification to instruct future organization events.
- Selected by senior management to lead staff in specialized Information Security training that led to the validation and certification of nine employees with 100% accountability of $100 thousand dollars worth of equipment
- Directed equipment maintenance and web-based training program for $3 million pieces of equipment ensuring daily operational status at 100%
- Directed and developed two staff members resulted in their certification to instruct future organization events.
- Selected by senior management to lead staff in specialized training that led to the validation and certification of nine employees with 100% accountability of $100 thousand dollars worth of equipment
- Directed equipment maintenance program for $3 million dollars worth of equipment ensuring daily operational status at 100%
0-5 years of experience
Provided direction and consultation on residential, commercial and infrastructure expansion builds.
- Participated in consultation on various marketing and strategic planning on FTTH projects.
- Assisted in the build process of municipal builds in project management and sales/marketing.
- Participated in the start-up of an FTTH project in Southwest Minnesota with a potential customer base in excess of 3500.
- Achieved a take rate of 63% on the initial sales phase.
- Hired and managed a very successful sales team with consistent sales sell-in ratio of +50%.
- Managed the creation of the sales and business office processes.
- Assisted with Site Acquisition and Engineering/Construction project management.
10+ years of experience
Manage installation and day-to-day operations of all voice communications.
- Successfully upgraded the Avaya G3r PBX to the Avaya Communication Manager system with a survivable processor at another Dovenmuehle location.
- Planned and upgraded existing Televoice IVR system from analog to digital interface and software upgrades. Client base has grown 150% since latest upgrade.
- Participated in upgrade and installation of Avaya CMS replacing hardware and software in a coordinated effort with Avaya Professional services.
- Coordinated the successful installation of over 20 new voice T1s with various long distance carriers to accommodate business growth.
- Provide all levels of HelpDesk support for over 1000 users at 2 locations; from moves and changes to voicemail box installation using a variety of digital phones and VoIP technology.
0-5 years of experience
Developed and Managed Corporate Telecommunication Department
- Managed and Schedule Projects for Corporate Office
- Built credibility, established rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- Managed designed and planed installation of voice and data systems in new branches and Corporate office
- Developed and implemented an RFP review procedure for contractors for improving RFP responses by over 50 percent
0-5 years of experience
Site manager at the US Department of Transportation responsible for leading a team of individuals and managing the telecom network of 12 PBX systems and 33,000 ports.
- Ensured the network of systems performed per government requirements.
- Provided leadership and oversight to the project team.
- Developed and implemented a regular preventative maintenance program.
- Attended weekly government meetings reporting on the state of the telecom network.
0-5 years of experience
Supervised 10 administrative assistants serving 4 Directors with total department employees in excess of 150 Telecom Technicians.
- Accurately prepared HRIS Reports for Management and Sr. Management with clear description on employee(s) status, growth and opportunities.
- Coordinated successful training and coaching efforts resulting in a 100% employee retention rate for a six month period.
- Accurately prepared internal reports & forecasting models to track benefit time usage for technical staff
- Responsible for collating and distributing Accounts Payable, Accounts Receivable & Financial Statements
0-5 years of experience
Reported directly to the Vice President of Information Technology Operations
- Led a global team of seven IT Project Managers and Network Analysts
- Migrated over 200 sites to a new global network service provider
- Supported NA Data Center Move to a vendor’s site; centralized over 70% critical applications to one site – Won company-wide award in Commitment
10+ years of experience
Responsible for managing a staff of six (6) analyst to support internal stakeholders voice upgrades and relocations
- Project managed the voice project upgrades, and was responsible for the full scope of work and assigned tasks
- Manage surveys of voice equipment and inventory to coordinate large corporate business unit relocations
- Interface directly with internal stakeholders for each assigned project to identify network requirements, and staff locations
- Tested and accepted low and high-speed circuits voice circuits from telecom carriers
- Selection and assistance with vendor’s selection
- Directed Local 3 Electricians and outside vendors on installations of cabling punch down racks and cross connect patch panels
0-5 years of experience
Providing local, reliable, cost-effective solutions that address needs at every point along the technology support lifecycle – from assessment, configuration, installation, and maintenance, to asset removal and disposition.
- Trained new staff in Phoenix, AZ when [company name] merged with Decision Data.
- Oversaw supplier selection, bid development, solicitation, analysis, and negotiation.
- Managed 1200 corporate accounts from implementation to termination, until IT assumed the role in 2003.
0-5 years of experience
Developed, coached, taught supervisors and sales staff to achieve optimum performance of company sales standards.
- Raised overall gross profit margin of the entire Telecom department.
- Ranked #1 in our district for wireless phone sales thru 3 quarters.
- Directed inventory management of total department every quarter.
- Handling large amounts of cash at opening of the store and closing.
- Assigned and scheduled sales team and delivery team on a weekly basis.
0-5 years of experience
- Managed North American telecom accounts, negotiated contracts with vendors reducing telecom costs by 50%
- Developed collaboration portal using MS Sharepoint to facilitate global SAP integration initiative
- Created and implemented manufacturing database at the colorant plant in Charleston, SC
0-5 years of experience
- Reduced spending on long distance and networking charges through developing and negotiating contracts with vendors.
- Working with facilities department, designed and developed wiring and networking
- Designed phone report structure utilizing Lucent Call Accounting for Windows and BCMS-VU, which enabled sales managers to increase productivity of sales personnel.
- Reduced capital equipment cost of Lucent hardware by ~20%, through line item review of all Lucent proposals.
- Researched and installed new software
0-5 years of experience
Built the voice network platform for the contact center branch routing outsourced call center applications to companies throughout the country.
- Served as relationship manager and primary client contact for call center RFP’s/RFI’s.
- Designed and built the infrastructure of the Contact Center.
- Installed and managed product solutions for IVR, CTI and CRM applications. Included working with IBM Callpath; Siebel CRM, VOIP and WEB applications for contact centers; Avaya PBX’s; NICE recording and call Accounting systems.
- Analyzed ACD and SKBR reports, tuning the system as needed.
- Built workflows and IVR applications.
0-5 years of experience
- Provided engineering support for PBX & Turret for the entire company and Trading Floor.
- Collaborating with management and vendors, developed and installed new telephone systems for new company headquarters.
- Successfully moved existing voice circuits to new trading floor without disruptions.
- Conducted functional training for end users on all supported systems.
0-5 years of experience
Administered and Supported Wide Area Network using Dell Servers, Cisco Routers, and T1 lines to connect to 25 Offices.
- Microsoft Exchange Administrator.
- Implemented Cisco VoIP Phone Systems in 8 locations.
- Maintained and supported 3 SQL servers and applications.
- Help Desk Manager – 420 Users, 25 Offices, 120 Unmanned Cardlock locations on call 24/7. Diagnose, repair, and maintain 255 computers, printers and peripherals
- Negotiate Contracts and Leases for Phone and Cell Phone Service, T1 Lines, Desktop/Laptop Computers, and Office Machines.
- Insure company is in compliance with all software license laws and Sarbanes-Oxley regulations.
0-5 years of experience
Responsible for the design of voice and data systems and environments, including hardware, software, access methods, and protocols used
- Provided input to implement and test plans and oversaw complex implementation projects.
- Designed technical voice solutions based on business requirements and provided knowledge transfer to internal engineering and operational peers
- Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for the company contact center and admin users.
0-5 years of experience
Hired to sell fitness products from a catalog via phone or mail order.
- Top Sales Person two consecutive years.
- Transitioned to Sales Manager, then became responsible for all technical aspects of re-architecting the Call Center.
- Deployed cutting edge AT&T Definity PBX with cutting edge call center technologies.
- Technology upgrade resulted in the ability to handle more than 5X previous volume of calls and helped increase overall catalogue sales by > 50%/year.
- Deployed first PC LAN, to replace existing mainframe infrastructure.
- Responsible for all Telecom Bill reconciliation and payment.
0-5 years of experience
Managed a team of 5 people
- Managed Checkpoint Firewall, IPS, Fatpipe, Sonic Wall
- Implemented new software and hardware at the main campus and remote sites
- Created training documentation for staff/faculty explaining new technologies
- Managed entire network using Campus Manager, Airwave, Orion and other software utilities
- Analyzed and identified new technologies and applications to upgrade current systems
- Upgraded Wired network from 10/100 to gig while simultaneously upgrading the wireless from 802.11G to 802.11N
- Redundancy to the network.
0-5 years of experience
Responsible for Avaya Telecom systems, vendor telecom contracts, upkeep/upgrade of company telecom infrastructure and system online availability.
- Analyzed call center operation
- Approved production numbers.
- Coordinated project team for disaster recovery manual for our local and remote sites.
- Cited changes based on proved trends and tunes.
- Led all systems upgrades & online systems integration
0-5 years of experience
Administered Novell 3.12, Apple Talk and Windows NT networks, Lotus Notes client/server, include user ID’s, passwords, rights and privileges, system backups and restoration.
- Rolled out Win NT domain replacing Novell.
- Wrote and maintained database, replacing Paradox database to SQL.
- Developed and deployed web site
0-5 years of experience
Manage & provide 1st level technical support for Telecom /LAN hardware and Video conferencing equipment. Cable Vendor Manager & Project Manager.
- Video conferencing administrator, project manager on managing the integration to installation of two 52″ Plasma monitors, Polycom and Picture Tel video equipment.
- Evaluated the option of IP conferencing over direct ISDN, PRI circuits. Proposed the option of IP phones corporate wide and IP Video conferencing.
- Managed 2 telecom internal technicians and vendors on all administrative issues on a G3R Avaya (Lucent) PBX switch on minor call routing, adds, moves, changes, voice mail administration, and hard/software upgrade. Identify and document all voice and data circuits.
- Assist LAN manager in upgrading Data center and data closets Network switches and Routers at corporate and remote offices.
- Managed cable vendor on identifying current and the installation of new voice and data drops.
- Relocate users phones and PC systems corporate wide. Third level desktop support for end users from hard/software installations to upgrades on Win 95, 98, ME, NT, 2000.
6-10 years of experience
Responsible for all aspects of telecommunications staff, services and systems for the 160+ National offices covering 29 states.
- Ensure standard service level agreements for all telecommunications are adhered to as specified.
- Negotiate terms and conditions for long-term (3 – 5 year) service contracts.
- Review, approve and track all invoices against services ordered to ensure payment is applied appropriately and in a timely manner.
- Manage all contracts associated with telephone services and equipment.
- Supervised several major office moves involving 10 – 1,500 staff members.
- Served as Video Conference Program Manager. Identified customer requirements to ensure the appropriate level of equipment was obtained.
- Maintain equipment and circuit inventory databases.
0-5 years of experience
Managed Inter-tel phone systems. Included line punches, and phone configuration/administration.
- Responsible for maintaining, upgrading, and repairing computers.
- Deployed new user pc’s using Ghost software.
- Coordinated shipment, and receiving of products such as laptops, desktops, projectors.
- Created a “scan to file” system using large all in one copy machines which was accessible to all employees.
- Responsible for supporting over 120 end users in the web division.
0-5 years of experience
Managed Inter-tel phone systems. Included line punches, and phone configuration/administration.
- Responsible for maintaining, upgrading, and repairing computers.
- Deployed new user pc’s using Ghost software.
- Coordinated shipment, and receiving of products such as laptops, desktops, projectors.
- Created a “scan to file” system using large all in one copy machines which was accessible to all employees.
- Responsible for supporting over 120 end users in the web division.
0-5 years of experience
- Managed a team of 4 technicians.
- Maintained 4 corporate office Nortel PBX systems, 12 Distribution Center Mitel PBX systems, 4 area office Nortel key systems, 800 store Comdial key systems and 50 store Vertical PBX systems.
- Maintained all voice circuits for Stores, Corporate Headquarters, Distribution Centers, Remote office locations.
- Project Management.
- Managed budget of $2 million dollars.
0-5 years of experience
Manager to 24 locations throughout New York City and Long Island regarding Telecom with an on call service of 24 hours a day 7 days a week.
- Special emphasis on optimizing revenue; cost and savings.
- Manage scheduling of moves, adds, changes regarding PBX maintenance.
- Service to NEC, Nortel, Avaya and Toshiba systems.
- Involvement in the corporate use of cell phone, laptop, tablet and hot spot.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
