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Telecom Project Manager Resume Samples
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0-5 years of experience
Follow through end to end project life cycle from initiation, planning, design, development, testing, and deployment of [company name] telecom network. Managed commercial and residential telecom sales and installations of IP based high-speed internet and on-demand video.
- Responsible for project scope, schedule, and cost control.
- Ensured successful and timely installations.
- Developed personnel policies and procedures.
- Improved cost control by eliminating needless expenses.
- Recruited and trained installation team
0-5 years of experience
Managed large-scale telecommunications projects within PSE’s network including private fiber, microwave, radio and leased lines for over 400 PSE substations.
- Oversaw the ordering, PO approval process and installation of the network equipment supporting both IT and Telecom.
- Created monthly financial forecasts and monthly status reports to ensure projects were timely and within projected scope for IT business office, PSE Operations, project management and CIO.
- Partnered with network security to implemented standard network security policies and procedures
- Assisted in policy and procedure establishment in telecom engineering dept.
0-5 years of experience
Established project design from conception to implementation and monitored its progress.
- Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost for projects..
- Coordinated project and ensured compliance with estimated costs and timelines.
- Designed Engineering database to incorporate into the Liberty Database for tracking and reporting purposes from an Engineering effort
- Directed internal testing process for [company name]/COPA EIS (Enterprise Internet and Security) Data Centers in Pittsburg and Philadelphia
- Designed and implemented Siemens/COPA Transformation Incident Management Support Desk
- Managed Low Level Design meetings with Engineering, Architect, and all stakeholders to ensure QoS as well as the architectural network variables were implemented ensuring clean transitions.
- Lead Technical PM in designing technical facilities (e.g., Security Command and Control centers, Communication centers, Operations centers, and Computer data centers) and other telecom related projects (MDF/IDF design/build, T1s, T3s, PBXs, WANs, LANs, MPLS, DSL)
- Disciplined in a Remote/Tele-worker environment while utilizing project management skills using the PMI PMBOK Methodology
0-5 years of experience
Project Manager responsible for Telecom support services for multiple project initiatives. Initiatives included support for Network and Voice initiatives.
- Directed the work of Junior Project Managers to assure proper project management processes were being followed.
- Senior Project Manager and technical lead for planning, directing, and monitoring all system installs, upgrades and decommissioning of all voice and data systems and services.
- Managed the technical assessment and installation, according to company wide software and hardware standards, of Novell NetWare 3.11 network environment that consist of 1600 nodes and 49 Servers.
- Successfully planned and managed 38 office relocations and 29 office openings.
- Generated over $600,000 in annual cost savings by successfully negotiating a new service provider contract for long distance service for all branches. Planned and lead the project to convert all branch office to new service provider, without any service interruption to staff or clients.
0-5 years of experience
Resolved customer complaints about disruption in customer working environments caused by long Optical Network installation periods and on-site assembly process.
- Created a solution to pre-assemble and test before ship. Solution resulted in 40% cost savings and 50% reduction in installation time.
- Led cross-functional process team to implement new (Test & Integration) strategy which became permanent process.
- Teamed with industrial contractors to refurbish old building into manufacturing facility.
0-5 years of experience
Project Managed for a wide variety of businesses; from Fortune 50 corporations, to small, non-profit organizations
- Built Microsoft Access databases for organizations to provide a complete inventory of all their telecom equipment and expenses
- Created Microsoft Visio Network Diagrams for clients
- Analyzed organizations’ telecom invoices to locate potential cost-savings (avg ROI 185%)
- Assisted in writing and responding to RFP/RFQ’s
- Retained current clients through strategic project design, development and presentation
- Created EBFs (Electronic Billing Files) from carriers’ raw billing data to one simplified, frontend, customer-facing database
- Provided comprehensive technical support for clients as needed
6-10 years of experience
Selected to “Excellent Achievers Club” Fiscal year 2004
- Managed, tracked milestones and provided performance status by updating tools and resources using Microsoft applications to all fields on every ordered service to meet commitment dates and milestones.
- Coordinated, provisioned and implemented service delivery for dedicated products and services (frame relay, T1, DS3, OC-3-0C12, ATM, BRI, PRI and POTS
- Responsible for network planning and node configurations, equipment orders (Cisco) and configurations, inside wiring, and scheduling field technicians for successful test and turn-up
- Created and maintained relationships with senior management, customers, internal groups, and vendors.
- Performed as Manager on Duty in the absence of Senior Management
- Created timely reports to measure circuit provisioning performance for new sites/construction
- Maintained and developed vendor relationship with ATT, Verizon, XO Communications, Level 3 and local LECs
0-5 years of experience
Comprehensively determined the existing standards for equipment, circuits, and procedures to fulfill telecom projects.
- Prepared detail project information, including equipment configuration and interconnects to existing equipment, for Central Office Engineers, Loop Electronic Coordinators, Manufacturing and Installation Vendors.
- Ensured client documentation & records were updated and collaborated with stakeholders regarding deadlines, responsibilities, monitoring, summaries and status
- Coordinated projects with other internal departments and external organizations involved.
0-5 years of experience
Management and support of voice services, contracts, expense management and voice telecom projects. Managed team of telecom analysts supporting telecom services billing and budgets in which we analyzed and audited billing, contracts and usage activities to identify cost reduction opportunities for recommendations and proposals.
- Researched and assessed teleconference contracts for solutions and/or opportunities for reducing our audio conferencing costs, resulting in renegotiation and reductions of over 22% for my company and over 57% for one of our affiliates.
- Received award for successful planning, build out and implementation performance for Wells Fargo Conversion Team for the seamless transparent expansion of voice services and infrastructure integrating Wells Fargo call center traffic into the existing Atlanta and Sale Lake City call centers structure to provide world class customer service to end users and Wells Fargo branch personnel.
- Managed successful transparent upgrade of existing OC3 ACCURing to an OC12.
0-5 years of experience
Migrated private line circuits over to Paetec VOIP network and Orange network achieving network diversity and significant cost savings.
- Worked closely with [company name] staff and Paetec to resolve the issues of private lines over a VOIP network
- Performed a private line network audit that resulted in significant cost savings.
- Tested all delivered lines with the distant end and worked with the distant end and the Carrier to resolve any issues.
10+ years of experience
Provisioned low & high end circuits from DSOs to OC12s
- Installed IDA & IDE circuits (installed dedicated & Ethernet)
- Orders POTS lines for required analog devices – i.e. faxes, alarms and paging systems; and DIDs for new & existing circuits
- Coordinated hot-cuts for pre-builds, activations and disconnects; initiated ASRs for ILECS/CLECs as required for new & simple MACDs
- Updated internal tracking systems for status & completion purposes; attended customer calls as necessary to ensure proper ordering of services; provisioned voice services including PRIs, Toll Frees and VoIP.
- Audited & managed telecom invoices and resolved billing issue with telecom vendors
- Coordinated & maintained maintenance agreements and service contracts with integral telephone systems
- Reviewed telecom vendor contracts as necessary to ensure compliance and adherence to contract obligations
- Up-sale [company name] product & services as single point of contact post sales contract completion
0-5 years of experience
Liaison between business owners and telecom team on all change requests for the business
- Held weekly meeting to go over requirements of new change requests that come into telecom
- Main point of contact for all change requests of routing in the IVR’s or setting up new initiatives for the call centers
- Prioritized all requests to determine which projects should be processed in what order by telecom
- Held quarterly prioritization meetings with all business owners to go over placement on the priority list and re-prioritize as necessary
- Sent out weekly status reports to let all involved parties know projects reviewed, in process, closed and to be reviewed
- Assisted telecom team with project workload, due to being short staffed
0-5 years of experience
Managed 8 regional project managers assuring project time lines were set and met.
- Worked with project leads to ensure key project decisions were made in a timely fashion.
- Monitored project status and key deliverables against milestones and budget.
- Coordinate development of risk mitigation / contingency plan
- Controlled changes to projects through Company’s change request processes and documentation
- Ensured quality of project deliverables meets acceptable standards
- Managed and reported on the project resource plan.
- Created, managed and reported on budget utilization for the project implementation.
- Supervised project leads to setup project schedules and managed completion of tasks through regular status reporting from projects leads.
- Provide advice and guidance to business partners as required regarding best practices in project management.
0-5 years of experience
Met with National Account Reps to negotiate pricing and service level agreements.
- Managed National Wireless Carrier accounts including Sprint, Verizon Wireless, T-Mobile, and Cingular to provide voice and data services from order placement to end user usage.
- Managed process of issuing and tracking company telecom equipment for end users.
- Organized and issued user trial (pre-production) cell phones and report issues to engineers.
0-5 years of experience
- Project managed large scale telecommunications projects within PSE’s network to include private fiber, microwave, radio and leased lines to ensure connectivity during day to day operations and monitoring of analog SCADA/IP SCADA for over 400 PSE substations.
- Tracked budgeting information and schedules using SAP, Serena Mariner and Primavera PPM tools to provide weekly reports to management on project health status.
- Created monthly financial forecasts and Monthly status reports to ensure projects we on time and within budget and relayed this information to our IT Business Office, PSE Operations Project Management and our CIO.
- Helped establish policies and procedures within the telecom engineering dept to streamline workflow from project conception to completion as well as provide accurate resource allocation data for the entire telecom dept. on all projects.
- Held weekly meetings with engineers and technicians to ensure all work tasks were understood and scheduled. Issues were addressed quickly and resolved early or brought to management’s attention for review.
- Thorough understanding of energy utility terminology and regulations as well as NERC CIP policy.
0-5 years of experience
Responsible for accepting all orders and verifying accuracy and completeness, providing customer support as needed.
- Enter completed order into OSS systems and order additional services as required by the customer.
- Project manages and “owns” the orders throughout implementation lifecycle and provides ongoing status to the customer.
- Provide resolution to issues regarding the order throughout the process.
- Work closely with necessary departments to ensure a seamless transfer of service.
- Ensure customer expectations are set accordingly throughout the order lifecycle
- Coordinate services with customer and vendor as well as internal Cbeyond departments.
- Inform manager in an expeditious manner on any unresolved issues impacting the customer’s service and work to resolve issues with minimal customer impact.
0-5 years of experience
- Manage people for telecommunications projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state
- Monitors the program/project from initiation through delivery, interfacing with customers or department personnel
- Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints
- Assigns and monitors work of technical personnel, providing support and interpretation of instructions/objectives
- Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project
0-5 years of experience
Perform routine maintenance and daily checks throughout a Nortel Option 81C
- Maintain daily trouble tickets through remedy application.
- Processed all telecommunication relocations, additions and modification requests, which included large-scale moves.
- Telephone and voice mail for approximately 4,000 employees on Nortel PBX and Octel Serenade solution set-up.
- Test and implemented all new telephone support using OTM navigation software work with vendors regarding telecom related issues.
- Managed telecommunications and network equipment inventory.
- Provide onsite support for all regional offices within the Metropolitan area.
- Responsible for the setup of call centers using Nortel Symposium Call Center.
0-5 years of experience
Develop migration plan for all telecom services
- Manage migration of voice and data related projects
- Develop online billing tools, reporting structure and charge back system for all telecom carriers
- Manage team of 15 across domestic US.
- Develop structure and implement training for full time employees.
0-5 years of experience
Integrated numerous companies [company name] purchased into our Telecom contracts and procurement processes
- Conducted education sessions to new employees
- Audit and business control lead
- Minority Women Business Enterprise liaison: identify suppliers, monitor spend/performance, ensure compliance and attend MWBE conferences
0-5 years of experience
Act in dual role of Telecom Expense Manager and Office Manager for Telecom Expense Management company.
- Handle sensitive and confidential information on a daily basis including HR and personnel records.
- Place telecom service orders for every new store opening and or closing for a major national retail chain and manage the process through implementation.
- Perform all other general office duties as needed, including but not limited to, HR functions, office supply ordering, postage machine maintenance, overnight and ground package shipping, and pick up and drop off of customer materials.
0-5 years of experience
- Supported the Entertainment and Development Groups with Vendor management, Forecasting, Budgeting, and onboarding Processes for domestic and International Vendors
- Venders used Avaya/ATT Products/PBX and ATT network in support of the Microsoft Xbox, MSN and Zune product Lines.
- Responsible for developing testing, continuity and reporting processes within the organization.
- Worked with Domestic and International Outsourcers for network launch and product support.
0-5 years of experience
[company name] contractor working an assignment for AT&T. The matrix setup is as follows: Main customer, The County of San Diego (CoSD). Northrop Grumman Corporation has a contract from the CoSD for all of their technical requirements. Northrop Grumman subcontracts all components to AT&T, Bearing Point, CACI, CSC and EDS for their applications and network implantation, design, and support. Working together as one team to satisfy the requirements of the contract. Lead teams as large as 46.
- Migration/Implementation team member. Responsible for migrating an existing servers and data center while reinforcing the telecom backbone of the network.
- Data center relocation within the city of San Diego, different states, and additional DR data centers in separate states.
- Transformation team member. Replaced the entire ATM network to a WAN fiber network. VOIP conversion readiness.
- Several different policies and procedures required to meet all the needs of each organization. County and Government guidelines to be followed.
- Major coordination between the organizations as far as moving servers to one location and application migration. Extremely volatile and critical operations.
- Customer facing position. Weekly meetings and consultations with the County’s CTO office. Daily conference calls, touch point meetings, solution and peer reviews, and late night cut-overs.
- Responsible for RCA’s, detailed implementation plans, project schedules, test plans/scripts, communication plans, logistical coordination between several organizations, and reporting status to a cross-functional and multi-faceted framework team within a highly political and volatile environment.
- Projects I have worked on or lead have included: Server moves – RAS, VPN, WAP’s, Radius, Internet routers, EMS applications, Mainframe Migration, Arjis, External DNS, DHCP, ASP’s, WebSense, Proxy/Internet, GigaMAN, OptEman, CAMS project – Central Alarms Monitoring Systems with SIMS Ware – HVAC/Badge System/Alarms IP project. Data center relocation, Data Center redundancy and disaster recovery locations. Application migrations i.e.) run scripts, testing in development environments and mock implementations, etc.
10+ years of experience
- Technical Construction Project Manager for Data Center, Telecom Equipment Rooms with Structured Cable Design and Installation, Network Cable /Building Automation Systems, Data Centre’s,Tele/Data & PBX Installation and Repair, IT Project Management, Provide project management for data infrastructure projects by coordinating and facilitating the installation of cabling infrastructure at new and renovated buildings and campuses. Coordinate customer entities and sub-contractors. Perform site survey and participate in pre-construction meetings. Maintain and promote clear communication for smooth transition from the construction phase to an operational facility. Update progress reports related to cable and electronics deployment and consequently project status. Travel to various customer sites to attend construction and facilities meetings, site surveys, and perform quality assurance surveys. Gather accurate site and network information in preparation of network design. Obtain and review bill of materials. Also resolve cabling infrastructure help desk generated tickets. Knowledge of BICSI theories, principles, and practices. Prepared project equipment and labor estimates.
- Conducted Business Development for the company by identifying contracting opportunities, preparing sales presentations, offered pre-sales and post sales customer support based on customer requirements, confirmed delivery of telecommunication products including interconnect telephony systems, Structured Cable Products, CCTV, Paging for City, State, Education, Oil Industry, and Hospital clients.
- Performed Technical Business Analysis for clients where I would interpreted technical objectives and translated them into workable technology solutions and requirements. I acted as a liaison between the business unit and the technology organization and was responsible for performing analysis, defining technology needs and assisting in the planning and implementation of IT systems, applications, and programs that were assigned to enhance business productivity and unit performance.
- Managed the installation of telecom systems and equipment that include PBX’s, Key Systems, Cable support systems, Rack and Cabinet Equipment, CCTV systems, Access Control Systems, Paging Systems, Copper and Fiber Structured Cables systems. OSP cable systems including Manholes and Handholds. Conducted technical training.
0-5 years of experience
- Manage global program and projects to enhance telecom infrastructure, including voice circuits, contact center hardware including ACD (Automatic Call Distributor), IVR (Interactive Voice Response), speech recognition, CTI screen pop, and other off the shelf and custom contact center software and applications
- Manage IP telephony deployment to existing call center sites within the US, Canada, and Europe
- Develop strategic support models for new project delivery and end-to-end support within existing team structures, minimizing cost for internal customers
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Telecom Project Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
