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Telecommunications Analyst Resume Samples
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6-10 years of experience
- Responsible for all voice & data communications technologies in a 24-hour, 7 days operation. PBX Avaya CMS, S8700 and G700 & G300 gateways.
- Budgeted and a specialized in saving solutions within the network environment.
- Managed and administered the telecommunications infrastructure planning, implementation and operational activities of a major publication company.
- Monitored Voice over IP, soft phones and telecommuter using EC500.
- Performed MAC’s -moves, adds and changes including PBX changes and cross connects.
0-5 years of experience
Administered telecommunications platforms which include: Avaya G3R PBX, Intuity Audix Voicemail, CentreVu Call Management System, Teknekron Auto Quality, Telemate Call Accounting, MCI 800 Network Manager, MCI Interact, INOVA Messaging System, McAfee Help Desk Application
- Trained users on voicemail and telephone equipment.
- Provided the highest level of internal and external customer service.
- Consulted with business leaders to define needs and implement voice telecommunications solutions.
- Performed daily system monitoring, diagnostics and resolution of any system or network related problems.
- Coordinated and implemented telecommunications system changes to support major relocations, additions and changes of personnel.
- Coordinated and oversaw project implementation with vendors, internal customers and other internal support personnel.
- Reviewed and approve monthly-itemized statements for accuracy (dial comm cards, pagers, cell phones). Issued charge backs to internal departments based on monthly statements.
- Created and implemented a tracking system for pagers.
- Demonstrated skillful communication and negotiation skills to reduce costs by $500 per month on our pager account.
- Maintained inventory of telephone equipment.
0-5 years of experience
Use ArcGIS software to capture telecommunications infrastructure for Department of Defense (DOD) client analysis efforts and to conduct infrastructure analysis to identify potential vulnerabilities.
- Perform regional analysis and characterizations of infrastructure for Outside Continental United States (OCONUS) countries including Italy, Colombia, Estonia, Latvia, Lithuania, and Kaliningrad.
- Formulate and document best practices requirements for the National Aeronautics and Space Administration (NASA) Information Technology and Communications Division (ITCD) Software Portfolio inventory systems.
- Develop and provide input to client delivered solutions that complement their analysis capabilities.
- Run CLLI queries to extract data for analysis reports.
- Perform feasibility analysis and risk assessments for Department of Defense (DOD) to determine potential Point of Failures as it relates to telecommunications networks.
0-5 years of experience
- Troubleshoot, and provided end user support in a multi-vendor multi-voice platform environment. (Unify, Mitel, Panasonic PBX, Mediatrix and Patton media gateways)
- Work directly with clients and vendors to design and implement VoIP/Analog systems for clinical locations using cost effective ways to meet project requirements.
- Research, analyze and recommended new product solutions or system redesigns as ways to streamline our current telecommunication systems.
0-5 years of experience
Serve as primary contact on validating legacy Ethernet, VLANs Type II circuits.
- Work with Sales Engineers to manage NNIs on TWC Backbone.
- Work with TWC markets on validating legacy Type II circuits and colocation sites, track all installs, disconnects and update Share-point and Sales Force.
- Work with Type II vendors to review price quotes, service orders, installations and submit daily RFQs to vendors.
- Review vendor pricing, request for Demarc extensions and construction builds to meet TWC requirements.
0-5 years of experience
- Cross connect work of 110 & 66 wire wall fields
- Administration of users at multiple hospital locations of phone and voicemail services on multiple vendor platforms
- Part of a team to replace the phone systems from various vendors to Alcatel platform in multiple hospitals and locations
- Ticket administration for Telecom issues for multiple hospital sites
- 24/7 On-call duties for multiple hospital sites
0-5 years of experience
- Drove continuous core infrastructure improvements through consolidated efforts supporting multiple sites
- Instrumental in the deployment of a 950 seat call center in Chandler, AZ & another 800 seat call center in Phoenix, AZ utilizing Avaya 6.3 contact center solutions for the Customer Care and Specialty Pharmaceutical departments
- Provisioning of Toll Free services utilizing Cisco ICM, AT&T Route IT!, & IVR applications supporting TDM, IP & SIP advanced feature routing for several geographically disbursed locations
- Avaya ASA, CMS 6.3, Vector, Pre & Post VDN, One-X Agent station, & Audacity Announcement programming
- Consolidated digital and analog ports eliminating 6 Avaya G-650 port networks to reduce physical PBX hardware, rack space while reducing annual licensing & maintenance costs by 30%
- Tier II-III MACD support for Help Desk ticket remediation for various geographically disbursed locations
- Migrated Med D business unit from stand-alone PBX to Data Center Core infrastructure utilizing SIP technologies
- Physically traced out and documented all DS-0, DS-1, & DS-3 circuits, as well as other Layer 1 voice, video, data, and security lines throughout the MDF and 13 separate IDF closets
0-5 years of experience
- Operates and maintains DKETs (deployable KU/KA earth terminals) MKETs (mobile KU/KA earth terminals) communications equipment
- Provides exceptional customer service
- Uses satellite terminals to supply voice and data links to distant ends
- Experienced with satellite modems i.e. 2050, 2050E, iDirect & Ebem
- Proficient with cryptography used with satellite modems
- Performs preventative maintenance on equipment
- Updates MSLs (master station logs) for the site and each individual DKET /MKET
- Updates Link diagrams and cut sheets for all DKETs at current location
- Capable of properly operating generators
0-5 years of experience
- Provide troubleshooting of in-progress video conferences
- Take the lead on all AV and video requests, including large scale meetings.
- Respond and resolve inquiries from associates via the IT Service Desk requests and ticketing
- Maintain operational and maintenance support of all AV, Video conferencing systems
10+ years of experience
- Cisco UCS 220 – M3B3 Voice System Administrator.
- Cisco Unity Connection Administrator
- Avaya Definity 8500 G3-SI PBX Administrator.
- Webex Administrator
- Interact heavily with clients to resolve any communication problems with systems and escalate to appropriate team if need be.
- Install cabling throughout building whenever needed.
- Responsible for ordering all variety of data lines for financial institutions.
- Coordinated data line installations and Cisco installations.
- Monitor all Voice, DSL, EVPL, Cable Providers Data Lines for Bank Bureau and its customers. (Also 100M from Level 3 and 100M from Lightpath)
- Worked with Accounting Dept to resolve telecom billing issues
10+ years of experience
- Administrate Audix VM, Avaya and Cisco IP phones (adds, moves and changes) for Sony-North America
- Manage Help Desk for resolving technical difficulties, Telecom support/trouble calls and coordinating repairs with other technicians.
- Telecom Billing
- Inventory Control
- Operator Services
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
