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Telecommunications Specialist Resume Samples
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0-5 years of experience
Team Chief for wireless communication systems maintenance activities. Developed and enforced communications standards in analyzing operations of equipment capabilities. Supervised logistical supply database systems and ordering processes.
- Overhauled 300 pieces of wireless communication equipment at 20 facilities in support of 200 Intercontinental Ballistic Missile Systems valued at $8 Million resulting in 100% return of critical assets.
- Designed and installed $124,000 innovative fiber optic network for 20 locations, completed in 9 days.
- Supervised implementation of successful Land Mobile Radio frequency network for 65 radios valued at $200,000.
0-5 years of experience
A key team member in successful requirements gathering, definition of scope/criteria, timeline management, and all phases of the project life cycle of AT&T VoIP technology rollout within the company.
- Gathered technical requirements and participated in design sessions.
- Tested, documented and trained supervisors on AT&T VDNA web portal application, and setup of VoIP devices.
- Served as Micro-Call Telemanagement system administrator monitoring traffic utilization, database management (MS SQL Server), and generated timely monthly telecom billing reports to all branch managers.
- Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
- Reduced telecom expenses by identifying and eliminating casual billing and recovered costs due to carrier errors.
0-5 years of experience
Lead a 10 member team in the oversight and management in executing AFCONOPS/TTP for five ground UTC training elements.
- Effectively utilized and safeguarded equipment and supplies, maintained proficiency in all Theater AE systems equipment.
- Coordinates various training scenarios with Aircrew training, Current Operations, and Readiness/Plans & Exercises offices.
- Oversees member’s crucial initial deployment training within 120 days of being assigned to an AE squadron UTC.
- Secured $200K in WRM equipment utilizing 12 critical items and for training 23 personnel.
0-5 years of experience
Serves as a Cable installation technician for DoD/IC classified agency providing facilities sustainment, renovation, and modernization/infrastructure transition in support of voice and data installations associated with the Special Projects Office. Ensured that the DoD/IC classified agency requirements, engineering orders, and implementation of assigned engineering orders were properly leveraged against resources and real world mission requirements.
- Oversaw and coordinated large-scale moves and changes including offices with 150 personnel. Developed project plans establishing resources and timelines to accommodate cabling and network resources not to impact real world mission requirements.
- Performed customer site surveys leveraging interpersonal and technical skills to establish trust and credibility with the customer technical staff.
- Consistently and significantly exceeded company standards for customer satisfaction.
- Performed activities associated with the surveying, installing, terminating, testing, troubleshooting, documenting, and maintaining of fiber optic, telephone, and CAT-5E cabling per EIA/TIA standards.
- Provided cable plant design and survey support for the Special Projects Office.
- Created and maintained cable run lists and cross-connected documentation associated with the Special Project Office engineering orders.
0-5 years of experience
Telecommunications programming responsibilities included switch configuration with emphasis on TI, ISDN-BRI/PRI hunt groups, automatic call distribution, route patterns, and voice extensions. Supplied Computer Telephone Interface (CTI) administration and configuration.
- Accountable for more than $20 million of inventory on a daily basis in a rapidly changing environment.
- Assisted senior leadership in the development of operation strategies for over 30 operations.
- Directly supervised, managed, and trained 12 employees.
- Ensured satisfactory and timely completion of assigned tasks.
- Worked effectively in groups with diverse team members.
- Ensured the maintenance of communication equipment through routine comprehensive inspections.
- Performed data center operations, including patching, cross connecting, and building racks/cabinets.
- Provided employees job related classes and training, ensuring proficiency, fostering professional development, increasing readiness, and overall performance.
- Recognized by management on numerous occasions for efficiency, assistance and problem-solving skills
- Instituted employee panel discussions as a means of improving team work and employee work environment.
10+ years of experience
Installed, moved, and maintained telephones within the entire 11 building downtown campus including the Hospital and Med-School.
- Installed inside wiring including new installation of telephones, data communications, and cable TV wiring.
- Testing per industry standards and Fluke meters.
- Performed database changes and updates required for telephone moves, adds, and changes.
- Updated and maintained Voice Mail and Auto-attendant/Call Controller systems.
- Networked computers with cabling back to particular switches.
- Trained and supervised new employees within the department.
- Troubleshooted and solved telephony issues campus wide.
0-5 years of experience
Gathered data and created reports to aid in the production of monthly Wireless Charges Report distributed to management teams for use in lowering monthly wireless billing costs
- Processed wireless device orders for Farmers and ZNA Insurance Groups for employee company cell phones, plans and features using Ariba and ATT, Verizon and Sprint websites
- Established and improved on data and order tracking procedures
- Developed monthly statistics reports for Managers to monitor performance and workloads
- Created and maintained database records of orders and monitored device tracking and receipt of order items
- Review, maintenance, changes and updates of Wireless Database on Microsoft Access
- Created reports and spreadsheets for management and co-workers to review and monitor order statistics
- Made improvements and shortcuts for maintaining and updating records, databases and reports
0-5 years of experience
Customer Service and operations for facilities, tactical radio vehicles, and portable radios in disaster deployment conditions.
- Deployed and managed tactical emergency communications in support of the FEMA mission.
- Provided Communications and Facility Operations Services in disaster conditions to senior level FEMA staff and administrators.
- Administered routine tests and system operations for radio telecommunications.
6-10 years of experience
Administrative support for Mitel SX2000 lite, PBX, Aspect Call Center ACD, and Aspect Agility IVR
platform.
- Provided support for EIS predictive dialer system
- Administered Novell Netware and Windows NT network platforms for local Amherst, NY location.
- Assisted in management of multiple vendor accounts including Fleet Bank, MCI, GTE, M&T Bank
- Assisted in administration of Call Detail Recording system for client billing.
- Assisted in installation and troubleshooting of CAT 5 and CAT 3 cabling for Amherst, NY location.
0-5 years of experience
- Configured Nortel VoIP phones in the Houston PBX through Unimax 2nd Nature by configuring, modifying, and troubleshooting all related telephony issues.
- Maintained and troubleshoot call recording issues within TelStrat Call Parrot\Engage by building or modifying VoIP phones that cannot record.
- Provided basic Genesys support that pertains to telephony and call routing issues in the IVR that correlates to CCPulse+, CME, IRD, and Softphone.
- Assist with all Telecom logistics by keeping track of all network equipment that is being supported for the Dallas office.
- Performed the tasks of maintaining Telecom help documentations, requirements, specifications, and methods through the company’s SharePoint site.
6-10 years of experience
A global financial firm located throughout the U.S.A., Canada, Europe and Asia
- Worked as an Independent Contractor provisioning voice and data services for the New York, New Jersey offices, branch sites and client sites.
- Managed the ordering, relocation, addition and upgrades of dial tone services including Centrex, DID, Toll Free, DSL, ISDN and FIOS.
- Collaborated with company technology teams to obtain vendor price quotes and served as a liaison between the technology team and telecommunication vendors. Provisioned T1/T3 circuits and Sonet Ring requests.
- Managed installation projects ensuring timely completion and startup within prescribed deadlines.
- Researched and analyzed employees at home services. Disconnected non essential services. Cost savings 200K yearly.
- Maintained, ordered and tracked internal inventory for Centrex, Avaya, Cisco IP phones, polycoms and headsets. Procured pricing from Telesource, Data Dimension, Headsets.com and various suppliers.
10+ years of experience
- Installed, provisioned, tested and maintained DS0 thru OC192 services.
- Performed preventive/scheduled maintenance and inspections on all types of central office equipment and on the critical infrastructure including high-voltage electrical systems and DC Power Plants.
- Maintained workload through a priority, detailed each trouble ticket with log notes of steps taken, test results and resolution data.
- Troubleshot and repaired customer and network troubles. Removed and replaced defective modules. Proactively responded to potential problem areas in order to ensure integrity of the network.
- Performed disconnects, activations and coordinated migrations of customer services.
- Attended professional functions such as meeting and schools to develop a high level of knowledge in the latest data network technology.
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Telecommunications Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
