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0-5 years of experience
Provided standard programming, custom programming, system installation, system commissioning, of [company name]robotic electrical, software, mechanical products and applications.
- Consistently achieved 100% budget and time targets in the installation of vision robotic cells for Ford Edge/Ford Flex, and provided mechanical and electrical system support for customer production and maintenance teams.
- Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
- Improved territory technical support with courtesy visits to customers, and supplied sales leads for maintenance and engineering services.
- Increased sales by providing custom 2D / 3D vision robotic programs used in system development for feasibility studies.
- Prepared detailed reports for management regarding robotic / system detects affecting installation, operation, and preventive maintenance.
0-5 years of experience
Design, installation and maintenance of stored energy systems
- Responsible for the day-to-day planning, management and control of multiple projects
- Consistently produced profits ranking myself in the top 20 of 135 men across the country with the same position and earned bonuses/incentive pay each quarter
- Cross-sold an array of peripherals to national accounts and generated new business in the South Florida territory
- Experience with Procurement, Inventory Management, Logistics and Scheduling administration
- Efficiently and effectively managed multiple projects at one time on a revolving basis
- Successfully introduced cold-calling to management and trained coworkers on techniques to make these convert to new business
0-5 years of experience
Demonstrate proficiency in utilizing specialized instruments in performing various boiler tests on large coal-fired and gas-fired boilers
- Generate, maintain, and present comprehensive reports to customers detailing data and observations; and recommend appropriate courses of action
- Maintain coordination with customers regarding technical matters and developments
- Structured and instituted new process for sieving and analyzing coal samples, which optimized the rate of completion and minimized the amount of failed test
- Established reputation for consistently meeting deadlines and requirements for the completion of testing and reports through collaboration with clients, which resulted to customer satisfaction and repeat business
0-5 years of experience
Supported customers throughout the world with installation, maintenance, repair and necessary training for MLCC capital equipment. Documented service issues, installation reports, and site visits in Siebel service software.
- Turned around troubled customer relationship, resulting in continued sales of equipment, by working closely with key stake holders during field visit lasting 3 weeks resolving all system issues.
- Created numerous solutions while in the field, by using local resources to resolve problems that were then adapted or implemented by engineering.
- Developed consistent track record for the resolution of escalated customer service issues not resolved by other FSE’s.
6-10 years of experience
Performed detailed system equipment installations while training operators within product guidelines and objectives and simultaneously providing optimal customer satisfaction standards
- Proactively maintained company assets, adhering to strict guidelines and precise time frames
- Successfully drove revenue growth initiatives and established strong relationships with internal and external sales partners and key stakeholders
- Served as a valuable liaison and facilitator for multiple high end clients, rapidly identifying and successfully resolving discrepancies and conflict by demonstrating tact and diplomacy
- Educated and properly interfaced among a diverse clientele-base on topics including the latest corporate initiatives and product specs
- Recognized for consistently meeting and exceeding all performance goals and business targets on schedule
0-5 years of experience
Scheduled and provided phone and onsite support of custom hardware and applications for both laboratory and process chromatography instrumentation, including automated sampling systems
- Provided on-site calibration services for all the instrumentation achieving high levels of customer satisfaction.
- Consistently exceeded inventory management matrix goals for personal and team inventory
- Achieved recognition within the team as a technical resource for providing strategic solutions to hardware and software issues.
10+ years of experience
Responded to field service calls for acceptance testing, rework and preventive maintenance in less than 24-hours nationwide. Upgraded software and repaired equipment in support of customer maintenance packages, installed patches and troubleshot system difficulties. Interpreted technical documents and researched repair approaches quickly returning telecommunications systems to operational. Acted as lead on major projects and trained seven new field technicians.
- Performed installs and upgrades, installed patches to fix software glitches, overnight, insuring minimal interruption to client business and service.
- Performed assigned technical tasks acceptance testing, rework programs, upgrades, core expansions, repair/installation/maintenance and audits utilizing Procomm Plus software.
- Perfected upgrade protocol and completed four to five hour projects in only two to three hours.
- Supported remote access to more than 180 discrete sites using dialup/VPN.
- Escalated issues as needed and maintained communication with customer and technical teams. Extensively utilized Job Progress Log to record and track issues.
- Conducted new turn up; tested software and system connectivity, ensured network interfaces and ran beginning to end analysis prior to client release for over ten different companies.
0-5 years of experience
Hand Selected (1 of 1000 ITs) for a NAVY’s top priority assignment, as the IT Systems Field Service Engineer for the European and Middle Eastern Maritime Areas of Operations
- Saved the Navy on average $300,000 a year by providing direct IT support in response to IT systems casualties on U.S. vessels at sea
- Troubleshot, isolated, resolved and documented complex network problems across multiple platforms to include Windows (XP, 2003, 2008), Unix (HP-UX, Sun SOLARIS, Red Hat Linux), Security Systems (IDS, IPS, HBSS)
- Configured and troubleshot CISCO Routers and layer 2 and 3 Switches, Windows Active Directory, DHCP, DNS, Application, Database, Backups and Print Servers
- Managed Security Monitoring Tools (Packet Shaper, Sniffers, Audit Logs, Retina, Anti-Virus Patch Management Systems)
0-5 years of experience
Performed preventative maintenance and repair of [company name] instruments at various customer hospital and laboratories throughout the Southwest region and abroad.
- Provided excellent customer service by providing safe, timely and accurate repairs in a courteous and professional manner.
- Maintained accurate instrument service reports and documentation through online service documentation systems.
- Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions.
0-5 years of experience
Handled client relationships, managed multiple concurrent projects throughout various stages of completion. Commissioned integrated lighting control systems and facilitated unified building controls.
- Appraised and verified bill of material items provided to on site contractors
- Operated digital control system commissioning devices
- Performed on site evaluations; ensuring safe operations
- Ensured proper documentation of all on site developments and provided continual updates to all concerned parties
- Interfaced with the customer and acted as a liaison between customers and control system manufactures while concurrently handling on site operations
0-5 years of experience
Installed, tested, serviced and maintained complex medical devices and equipment.
- Provided excellent equipment repair and customer support services to clients.
- Scheduled inspection and testing and resolved medical equipment issues.
- Monitored functions of clinical machines and optimized their efficiency.
- Received positive feedback from clients on maintenance and repair.
0-5 years of experience
Provided service and support on document imaging and data storage products for more than 250 customers and over 1000 pieces of equipment and systems in Ohio, Kentucky and Indiana territory. Managed territory across a 200 mile radius, making 4-8 customer visits daily providing hardware repair and maintenance as well as software & system interface support on document imaging systems. Adapted to business environments at various client locations.
- Increased team revenue by identifying opportunities that led to new hardware and support service sales.
- Developed equipment modification and repair recommendations that were published and distributed to other field personnel, resulting in increased equipment reliability.
- Recognized for achieving revenue and productivity goals
- Supported after-hours on-call site service for server and tape storage backup products; required security clearances.
- Provided timely information by reporting service activities and customer concerns which ensured a high level of customer satisfaction.
- Provided technical expertise to teammates as part of on-going training and for impromptu troubleshooting.
- Repaired and maintained equipment with minimum parts costs while achieving low percentage of callbacks.
- Consistently achieved performance benchmarks in areas of revenue production, customer satisfaction, technical proficiency, leadership, and cost management.
- Recognized for creating and maintaining strong client relationships with top notch customer service.
0-5 years of experience
I carry the direction of the Director of Field Service to achieve company goals for quality, service and continually drive to optimize customer satisfaction in both product and service.
- Accountable for geographic service coverage for both carry in and in home repair products. Recruit, qualify and assist in on boarding Authorized Service Center (ASC) candidates and provide guidance to Field Service management on grading and possible consideration for Elite Engineer status.
- Visit all ASC in the assigned zone and once every two years as well as once a year to top ten ASC by volume.
- Seek competitive policy and best practices with emphasis on those that might enhance customer service experience, improve efficiency or reduce cost.
- Intervene and expedite repair delays reported by ASC or CSR as well as disputes between ASC’s and dealers or end users.
0-5 years of experience
Performed troubleshooting on complex electronic systems on site and in the field
- Performed maintenance and repairs on company systems on site and in the field
- Engineered and built test platforms for 2 company systems on site
- Provided guidance and technical support for other Field Service Engineers
- Prepared technical documents providing detailed instruction to modify and test equipment
- Interfaced with customers and other contractor representatives providing technical expertise to resolve technical problems
0-5 years of experience
Supported daily operations of a Shadow 200 Unmanned Aerial System (UAS) fleet, including the troubleshooting, repair and installation of avionics, electrical and mechanical systems.
- Qualified as an AAI Certified Crew Chief/Maintainer/Technical Inspector; ensured all maintenance procedures were strictly adhered to and properly documented.
- Oversaw -10 and -20 Level maintenance, both Scheduled & Unscheduled, and troubleshot systems to the component level; supported four UAV’s and multiple Ground Control Stations (GCS).
- Determined type and location of malfunctions and performed necessary repairs to correct the problem; highly skilled with state-of-the-art diagnostic tools and equipment.
- Strong expertise in the emplacement/displacement of the total UAV Shadow mobile system.
- Adjusted, aligned, rigged and calibrated aircraft systems; utilized measurement devices such as calipers, micrometers, dial indicators and other precision instruments.
- Set up a LAN for GCS communications between the Pilot and Mission Commander; laid out a fiber-optic video feed from GCS to Mission Commander.
- Served as System Calibration Officer; also assigned as QA/QC officer for support systems using The Army Maintenance Management System (TAMMS/TAMMS-A).
0-5 years of experience
Coordinated the installation and maintenance of electron microscopes.
- Scheduled and completed assigned tasks in order of importance.
- Forged viable working relationships with customers.
- Troubleshoot electronics issues down to the component level.
- Served on the JEOL Quality team.
- Assessed and planned internal improvements.
- Transitioned to smart phones and tablets to strengthen communication efficiency.
6-10 years of experience
Performed installation and on-site service of CT Laser Mammography System.
- Provided technical assistance to application specialists and company-authorized distributors.
- Completed preventive maintenance checks and on-site repairs as required on a six-month schedule at Clinical Sites.
- Communicated effectively with customers, service manager, and field service engineers to provide technical troubleshooting solutions with excellent results.
- Completed detailed field service report documenting issues, testing routines, parts used, and labor hours spent.
- Trained and supervised junior field service engineers by adding faults during training to replicate real world conditions on system.
- Administered quarterly inventory of service parts in stock and in engineer tool kit.
0-5 years of experience
Conducted on-site installation of complex equipment (SEM) and following testing procedures, troubleshooting and performing preventative maintenance ensuring proper working order.
- Conducted on-site scheduled planned maintenance visits.
- Troubleshooted and repaired supporting customers and other field service personnel that reduced errors.
- Travelled within US and Canada to customer sites resolving problems and supporting other field service.
- Trained customers, criminologist and users how to utilize equipment, improved understanding and customer satisfaction.
- Identified software and hardware problems, recommended solutions to engineers that were implemented improving product.
- Proactively updated and corrected and wrote various [company name] systems documentations utilized company wide.
- Provided input for various reports including identifying and isolating unique problems with system.
0-5 years of experience
Oversees and accountable for all company assets, test equipement, laptop and company vechicle.
- Performed preventive maintenance on trained diagnostic laboratory analyzers equipment delivering outstanding service within a assigned territory.
- Developed a strong level of teamwork with field service engineers.
- Completed paper work, documentation, and administrative tasks in accordance to organization policy and procedures.
- Maintained financial effectiveness within the assigned territory.
- Worked effectively with Field Service Engineers and Sr. Specialist and communicates with sales representative, clinical specialist and customers.
- Communicated technical findings to appropriate in-house personnel.
- Performed any other additional duties or projects as assigned.
0-5 years of experience
- Assembled test handlers and burn-in loaders, inspected sub-assemblies to create finished products, formed and led a team of Assembly Technicians, and managed configuration of automated IC device handling systems.
- Exceled in installing, upgrading, and maintaining automated robotic handling capital equipment
- Selected as the only Test Specialist in Measurement Systems Group.
- Earned excellent reputation among customers and became designated as “Engineer of choice†for system installation projects.
0-5 years of experience
Maintained 16 Nuclear Medicine and 3 Computed Tomography diagnostic imaging systems.
- Managed and completed the on-time installation and calibration of three Nuclear Medicine systems and all related computer systems for a customer in Modesto, CA.
- Completed field service work with minimal supervision.
- Communicated with Customers as the representative of Philips Healthcare. Responsible for billing, quality and compliance of FDA regulations for 11 Customers.
0-5 years of experience
Provided installation, customer training, servicing and repair of complex medical equipment and systems used in radiation therapies for cancer treatment.
- Verified and approved operational quality of system equipment, ensuring that XOFT instrumentation is functioning to equipment specifications.
- Developed preventive maintenance procedures for instrumentation and created and wrote service data bulletins and other documentation regarding instrument support.
- Scheduled service calls and established and maintained records of service duties on required reports, submitting reports in the stated time frame.
0-5 years of experience
Provided third level onsite Support to branch and back office users
- Troubleshot and diagnosed Network, Server (Novell and Windows), and Desktop issues
- Coordinated with all departments on major and minor technology issues
- Provided twenty four hour assistance on major network and server issues
- Managed application delivery, group memberships and installation for workstations in the New Orleans area
- Managed and troubleshot Novell Servers
- Installed and configured Windows 2008 Servers
10+ years of experience
Ten years as supervisor providing staffing selections and setting up training plans
- Initial engineering resource for numerous factory start-ups.
- Promoted four times to highest level as Field Service Engineer
- Provided advanced training overseas to other engineers
0-5 years of experience
- Routinely advised and assisted numerous co-workers on preventive maintenance, installation, operation and troubleshooting the personnel X-ray detection system.
- Maintained $6.5 million of American Science and Engineering backscatter cargo and personnel X-ray systems.
- Diagnosed the cause of malfunctions and identified failures and determined corrective action to restore X-ray detection systems to required operating specifications and standards.
- Coordinated air and convoy travel of system equipment and parts to ensure all scheduled and unscheduled maintenance is performed to customer satisfaction.
- Conducted operator training of 46 service members and directly enhanced the security of remote military outposts in Afghanistan.
0-5 years of experience
Performed Field Service work on accounts in Phoenix Arizona and Central and North Florida on Lithotripsy, x-ray and Nuclear medical devices.
- Performed Preventative maintenance on various Lithotripters, X-ray Systems and Nuclear Spect Cameras.
- Trained new hires in advanced calibration procedures on x-ray calibrations and advanced electrical safety.
- Installed and maintained various Lithotripters and Nuclear Spect Cameras
0-5 years of experience
Field Service Engineer in the Phoenix area and servicing the State of Arizona
- Successfully installed and maintained 7 new Cardio Vascular Labs and 8 RF rooms. Uninstalled old equipment and reinstalled in another location (room moves) responsible for maintaining, calibrating and repairing equipment
- Advanced Computer skills able to follow and read schematics sheet
- Maintained entire accounts at Arrowhead Community Hospital and West Valley Hospital in Arizona
- Ensured good customer relations and trusted service
0-5 years of experience
Mechanical Engineering, (Field Service)
- Traveled throughout the country repairing Dialysis Machines in various clinics
- Provided direct customer support and resolved problems with their equipment and supplies
- Supervised 4 to 8 employees on each trip into the field
0-5 years of experience
Performed Customer Service on C-Mode scanning Acoustic Microscopes.
- Installed, diagnosed, repaired, performed preventive maintenance and recalibrated [company name] systems at customer sites throughout the western United States.
- Used manufacturing and field service documentation to complete upgrades to equipment already in place.
- Provided positive customer experiences by listening to, and resolving their equipment issues.
0-5 years of experience
Responsible for the installation, maintenance, and repair of Robotic Drug Dispensing Systems.
Experienced with ABB 6-Axis industrial robots and S4Cplus robotic controllers.
- Repaired and calibrated robotic systems for optimum reliability and accuracy.
- Installed, maintained and repaired PC based control systems hardware & networking.
- Responsible for all related administration pertaining to service calls and installations.
- Provided training and start-up support for new and existing customers.
6-10 years of experience
Enhancing overall business performance by collaborating with engineers to deliver solutions to accept, adopt and drive change to realize the tangible impact incurred by process, technology and business alteration.
- Led the manufacturing and installation of electrical equipment, components and systems
- Trained employees on maintaining and troubleshooting electrical equipment
- Collaborated with managers to identify critical business unit improvements
- Assisted in reaching company goals and objectives related to equipment efficiency and profitability, among other areas
- Liaised with functional teams on operational excellence and best practices
- Developed and implemented procedures to assist engineers and technicians working on electrical equipment
- Collaborated with process owners to identify improvement opportunities
0-5 years of experience
As a field service engineer, travel to customer sites to perform installations, repairs, and annual calibrations on multiple types of metal detectors in various applications and environments.
- Installed, maintained, and repaired equipment purchased by customers.
- Maintain communications with customers before and after scheduled visits to ensure all issues are taken care of.
- Provide training to the customer on the operation and set-up of equipment.
0-5 years of experience
Responsible for the installation, maintenance and repair of very complex and expensive immunohistochemistry, H&E, and In situ
hybridization instruments.
- Manage more than 250 instruments in Northwest Texas and New Mexico.
- Performed all installations, annual maintenance and repairs that were required on instrumentation on my region.
- Responsible for relaying any information about the instrument to the customer in a manner that they can understand and relate to.
- Trained customers on the use of the instruments and its applications (Hardware and Software).
- Maintain a company vehicle and use a company fuel card, which requires reporting mileage monthly.
- Maintain a company credit card and submit bi-weekly expense reports while staying under budget.
- Maintain a positive training record and keep all required training up to date.
0-5 years of experience
- Serviced the latest Magnetic Resonance Imaging systems as well as EOL MRI systems, both closed and open type magnets. Serviced core Philips products along with earlier Picker/Marconi systems.
- Promoted to Team Leader June 2012. Manage three engineers and managed 40 customer accounts.
- Serviced the Ambient Experience system, external workstations and acoustic units. Worked with biomedical personnel and outside vendors regarding cryogens, chillers, environmental issues, etc.
- Supported local field engineers by working directly with site administrators, radiologists, and technologists as well as the internal personnel. Acted as first line of and technical support for the team.
0-5 years of experience
Converted and qualified Sabre tool from 1264 to 1266 process in New Mexico
- Prepared and installed Electro-Plating tools and Chemical Monitoring systems
- Trained Intel personnel on maintenance and trouble shooting
- Rebuilt and replaced components during scheduled preventive maintenance
0-5 years of experience
Preformed installations, preventative maintenance and remedial repair maintenance on complex electronic/ electro-mechanical semiconductor capital equipment at ASM’s global customer locations. Modify, maintain, or repair electrical, electronic, or mechanical components, equipment, or systems to ensure proper functioning.
- Sustained and service several semi-conductor equipment at global customer sites. Creating pre-task plans providing team members with a comprehensive and structured understanding of troubleshooting tasks required.
- Accountable for providing customers with daily system status updates and reports.
- Worked in a functioning high pressure, high volume precision manufacturing environment.
- Troubleshooting of software systems, electronic components, pneumatics, lift mechanisms, valves and vacuum pump systems.
- Actively participated in weekly technical meetings where solutions were communicated to all team members, across all shifts.
- Created and maintained a high level of customer service through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality.
- Served as company liaison with customers on administrative and technical matters for assigned projects. Develop, implement, or evaluate maintenance policies and procedures.
- Team member of cross-functional teams documenting and defining Best Known Methods, Systems Reliability and Continuous Improvement Programs.
0-5 years of experience
Provided proper and adequate communication to senior field service engineer.
- Completed scheduled maintenance documentation as designated by assignment.
- Assisted senior field service engineer during engine overhauls and inspections.
- Performed dimensional measurements on engine parts prior to assembly.
- Inspected and installed engine parts.
- Assisted in the remanufacture of opposed piston engines.
- Capable of completing tasks and returned engines to full operational conditions.
0-5 years of experience
Currently providing Technical Support to various hospitals across the country for Roche Diagnostics.
- Previously completed a contract with Covidien performing corrective actions at hospitals across the Midwest.
- Named Project Manager for the Roche contract due to demonstrated competency during the Covidien contract.
- Experienced in navigating the hospital environment and working with various departments within the hospital.
- Experienced in travelling and scheduling with excellent efficiency and time management.
0-5 years of experience
Installed, repaired, calibrated and performed preventive maintenance service to a variety of Coordinate Measuring Machines with complex mechanics and pneumatic systems in the biomedical and aerospace industries.
- Collaborated with Sales at International Manufacturing Technology Show (IMTS) displaying a variety of coordinate
- Provided on demand technical support including on-site training, phone support and software and hardware upgrades.
- Updated technical memos online to describe the apparatus, procedures and specified any modifications made to equipment and software.
0-5 years of experience
Successfully installed/set up/coordinate and qualified 58 Meyer Burger equipment on site.
- Performed all schedule preventive maintenance on all MBT BM860, CR750 and MCP650 wire saw equipment in GTAT fab.
- Maintain and repair all MBT equipment issues including pulleys alignment, wire tension, winder, reference load cell and driver, cooling pump, pneumatic, mechanical and electronic corrective troubleshooting.
- Performed corrective repair, laser alignment, SAT test on break master 860, SAT test on 650 cropping saw equipment’s including ocean mode and process SPEC.
- Provide technical and product support to peers in training, repairing, diagnosing, debugging and troubleshooting of cropping saw issues.
- Implement extended shutdown on all saw on site due to customer request.
10+ years of experience
- Provided service support performing diagnostic maintenance, repairs and installation of medical x-ray developers, multi-loaders and film viewers for 40 company customer accounts.
- Identified system problems and utilized all available resources to ensure a timely resolution.
- Assisted the field sales organization in identifying service sales opportunities, including service agreements, contracts and new business opportunities.
- Completed all administrative duties, including service ticket completion/submission, time sheets, expense reporting and site log reporting in a timely and accurate manner.
- Exercised budgetary responsibility and integrity regarding use of replacement parts and other matters that would have financial impact on the company and service profitability.
- Maintained adequate and proper parts inventory levels, tools and test equipment calibration, site service documentation and ensured completion of company vehicle maintenance.
- Shared knowledge and assisted other Field Service Engineers with workload. Rotated with team members in 24 hour/7 day on call for emergency repairs.
0-5 years of experience
Specialized in biomedical field and in-house support for large OEM and hospital contracts.
- Serviced state of Florida territory and traveled to support the entire southeast and southwest region. Performed scheduled and unscheduled repairs, calibrations, and upgrades on intermediate and advance medical equipment.
- Accelerated Care Plus Certified Representative: Diathermy, Electrical Stimulation, Ultrasound.
- Chattanooga Group Certified Representative Therapy Division Product line.
- Ventana Medical Systems certified third party technician.
0-5 years of experience
Most senior OEM trained technician on the Lightweight Counter Mortar Radar system. Was contracted as a field service engineer for Syracuse Research Corporation, in support of the AN/TPQ-48 (Lightweight Counter Mortar Radar).
- Duties included logistical support for system troubleshooting and repairs CONUS and OCONUS.
- Advised various military personnel on radar site selection and setup, and frequently trained military personnel on radar operation.
- Job duties also included providing system upgrades and repair on UNIX based radars throughout Iraq.
- Worked closely with counter rocket and mortar system personnel to insure the proper integration of radars into the base defense network.
0-5 years of experience
- Installed, maintained and repaired the equipment purchased by the customer in Texas and Oklahoma.
- Assisted Startup of Medium Voltage Motor Control and Switchgear for Commercial Distribution.
- Performed Transformer, Insulation Resistance and Circuit Breaker Tests.
0-5 years of experience
Installed and commissioned machines for the food filling and packing industry.
- Commissioned filling and end of the line solutions for many production lines and can
- Have worked with Allen-Bradley and Siemens PLCs and servo-motors and can read and perform basic program changes for the PLC programs.
- Understand and performed service support and visits for packing lines after installations.
- Have worked in the field up to 75% of the time when necessary.
- Have trained operators and mechanics in both English and Spanish during commissioning.
6-10 years of experience
Responsible for servicing Northeast accounts – including Maine, Vermont, Connecticut, New Hampshire, New York City, New Jersey, Washington, DC, and Virginia Worked with customers to their satisfaction
- Installed cell tower cabinets and RF equipment, ensuring completion according to MOPs and company specs
- Wired sites with power, CAT5 and CAT6 cables, ensuring full operation
- Provided pre-installation and cabling for LTE equipment including Raycap Surge protectors to power supply and GPS, establishing on-air functioning.
- Installed, integrated and call tested units at cell tower sites, always completing project assignment despite any access difficulties.
- Downloaded programs, filled out forms and labeled each site, meeting company specifications.
- Completed paperwork and reports for sites including access issues, customer problems and resolutions and any problems at sites.
- Used Hyperterminal, Filezilla and RBS cabinet-specific information to install programs in Routers and DUWs in a timely manner.
0-5 years of experience
- Provided technical assistance to customers over the phone and email
- Performed field service repairs to component level
- Diagnosed and tuned/optimized control system performance
- Troubleshooting skills involving motion control software, networking, power supply, and mechanical faults
- Frequently communicated with other departments to resolve technical problems
0-5 years of experience
Installation, maintenance, troubleshooting and customer training of Nuclear Magnetic Resonance (NMR) Spectrometers.
- Received, uncrate, mount NMR magnet via tripod and set up magnet if anti-vibration legs included with installation.
- Set-up all NMR Spectrometer electronics, power, air and accessories per install procedures.
- Perform warranty service calls for contract customers as well as yearly NMR system routines.
- Run various operating systems such as UNIX, Linux and Win98/NT/2K/XP/Mac as well as troubleshoot RF, analog and digital circuits.
- Travel 100% of the time throughout US cities for installation and maintenance of NMR spectrometers.
0-5 years of experience
Responsible for the on site management and resolution of customer equipment issues.
- Perform service on components such as but not limited to 6MV Linear Accelerator, Magnetron, Automatic Frequency Control, Injector Board, Solid State Modulator, High Voltage Power Supply and Multi Leaves Collimator.
- Lead engineer for on-site computer software and hardware installs.
- Promoting customer satisfaction through the timely response.
- Self management of schedule and work priorities to ensure that urgent customer requirements are addressed.
- Accurate and clear documentation of work activities.
10+ years of experience
Write project plans, collaborate with engineers, participate in troubleshooting conference calls, install
hardware and work with proprietary software.
- Conduct project planning, and continue to deploy enhancements/upgrades, for 2500 hard drive
- Troubleshoot complex systems using various tools, network management systems, and error
- Train, supervise, and mentor staff to create a productive work force.
- Manage five quality assurance (QA)/quality control (QC) labs.
- Integrate and rollout new installations of Video On Demand systems with Motorola and Cisco Systems.
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Field Service Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
