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Quality Assurance Associate Resume Samples
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0-5 years of experience
Audited and monitored quality systems employed in the manufacturing of blood products and blood components.
- Performed Quality System Reviews to help ensure that operational departments are prepared for external inspections and audits.
- Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.
- Assisted management in hosting FDA and AABB inspections.
- Performed Material Review Board.
- Reviewed Equipment Validations, Qualifications and Advertising and Promotions and Labeling material.
0-5 years of experience
- Collect and analyze data from customer and agent interactions to identify trends and opportunities.
- Work closely with team members to develop recommendations on ways to improve the data capturing process.
- Act as a team lead on a monthly basis, in charge of managing the collection and analysis of data and results; as well as in coordinating and resolving data inaccuracies.
- Positioned as number one in total production within the entire department in 2015 for consistently exceeding production objectives.
- Demonstrated expertise in driving high-quality operations by generating 99.8% accuracy rate in 2015 and 100% as of July 2016.
- Coordinated and collaborated with team to discover $300,000 worth of waste in a department through an audit.
- As the team lead, discovered an average of 51 seconds of call inefficiencies in agent average handle time through an audit.
- Leveraged capability to efficiently work with minimal supervision in a virtual environment.
0-5 years of experience
Reviewed test results for raw and bulk materials prior to releasing into manufacturing and production
- Performed material expiration reports
- Prepared Certificate of Analysis for Finish Goods
- Prepared product specifications
- Authored and updated Standard Operating Procedures according to company procedures
- Coordinated retesting and recertification of materials
- Reviewed internal resting vs. Product/Batch specifications
- Prepared and reviews manufacturing and production Batch Records
- Provided customer service support as needed to customers and other company team members
0-5 years of experience
- Worked collaboratively with assigned claims unit Managers to consult and develop action plans focusing on ongoing file quality improvement
- Audited recorded customer calls and provided detailed feedback
- Recorded assessments electronically into a file review database
- Completed targeted audits as requested as well as provided specific data relating to audit findings
- Identified quality trends and provided feedback to Rapid Response Management
- Provided one-on-one feedback to Rapid Response Representatives on all aspects of the First Notice of Loss and Rapid Response claims handling processes
- Continued to service all aspects of First Notice of Loss and Claims call handling
10+ years of experience
Subject matter expert for Target Listening Audits and RCPS (Problem Solving).
- Perform various audits, as a team and individually, to ensure compliance with DRC and CRC departments, company and compliance protocols.
- Assist in developing, performing, and reporting on audits.
- Utilize various software applications to complete tasks, create reports and deliver results.
- Review prerecorded sale and customer service interactions to identify trends to support business operations.
- Remove NPPI and PCI data from requested calls for management, SIU, and claims.
- Maintain the QA call library in myConnections which is used for leadership meetings, affinity client relations, and training of new hire and seasoned representatives within sales and customer service.
- Assist and facilitate the new hire process as well as cross-training activities.
- Facilitate and participate in RCPS problem solving sessions.
0-5 years of experience
- Execute audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to shipment
- Prepare quality data critical to management reports and presentations for operations management summarizing quality trends and product problems
- Provide analysis of data and recommend preventative or corrective action to maintain adherence to quality standards
- Update and maintain inspection and quality records and databases to monitor and document compliance with company standards
- Identify compliance issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures
- Assess the effectiveness of quality training programs, Kaizen and other management systems
- Conduct daily compliance walkthroughs of Quality Control, Manufacturing floor, and the facility
0-5 years of experience
Develop test strategies, test cases, test procedures from Functional specification and Use Case.
- Create supporting data in the testing environments where all the functionalities are tested as per Use Cases.
- Ensure traceability of test cases to requirements and works with the Business Analyst to ensure all requirements are tested.
- Test issues/bugs on various test environments (Features, Sprint, Redhots) before it goes live on beta site (Stage) or Production.
- Perform Regression Testing of various releases and enhancements.
- Troubleshoot defects and create/log bug reports in JIRA Defect tracking system.
- Ensure cross browser compatibility.
- Create and maintain automated test scripts for regression test using Telerik Test Studio.
- Created daily and weekly status reports to update the test management and product management teams.
- Attend daily scrum meetings to discuss various issues and possible solutions with test team.
0-5 years of experience
- Collect samples where I conduct in house pathogen tests
- Provide thorough inspections of all out and inbounds
- Manage inventory, create lot numbers and ensure all products have proper documentation
0-5 years of experience
- Establish and maintain quality objectives
- Mentors and trains all employees on quality policies and procedures
- Responsible for document and record control management and procedures
- Ensures all test evidence conforms to quality management guidelines
- Quality management Liaison to customers and other external parties
- Audit coordinator
- Performs quality assurance review to validate all customer or external deliverables
- Performs a variety of clerical tasks and overhead related functions
- Assists in project management initiatives daily
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Quality Assurance Associate
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
