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0-5 years of experience
Improved product development effectiveness across company by deploying design for Six Sigma methodology and tools. Coordinated and collaborated with Sigma Breakthrough Technologies, Inc. (SBTI) outside Design For Six Sigma (DFSS) consultants, designing Six Sigma training. Coached Black Belts in training on development projects. Tracked development metrics, analyzed, and reported to executive staff with recommended actions for enhancement in development process. Defined and implemented one product development process used in up to ten product lines.
- Implemented Six Sigma design methodology and tool training, using outside consultants for global training.
- Increased robustness of projects from business and project execution results.
- Analyzed product data and recommended improvements for product line.
- Facilitated development sites across company completing training from Taiwan, China, and U.S., realizing beginning of significant cash flow from projects.
- Defined/reported standard set of metrics to measure development performance by product line with analysis data.
- Trained on voice of customer tools to enable better defined products to drive more financially successful products.
0-5 years of experience
Responsible for coordinating, organizing and leading all Quality Assurance activities (onshore and offshore) over 200 resources (employees and consultants) for supply chain, CRM and merchandising projects.
- Ensure repeatable test strategies and approaches are in place, guiding efforts to build Regression Test Case repository, leading resources to meet project goals.
- Manage the allocated finances for QA efforts (over $40 million in 2012) for all assigned projects, partnering with development, business, and service provider teams.
- Established vision for Quality Assurance team and drive quality initiatives across all quality assurance teams within QAS organization.
- Promote overall quality goals and achievements across the company and educated team members on Quality Assurance principles.
- Define overall testing strategy and test processes for new and existing product lines.
- Enforced well-designed and efficient automation and performance testing processes.
0-5 years of experience
Defined and Implemented startup QA process for mobile solution software development.
- Created job descriptions, and established interview and testing practices for junior QA
- Managed small staff of 3 direct reports
- Performed “Scrum Master” role on multiple sprints for concurrent customer projects.
- Created test scripts to be used by developers in TDD as a roadmap to the business processes
- Tested applications developed with a proprietary scripting language running on .NET framework. Also supported software developed in C++, C#, and Java.
- Executed testing in multiple environments: Desktop – Windows Server 2003; SQL Server 2005; Mobile Device – SQL CE
- Utilized Team Foundation Server 2005, Sharepoint, MS Project, Remote Desktop, VMWare Server Console to manage and execute QA processes.
0-5 years of experience
Promoted to QA Director to rapidly build QA team from ground up for fast-growing Vision business
- Directed and coached QA team, deploying over $6M capital and $2M small enhancement projects in 2010. QA team size fluctuated based on project demand; up to 34 direct reports at peak consisting of QA Leads (on-shore) and QA Testers (off-shore/India)
- Provided estimates, schedules, resources, and oversight for all projects to ensure quality deliverables
- Established annual Deployment/Release Calendar (collaborating with IT, SA and DEV Directors) depicting all milestones and deliverables throughout entire Systems Development Life Cycle (SDLC)
- Instituted User Acceptance Testing policies and procedures with Vision business partners, overcoming cultural resistance
- Acquired Financial Protection Services (FPS) QA team during reorganization in early 2012, testing and supporting approximately 22 additional applications
0-5 years of experience
- Oversaw daily operations and managed staff of 15. Duties included: Hiring, training, payroll, scheduling, employees’ personal issues, designing incentives, purchasing, delegation, close sales contracts, and negotiations
- Worked with contributing vendors, fulfillment companies generating MQL, SQL, SAL
- Collaborated with largest Time Share Developer generating over $5M in closing annual
- Developed strategies daily to increase sales production: Motivational techniques, researched new lead sources, and email distribution
- Consistently exceeded sales/marketing revenue resulting in APG (Annual Performance Goal) bonus
- Wrote operational tools such as sales scripts, customer service, retention, and training manuals
- Handled account retention re-cooping 30% of potential loss, re-establishing customer loyalty which ensured satisfaction
0-5 years of experience
Established the QA department with the mission of fostering an information network that provides timely test results to make informed decisions, assist with training, and contribute to system maintenance.
- Created documentation to clearly enumerate the services provided by QA
- Presented a written proposal and justified the return of investment to purchase SilkTest, an automated testing software solution that resulted in not having to increase the QA staff
- Developed test management to provide a process-driven approach for planning, documenting and managing the entire testing process using SilkTest.
- Provided leadership as interim director of Research and Development thus preventing any missed deadlines until the position was filled.
- Served in dual role as lead customer support specialist offering uncompromising customer specific support.
- Created online training modules using Camtasia that resulted in reduced support calls.
0-5 years of experience
Responsible for creating and building a top-notch, Quality Assurance Department
- Creation and implementation of a QA Methodology, Test Management Plan, Defect Management Plan, Code Migration Plan, test scripts, automation, overall test policies and procedures and Workflow Processes
- Created and documented the “Build and Release” procedures used at BlackDragon
- Implemented and maintained a product-level testing environment including hardware and software
- Forecasted, trained, mentored and built up QA personnel to work and grow as a team
- Determined appropriate tools and environments for automated functional and performance testing
0-5 years of experience
Assessed QA needs and prepared QA team/function recommendation
- Recruited and hired 3 SQA engineers
- Improved integration of QA team into software development projects
- Led several process improvement initiatives
- Implemented new defect tracking system and preparing company-wide training
0-5 years of experience
Work closely with management, end users, project stakeholders, and project owners to ensure on time delivery of all assigned projects within budget.
- Established project management practices that increased efficiency of project team.
- Managed relationship with clients driving repeat business and add-on work for existing projects.
- Responsible for managing internal and external projects, implementing project plan, establishing timelines, identifying risk, maintaining budget and communicating with customers.
- Develop and implement QA policies and procedures to ensure product and projects can be measured against requirements
- Develop, implement and manage Change Control policies and procedures.
- Professional development courses on ITIL Service Management
- Implemented the use of AGILE development on all new projects using the SCRUM methodology.
0-5 years of experience
Start-up Company’s quality organization infrastructure with Document Control System , Quality Policy, Quality System, TQM per QSR, cGMP with 21 CFR Part 820 guidelines to set the overall intention and direction of the organization with respect to quality, Ensure policy understood, implemented and maintained. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; development and implementation of policies and procedures to ensure quality standards in compliance with relevant regulatory and quality guidelines.
- Implemented the QMS per ISO 13485 and QSR with quality tools, Incoming material control process per AQL sampling plan, first article process, ECR process, Calibration / Validation, Document Control System , MRB, NCR process, Supplier SCAR process, Training system, CAPA corrective action preventive action process , ECO, NCR, deviation and risk assessment per FMEA.
- Participated in design controls process to ensure all gate reviews are being followed; Design Input, Output, Review, Verification, Validation, Changes, Transfers checkpoints and design history records per FDA 21 CFR 820.30. Worked with manufacturing on quality yield improvements, process and equipment’s validation, SOP’s, Failure Mode Effect Analysis (FMEA) to determine risk on reliability and safety of the device. Managed the stability of the Plasma / Reagent activities and oversee raw materials incoming inspections per sampling plan, First article approval, WIP, finished product and approved stability analysis data and protocols.
- Participated in 510 K (Pre-market Notification), CLIA trail and Device listing registration with FDA and follow-up. Chaired the quality management review meetings, follow up CAPA open issues, chair the MRB meeting process and ISO timeliness projects. Implemented supplier evaluation process, supplier’s survey / audits, AVL process, supplier selection, supplier corrective action by SCAR and JIT deliveries. Managed the global supplier performance rating, negotiation and JIT deliveries.
- Responsible for managing company’s Adverse Event reporting and Complaint by CAPA processes, including failure investigation tracking and trending activities, reporting, and CAPA implementation effectiveness. Established, monitors, and improves company’s quality management system; develops and implements internal audits and external audits of raw material suppliers, contractors, collaborators, and other relevant organizations as needed.
0-5 years of experience
Added new and upgraded policies into food safety & quality programs in order to meet new regulatory requirements for FDA and USDA
- Stabilized QA/QC department’s key quality system by adding hold and release program
- Upgraded/Re-wrote the HACCP Plan which has led to improvements & more in-line with USDA requirements by incorporating new regulation into program
- Responsible for internal audits, documents audits, third-party audits, and organic status
- Re-wrote SSOP, pasteurization, and laboratory procedures and documentations into easy forms/SOP so there would be no mistakes
- Have developed better and more open communication with the USDA inspector on site
- Interdepartmental communication regarding food safety and quality has been improved
- Co-packer audit
0-5 years of experience
ON-Call Corporate Liaison
- PRN Staff Nurse
- Developed Policy & Procedure manual for clinical and administrative staff.
- Managed clinical process for assisted living and sub-contractors.
- Improved recruitment and retention efforts for sub-contractors and new clients.
- Assisted in the organizations growth practices.
- Trained new sub-contractors on compliance and regulatory standards.
- Maintained compliance with COMAR regulations for corporation.
0-5 years of experience
Created the Quality Assurance Department for company.
- Wrote and established procedures to review all analysts’ work to ensure compliance with company standards.
- Designed rating criteria used to facilitate a quality score for each analyst.
- Designed and provided timely monthly quality control reports to upper management.
- Provided feedback and training to individual analysts.
- Created and maintained process manuals for cross-functional departments.
- Acted as liaison between departments and offices.
- Assisted with creation of Interthinx newsletter.
- Trained employees company-wide.
0-5 years of experience
Supervised a staff of 90 employees, including off-site (domestic) and offshore resources, in the testing and QA of over 100 systems. Responsible for functional testing, user acceptance testing, non-functional performance testing, load testing, automation, and usage of the Quality Center tool.
- Responsible for the testing and QA of over 100 systems including mainframe, AS400, client server, SQL, UNIX, and web services technology. Major systems tested include claims processing (including commercial, FEP, Medicare, and out of area claims), finance, enrollment, marketing, data warehouse, customer service, and managed care.
- Directed three departments through coaching and counseling of line management.
- Controlled a budget of over $6 million
- Maintained a QA organization structure which could effectively handle testing and QA of major corporate projects, as well as corporate expansion and contraction needs.
- Interfaced to management peers in other corporate divisions.
- Acted as the QA liaison to the project management and business leaders of the development projects.
- Assisted in test environment control and corporate release management.
- Actively involved in the strategic positioning of the Testing Center of Excellence within the IS division.
- Actively involved in the enforcement of testing policies and procedures within the corporate System Development Life Cycle ( SDLC ). Experience in waterfall and agile methodologies.
10+ years of experience
Responsible for 30 employees with duties that include scheduling to ensure 100% on time deliveries by coordinating personnel, purchasing, sales, quality and engineering.
- New hires were properly trained for each position per our ISO work instructions.
- Purchasing needs with close heavy vendor contact, ie: machine parts & repairs.
- Extensive knowledge of ISO standards and procedures (ISO Internal Auditor) which effectively resulted in our first 100% 3rd party audit to 9100c. (aerospace)
- Instrumental in training the new Quality Director to our procedures and responsibilities with regard to the metals industry
- Additionally, the “go to” person, being proficient in Microsoft Excel, Word and Outlook.
- Responsible for HAZMAT & Safety training.
0-5 years of experience
Performed day to day oversight of product development team activities to help clear roadblocks and ensure timely product delivery.
- Translated limited stakeholder information into backlog prioritization for release planning, sprint planning and requirements development.
- Requirements documentation from concept to final specification via User Stories with verification conditions and other test notes.
- Provided in-house expertise on products to advise scope of new features, accuracy of external media (documentation and videos), client configuration and customizations.
- Sought out opportunities to improve the efficiency and accuracy of the product development team on a regular basis.
- Resource planning for the QA team, including hiring a QA manager and a 3rd QA Analyst to support growth of the organization.
- Redesigned requirements documentation template, standardized use of TFS for backlog planning and management.
- Established baseline test processes for Health Division products, including resource management, test planning and prioritization, pre-production test environment flow, bug workflow and escalation process, and production release process.
- Implemented the use of Microsoft Team Test for creating test cases and managing test progress.
- Improved development and testing efficiency by making test data and test plans available for the team to share.
- Established a process for testing CMS-based websites before release, including resource assignment, requirements training, bug entry and resolution process, and, QA team communication to project managers.
0-5 years of experience
Responsible for organizing and managing testing process of the Communication and Data System on International Space Station.
- Managed Documentation Testing, System Test Planning, Test Cases Design, Functional/ Performance/Security/Usability Testing.
- Managed Testing process for Real-Time multi-format Video/Audio/Data transfers/distribution via Internet.
- Java, C++, UML, Oracle, ClearCase/Clear Quest, Rational Suite Test Studio, WinRunner, TestDirector, LoadRunner, Silk, etc.
- Designed all Tests related Documentation: Master Test Plans, Test Scenarios, Test Case Templates, Test Defect Reports/Metrics, Data Flow Diagrams, Test Results Graphics, UseCases Diagrams, Java Script, etc.
- Validated Application’s Requirements and Functionality compliance with NASA/ISO/Government regulations.
- Performed extensive data analyses (Oracle 9i DB), by incorporating PL/SOL scripts into test cases and test scenarios.
- Incorporated Comprehensive Delivery Process into QA test environment to increase productivity and performance.
0-5 years of experience
Provided direction and leadership to management, staff and clinician’s to provide maximum outcome results, positive survey results, and agency growth.
- Managed Nursing and Therapy Staff according to state scope of practice acts and Policies and Procedures.
- Implemented new direction for nurse case mgr/visit nurse teams with positive results and increased employee satisfaction.
- Worked remotely from my home office in Minnesota to review and code all OASIS SOC’s, ROC, Recertifications, Transfers, and Discharges
- Provides education and acts as a resource for clinical staff for Medicare and Home Health guidelines. Analyzes OBQI reports to use for education with clinician’s.
0-5 years of experience
Provided direction and leadership to management, staff and clinician’s to provide maximum outcome results, positive survey results, and agency growth.
- Managed Nursing and Therapy Staff according to state scope of practice acts and Policies and Procedures.
- Implemented new direction for nurse case mgr/visit nurse teams with positive results and increased employee satisfaction.
- Worked remotely from my home office in Minnesota to review and code all OASIS SOC’s, ROC, Recertifications, Transfers, and Discharges
- Provides education and acts as a resource for clinical staff for Medicare and Home Health guidelines. Analyzes OBQI reports to use for education with clinician’s.
0-5 years of experience
A leader in education direction, assistance and job placement, [company name] has impacted students’ lives through their efforts to streamline the education pipeline from grade school through adult learners. My duties included developing test plans for both
internal and external use. My test team was located in Romania so communication was at a premium.
- Managed internal QA documentation and analysis for multiple websites and their version releases
- Managed an external QA team
- Created training documentation and testplans
0-5 years of experience
Managed Analytical Laboratory staff with emphasis on physical and microbial testing activities including current Good Laboratory Practices (cGLP) compliance, analytical accuracy, and the ability to meet scheduled timelines, while maintaining and updating quality system.
- Managed production fill/packaging lines inspection as well as incoming raw materials and packaging components.
- Developed and implement Standard Operating Procedures.
- Managed Employee Safety Program and training.
- Oversaw and validated execution of the Quality Assurance documentation area.
- Performed and managed contract manufacturers and suppliers audit programs.
- Ensured departmental compliance with GLP, cGMP, FDA, NPA and other regulatory guidelines.
- Responsible for strategic, long-term planning for the Quality Control Department with respect to Chemical analyses, personnel planning and outsourcing.
- Managed customer complaints, non-conformance investigations, out of specifications, deviations and all corrective/preventive action plans.
0-5 years of experience
Successful completed setup for QA testing environment and implemented standards and procedures for a large global level order and delivery application.
- Responsible for coordinating quality assurance staff of 7, system engineers and users to meet user requirements and deadlines.
- Trained senior staff on QA process and QA methodologies in order to formulate QA role in project life cycle process.
- Responsible for QA Environment setup for software, hardware, and resources required to setup a successful QA environment.
0-5 years of experience
- Built and managed QA Department for a medium-sized digital marketing company
- Hands on QA manager for testing a variety of award-winning websites: ecommerce, pharma, education
- Implemented cross-platform, browser and version test center and bug tracking system
- Wrote test plans, scripts and results documents
- Copy editor for web copy, strategy documents and proposals
0-5 years of experience
- Managed global team validating IP/security technology on enterprise and carrier grade networking products; established testing processes, best practices, and standards to achieve high-quality, on-time releases.
- Drove team alignment with continuous development model and expanded large offshore team of consultants within six months to support high volume operation with zero negative impact to existing projects.
- Represented BU on diverse company-wide test related initiatives focused on improving code quality and increasing customer satisfaction; advised on strategy and execution for initiatives including change based regressions and expansion of product delivery methodology.
- Maintained constant focus on efficiency and performance to achieve quality goals and meet scheduled deliverables; implemented strategic approach to decrease regression run time.
- Acted as key point of contact for internal organization and external customers regarding all quality-related programs such as test effectiveness, backlog reduction, and regression efficiency.
- Championed and facilitated multiple process and quality improvement forums to increase efficiency and performance on continual basis; drove forums by test management and architects.
- Established planning, tracking, and execution governance for test delivery across two separate BUs, resulting in stronger transparency and delivery accuracy.
- Directed concepts from infancy to maturity that supported overall engineering communities with regression on demand system and definitive progression of MR quality.
- Reserved team to focus on customer scenario while mainstream validation team executes daily release challenges to bring under control, an approach that allowed understanding of state of release from customer perspective.
- Stabilized issues with major customer, rapidly resolving concerns through vigilant tracking and increased focus on pre-deployment testing; gained deep understanding of tests aspects applied to additional releases to improve overall testing organization quality level.
6-10 years of experience
Reporting to the Global Senior VP, oversees all QA functions including Incoming, QA operations Product Release, Documentation Services, CAPA, Complaints, Laboratory Services, Sterilization Validation and Monitoring (EO and Gamma), Customer and Internal Audits for three businesses (Medical, Biopharm / Industrial and SUS). Direct Reports are three (3) Managers, a Senior Product Manager responsible for the Biopharm / Industrial and SUS businesses, a Product Manager for the Medical business and a Quality Systems Manager for the site. QA business unit includes 47 employees including exempt and indirect personnel with an expense budget of approximately $1.3M.
- Responsible for oversight of all product transfers and validation adequacy. Liaison with R&D to achieve product transfer goals and timelines. Reviews and approves Validation Master plans and protocols.
- Participation in preparation of global processes for all Pall sites.
- Establishes challenging goals and metrics for the Quality Department aligned with Corporate. Interacts with corporate headquarters to generate procedures and align all sites ensuring process consistency.
- Currently involved in high priority projects such as new product transfers in Biopharm business, implementing unified Quality system across all businesses, procedure consolidation project, SPC implementation project, simplified CAPA system, contamination control in manufacturing areas, implementation of Lean Initiatives among others.
- Conduct Corporate and Sterilization process audits as required.
- Management Representative for the Quality System and coordination of official regulatory inspections.
6-10 years of experience
Built and managed the Quality Assurance Department.
- Setup the QA process, tools, guidelines and test environment, hired and trained the QA team. Created the manual and automated testing labs.
- Wrote and maintained detailed test plans and test cases for unit, functional, load, stress, regression, GUI and negative testing, implemented manual and automation testing for kiosk software applications and hardware, SQL Client/Server, mobile, online services and enterprise tools, end-to-end integration testing with POS (Point-of-Sale) systems Xpient, PAR, Sicom, Micros and Radiant and Kitchen Display Systems, credit card or gift card payment authorization gateways for functionality and Payment Card Industry (PCI) Data Security compliance.
- Conducted daily management and coordination of multiple test projects for waterfall and agile SDLC’s.
- Optimized use of resources and scaled the QA team as needed with internal full-time employees, part-time temps, crowd-sourcing and offshore test teams.
- Tracked and reported test results, product quality and test quality using JIRA for bug reporting, resolution and data collection, created data analysis in Excel and generated key performance metrics.
- Monitored performance and conducted annual reviews of QA staff members.
- Coordinated off-site kiosk hardware manufacturing certification testing at 3 party vendors.
- The qualified self-service kiosks K4000, K1000 and related mobile and online applications were deployed at major national and international brands such as Jack in the Box, Carl’s Junior, Arby’s, Burger King, HMS Host, California Pizza Kitchen, Domino’s Pizza and YUM (Taco Bell and KFC).
0-5 years of experience
Manage all regulatory inspections
- Manage all Third-party audits for the facility
- Create SOPs, forms, and WIs for hourly employees
- Manage 4 direct reports
- Plant BRC Co-ordinator
- Responsible for food safety and quality programs
0-5 years of experience
Obtained insurance and investment banking domain expertise in portfolio record keeping for Equity and Fixed Income instruments for Princeton Financial Systems (PAM(TM)) product which is a portfolio management and multi-basis, multi-currency investment accounting system used by large insurance companies, investment advisors, mutual funds and pension funds worldwide. This includes having a working knowledge of Bonds, ABS, CMO and MBS Fixed Income security types as well as Common and Preferred Stocks. Familiar with accounting activities such as book closes, valuations, corporate actions, cash processing and client reporting based on the GAAP, Statutory and Tax accounting standards.
- Responsible for all duties as a Software Certification/QA Manager.
- In charged of all UAT, System Integration Testing (SIT)/regression, platform and product releases, quality control and assurance of PAM(TM) software.
- Interacted with market vendors such as Bloomberg, FRI Corp, Interactive Data Corp (IDC), HUB Data, S&P, NAIC, A.M. Best, Booke & Company, Freedom Group for market data, analytics, annual statement interfaces and custodian banks.
- Played a major role in Software Configuration Management and Release Management.
- Provided system training to end-users.
- Managed budget.
- Provided status reports to senior managers and release manager regularly.
- Developed strategic test plans, test cases, and execution of test
0-5 years of experience
Focal point of quality system and state regulatory compliance.
- Responsible for EPA method compliance.
- Oversees lab auditing system and document control.
- Manages compliance with multiple state license or accreditation programs.
- Teams with lab manager to develop and validate performance based methods.
0-5 years of experience
Manage product safety, product quality, and product specification variance of more than 300 products from 22 vendor-partners producing All-Natural and Organic Products for multiple customers including Whole Foods, Trader Joes, and Earth Fare. Travel one-to-two days per week.
- Facilitate the resolution of vendor issues (product, facility, process, or regulatory) by involving various experts from multiple fields (universities, laboratories, and the meat/poultry industry).
- Monitor the submission, accuracy, and resolution of Corrective Action Plans by vendors.
- Conduct annual facility reviews of vendor-partners across continental United States and maintains documentation for those reviews for customers as necessary.
- Attend and monitor new product production runs reviewing product and shipping status.
- Provide QA assistance to R&D personnel in development of new products from conception through final vendor production of the product.
- Work with internal customer support personnel to answer consumer concerns and facilitate acceptable conclusion of the more difficult problems.
- Conduct audits of potential vendor-partners.
- Conduct training sessions at (customer) new store openings and at vendor-partner facilities.
- Plan and direct an annual two-day Vendor Conference.
- Write a weekly column for corporate newsletter.
10+ years of experience
Created daily sales reports
- New employee hiring and training
- Light IT work/computer assembly
- Inbound calls
- Manage up to 24 employees for QA center
0-5 years of experience
Maintained all employee files
- Typed and distributed Employee Handbook and Company Procedures
- Trained new employees on company policies
- Took meeting minutes
0-5 years of experience
- Acting as a QA Director in a fast pace Video Game Industry with crunch times, an independent Los Angeles-based game developer and publisher.
- Assigning daily/weekly tasks to QA managers.
- Responsible for daily activities, such as monitoring testing and certifying daily builds, from Game engineering, Design stream and platform team, by QA managers and tracking issues in bug tracking tool, JIRA, taking the code to a higher level quality.
- Attending Daily scrum of scrums as well as daily scrums for QA team, as working in an agile environment. Iteration planning using JIRA and AccuRev.
- Working close with Design, Art, Game engineering, platform, product owner.
- Planning beta release as well as monthly friends and family releases prior to beta.
- Setting up the compatibility lab environment.
- Expanding the QA team.
- Organizing company mandatory daily game play tests.
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Qa Director
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
