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Quality Assurance Manager Resume Samples
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0-5 years of experience
Developed and implemented improved methods for identifying problematic return issues resulting in a reported annual return prevention savings of $1.2M for the Product Quality Assurance Department in 2010.
- Created SOP’s and training guides for projects involving multi-departmental coordination.
- Assisted ‘Lean Logic’ with the integration of Lean methodology into all process improvement projects for [company name].
- Increased departmental efficiency with improved reporting which has led to greater responsibilities for the entire department, and allowed for a 200% personnel growth over the last four years.
- Provided key data analysis for multiple Process Improvement Engineers.
0-5 years of experience
Hired to manage the Quality Assurance function during the integration of two molding facilities. Challenged to recuperate customer satisfaction for a company that was having critical quality issues and delivery problems.
- Led a turnaround team to overcome operational problems that jeopardized Quality, Delivery, Financial, and Work environment.
- Established key process indicators (KPI’s) and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems.
- Implemented Quality Inspection Methods, Quality Instructions, and a GP-12 Certification Program that eliminated external sorting.
- Introduced all systems and controls to achieve Honda and Mazda new product customer certifications and the TS-16949 certification of the new Sonoco facility in Celaya, Guanajuato.
- Improved the quality system to significantly reduce customer PPMs during 2014 MY and obtain GM Quality Excellence Award and HP supplier of the year.
10+ years of experience
Managed the Quality Assurance department within the department of Participant Materials.
- From scratch created a highly successful Quality Assurance department that consistently exceeded stretch goals for all quality metrics.
- Hired, trained and managed the Quality Assurance team of up to 12 employees in 3 states resulting in effective integration of processes.
- Successfully managed the Quality Assurance teams for two departments (Participant Materials and Clinical Operations) as a Senior Quality Assurance Manager.
- Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations.
- Developed and managed vendor relations as related to Express Scripts quality assurance requirements. Part of the vendor selection and performance evaluation team.
- Developed processes, policies and procedures for other areas within the department resulting in integrating production and quality assurance processes. Trained department personnel on those processes, policies and procedures.
- Ensured accuracy of Medicare and Department of Defense pharmacy benefit information.
0-5 years of experience
Ensure that all processes are compliant with the current revision of AS9100 (Rev. C).
- Led AS9100, NADCAP, Internal audits, Corrective Action Teams, and acted as MRB chairman.
- Prepare internal and corporate quality documentation and reports by collecting, analyzing, and summarizing trends for failed processes, stability studies, recalls, and corrective actions.
- As a member of the management team, set annual goals and continuous improvement initiatives.
- Developed internal audits and an audit schedule compliant with AS9100 and 8210.0
- Performed inspections using company flight test policies, procedures, MES, and military specifications.
- Initiated system integration, installation, and testing on E-2D, UAV GCS and Fire Scout. Also implemented the maintenance training and COMSEC / CCI program and procedures.
0-5 years of experience
Developed procedural and process control manuals for paint line to ensure correct production methods and sequences are followed.
- Organized and performed quality control auditing and documentation functions in preparation for successful ISO 9001:2008 certification of Britt Industries.
- Established in house travel sheet to facilitate step by step control of customer specifications for each process.
- Supervised all training for Inspection Supervisor’s daily job functions and auditing responsibilities.
- Served as “Management Representative” for all facility internal audits during the ISO certification process.
- Monitored product quality target levels to ensure compliance with customer expectations.
- Served as point of contact for all customers (established and potential) regarding quality objectives, procedures and concerns.
6-10 years of experience
Implementation of Quality practices resulting in 45% reduction of customer return dollars
- Maintained internal corrective action system
- Developed and implemented corrective action methods – recently worked directly with a customer to eliminate an issue which resulted in $29,000 annual savings
- Create and update APQP/PPAP documents for Tier II Automotive industry customers
- Direct reports include three Quality Inspectors and ISO Coordinator
0-5 years of experience
Led 16-member team, spearheading improvement of manufacturing practice from defensive/reactive to 100 percent proactive.
- Taught QA/QC and Production teams proactive “Production Quality Control” concepts and specifics, designing and implementing the complete system (later adopted by our larger off shore facility).
- Initiated trial then permanent SPC systems.
- Created Senior Inspection program to screen for and train potential Leads, Supervisors, and Managers.
- Conducted and trained Purchasing Manager/Coordinators ISO supplier auditor techniques.
- Trained Production team on basic statistics including application of attribute sampling systems, as well as MRB team members on correct determination of cause and correct efficacy monitoring.
- Reviewed and approved process validations, FMEAs, Design Reviews and document changes, and defined critical dimensions for prints.
0-5 years of experience
Manage internal and Third-Party Manufactured Lighting Products Quality Strategy and Execution (31M units, 140 models, and 400 SKUs shipped to six continents).
- Developed Products Quality Standards based on House of Quality Requirements.
- Revamped prove-in test methods and program (75 new models per year).
- Applied change management system.
- Rewrote Quality Manual to comply with ISO 9001:2008 standard and coordinated ATEX intrinsically safe audit.
- Implemented customer complaint system and root-cause problem solving that eliminated major customer complaints since implementation.
- Oversee Third-Party Manufactured Rechargeable Battery and Charger Quality Strategy and Execution.
- Deployed staged-gate prove-in process that improved change management and decreased resource levels by 75%.
10+ years of experience
Direct and manage daily activities for the effectiveness of the plant’s quality assurance function throughout the 80,000 sq. foot facility. Coordinated and worked with Customers, Engineering and Marketing Departments providing technical support to meet and fulfill customer expectations. Provide guidance and instructions to shop employees regarding compliance issues.
- Implemented Vibration Analysis Program for large industrial helical gear drives optimizing accuracy gear of mesh by more than 20%.
- Developed teams to identify process deficiencies which led to manufacturing quality improvements of more than 40% and significant productivity increases.
- Led teams in failure analysis on drives units and components both in the plant as well as in the field.
- Worked with suppliers on reducing non-conformances as much as 30%.
- Served as the “go-to guy” for resolving the most complex problems in the field.
0-5 years of experience
Responsible for the quality and testing of multiple versions of Practice Management Health Care software with modules for patient appointments, encounters, billing, explanation of benefits (EOB), and patient accounting.
- Managed multiple QA teams, assigned responsibilities, interviewed, hired, and trained new employees
- Created and implemented all QA processes and procedures
- Merged BA and QA teams as a cost-effective approach to closing the communication gap between the two groups
- Performed business analysis and created specifications
- Subject matter expert (SME) of 837 EDI claim processing
- Researched automated testing solutions to help team become more productive
6-10 years of experience
Implemented Quality Assurance Program to meet Government requirement MIL-Q-9858 and ISO 9002. Greatly reduced scrap and rework by setting up inspection system and recording data to define trouble areas and closely monitor these areas.
- Review customer contracts and defined all quality requirements prior to acceptance of purchase order.
- Implemented material traceability to meet Customer requirements.
- Created Quality Control Procedures for jobs requiring additional inspection and testing requirements beyond the normal Quality System.
- Trained inspectors in the use of trigonometry and geometric tolerancing in relation to inspection techniques.
- Perform vendor audits and set up approved vendors through audits and receiving inspection records.
- Provided all certifications and documentation required by customer.
QA Manager Duties and Responsibilities
While the day-to-day duties of a QA manager can depend on their organization and industry, we found that most job postings share several core duties:
Establish Quality Assurance Procedures One of the most significant responsibilities of a QA manager is to establish and enact quality assurance procedures and methodologies throughout the manufacturing and development processes. QA managers assess current production and inspection systems and develop new solutions to enhance quality control, frequently working with production managers and other leaders to enact and improve these procedures.
Direct Quality Control Personnel QA managers direct and coordinate quality assurance and quality control personnel, instructing them on new or revised procedures and systems and providing oversight during the QA process. The QA manager may directly assist with these processes and work closely with team members to ensure that they are correctly utilizing QA methodologies and systems. They also take corrective actions when they identify issues on the team.
Report Quality Issues to Production Management Personnel To support manufacturing and production activities, QA managers report recurring quality issues to production managers and other personnel. This helps ensure that manufacturing errors and production issues don’t negatively impact delivery timelines or cause delays within the manufacturing process. QA managers frequently work with these production managers to devise and implement solutions.
Maintain Quality Assurance Records QA managers maintain detailed records of quality assurance activities and issues. Many QA managers present these reports to supervisors and business leaders periodically to highlight production issues or devise improved processes and procedures. Additionally, these reports provide comprehensive records of quality assurance activities and help businesses determine what’s working and what needs to be corrected within the production and manufacturing environment.
Analyze Production and Quality Control Reports QA managers support and enhance performance by analyzing and assessing quality control and assurance data. In this aspect of the role, the QA manager finds patterns and areas for improvements based on QA data over time and utilizes these reports to improve processes and performance. The QA manager determines whether their teams are meeting targets, delivering expected performance levels, and maintaining overall workflow throughout the production cycle.
Identify Opportunities to Enhance Efficiency Finally, QA managers support overall production and manufacturing efficiency by identifying opportunities to enhance productivity. While this duty relates to many of the job’s other tasks, many QA managers take a more active, hands-on role in implementing cost-saving and efficiency-enhancing solutions both in quality assurance procedures and production activities as a whole.
QA Manager Skills and Qualifications
QA managers need a high level of attention to detail as well as the ability to lead teams and improve procedures. Companies tend to hire QA managers with at least an associate’s degree and the following skills:
- Quality assurance – a solid foundation in quality assurance is a necessity in this role, since QA managers need to thoroughly understand processes in order to develop improved and effective procedures
- Team coordination – QA managers direct and oversee personnel within their departments, so effective leadership, coordination, and motivation skills are vital
- Process enhancement – effective QA managers constantly find ways to streamline processes and boost efficiency, so they should have extensive knowledge of process improvement and enhancement
- Organization skills – this role requires a high degree of organization to successfully direct and oversee all quality assurance procedures and coordinate production processes
- Communication skills – effective verbal and written communication is also important in this role, as QA managers provide reports to production managers and business leaders to influence decision-making
QA Manager Education and Training
Generally, QA managers need at least an associate’s degree in a related subject, but a bachelor’s degree in a field such as quality assurance or manufacturing management can help applicants secure a position. Many QA managers begin in a different role within an organization’s quality assurance structure before gaining experience and advancing to a management role. Additionally, a master’s in business administration can prepare QA managers for this role’s leadership responsibilities. While not required, certification through the American Society for Quality can provide advancement and career opportunities.
QA Manager Salary and Outlook
While the Bureau of Labor Statistics (BLS) does not provide specific salary data for QA managers, both Glassdoor and PayScale have gathered data from individuals working this job. However, because this role exists in a variety of industries and company sizes, there is significant variance in average salaries. Glassdoor provides an estimated annual salary of $96,342 based on 5,155 salaries, while PayScale’s average annual salary is $75,495 based on 5,852 reported salaries. The BLS estimates that employment for industrial production managers will have little to no change through 2026, while employment for quality control inspectors will decline 11 percent in the same period.
Helpful Resources
We searched the web and found many resources if you’re interested in learning more about a career as a QA manager:
American Society for Quality – ASQ is a professional organization for quality control and assurance professionals that offers resources, certification, and opportunities to connect with others in the field
Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction – author D. H. Stamatis discusses effective quality assurance practices and procedures in any industry “
9 Ways to Lead as a QA Manager” – read about the leadership aspects of the QA manager’s role and discover tips for effective team coordination and process enhancement
Project Management for the Unofficial Project Manager – industry experts Kory Kogon,? Suzette Blakemore, and? James Wood explore project management for leaders who coordinate and manage projects in a variety of industries
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
