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Quality Assurance Supervisor Resume Samples
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0-5 years of experience
Held responsibility for safe and accurate calibration performed by 45 calibration technicians. Conducted audits on work centers and conducted proficiency tests on all technicians. Qualified and maintained qualifications of 15 calibration inspectors. Flawlessly maintained security clearances for 54 personnel. Established command volunteer program, resulting in over 700 volunteer service hours to various civic organizations throughout Jacksonville, Florida.
- Directed quality assurance operations for facility and company. Elected by peers to serve as president of the employee association.
- Developed and controlled quality programs, ensuring strict compliance to all programs and policies, leading to a 75% reduction in documentation errors and zero occurrences of recall of calibrated items and rework required.
- Assembled teams to complete command level functions, earning money through various fundraisers. Organized company events and functions, utilizing limited budgets and maximizing efficiency of employees.
- Managed 12 quality assurance specialists and inspectors who conducted 425 quality verification reports.
- Monitored production department’s conformance with quality assurance standards and procedures.
- Conducted quality assurance training for 100 employees engaged in materials handling and product assembly.
6-10 years of experience
Manage and direct the work activities for 12 employees in the packing department, covering accessory and re-pack assembly lines. With guidance from the upper management, plans/schedules workload as required by production levels or other directives. Establish work procedures to meet production schedules.
- Reduced overstock packing material inventory from $300K to $2.5K, within 1 year.
- Successfully maintained both assembly line efficiencies at 99% with 8% downtime.
- Ensured team met Company scrap goal of less than $5K per month.
- Improved handling and cosmetic procedures to address any defects/failures which resulted in “zero” defects, and increased customer satisfaction.
- Recognized by management for strong leadership focused on development of staff by assessing and ensuring training and development needs were met, enabling the entire staff to have to appropriate skills to be productive and successful.
- Implemented creative solutions to meet customer ship schedule demands resulting in extremely satisfied customers.
0-5 years of experience
Managed and directed a team of six to effectively monitor all production and critical roles throughout the complex.
- Achieved the highest possible score on the British Retail Consortium certification that enabled the complex to serve a multi-million dollar contract with WalMart.
- Ensured that production met safety guidelines and performed all activities with the ultimate goal of producing safe and legal products in full compliance with HACCP, GMP, Food Safety System, and Food Quality System.
- Independently tested and collected quantitative data on the company’s first X-Ray bone detection machines.
- Supervised all production lines, storage, and shipment of product.
- Worked closely with Food Safety and Inspection Service and FDA to ensure products met government standards.
- Conducted a Good Manufacturing Practice Audit at the Tyson-Dalong facility in Dalong, China.
0-5 years of experience
Managed and directed a staff of 30, responsible for product safety, in-process and finished product inspection and other quality control testing of plant products. Ensured quality management systems were in place and effective.
- Participated in regular meetings with plant management to discuss quality improvements and provide feedback to production management regarding product complaints.
- Resolved product complaints, maintaining necessary and accurate documentation of records regarding the root cause analysis, corrective action, and preventative action taken to resolve the problem. Met with customers and quality representatives to discuss and resolve quality issues.
- Ensured that the company’s product issues were communicated to production management. Recommended, as appropriate, the suspension, rework, or rejection of product when quality standards were not achieved.
- Lead and/or participated in quality audits of the plant operations.
- Maintained all controlled document files and reports.
- Ensured that all SOPs were in compliance, reviewed, updated and created new SOPs when necessary.
0-5 years of experience
Managed the overall quality control efforts for a department totaling over 250 employees. This included the ensuring the quality of maintenance, work place safety compliance, regulatory compliance, technical training and development, policy development and enforcement, trend analysis, and process improvement. Responsible for the direct supervision, training and development of 20 employees.
- Developed and implemented an aggressive training and auditing plan that resulted in forty programs successfully passing a regulatory inspection.
- Strategic planning, Analytical thinking, Organizational Leadership, Project Management, Training and Development.
- Ensured the safe maintenance and operation of over fourteen military aircraft deployed worldwide.
0-5 years of experience
- Supervised 8 technicians across 3 shifts, which included staffing and scheduling laboratory and microbiological activities.
- Trained new employees in GMPs, food handling and critical control points. Administered the plant HACCP, traceability and QA Hold Program.
- Performed plant audits and mock recalls to ensure compliance with AIB guidelines and company standards. Interacted daily with corporate quality assurance and the USDA inspectors.
- Coordinated and updated microbiological training for 8 technicians and introduced rapid method microbiological procedures that resulted in a 50% decrease in microbiological testing time and a reduction of labor by 2 employees.
- Wrote and obtained USDA approval for the partial quality control net weight program which saved the pizza department $400,000 in topping minimizing over weights.
- Updated the sanitation program for processing and packaging equipment to ensure company compliance and USDA guidelines for the manufacturing of frozen pizzas.
0-5 years of experience
Planned coordinated and directed quality assurance programs designed to ensure continuous production of products consistent with established standards.
- Help write and produced SOP’s for GMP’s and HACCP.
- Coordinated objectives with production procedures in cooperation with plant supervisors and managers to maximize product reliability and minimize costs.
- Supervised 24 employees, scheduled work hours, resolved conflicts, determined salaries.
- Investigated and adjusted customer complaints regarding quality.
6-10 years of experience
Direct inbound operations team, including inventory control, cycle count, product profiling, replenishment, and receiving departments.
- Maintain inventory accuracy and order fulfillment metrics with an inventory of $24 million, 130,000 active skus and 205 stores.
- Maintained a companywide best PPH metric with a 25% margin over second place
- Reduced expenses 10% and labor 44%
- Accident free for five years
- Consulted on three new distribution center start-ups
0-5 years of experience
Managed department of 13 employees and $400K annual materials/supplies budget
- Developed, maintained, and implemented quality assurance programs (HACCP, SSOP, GMP)
- Reviewed daily production and lab records for compliance to customer specifications and legal requirements
- Provide disposition on non-conforming product
- Responsible for hiring, certification, and coaching of lab personnel
- Analyzed QA data to improve quality, reduce consumer complaints, and improve yields and efficiencies
0-5 years of experience
Responsible for ensuring all Bally products met or exceeded the customer’s quality expectations. Oversaw manufacturing build quality, vendor part quality and engineering design quality.
- Investigated of field and part failures for root cause and took corrective actions.
- Created and implemented quality metrics for manufacturing.
- Implemented Six Sigma root cause analysis to the quality department.
- Led BOM improvement team that significantly reduced downtime.
- Trained quality assurance employees in 5-Why Problem Solving.
0-5 years of experience
Supervision of 3 Lab Technicians and Sanitation Crew of 4-5. Revised QC procedures and forms.
- Spearheading program for BRC Certification in Food Safety and Quality – BRC Audit scheduled December 2011.
- HACCP and GMP program leader.
- Documentation and training SOP’s, SSOP’s and WI’s.
- Implementation of SPC program which produced a documented savings of $200 – $300 / per production hour ($2000 per shift) by tightening the process.
10+ years of experience
Managed 24 to 60 associates engaged in manufacturing process of textiles within the Quality Assurance department
- Directed, planned, and coordinated quality systems; managed the responsibilities of lab, UPC tickets, package labels, shade color, and auditing of finished products.
- Provided feedback to departments, management, and plant management regarding quality issues.
- Supervised lab ensuring safety procedures were followed.
- Interviewed applicants for various departments to meet staffing needs.
6-10 years of experience
Managed daily operation and productivity including providing leadership and development for non-exempt employees, conducted monthly reviews and employee evaluations, tracked attendance, developed corrective action plans.
- Participated in designing the call monitoring formats and suitable quality standards.
- Partnered with site leadership to use quality monitoring data management system for compiling and tracking performances at team and individual levels.
- Participated in customer and client listening programs and identified customer expectations and needs.
- Coordinated and facilitated call calibration sessions for the organizational staffs and new hires.
- Prepared and analyzed internal and external quality reports and managing staff reviews.
- Performed call monitoring and provided trend data to the site management team.
0-5 years of experience
Created multiple call monitoring databases for quality team and line of business.
- Created processes to track all trending and opportunities for the lines of business.
- Created an escalation process reducing the number of FDCPA violations by 50% within 15 months of launch.
- Created an audit and dispute process to track and develop associates in quality management.
- Created multiple means of reporting for the line of business and all manager meetings
- Managed and developed a team of 10 associates.
- Assisted in peer development including training department new hires in the practices and process of the Quality team.
- Monitored 400+ calls for all departments of the company.
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[Quality Assurance Supervisor]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
