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0-5 years of experience
Worked on multiple projects at the Investment Services division assisting VP (QA) in implementing QA projects from conception till completion. Participated in requirements/design reviews, conducted application impact analysis and developed high & low level testing estimates.
- Lead the Money Market Integration project to merge Bank One (Money Market) applications within Chase infrastructure and consolidate multiple Money Market applications.
- Worked on the Migration of Global AFRA for Web Sphere upgrade to 4.0, Actuate Report Server upgrade to 7.0 and Oracle database upgrade to 9.2.
- Prepared test strategies/plans/scripts, scheduled testing responsibilities, ensured process compliance and represented QA in internal Audit.
- Executed manual and automated test scripts (front-end and back-end – using SQL queries), conducted daily defect meetings with development, compiled test results and updated senior management on project status for weekly MIS reporting.
- Automated data driven test scenario for web based Money Market Integration by using Quick Test Pro.
- Used Entrust GetAccess for user administration (create and assign roles to users)
0-5 years of experience
Distributed tasks between team members and achieved 15% more efficiency of manual testing
- Managed a team of QA Testers (11 testers); provided the managerial and technical leadership of team
- Planned and led all testing initiatives to ensure software releases meet or exceed requirements
- Collaborated with other software engineering project leaders, including development leads, quality engineering leads and information development leads
- Transferred project knowledge and testing experience to new vendor
- Organized number of meetings and training sessions onsite
- Mentored group of leads and testers
0-5 years of experience
Performed manual testing and wrote automation scripts (Test Partner 5.0) for Compuware’s DevPartner Studio integration into Microsoft’s Visual Studio .NET 2005, C++ and Visual Basic products.
- Ran Smoke and Regression Test automation against multiple configurations to certify release readiness.
- Served as first point of contact to Product Management, Project Development Leads and Quality Assurance Manager to create Road Maps and project schedules.
- Created and updated test schedules utilizing MS Project to ensure deadlines were met with exceptional quality. Compiled metrics of project status for upper Management.
- Wrote Quality Assurance Project Plans and System Test Plans as well as defined mitigation test plans when necessary.
- Participated in CMM compliance audits and attended CMM process training.
0-5 years of experience
Environment / Tools: Mainframe, COBOL, DB2, SQL, CICS, JCL, Endevor, TSO/ISPF, File-AID
- Promoted to QA Team Lead after being a tester for 2 months on the Y2K project of 100+ systems.
- Created process flow guidelines, procedures and test plan and case templates.
- Planned and coordinated activities for Baseline/Unit and Compliance test phases.
- Participated in the hiring process to build the test team and assisted in performance reviews.
- Provided leadership and training to a team of 3-5 testers on tools, procedures and tasks.
- Performed analysis, creation of test cases, JCL setup, execution, validation and debugging.
- Supported Teams and Management as the Test Contact and Endevor Peer Group Expert.
- Efforts contributed toward a successful project and led to recognition awards.
0-5 years of experience
Was responsible for assuring quality releases of RealTIME Creative Workflow Suite used to administer digital content. This cloud-based system manages content production schedules for major retailers, tracks samples inventory, provides workflow for review and approval of images and other artifacts.
- Led QA Team, used SCRUM methodology to manage full cycle of testing across five separate projects.
- Worked with BAs to define user stories, performed ambiguity review of the requirements.
- Used JIRA to develop project plans, defined business scenarios, wrote test cases, used Confluence to maintain project documentation.
- Worked with BA and Dev Teams to coordinate and communicate testing timelines.
- Used SQL to validate test results, consulted with key stakeholders to recommend corrective actions.
- Developed and executed smoke and regression automated tests using Selenium Builder.
0-5 years of experience
Managed, planned, and organized the QA team collecting queries, designing, evaluating, and identifying required test strategies, reviewed defect reports and assigned to the relevant developer, ensured resolved defects were re-tested, coordinated and communicated work activities and directives with QA director, consolidated and reported test results to stakeholders and clients.
- Supervised, mentored and supported QA teams both internal and outsourced in China and India
- Generated release notes document with product qualify statistics for new and updated feature details
- Managed diverse, complex assignments, leading teams and individuals to achieve defined objectives on time, within scope, and with expected deliverables; provided progress reports to managers
- Communicated directly with customer’s QA team to resolve user reported problems and questions
- Facilitated daily Scrum meetings and process including sprint planning, daily stand-ups, reviews and product demonstrations with upper management and stakeholders ensuring successful quality processes
- Initiated procedures for regression testing, performance testing, end-to-end testing and user acceptance testing based on the project’s needs
0-5 years of experience
Built QA department and developed entire QA process, including test plan and procedures
- Developed templates for all QA testing documents and testing methodology
- Planned and managed implementation of the Mercury Suite of Testing Tools
- Configured test cases and procedures
- Team lead for QA initiative on critical eBusiness project
- Designed, ordered hardware, and built multiple operating system QA testing lab
0-5 years of experience
Promoted to supervise 2-3 testers in validating new Hypercom POS enhancements to ensure compliance with Visa specifications.
- Trained new QA staff in Hypercom terminal applications and testing procedures.
- Maintained the Operator’s Manual for supported Hypercom product lines.
- Developed test plans and automated test scripts for POS terminal applications.
- Assisted vendors in the development of applications for terminals, printers, PCs, and PIN pads.
- Performed QA testing of new and existing Visa-developed and supported applications.
0-5 years of experience
Performed a variety of quality assurance functions including compliance with Federal Student Loan Regulations, performing audits of applications for accuracy and completeness
- Set up Quality Process from legacy mainframe waterfall development methodology to Agile development
- Manage a team of 20 quality assurance specialists.
- Managed a $2.6 million annual operating budget allocated for staffing, training, consulting, and quality project delivery.
- Ensured products met specified requirements, worked as integral member on agile team
- Mapped Manual Test Cases to Automated Test Cases in Quality Center
- Created a central repository for test cases
0-5 years of experience
Managed the QA team, overseeing resources, schedules, and the testing process. Provided mentorship and training to engineers on new processes and technologies. Coordinated the QA for a large-scale SAP integration.
- Optimized the CW personnel work allocation by implementing a process for regular bug flow fixes.
- Ensured proper handling of incoming requests by introducing KanBan / Scrum to the group.
- Established new and improved QA processes by developing test processes, test cases, and assigning and executing tests.
- Designed and implemented test strategies and resource forecasting for future SAP releases.
0-5 years of experience
Conducted front-end, back-end and end-to-end testing of MarketSite related products.
- Tested MarketSiteBuilder, Global Trading Web and SampleSite for NetMarketMaker.
- Installed, configured and tested XML Portal Connector (XPC) to the MarketSite Platform and Tracking Event Collector (TEC).
- Submitted the Queries and extracted the correspondent records from SQL Server.
- Conducted basic acceptance tests on both Win and Unix (Solaris). Performed functional, regression, compatibility and integration testing on both Win and Unix Platforms.
- Created, maintained and executed test cases and test matrixes.
- Developed Test Plans and assisted in creating Project schedules.
- Generated bugs into ClearQuest.
0-5 years of experience
Developed the team’s understanding of localization in new languages.
- Led the effort for the Arabic localization, allowing us to win a critical customer in the Middle East
- Designed training programs about software localization for other departments of the company, raising the awareness about international complexity.
- Assigned testing requests to team members and ensured of the completion of software change requests testing under 48h.
- Coached the team member to develop their competencies to stay relevant in the industry.
- Provided assistance to sales requests linked to software localization and managed technical support requests for assistance for international issues.
0-5 years of experience
Instituted using Selenium to shorten QA cycles
- Guided new QA Specialists on current QA processes
- Responsible for ongoing dynamic verification of client websites and software products.
- Proposed and instituted SDLC QA processes
- Proposed and managed implementation of new defect documenting procedure for testing.
- Managed documentation methods such as Test Cases and Defect Databases (Bugzilla and Jira)
- Improved quality of Email Blast development method accommodating 66% deployment increase
0-5 years of experience
- Managed Quality Assurance for Order Entry department of startup photo gift business
- Prepared training presentations for Seasonal Hire Training Program speeding up on boarding time by 25%
- Spearheaded seasonal expansion of QA team from 3 to 60 members over 2 shifts and assisted with workforce reduction as season ended
- Valued member of core leadership team for Order Entry Department
0-5 years of experience
SkySolver Recovery Suite System – Checked the system if it delivers good quality recovery solutions for crew, passengers and aircraft reroutes.
- Responsible for designing structured test cases, executing manual and automated test scripts to perform functional, integration and system testing.
- Documented, maintained and monitored software problem reports and provided project metrics for software product defects and test progress.
- Recommended strategies and methods to improve test plans and test processes.
- Coordinated with the Development Team in Austin, Texas to provide testing results.
- Performed black box and white box testing.
0-5 years of experience
- Managed the QA team, working closely with Development and other personnel ensuring 100% of team objectives for product reliability and functionality were achieved.
- Active participant in all phases of the SDLC. Personally responsible for preventing thousands of defects from making it to the field, drastically improving customer satisfaction with the products and services.
- Created, executed and maintained test plans, test tools, and lab environment for manual, automated, and user acceptance testing.
- Authored all technical documentation for all software products, including regular content updates from the change request system with the focus on ensuring proper content coverage and clarity for the best end-user experience.
- Performed technical training for all product releases for Sales, Marketing and Technical Services personnel.
- Reliably managed all product distribution points for software and documentation releases.
- Provided escalation support for all customer issues for all software products.
0-5 years of experience
Creation of Process Automation Center of Excellence (PACE) and Commerce Bank Integration.
- Created vision and mission statement for PACE and participated in designing automation process and framework.
- Innovated a methodology to transform existing test cases for easy automation.
- Solved complex integration testing by substituting printing and scanning of papers to image capture.
- Supervised a team of 05 testers for testing of 15 different applications with two team sites.
- Developed testing process, methodology, test case standards and several other documents for organizing the SQA work.
- Developed more than 1,000 test cases out of 2,400 total test cases and executed 980 of the total test cases.
- Identified 68 out of 140 total defects.
- Completed SIT within target time of one month and coordinated user acceptance testing with 12 business users.
- Waterfall, FileNet Content Management System, SQL Server, SQL Developer, Oracle, QTP.
0-5 years of experience
Tested a voice recognition product that runs on mobile devices and Windows server with a web interface and an SQL database backend. Supported multiple databases including SQL Server, MySQL and Oracle. Used JIRA for issue tracking and projects.
Synchronized projects and ensured appropriate resource bandwidth as the team lead for the Quality Assurance group.
- Developed and maintained testing environments in communication with development and client support teams
- Coordinated the work of the test team and monitored their performance
- Ensured new product functionality prior to release by drafting test plans for all environments
- Managed or contributed to project, release, and ad hoc testing plans
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies
- Worked with business users and managed ‘change requests or enhancements’ as necessary
- Collaborated with Client Solutions and Customer Support to ensure client satisfaction
0-5 years of experience
- Responsible for ensuring client standards are met through daily quality editing and monitoring.
- Responsible for providing timely feedback to associates based on QA results.
- Assisted with the facilitation and delivery of classroom trainings for over 100 Customer Service Representatives (CSR).
- Supported the development of materials, aids, curriculum to direct staff in policy and procedure and operations. Maintained on-going personnel development in knowledge of most recent procedures.
- Motivated CSR to achieve management objectives, company goals, and high quality performance standards. Resolved concerns while maintaining excellent customer service.
- Performed and monitored accurate payroll records. Approved time for trainees daily and addressed any discrepancies.
- Updated the training database and helped in resolving computer systems issues.
0-5 years of experience
- Designed automated test scripts for Win Runner which saved company in excess of 200K
- Tested Banking, Life Insurance and Annuities applications designed in house
- Conducted Integration, System as well Stress and Load testing with help of Load Runner
- Managed bugs tracking process utilizing Test Track Pro, prioritizing and verification and trouble shooting and participated in Full System Testing Results Analysis Reports
- Created, configured, and supported QA laboratory, which provided QA Team with ability to test applications using different hardware, software, and operating system configurations
6-10 years of experience
Perform end to end gray box testing of speech recognition software for Android devices, focusing on ASR and NLU performance, but including server pipeline debugging, API integration and GUI testing and localization
- Develop training material for entire QA organization, lead new hire trainings, including remote training of two newly hired teams in Seoul Korea office
- Set up and maintain QA Wiki space, Knowledge Base and SharePoint
- Established processes for many aspects of work, including localization management, test case strategy, defect report format, QA project page layout
- Developed Visual Basic program to automate Jira bug report generation; program is now used by teams in Cambridge, Minsk, Montreal and Seoul
- Published numerous other VB.net. VBA and Python tools used by team
- Made use of Android Debug Bridge, Confluence Wiki, Cygwin, Eclipse ADT/DDMS, FogBugz, HeidiSQL, Jira, MS Office, puTTy, Python, SVN, SharePoint, TestRail, VB.net, VBA, WireShark
0-5 years of experience
Applications/Installation Team Lead for “AM 4.0” for a geographically distributed team.
- Served as a foundation and backend tester for the complete STLC of AM 4.0 (NetIQ flagship product).
- Reported progress of testing directly to the SQA Director and CTO. Presented the group milestones to Product Manager’s and Upper Management to make sure project was on schedule.
- Assessed release readiness to the Bug Triage Team on weekly basis, active participant of CCB meetings with Project Managers and Dev. Management to gauge the impact of newly found bugs; the technical role meant “been the voice” for QA on the CCB meetings.
- Implemented, customized and deployed a Test Management Solution (Test Director /Quality Center 5.6). Instructed QA/TS personnel in the use and administration of Test Director.
0-5 years of experience
Named Manager/Team Lead of ad-hoc project consisting of the management of more than ten analysts to conduct the final file review of client accounts before approval by the client’s Executive members
- Managed master report across different phases of the CDD processing unit
- Performed QA assessments of files reviewed by analysts
- Escalated client accounts related to [company name] (Know Your Customer), CDD, and CIP (Customer Information Profile) standards for further investigation according to documented procedures and policies
- Requested proper documentation by liaising with various departments
- Reviewed high risk client onboarding documentation for accuracy
0-5 years of experience
As a wholly owned subsidiary of [company name], LAN International develops software for broadcast scheduling, billing and invoicing.
- Lead for all Radio products which included both a web-based solution and client/server application
- Responsible for reviewing existing process and recommending solutions to improve the effectiveness of QA using a modified Agile methodology.
- Mentor existing QA members to improve consistency with test case development and technical skills.
- Developed deployment documentation and trained DEV,QA and IT in deployment (creating and restoring SQL dbs, creating app website, deploying app components and services, resetting IIS, etc)
0-5 years of experience
- Coordinated with engineering group to develop new inspection tools and train new associates on how to use it.
- Performed Final Audits and Functional Tests.
- Planned and coordinated daily activities of auditors.
- Trained new quality control inspectors and provided complete program to be followed.
- Customer reviews with fire departments on their vehicles.
0-5 years of experience
- Supervised and mentored quality assurance engineers
- Created requirements for milestones and monitored completion of tasks for QA team.
- Developed test plan for RESTful Black Box testing
- Assisted with QA efforts to develop automated NUnit tests
6-10 years of experience
- Responsible for overall testing process & offshore resources, ensuring testing is comprehensive and test coverage is complete
- Resolved process flow issues to implement more seamless process between developers, BA’s and testers
- Keep project on schedule by adding resources during key busy times, training additional employees as needed.
- Manage project outcome, providing test plans, status reports, metrics and facilitate meetings re: progress and defects
- Defined processes for consistency in role; created templates as needed; utilized many tool sets for testing management
- Created, maintained and executed 25 automated testing scripts to test web functionality and catch defects before new releases are live.
0-5 years of experience
- Managed four test engineers as team lead within the ISST team.
- Executed test plans for Power8 hardware running PowerKVM, Ubuntu, RHEL, SLES OSs.
- Setup internal jumpbox server to assist in team test automation and increase team efficiency.
- Created defects using Github, bugzilla, ClearQuest; managed test cases using RQM.
- Coordinated with 3rd party international test and development teams to resolve defects.
0-5 years of experience
Developed ATM test plans and TCL performance scripts to run over ATM/IP and VPN tunnelling using Cisco interoperability. Used TCl, Hammer, Ameritech, Sage and Smartbits for performance testing
- Performed Video Mpeg2, Audio and data Max throughput through a QOS controlled environment.
- Daisy chained Smart bits to test switch throughput of over 4000 ATM/IP VC’S switch to switch, for Data / Voice traffic.
- Setup and monitored QOS for latency, policing, shaping, bursting, jittering, NTP, and OAM over OC3 and DS3.
- Tested BGP, OSPF routing used TCL scripts for automated scripts, used Radcom analyzers to monitor OAM VC’
- Wrote the customer acceptance test plan, setup Linux Red Hat Server.
- Performed ATP and successful Switch deployment for Japan Telecom, used Hammer, Sage, Smart bits and Ameritech for performance testing.
- Qualified BGP routing on Ennovate switch interoperable with fore le switch and Cisco 7200 Routers at University of New Hampshire.
0-5 years of experience
- Lead tester for mail server product
- Directed a QA personnel team
- Tested software manually and via automation
- Provided Tier 3 support for mail server product
- Maintained QA testing lab including Active Directory, Exchange, DNS, and Cisco routing equipment
- Developed utilities for the product
QA Team Lead Duties and Responsibilities
While the QA team lead’s specific duties can vary from organization to organization, many of the core responsibilities tend to be the same:
Develop QA Processes and Procedures Many of the duties that fall under the responsibility of the QA team lead involve establishing QA processes and procedures. This can include preparing documents that outline testing processes, generating use cases to ensure that testing captures the software or system’s functional requirements, and enacting test plans for new software products or updates to existing systems. The QA team lead also introduces and updates these processes in collaboration with their team and developers.
Direct QA Teams QA team leads manage the day-to-day activities of QA team members, including scheduling and managing ongoing projects. They also conduct employee training and evaluation and may provide support during the hiring and onboarding process. QA team leads need to assess current testing needs and schedules and determine staffing needs to effectively conduct the testing. They also oversee team members’ work to ensure that they adhere to specifications.
Identify Bugs and Issues QA team leads play an active role in software testing, following the processes and procedures that they developed and testing new and updated systems for bugs and other issues. The QA team lead may support compatibility testing, develop and utilize software to capture performance data, and evaluate individual aspects of the software or system including user interfaces and functional requirements.
Maintain Documentation Throughout the development and QA process, QA team leaders maintain detailed documentation related to the software or system. These documents provide developers and engineers with vital information about software performance and issues and are used in future development work. QA documentation also ensures that systems are adequately tested and that all use cases are accounted for.
Manage Testing Schedules QA team leads develop, enact, and manage testing schedules, ensuring that the QA team meets expectations and deadlines. These schedules tend to include specific elements of the software or system and frequently need to be completed before developers and engineers can continue with the next phase of development. QA team leads need to monitor team activities to ensure that they meet schedules, specifically when multiple projects are in process at once.
Coordinate Bug Fixes with Development Teams Finally, QA team leads coordinate bug fixes and software enhancements with development and engineering teams. In some cases, the QA team lead may resolve some of these issues on their own and conduct further testing to ensure stability and usability, but more frequently they will report software and system issues to developers or engineers and test the next iteration of the software to ensure that those bugs have been eliminated.
QA Team Lead Skills and Qualifications
QA team leads direct and manage their teams while also directly working on QA tasks. Companies tend to look for candidates with industry experience and the following skills:
- QA experience – a background in quality assurance is a necessity in this role, since QA team leads need to thoroughly understand processes in order to develop improved and effective procedures
- Team coordination – QA team leads coordinate the activities of their entire department, so effective leadership, scheduling, and management skills are also vital in this role
- Process enhancement – effective QA team leads should always seek out ways to improve processes, so familiarity with process and efficiency enhancement is helpful in this role
- Organization skills – this role requires a high degree of organization to successfully schedule and direct QA procedures and coordinate development and testing processes
- Communication skills – effective verbal and written communication is also important in this role as QA team leads provide reports to developers and engineers to improve software and systems
QA Team Lead Education and Training
While there are no formal educational requirements for QA team leads, a background in quality assurance and industry expertise are both very desirable in applicants for this role. In some cases, a member of the QA team can attain a QA lead position based on their track record and personnel management skills.
QA Team Lead Salary and Outlook
While the Bureau of Labor Statistics (BLS) does not provide salary estimates for QA team leads, both Glassdoor and PayScale have gathered data related to this role. PayScale estimates that QA team leads earn a median annual salary of $83,715 per year based on 956 reported salaries, while Glassdoor estimates an average annual salary of $96,342 based on 5,155 salaries.
Helpful Resources
If you’re interested in learning more about working as a QA team lead, we identified several resources for further reading and information:
“Leadership in Testing: Test Lead Responsibilities and How to Manage Test Team Effectively†– this article explores the duties and responsibilities of the QA team lead, particularly as part of the testing process
Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction – D. H. Stamatis explores effective quality assurance processes and best practices in a number of industries
“9 Ways to Lead as a QA Manager†– read this article to learn more about the leadership aspects of the QA team lead role as well as tips for effective team coordination and time management
Agile Testing: A Practical Guide for Testers and Agile Teams – read about testing and quality assurance, particularly in teams that use the Agile methodology
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Qa Team Lead
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
