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Voip Engineer Resume Samples
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0-5 years of experience
Managing all of North America Cisco VoIP and LAN/WAN environments for 2500 end users for the 2nd largest DRAM manufacture in the world.
- Negotiated outdated telecommunication contracts for new circuits and services resulting in savings of $432K over three years.
- Directed the fine-tuned disaster recovery procedures to include fail-over capabilities to an off-site, providing system and network availability of 99.98%.
- Project managed upgrades to existing Cisco Call Manager and Unity systems Cisco CiscoWorks2000, and ACS (Cisco Access Control Service).
- Introduced new vendors to compete for better pricing and support. Negotiated savings on IT consumables and large projects of 15-30%. Within a four month period provided savings exceeding $24K annually.
6-10 years of experience
Collaborated in the execution of ten system releases for Fortune 500 clients.
- Actively managed IP Communications, audio/video conferencing, mobility, presence.
- Responsible for the analysis/troubleshooting of large scale enterprise VoIP networks.
- Formulated cloud computing services for company-wide distribution to IT network.
- Proposed the utilization of Micron Technology which resulted in a 10% cost savings.
- Created and presented technical solutions to potential Enterprise clients.
0-5 years of experience
Responsible for the Network architecture, including all devices, for the Virginia Department of Health and all sites state wide.
- Configured and supported 21 remote dial in sites using Cisco AS5200 & 2511 routers.
- Maintained a VPN solution using Secure Computing and Sidewinder VPN Concentrators.
- Responsible for design, implementation, & configuration of several advanced networking solutions to include: IP management using VLSM, QOS, HSRP & VLAN management.
- Configured and maintained over 1500 VoIP phones throughout several sites.
- Responsible for the configuration and support of 5 Cisco Call Managers 3.3(5), 2 Cisco Unity Servers 4.0(3), 2 IPCC Servers 3.1, 7 Cisco Call Manger Express and 6 Cisco Unity Express.
- Assisted users with-in the Department of Health with any Network or VoIP issues and trouble tickets.
0-5 years of experience
The end client was one of the growing retail banking sector in the North Carolina region and they were also getting to migrate their voice infrastructure from legacy PBX system to Cisco UC solution. I was part of their engineering team who look into such integrations by building proof concept.
- Developed standards for implementing Cisco Unified Communications products for our customers.
- Implemented and maintained demo, training and development labs
- Built and test edproofs of concept in lab setting and create best practices documentation.
- Served in leadership functions, such as Lead Technical Engineer, Provides support services for all
- Utilized test tools and equipment to isolate troubles
0-5 years of experience
Supported and troubleshot Enterprise VOIP issues for Sprint commercial customers using Agilent (NgNas), LMM(Line management maintenance) a messaging analyzer to see different signaling information exchanged between soft switches, media gateways, and signaling gateways as well as resolving No Dial tone issues etc.
- Provisioned customer VOIP features on the Nortel voice Switches – DMS 250, 300 and 500.
- Troubleshot network problems from physical layer outages to routing problems.
- Cisco Router/Switch configuration and upgrade.
- Diagnosed WAN issues including T1, some Frame-Relay, Point-to-Point communications networks and VPN connectivity. Coordinated replacement of network components with local carriers, vendors.
0-5 years of experience
Key participant in major project reconstructing the VoIP Infrastructure for Afghanistan.
- Successfully managed Cisco Migration from CM4.xx to UCM 7.1.x and/or 8.x, including software patches and upgrades.
- Configured Cisco voice gateways, troubleshoot complex call routing issues and equipment upgrades.
- Managed weekly status meetings and updates on Engineering Projects.
- Successfully implemented OpenH323 Gatekeeper project.
0-5 years of experience
Installed and configured Cisco Unity Express, and integrated with Cisco Unified Communication manager for international branches.
- Configured Auto Attendant on Cisco Unity Connection using Call handler and Unity Express using CUE Script
- Created VOIP design documents including dial plans for international branches
- Configured, upgraded and decommissioned Cisco Call Manager.
- Implemented Multisite with Centralized call Processing, as well as configured MOH streaming locally from the gateway instead of streaming the MOH across the WAN
- Configured 2811 gateways and integrated with Cisco Unified Call Manager using H.323 and MGCP
- Configured SRST for the international remote sites
- Troubleshoot and resolved many VOIP related issues
0-5 years of experience
- Provided technical support TDM/VoIP soft-switch and new VoIP broadband telephone services division.
- Performed day to day account provisioning and Level 2 troubleshooting.
- Planned, architected, and engineered implemented key company communication systems.
- Worked with project managers to develop project plans and executed implementation plans.
- Worked with vendors to build strategic relationships and reconcile circuit billing.
- Developed and documented policies, procedures, standards and guidelines.
- Documented LAN/WAN drawings and equipment lists for customer.
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Voip Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
