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0-5 years of experience
Built the Conference Services Department under the Vice President. This was a promotion within five months of employment as the Public Relations Officer from Acting University President Hrncir. Based on my skill set he witnessed while handling President Wharton’s death in office he asked me to restructure event planning services, sponsorship development and contracts for faculty and colleagues for industry and professional conferences.
- Developed STEM (Science Technology Engineering & Math) conferences for professional organizations to conduct symposiums, meetings and conferences.
- Within 90-days the department was operating in the black with secured contracts for 18 months.
- Prepared media releases, handled on-campus media outlets during events and support President’s Office and state officials including crisis management team.
- Assisted the University Cabinet by evaluating their sponsorship packages and helped grow the university’s signature event (Mines Medal) sponsorships by 55% in the Fall of 2012.
- Wrote content and served as project manager for the Vice President of Research Affairs annual research report. The piece is distributed internationally and throughout federal, state and local government and collaborators.
- Researched, interviewed and wrote magazine, web and press release content for university.
- Built relationships across industry to help produce ROI for Laboratories, Centers and Projects.
0-5 years of experience
Served as planner and reference for all hotel groups regarding logistics, food and beverage, group activities, outside vendors, guestrooms, and reporting. Offered individualized recommendations, facilitated program overviews, and provided on-site management of event.
- Consulted, recommended, and directed all facets of conferences and events at 318 room, 19,000 sq. ft. hotel and meeting facility
- Communicated client objectives to all property departments, facilitated pre/post conference meetings, internal overviews, and client meetings
- Upheld highest level of customer service to include immediate response time, professional representation of product and services, and resolving budget and logistical obstacles
- Condensed complex requirements to key points to thoroughly address each component individually
0-5 years of experience
Reviewed all contracts turned over from sales department to ensure files were accurate and assigned to conference services team.
- Up sold over $60,000 in food and beverage revenue and managed 12,000 square ft of meeting space.
- Developed and distributed all communications relating to planning and execution of group functions, including but not limited to group resumes, banquet event orders (BEO’s) and diagrams.
- Created custom menus and worked with vendors for receptions and dinners.
- Forecasted group rooms, food and beverage and any potential costs the hotel may incur.
- Managed group room blocks and coordinated the collection of attrition with Reservations and Accounting.
0-5 years of experience
Responsibilities included detailing of meetings, housing, audiovisual, Food & Beverage. Sales focus on Corporate.
- On-site operational coverage of client agenda and customer service.
- Promoted weddings, seminars company retreats and corporate special events.
- Increased banquet revenue for the calendar year of 2001 by 41%.
- Achieved and exceeded Catering goals for 2002 to date.
0-5 years of experience
Planned logistics of 90% of all events at a Four Diamond Award winning, 188 room hotel with 12,000 sq feet of meeting space
- Conducted site visits, negotiated and booked groups from all markets on behalf of sales managers
- Created a sought after, luxury property by soliciting, booking and managing all Entertainment and VIP
- Implemented Westin brand standards throughout all areas of service and hotel collateral
- Awarded Manager of the Quarter for second quarter 2011
0-5 years of experience
- Responsible for Corporate and University of Texas meetings and events of up to 900 people averaging 10 groups per month
- Managed 40,000 square feet of meeting space and 297 guest rooms
- Acted as a liaison between sales and operations departments to ensure client’s needs are met such as menu selection, audio visual requests, and set-up requirements
- Assisted in the implementation of new forms and processes such as introducing a revised group resume, forecasting spreadsheet, and group assignment log
- Successfully forecasted monthly banquet and conference revenue within 10% of actual numbers
0-5 years of experience
- Analyzed and managed clients’ needs and objectives, resulting in over $3.6 million in annual revenue
- Detailed and managed all logistics related to conference and tradeshow events, ranging from 30 – 800 in attendance
- Communicated continuously with all departments to meet and exceed clients’ goals; Received a 98% client approval rating
- Coordinated multiple events, clients and projects simultaneously while upholding company branding standards
- Forecasted revenue per room for group accounts
6-10 years of experience
Interfaced with clients to gather, understand and document all the logistical and programmatic details of their conferences and events.
- Communicated event information used by all staff that provided service to events including catering, building services and audio- visual. Communicate in a daily staff meeting to go over all details prior to client arrival.
- On-Premise Conference Support: Verified that service providers have implemented detailed requirements.
- Greeted client representative(s) to review program and logistics and learn of any additional changes or requirements. Oriented them to the Center’s policies, and explained how to reach Conference Center staff during the course of their event.
- Maintained contact with client during event and assist as necessary.
- Tracked and summarized client charges and billing information, and sent to accounting.
6-10 years of experience
Interfaced with clients to gather, understand and document all the logistical and programmatic details of their conferences and events.
- Communicated event information used by all staff that provided service to events including catering, building services and audio- visual. Communicate in a daily staff meeting to go over all details prior to client arrival.
- On-Premise Conference Support: Verified that service providers have implemented detailed requirements.
- Greeted client representative(s) to review program and logistics and learn of any additional changes or requirements. Oriented them to the Center’s policies, and explained how to reach Conference Center staff during the course of their event.
- Maintained contact with client during event and assist as necessary.
- Tracked and summarized client charges and billing information, and sent to accounting.
6-10 years of experience
Interfaced with clients to gather, understand and document all the logistical and programmatic details of their conferences and events.
- Communicated event information used by all staff that provided service to events including catering, building service and audio-visual. Communicate in a daily staff meeting to go over all details prior to client arrival.
- On-Premise Conference Support: Verified that service providers have implemented detailed requirements.
- Greeted client representative(s) to review program and logistics and learn of any additional changes or requirements. Oriented them to the Center’s policies, and explained how to reach Conference Center staff during the course of their event.
- Maintained contact with client during event and assist as necessary.
- Tracked and summarized client charges and billing information.
6-10 years of experience
Responsible for quarterly and monthly statistical usage reports for senior management meetings
- Compiled and audited monthly charge back reports submitted to accounting
- Oversaw four New York locations comprised of 48 rooms and 4 auditoriums
- Interviewed and participated in the hiring process of new employees
- Ensured quality customer service through liaison relations between Multimedia, Facilities, security and the Internal Catering service.
- Developed and executed the training of new employees
- Prepared annual employee evaluations
6-10 years of experience
Responsible for planning, preparation, and execution of conferences and events.
- Manage room blocks, meeting space and dining outlets.
- Maintained long lasting working relationships with groups large and small.
- Designed and executed the negotiations and preparation of events. Provided detailed cost proposals for clients including services by outside vendors.
- Managed new and current accounts, detailed and oversaw service for events including board meetings, seminars, award dinners, and other events for as many as 350 pl.
0-5 years of experience
Active involvement in departmental meetings such as weekly Staff and daily OPs
- Arranged weekly, monthly, quarterly reports as related to GRC, Catering Forecast and CS Recaps
- Developed effective relationships with guests and facilitated client rebookings
- Efficiently communicated group information to all Operating Departments through group resumes, coordinated with all hotel departments to successfully execute the group’s requests to exceed their expectations
- Monitored contractual agreements pertaining to rooms, meeting space, food and beverage and concessions
- Oversaw and managed all City Wide Conventions
- Averaged between 20 to 45 groups on a month to month basis
0-5 years of experience
- Reserved and scheduled event locations, catering, & audiovisual equipment
- Maintained conference center facilities, equipment, service standards and budget
- Oversaw and trained staff of 14 in all areas of AV, conference planning & receptions services
- Developed standards and procedures for one-step-shop meeting planning
- Responsible for Human Resource related issues for staff (hiring, reviews, promotions)
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Conference Services Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
