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0-5 years of experience
Developed exceptional ability to organize and follow reports and required business procedures
- Thoroughly, professionally and ethically investigated causes of theft within the business
- Coordinated and supervised over 150 employees and ensured 100% compliance to all company policies
- Supervised that all loss prevention and security related systems are leveraged appropriately
- Managed a strong operational knowledge to categorize and facilitate the reduction of shrink
- Ensured optimal levels of customer service interactions and acknowledged customers while entering and exiting the store
0-5 years of experience
Analysis of financial data to detect losses and/or fraud and theft.
- Implemented controls and best practices to reduce store shrink (loss) by $190K (FYE’13)
- Reorganized safety program to emphasize building safety culture in associates resulting in a 15% reduction in worker’s compensation claims.
- Improved accident investigation procedures and developed strong relationship with Claims Management provider resulting in $108,000 in accident cost savings (40% reduction vs. Last Year)
- Developed procedures for detecting loss and protection of high-theft merchandise
- Developed anti-check fraud training program which reduced actual check fraud losses by 85% and prevented at least $26,000 in deterred counterfeit checks.
- Awarded NW Region “Master Investigator” for work on internal theft investigations leading to 2 associates arrest and over $5,000 in losses recovered in the 3rd Quarter FYE’13.
- Investigated counterfeit check fraud cases which led to 6 arrests with case totals over $20,000
0-5 years of experience
Responsible for the financial success of 23 stores in two districts located in Georgia, South and North Carolina managing an average inventory of over $140 million dollars. Directly responsible for all Supply Chain Operations, Safety Initiatives, Worker Comp and General Liability claims, Loss Prevention, Internal and External investigations.
- Developed curriculum and trained all leaders on Operational Excellence Program and Reduction in P&L liabilities
- Reduced General Liability claims by 32% over the previous year
- Improved Internal Audit scores by 18% by instituting a self audit and education system
- Led the Region in external prosecutions and internal case closure
6-10 years of experience
Promoted to this position and received several awards for having the region with the greatest cost savings out of 45 stores in Louisiana and Mississippi with a sales volume of $5M.
- Assisted Regional Asset Protection Managers in recruiting, mentoring, and training District Asset Managers.
- Facilitated motivational presentations and training throughout the United States on topics such as compliance, risk assessment, and fraud.
- Conducted all aspects of employee theft and fraud investigations including analytical review of all documentation.
- Coordinated and conducted operational control audits and risk assessments to ensure stores met compliance guidelines with day to day operations.
- Communicated findings to senior management and recommended actions to reduce company exposure to losses.
- Monitored operations, analyzed data, and documented reports resulting in recommending actions that reduced company exposures to losses.
0-5 years of experience
Preserved a solid-partnership with Store Manager by working side-by-side to prevent shrink. Provided sustainable solutions to exceptions or issues identified through daily tours and communication.
- Developed and implemented asset protection programs with a focus on high-shrink departments $2.6M less book inventory vs. last year FYE 2014.
- Performed daily/weekly/monthly evaluations of store reports to help identify and mitigate loses, $87,428 in captured shrink.
- Conducted weekly shrink training and provided solutions to exceptions with Cashiers, Sales floor Associates, and Department Managers.
- Highest internal theft case in the region FYE 2013.
- Over 900 external theft cases recovering $90K in assets.
- Managed five of the Market’s top-performing Asset Protection Associates, consistently leading the Market in apprehensions.
- Trained Money Center Associates in detecting fraudulent checks, as a result saving over $40K in profits.
- Led a successful store safety team resulting in a 37% accident reduction rate.
- Performed scheduled compliance audits resulting in a consistent pass/green rate with ECOLAB, state and city inspections.
- Ensured a positive shopping experience for Customers and safe work environment for Associates.
0-5 years of experience
- Reduced shortage to 1%, and increased internal cases by 300%
- Directed and ensured accountability with respect to all corporate inventory shortage initiatives and standards saving over $90,000.
- Responsible for all aspects of the Shortage Strategy process including leading/training 6 Supervisors, and 40 hourly employees.
- Responsible for facilitating new store operations to impact business metrics.
- Ensured training plans were adequate and identified lessons learned to adapt necessary changes for future hiring.
- Developed strong partnerships with all levels of leadership, Human Resources, local retail community and Selling Associates to obtain support for shortage strategies.
0-5 years of experience
Responsible for oversight of operations, inventory, shrink control, auditing, safety, and the quick and ethical resolution of all internal and external investigations for 18 retail chain stores.
- Achieved shrink results in 2014 trending at 58 basis points less than previous year.
- Lead team in the company’s largest shrink reduction in 2013, reducing overall shrink by 15 basis points and resulting in more than $300M in savings.
- Managed a market ranking as third in internal theft investigations and fifth in store audits and training meetings company wide.
- Developed an Asset Protection Captain Program to aid in management development.
- Led oversight of store awareness and operational controls for asset protection resulting in achievement of the district with the second most employee awards given for internal theft reports.
6-10 years of experience
Supervise a team of 59 asset protection managers and personnel across 8 stores. This includes recruitment, hiring, training, management, scheduling, yearly reviews, coaching and daily audit compliance of all said personnel.
- Conduct investigations and interviews in response to inventory shortage, cash loss and breach of company policies and procedures and delivers loss prevention training and counseling to Store Managers and district management
- Reduced inventory losses by $3,000,000 in assigned territory
- Participates in regulatory compliance audits such as daily Fire Safety audits, backroom safety web-forms and site visits.
- Audit results improved from 76% to 89%.
0-5 years of experience
Asset protection managers implement best practices and preventative measures in the effort of maintaining profitability.
- Trained and coached associates on asset protection policies and procedures.
- Observed employee behavior and made improvement recommendations.
- Testified in court cases regarding theft and fraud.
- Oversee compliance for multiple stores in regional area.
- Identified trends in safety, behavior, compliance, and theft to implement preventative measure
- Minimized shrink, damages, and variances through observation and effective training.
0-5 years of experience
Manage AP Operations for 22 Sports Authority stores in Chicago and N/W Indiana.
- Inventory leader whose audit and shrink action strategies reduced total shrink YOY.
- Reduce/maintain and display fiscal responsibility regarding AP operational budgets.
- Developed and motivated a Team of 3 Area Investigators to drive results/ROI. Chicago remained the top producer of external apprehensions in the Company for the past 3 years. Second in Region for Internal case development/recovery.
- Initiated, investigated ORC cases for apprehension while working with local and state law enforcement for criminal prosecution.
- Develop creative Shrink action strategies District specific which minimized loss and increased profits.
- Teach, train, all levels of associate/manager by focusing on operational initiatives/shrink targeted programs.
0-5 years of experience
Diligently led all loss prevention activity and associated documentation for the $90M high volume store ranked #12 in the national organization. Meticulously performed cash audits and deposit investigations in order to ensure complete accountability of store cash. Appointed to serve as Key Holding Manager while holding responsibility of more than 150 team members. Supports Human Resources activities by conducting interviews of new hire staff. Closely collaborates with law enforcement in the investigation and resolution of external theft or fraud, and conducted interviews of suspects.
- Ensures that all deposit slips, spreadsheets, envelopes, and deposit bags are correctly filed out. Recognized for minimizing all the stores lost, damaged, or stolen merchandise, and preventing error related shortages through close review of paperwork procedures.
- Maintained a safe environment both inside and outside of the building.
- Constructed and administered databases detailing bad check logs, multiple offender reports, alarm activation lists, and refund reports.
- Frequently corrects and maintains the physical security systems including closed circuit television, merchandise tags, and burglar alarms.
- Spearheads inventory investigations related to shrink results outside of acceptable ranges.
- Designs and delivers training to loss prevention staff, retail managers, and store employees focused on loss control and prevention measures.
0-5 years of experience
Diligently led all loss prevention activity and associated documentation for the $90M high volume store ranked #12 in the national organization. Meticulously performed cash audits and deposit investigations in order to ensure complete accountability of store cash. Appointed to serve as Key Holding Manager while holding responsibility of more than 150 team members. Supports Human Resources activities by conducting interviews of new hire staff. Closely collaborates with law enforcement in the investigation and resolution of external theft or fraud, and conducted interviews of suspects.
- Ensures that all deposit slips, spreadsheets, envelopes, and deposit bags are correctly filed out. Recognized for minimizing all the stores lost, damaged, or stolen merchandise, and preventing error related shortages through close review of paperwork procedures.
- Maintained a safe environment both inside and outside of the building.
- Constructed and administered databases detailing bad check logs, multiple offender reports, alarm activation lists, and refund reports.
- Frequently corrects and maintains the physical security systems including closed circuit television, merchandise tags, and burglar alarms.
- Spearheads inventory investigations related to shrink results outside of acceptable ranges.
- Designs and delivers training to loss prevention staff, retail managers, and store employees focused on loss control and prevention measures.
6-10 years of experience
Identified multiple organized crime rings impacting several states while working with multi-jurisdictional law enforcement agencies including Racketeer Influenced and Corrupt Organizations Act (RICO).
- Investigated numerous internal theft cases involving financial crimes and retail organized crime investigations.
- Directed fraud investigations with local and federal authorities.
- Conducted an internal investigation involving $67,000 cash office theft /coupon fraud.
- Job was eliminated due to company restructuring.
0-5 years of experience
Safety and Loss Prevention – accident prevention, theft and loss investigation, shrink prevention and recovery
- Responsible for daily operation of 16 direct reports and up to 50 indirect report
- Conducted high-level, multi-store and multi-market investigations on internal and external theft, HR, and compliance using loss-prevention systems: Retail Link, BI/SAP, Transaction Analysis
- Prepared for and estimated outcomes of multi-market inventories; audited results via high-shrink analysis
- Region 27 and Division K MAPM of the Quarter Q2 FY11 and Q2 FY12
- Region 27 MAPM of the Year, FY12
0-5 years of experience
- Managed the Asset Protection department and 25 direct reporting associates.
- Conducted internal investigations and interviews through out the district.
- Audited and inspected the store daily for compliance, safety, and security related issues.
- Monitored the inventory flow process and reduced shrink to meet the target goal.
- Managed the safety programs and controlled accidents to meet company goals.
- Installed, maintained and made repairs to the CCTV system.
- Daily use of Microsoft Office Suites and various exception reports.
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Asset Protection Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
