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Credit Manager Resume Samples
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6-10 years of experience
Leading family owned grocery wholesaler in the Midwest with over $600 million annual sales and client base of over 3,000 independent supermarket stores and chains, convenience stores and gas stations.
- Significantly reduced bad debt from 2003 – 2006. Average per year $250,000 lowest ratio in the prior 25 years.
- Improved DSO from 22 days to 19 days which dramatically improved cash flow by $3million.
- Redesigned and improved business application which included personal guarantee, security agreement, bank information, authorization form, insurance information, ACH withdrawal form, and personal financial when appropriate.
- Created systems that quarterly updated, monitored, and managed clients turned over for collections both current and previous years.
- Supervised an office staff of three.
0-5 years of experience
Complete charge and responsibility for corporate credit organization, including credit approvals, credit limit setting / reviews, and negotiating with collection agencies. Responsibilities included all domestic and international credit operations. Worked daily with order entry, sales support, field sales managers, executives, and 25 accounts receivable coordinators.
- Developed “hold” procedures so delinquent customers could not be serviced without management approval resulting in collecting $100,000 of delinquent payments.
- Revised write-off procedures so that accounts receivable recoveries are more properly coded to general ledger accounts.
- Negotiated corporate guaranty program for financing OLTP (Venezuelan Joint Venture) $17 million contract with the government of Venezuela saving $100,000 in expenses.
- Instituted a program of checking all new accounts, regardless of amount, to minimize fraud.
- Designed credit check procedures at the source of new applicants to eliminate customers who do not meet minimum criteria prior to full credit check.
0-5 years of experience
Provided leadership and direction to credit collection activities for a portfolio valued at over $26M.
- Championed efforts to maintain DSO levels below business plan.
- Oversaw the credit review process for customer credit risk evaluation and credit underwriting/ recommendation.
- Conducted credit analysis for credit granting up to $50,000.
- Coordinated meetings with the Regional Manager for aging review and reserve analysis on a regular basis.
- Prepared financial analysis vertical/horizontal with special emphasis on Y/Y comparative approach on results for Liquidity, Leverage, and Profitability ratios.
- Led efforts to negotiate instruments of guarantees as back up for credit lines, which included UCC financing statements on the business fixed assets and inventory.
0-5 years of experience
Maintained portfolio’s ranging from $3MM to $300MM while managing ten to thirty credit representatives and at least five supervisors.
- Provided training to all collection representatives and consulted struggling teams to help them boost and meet their monthly target goals.
- Created work schedules and strategies for all teams company wide.
- Negotiated settlements and payment terms with all customers.
- Decreased charge offs and exceeded monthly goals eighty percent of the time.
- Initiated and Implemented new policies and procedures.
- Collaborated with the CEO, President and Vice President to revamp and innovate bonus structures to enhance and generate maximum performance.
0-5 years of experience
Managed commercial credit and collections of A/R portfolio of $250M in annual sales, for headquarters and 9 outlying plants nationwide of a major forest products manufacturer.
- Founded Credit Department, developing policy and procedures for all facets of credit and collection.
- Reviewed credit applications of current and prospective customers, approving accounts and assigning limits up to $200K authority, recommending higher limits to upper management for approval.
- Resolved domestic and international credit issues, including Mexico, Canada and the Pacific Rim.
- Improved receivables portfolio to 95% discount, concurrently reducing bad debt to 0.006%.
- Self-taught SQL and Crystal Report Writer to tailor RAM scorecards and reports.
0-5 years of experience
Managed domestic and international credit and collection functions for company with $1.7 billion in sales.
- Defined and implemented global credit policies improving compliance with corporate requirements and reducing risk in some global markets.
- Designed and implemented new credit evaluation policies for dealer network in Latin, Central, and South America to encourage growth in that region by nearly 80% year over year.
- Consolidated separate credit and collections functions into one streamlined, more effective group.
- Improved DSO by three days domestically, and nearly 20 internationally during fiscal year.
- Created Process Improvement roles in the Credit department, aligning our group with the rest of the organization. Improved DSO and % current through those roles, and improved the customer experience by stopping defects before the customer identified them.
- Achieved record setting free cash flow for Fiscal Year 2008.
- Managed 2 supervisors, 2 process improvement analysts and (indirectly) 14 credit analysts.
0-5 years of experience
Made all credit decisions, for new and existing accounts totaling 40 million dollars in sales
- Supervised all facets of receivables and credit including credit application research and cash posting
- Implemented all current Credit Department policies and procedures
- Managed all monthly and yearly reporting for credit and receivables
- Improved collections and reduced Days Sales Outstanding significantly
- Responsibilities also included multi-state sales tax returns, general ledger account reconciliation, and bank statement reconciliation.
- Reduced bad debt from 2% of gross sales to .2% of gross sales
0-5 years of experience
Administered credit approvals for new and existing customer accounts averaging $100K per month.
- Performed credit appraisals, document verification, and loan approvals.
- Optimized credit approval and collection process, improving operational efficiencies by over 25%.
- Supervised and trained Customer Service Representative and Bookkeeping staff.
- Resolved customer issues and delinquent cases, devising collection recovery strategies.
6-10 years of experience
Assisted District Credit Manager in account approval and collection of Gulf Coast district receivables for 9 branches totaling up to $14,000,000.
- Trained as a Coach to assist other associates with utilizing computer processes.
- Used extensive experience to assist cash department in interpretation of customer payments for proper application.
- Prepared bond claims and accounts to attorney for lien or judgment in a timely manner.
- Helped organize and participated in charity fund raisers.
10+ years of experience
Manage all national and international credit and collection functions for Unit Structures with an average of $14 million in annual sales.
- Perform credit checks and approve all credit limits for new customers while providing alternatives for high-risk companies.
- Coached and mentored analysts and generated positive team dynamics through strong leadership, organization and interpersonal skills.
- Spearheaded the development, improvement and refinement of credit policies, procedures and strategies to enhance the company’s risk management platform.
- Supervise the day to day collection and account reconciliation activities while maintaining a less than 1% default rate.
- Responsible for updating and maintaining lien rights in all states.
- Responsible for arbitrating disputes involving sales tax issues and deductions with customers.
0-5 years of experience
- Administered a team of four credit processors in assisting personal credit clients to achieve their program
- Managed company’s client database and developed four monthly reports to track clients’ credit restoration
- Trained new personal credit processor hires about the company’s procedure and credit restoration system.
- Responsible for conducting new hires and team members’ monthly performance reviews and feedbacks.
- Improved personal credit system processes resulting in 70% deletion rate per customer disputes.
0-5 years of experience
Managed four credit associates and two coordinators. Department functions included establishing new
accounts, performing credit investigations, and providing customer service.
- Set performance goals for credit associates and coordinators. Reported monthly results to senior
- ensure compliance with company policies and procedures.
- Reviewed credit files for proper documentation. Provided written analyses on high dollar accounts to senior management.
- Set credit limits on new accounts and adjusted limits on existing accounts.
- Performed FactorSoft Software system testing and provided detailed feedback to senior management.
0-5 years of experience
Managed and trained credit department staff.
- Implemented credit procedures and policies pertaining to releasing and holding orders.
- Established and reviewed credit limit terms for new and existing accounts.
- Collected outstanding receivables for more than 1500 accounts.
- Decreased past due receivables by over 500% within one year.
- Reduced bad debt write-off by 70%.
0-5 years of experience
A Nationwide automotive/industrial lighting manufacturer with annual revenues of over $50m. Direct supervision of 2 A/R analysts.
- Monitored and analyzed the credit worthiness of existing and potential customers via D&B, financial statements and trade references.
- Reviewed and authorized all non-merchandise credits and/or bad-debt write-offs.
- Evaluated and recommended appropriate technology/system modifications from a user/departmental perspective.
- Reviewed all new Credit Applications for subsequent approval/denial based on credit worthiness
6-10 years of experience
Responsible for complete credit and collection process of a $45MM meat distributor
- Approved new customers and assigned credit terms
- Reviewed all orders and approved/denied for shipment
- Worked with internal departments and external departments to resolve open issues.
- Negotiated payment plans when necessary