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0-5 years of experience
Developed reputation as efficient service provider with high levels of accuracy.
- Worked in a call center environment and answered an average of 60 calls a day by addressing customer inquiries and solving problems.
- Always met service level needs.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Reviewed and manually submitted an average of 45 applications a day for customers inquiring about a line of credit with [company name]
- Worked with different dealers over the phone from different parts of the US and Canada to determine if customers qualified for credit.
- Determined if customers qualified for credit limit increases and reinstatements by reviewing customers’ accounts, reading customers’ credit bureau report, and addressing any alerts or messages on the credit bureau report.
- Calculated debt to income ratio using Excel.
- Used Fiserv and Microsoft Excel on a daily basis.
- Was highly involved and active with any team events and other representatives on the floor.
- Helped train new representatives by assisting them on calls or letting them participate on my calls.
0-5 years of experience
- Attacked and reduced oldest 60 90 120 DSO brackets by contacting customers and collecting past due balances on daily receivables for national account customers doing more than $1 million in business
- Analyzed credit worthiness of existing and new prospective customers and worked with Cash Application to ensure payments were applied correctly
- Maintained and provided weekly monthly reports to credit manager and executive team on medium to high risk accounts including updates for pay information on high balances as well as identified root causes of issues impeding the collections process
- Developed more efficient processes and procedures to effectively evaluate customer financials, monitor credit holds, and analyze appropriate resolutions for extremely delinquent accounts
- Enforced credit policies and served as team lead for junior collection staff in training and resolving escalated customer issues/disputes
- Verified credit references background for new prospective customers and helped to establish appropriate credit limits according to business credit rating scores
0-5 years of experience
Assisted helping customers with completing ore-applications to refinance or purchase a home
- Respond to online inquiries in regards to different loan programs to help purchase a home
- Managed a pipeline of 100 leads daily
- Maintained metrics of 300 calls a day and 240 minutes of talk time.
- Analyze and assist with repairing credit for borrowers to be able to qualify for a home mortgage
- Calculate overall utilization on secured, unsecured debt
- Educate borrowers on how to repair credit the most cost effective way
- Pull Credit Reports and analyze lending risks
- Utilizing Credit Plus re-score platform
- Implemented a dialing system that has given results of 60% more contacts that resulted in 25% more pre- applications
0-5 years of experience
- Supervised accounts receivable across Canada with invoices up to $5MM and credit limits up to $10MM
- Collected average monthly A/R balances of $5MM to $10MM in a Shared Services environment
- Performed credit analysis to set credit limits and risk ratings on new and existing customers of credit limits up to $20MM for national and international customers
- Achieved year-over-year reduction in % current by 11%, DSO by 18.5%, and Days Past Due by 44%
- Drove continuous improvement of key metrics such as DSO, Average Days Past Due, and Percent Current
- Participated in Lean Six Sigma kaizens for process improvements with training in Six Sigma methodology and project management
- Reviewed financial statements, references, 3rd-party reports (Equifax and D&B) to approve/review credit lines
- Prepared required working capital reporting to parent company for cash flow purposes
- Collaborated with branch personnel throughout Canada to resolve disputes regarding installation, service, equipment, and parts
- Collaborated with Legal Department to file liens and send customers to collection agencies
0-5 years of experience
Primary responsibility is to enter and process loan application information from inbound calls generated by all sales representative, distributors, or stores. Determine departmental needs to assess priorities.
- Handle inbound instant credit calls, enter application information in an efficient, accurate, and timely manner
- Provide excellent customer service to sales staff by resolving client issues
- Efficiently multi-task and manage large volume of incoming calls
- Identify and assess customer’s needs to achieve customer satisfaction, complete verification worksheets, document, and update dispositions
- Audit Accept Lists to determine accuracy and completeness
- Index microfilm documents and check for accuracy
0-5 years of experience
Responsible for managing all Council and Distributor credit accounts, in the NE region of the U.S., also including Puerto Rico, the Virgin Islands and Brussels (APO). Manage credit portfolio in excess of $15 million in monthly sales for the North East region.
- Determine and substantiate credit worthiness of new and existing customers, set up and maintenance of customer accounts.
- Ensure that all accounts remain within established terms and credit lines.
- Cash application and work unapplied cash accounts.
- Manages daily process to release orders on hold as appropriate and analyzes requests for temporary credit extensions.
- Daily collection calls.
- Arrange payout agreements with accounts in financial distress, to avoid having to turn over account to a 3rd party for collection
- Reviewed aging reports to identify past due accounts, collection calls, and month-end close activities.
0-5 years of experience
Processing retail credit applications by reviewing credit bureau reports as well as verifying and investigating customer information that was given. Assisting merchants with sales/transactions. Responsible for notating every account thoroughly of what was done.
- Ensuring that the transactions follow the operating procedures as outlined in Branch Operations Manual.
- Processing credit increase and assisting clients through online and phone banking problems.
- Instructing clients about security concerns regarding their accounts and online transactions.
- Providing clients with information on account status and check / instrument clearance.
- Verifying clients’ accounts to ensure that no fraudulent activity is apparent.
- Handling about 25-30 calls daily.
0-5 years of experience
- Manage and maintain all steel mill receivables ranging from $75 to $120 million. Responsible for over 750 active mill accounts located in the United States, Canada, and Mexico.
- Assist in obtaining financial statement updates along with proper setup paperwork for new customers.
- Prepare monthly credit reviews for each region’s active customers, and review results with management and sales team.
- Concentrate on building relationships with upper management, sales
- Actively participated in the development of a recent process improvement
- Maintaining a monthly DSO range of 26-31 days on terms of Net 30.
0-5 years of experience
- Responsible for filling all return and backorder reports
- Handle 100+ inbound/outbound calls per day regarding collection and order issues
- Responsible for a high level of customer service
- Conduct daily bank and customer verification to prevent fraudulent orders
0-5 years of experience
- Handle basic application processing
- Check and verify information in system vs applications to ensure accuracy
- Gather appropriate application and other pertinent information from merchants
- Review credit bureau
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
