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0-5 years of experience
Processed complex account requests including account openings, contributions, distributions (including QDRO), internal and external transfer requests, corrected tax forms, Required Minimum Distribution calculations, and account closures for retirement brokerage accounts.
- Compiled a daily status Excel spreadsheet used to analyze and report current workflow levels within the Retirement department. Information was used to monitor efficiency, assist manager in assigning priorities, directing team mates, and expediting work flow.
- Maintained a Retirement email box, utilized by various departments throughout the company for customer escalations; researched and resolved inquiries within three hours of receiving requests. Functioned as a system and process subject matter expert.
- Instrumental in the transition and implementation of Bank IRA retirement products to the Charlotte location; Facilitated training of team members on all bank processes
- Trained/mentored new associates and provided guidance and support on all aspects of the Retirement department
- Consistently met or exceeded quality and productivity goals, while in compliance with government regulations and company policies
0-5 years of experience
- Utilized CRM skills to provide service to clients on investment portfolios
- Communicated investment philosophy to assist clients in building balanced portfolios to achieve investment goals
- Processes account openings, transfers, rollovers, in addition to analyzing financial data to ensure accuracy of processes
- Achieved Q2 recognition for efficiently and effectively servicing and assisting clients in reaching investment goals
- Consulted on retirement solutions for clients of various segments (Including High Net worth)
- Liaison between client and Personal Advice Services, increased client participation in PAS service
- Created a successful PAS lead sales process for my colleagues to implement, helped increase teams overall asset consolidation imitative
0-5 years of experience
- Provided high quality client service across Institution Participant Services by responding to phone inquiries and providing account and plan information from various information systems.
- Provided written and verbal investment performance, legal, regulatory and tax related information to participants.
- Initiated routine participant including loans, exchanges, allocations, withdraws and terminations.
- Identified routine participant needs with urgency, professionalism and efficiency.
- Communicated with various areas of the Institutional Investor Group division to enhance the overall quality of workflow.
0-5 years of experience
- Provided customer solutions to complex or escalated issues, while maintaining excellent customer service
- Assisted customers over the phone daily, with opening or maintaining existing CD/IRA accounts, while deepening or retaining relationships through sales and service
- Maximized clients banking and investment relationships and achieve financial well-being. Taking inbound calls to educate, provide awareness, answer detailed questions, show empathy and help clients achieve their financial goal.
10+ years of experience
- High volume phone, customer service liaison who guides and advices branches, call centers and clients with regulatory questions and paperwork for IRA and Health Saving new account deposit processing. Also support customer service phone line for deceased claim beneficiary processing, advising beneficiaries how to complete forms and obtain additional paperwork when required. Set up and process all IRA required minimum distributions including working with plan administrators to obtain former employees qualified plans. Selected as a department trainer for new employees, always willing to assist team members in order to meet deadlines and service levels. Helped develop training protocol to evaluate new employee learning plans and development.
- Process IRA and Health Saving accounts including, Closeouts, Withdrawals, Trustee Transfers, Rollovers, Internal transfers, Certificate of Deposit Renegotiations, Contributions, Roth conversions, Excesses. Reviewed and ensured all client forms and documents are correct and accurate for IRS government reporting. Indexed all department work from various processes. Helped enhance and develop department procedures for Retirement and Health Savings account forms and processes, as a result minimizing risk for the department and efficient operations. Continuously receives an annual employee Staff Incentive Plan Award for achieving an outstanding employee work performance.
- Researched and corrected client’s IRA and Health Savings accounts, ensuring all government reporting due to bank errors, back office and customer errors are in compliance with government regulations, also re-issued checks and placed stop payments. Balanced General ledger accounts and reconciled discrepancy reports. Processed deceased customer account claims including payouts, spouse rollovers and new beneficiary status accounts to designated beneficiaries, Trusts, Estates and Charities. Developed and simplified beneficiary process workflow from paper to paperless, on excel including image document retrieval from microfilm to desktop application.
0-5 years of experience
- Organizing client documents
- Maintained and created new client relationships
- Engaged clients in understanding financial needs and provided helpful solutions
0-5 years of experience
- Enroll Customers into 401k plans
- Educate customers on all of their options regarding their 401k
- Issue 401k loans, in services withdrawals, hardship withdrawals, final withdrawals.
- Educate customers on penalties and taxes that may apply.
- Initiate any paperwork that might be required by plans.
- Answer any question or concern customer might have.
- Start out investigations if something is usual on customer’s accounts and follow up.
0-5 years of experience
- Assist public educators and employees with the comprehension of Ohio’s different public pension systems
- Provide individualized pension analysis reports with pension income projections and shortfalls
- Develop comprehensive retirement plans to include retirement income, tax, insurance, and debt consolidation recommendations.
- Implement recommendations through the use of employer approved vendors and various life insurance products from the multiple companies I am licensed with.
- Review retirement plans with clients on an annual basis to adjust for life changes and to maintain the savings strategies we established.
- Conduct multiple special research projects for Regional Vice Presidents including product analysis, back office development, and exploration into new markets.
- Create and present training presentations to over 50 representatives at annual regional meetings.
- Attended selective intensive four day training in Sacramento ran by the company’s three Managing Vice presidents.
- Currently pursuing Certified Financial Planner designation with plans to take the exam in November 2017
0-5 years of experience
- Prepare, submit and process routine requests related to deceased member’s accounts.
- Determine beneficiaries eligibility for benefits, calculate benefits and overpayments.
- Ensure compliance to state and federal regulations and plan provisions.
- Review beneficiary applications and supporting documents for authenticity, accuracy and completeness.
- Provide prompt, accurate and friendly customer service to internal and external customers regarding processes, procedures and regulations of the retired death section.
- Manage workflow assigned to queue and ensure accounts are processed according to agency standards.
- Routinely enter data into agency system to create, add to or update accounts.
0-5 years of experience
- Provides fast and responsive assistance to agency contacts via phone and written correspondence.
- Enrolled members under correct plan types based on service.
- Corrected member account errors to ensure accurate benefits.
- Worked to create process efficiencies and process improvements.
- Section liaison and Knowledge Base contact point.
- Processed member elections to make sure elections were made timely and in accordance with state law.
0-5 years of experience
- Responsible for explaining processes and policies to a diverse customer base in the state.
- Communicated with multiple store managers and supervisors regarding files and qualifications.
- Responsible for processing, imputing important data for vehicles purchased and filing sensitive information of members.
- Contacting members with appointment dates or with missing information to be sent.
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Retirement Specialist
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
