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Revenue Manager Resume Samples
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0-5 years of experience
Managed daily functions of revenue collection, deposit reconciliations, deposit refunds, cash applications, audit compliance, direct bill credit review and collections, supporting 139 hotels.
- Developed and implemented new company guidelines for store to corporate communications process that save $90k/yr in shipping costs
- Eliminated non-value added process in audit that saved $500k/yr in reimbursable expenses
- Successfully managed cross-functional team through several system modifications and increased workload without additional staff by continuously re-evaluating processes while keeping the spirit alive and the staff smiling
- Greatly improved relations with sales team by being proactive in credit and collections management resulting in zero guest complaints due to credit holds
0-5 years of experience
Responsible for development of the group market segments and solicitation of new group clients and accounts while
Maintaining existing relationships primarily with Local [company name], Government, and Citywide accounts.
- Exceeded Top Line Budget by $1M
- Hit an all time personal goal of $1M of group booked in 2008
- Won 2009 Sales Sprint Award for First Hospitality Group for achieving over 100% of sales goals
- In Charge of Revenue for the hotel, marketing Plans and End of Month Reporting
- Received the Smith Travel Research’s “Top performing mid-scale hotel with out food and beverage” award.
- Managed, and maintained all social media sites, including independent and brand websites.
0-5 years of experience
Achieved 97% collection rate by the initiation and maintenance of dialogue with large customers, including government departments and agencies
- Evaluated revenue flow and identified discrepancies in the process
- Implemented strategies for sales and revenue, which saw revenue growth of 3% by end of third month
- Managed operations of cash offices and provided daily cash collection reports to the Accounting Department
- Gathered information from the Ministry of Housing on their housing drive, which was used to project sales for the five-year strategic plan
0-5 years of experience
Segment Strategy
- Developed category and product strategy for the $270,000,000 industrial and food processing segments.
- Leveraged competitive information, product data, and customer insights to identify trends and long-term business opportunities.
- Achieved consistent product positioning by implementing price guidelines, leading to ease of quoting and growth in revenue of 15%.
- Executed brand strategy through customer engagement, in partnership with sales and brand team, to increase year over year EBIT by 8%.
- Mentored employee, resulting in grade and 13% salary increase.
0-5 years of experience
Advanced, improved, and implemented new pricing strategies for 15 hotels, increasing revenue for 12 comparable hotels by 1.3M.
- Maintained and enhanced client experience bringing five additional field hotels into the center because of appreciated work performance.
- Used advanced tools and internal resources to further sharpen revenue management skills and apply for continuous hotel revenue improvement.
- Utilized and maximized new technology, redirecting declining revenue to positive RPI and RevPar growth, while increasing client system satisfaction.
- Produced and directed inter-departmental event, bridging and fostering cross departmental connections and future collaboration.
- Participated or lead various committees and projects focused on improving work practices emphasising efficiency and overall improvement.
0-5 years of experience
Successfully recruited, trained and managed reservation staff. Created increased awareness of revenue maximization.
- Performed and handled all reservation procedures.
- Consistently maintained or exceeded monthly forecasted room budge thus maximizing hotel revenue.
- Strategically implemented minimum/maximum length of stay restrictions thus achieving improved efficiencies and enhancing profits.
- Directed rate and inventory strategies at hotel. Employed demand-pricing principles to drive rate and occupancy, resulting in increased revenues.
- Consulted with the sales department to ensure the accuracy of group blocks and rooming lists on a day-to-day basis.
0-5 years of experience
Developed personal Revenue Management Training program with Embassy Suites Brand Director of Revenue, using Brand and Personal Best Practices.
- Consistently achieved 3% to 3.3% forecast to actual revenue accuracy while in position.
- Worked closely with Director of Sales, Sales Managers, General Manager and Front Office team to achieve maximum total hotel revenue.
- Collaborated with line level to executive level employee in the development of reservations operations.
0-5 years of experience
Supported, developed and maintained relationships with a portfolio of 120+ strategic, high level accounts
- Performed pricing analysis and strategy, utilized problem solving skills to determine root causes of revenue
- Proposed new pricing models and additional revenue streams to key decision makers which resulted in 40%
- Provided technical training and performed content management updates for Nor1 eStandby applications
- Analyzed and interpreted quantitative data to identify industry trends
- Added and implemented 7+ new properties per month into the Nor1 eStandby platform
0-5 years of experience
Managed rates, ensured competitive rates in relation to comp set and demand, plus managed staff of 2 in reservations and 10 at the front desk.
- Detailed rate parity and inventory on all 3rd party extranets: Orbitz; Expedia; Hotel.de. Booking.com, Hrs, Worif, Tourico, Hotwire, Hotrooms, CRS, Lastminutetravel, Quickbook, Venere.
- Created and controlled special promotions on 3rd party extranets.
- Planned, oversaw software and staff during reservation and front office side of migration from Fidelio to Epitome on time and with no disruption to guest reservations and guest experience.
- During the software migration, led the Reservations side as well as co-led the Front Office side of the migration project successfully and on time.
- Due to experience and willingness to help where needed, acted as Front Office Manager to ease staffing difficulties.
0-5 years of experience
- Transformed transient revenue performance through channel optimization, reversing a 3-year decline in revenues
- Increased overall room revenues by 22% over 2 years through effective pricing and yield management
- Performed pro forma revenue analyses for hotel sales team to assess potential group business
- Planned and directed build out of pricing and rate structure for new Opera PMS installation at the hotel
0-5 years of experience
- Monitor, analyze, and adjust car rental rates to maximize profitability in three separate markets.
- Produced a 46% increase in reservation revenue from 2012 to 2013 with a 42% increase in fleet; 15% increase from 2013 to present 2014 with a 14% decrease in fleet in key location.
- Created and implemented tracking system for trends in future bookings.
- Communicate with corporate staff and location managers on day to day operations to maximize revenue.
0-5 years of experience
Completed and transmitted daily activity reports that included total revenue, cash, credit, and receivables.
- Verified and balanced entries and records of financial transactions reported by various hotel departments using bookkeeping and calculating machines.
- Performed as Manager on duty by covering front desk. Ensured that all clients received hospitable and responsive service.
- General administrative support functions such as: preparing correspondence, receiving visitors, recorded and distributed messages, answered, screened, and distributed calls.
- Maintain and handle confidential material.
- Maintained supplies, sorted and distributed department mail and faxes, and maintained monthly team calendar.
0-5 years of experience
- Initiated and reviewed rate strategies for each month, monitored success and report of the progress during weekly revenue meetings
- Developed accurate month end reporting through the use of Vision report writer and IDeaS used to extract raw data and develop Excel based reports for analysis of past and future production, pace, business mix and tracking lost business for the corporate Revenue Plan as well as strategy analysis
- Maintained best practice standards which include competitor analysis, monitoring market trending, improving channel management, optimizing business mix, pricing control and development
- Maintained 95% forecasting accuracy for operational cost containment, as well as weekly 90-day forecasts and yearly projections
- Acted as a gatekeeper of Opera property management system as well as improving integration between selling systems for better efficiency and increased production
- Increased online travel production by $1M a 320% increase year over year
- Assisted sales staff in tracking individual travel production and identifying declining segments as well as helping target future prospecting efforts
0-5 years of experience
Analyze and implement transient pricing and strategy for an 800 villa resort
- Responsible for short term and long term forecasts and budget, business evaluation, analysis, and inventory management
- Maintain competitive advantage to exceed budgeted revPAR growth through market intelligence
- Audit of systems set up to ensure accuracy and provide the best customer experience
- Contracted and managed group/ event bookings
- Streamlined Regional reports allowing Revenue Managers freeing up time for analysis
- Created a consistent job description among our Revenue Managers as well as created the responsibilities for the Regional Coordinators brought on board
Revenue Manager Duties and Responsibilities
To accomplish their primary goal of maximizing revenue for a hotel or other establishments within the hospitality industry, Revenue Managers must complete several tasks. In reviewing several job listings and other sources for this profession, we found the following are among the core duties and responsibilities of a Revenue Manager.
Create Pricing Strategies A major function of the Revenue Manager is to determine and set room rates and other prices in order to keep hotels competitive and earn revenue. This aspect of the job might include assisting in creating promotional campaigns in order to generate business, work with front desk personnel to track customer trends and reservations, and communicate with sales teams to gather sales figures. Revenue Managers will also forecast future demand and pricing trends.
Conduct Competition Analyses In order to determine competitive prices to ensure increased reservations and more revenue, Revenue Managers will periodically evaluate the prices of their competition. They will also analyze economic trends to determine the demand for hotel reservations based on tourism and business travel.
Track Hotel Revenue Revenue Managers will work with various departments within a hotel to create a budget and use accounting processes to determine the hotel’s revenue after expenditures. They will report financial information to general managers and make suggestions for increasing revenue through changes in pricing and efforts in generating more business.
Revenue Manager Skills
As expected, a Revenue Manager would need excellent analytical, communication, customer service and organizational skills in order to be effective in this position. Both written and verbal communication skills are a must, as Revenue Managers typically conduct meetings and submit reports. They should be strong team leaders who can focus a group on achieving the same goal of creating revenue for a lodging establishment. An attention to detail, above average math skills and the ability to meet deadlines are all important aspects in revenue management. In addition to these general skills, a Revenue Manager could be expected by potential employers to possess the following skills. Core skills: Based on job listings and other sources we looked at, employers want Revenue Managers with these core skills. If you want to work as a Revenue Manager, focus on the following.
- Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates
- Forecasting pricing and revenue based on demand and market trends
- Evaluating trends in the economy and hospitality industry
- Creating promotional plans to increase revenue
- Understanding inventory management processes
- Generating revenue reports
Advanced skills: While most employers did not require the following skills, multiple job listings and additional sources included them as preferred. Add these to your Revenue Manager toolbox and broaden your career options.
- Ability to communicate in multiple languages
- Proficient in Microsoft Office applications
Revenue Manager Resources
The following are among the best industry resources we found that could be helpful as you continue your research of a Revenue Manager career. Both online and print resources are listed here. On the Web
HOSPA Blog – Hosted by the Hospitality Finance, Revenue and IT Professionals (HOSPA) organization, this blog contains articles on industry news and practices relevant to Revenue Managers.
Hotelier Magazine – An online publication containing articles and features that could be of interest to Revenue Managers, such as industry trends and technological advances.
Life of a Revenue Manager – A recently revived blog offering a personal insight into the daily tasks and responsibilities of a Revenue Manager. Industry Groups
Hospitality Finance, Revenue and IT Professionals (HOSPA) – A professional organization providing career development and networking opportunities for Revenue Managers. Offers educational courses, industry news and a monthly magazine.
American Hotel & Lodging Association (AHLA) – Established more than 100 years ago, AHLA provides professional support and educational resources for various employees within the hospitality industry, including Revenue Managers. Its Educational Institute (AHLEI) offers certification for Revenue Managers. Books
Revenue Management for the Hospitality Industry, 1st Edition – Described as the “first text” of its kind, this book is a comprehensive study of the processes and techniques Revenue Managers should know to successfully manage inventory and prices and generate revenue for their establishment. Contains case studies and other examples.
Revenue Management – An extensive look at revenue management practices within several industries to show how these strategies encourage growth and increase revenue.
The Strategy and Tactics of Pricing: A Guide to Growing More Profitably, 5th Edition – Though not focused primarily on the hospitality industry, this book shows readers effective market management techniques and provides insight into pricing theory to help Revenue Managers and similar professionals build revenue.
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Revenue Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
