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0-5 years of experience
Maintaining a top performing team to achieve and exceed sales goals for a team of 6 people. Promote balance with sales ensuring focus on customer satisfaction. Resolving billing issues to maintain customer relationships. Negotiating payment plans to increase club growth and customer retention.
- Within 7 months created the most profitable PT department in the company.
- Organized 90 day “Commit To Get Fit” contest with Sales and Marketing.
- Coached and developed employees to be diverse in training and customer service.
- Revamped website to drive customer traffic by partnering with Marketing on trainer bios.
0-5 years of experience
Designed a new training model for new Fit-Pros resulting in improved staff selection process and reduced staff turnover.
- Increased Service revenue over $140,000 over prior year.
- Maintained direct communication with OM and SM to assure accurate overview of activities and ensure facility integrity.
- Facilitated training program for “Next Generation” FMs
- Opened new clubs successfully; managed grand opening activity, hiring, training and execution of the store opening plan
6-10 years of experience
Responsible for sales, education, and training of a team of 50 personal trainers.
- Supervised and coordinated the activities of workers engaged in the planning, selling and instructing of fitness plans for clients of health club.
- Assigned and adjusted work schedules to meet customer demand.
- Coordinating efforts in helping out the general operations of the fitness organization.
0-5 years of experience
Responsible for daily operation of 35,000sq. ft facility with annual operating budget of $6 million. Supported company goals and mission by developing and training staff. Utilized customer service systems and analyzed metrics to improve member satisfaction scores by 27%.
- Increased gross revenue 15.7% year over year
- Conducted departmental overhaul of staff, expense controls, and policies to achieve company KPI’s.
- Utilized Datatrak software to input customer data, track services, and financial information.
- Manage budget expenses for departments and code purchase orders correctly
0-5 years of experience
Design and effectively implemented and managed the group fitness program for a vibrant fitness center. Acted as a liaison between instructors, members and facility management.
- Managed 12+ Fitness Instructors. Continuously organized and monitored the implementation of a weekly 30+ class group
- Partnered with club management to enhance and improve the group fitness program.
- Interacted and communicated with club members regularly to solicit feedback in order to ensure customer satisfaction.
- Maintained equipment and the facility where classes take place.
6-10 years of experience
Responsible for sales, education, and training of a team of 50 personal trainers.
- Supervised and coordinated the activities of workers engaged in the planning, selling and instructing of fitness plans for clients of health club.
- Assigned and adjusted work schedules to meet customer demand.
- Coordinating efforts in helping out the general operations of the fitness organization.
- Grew an underdeveloped team from 58% to 120% of goal.
- Number one location in the region Q2, 2012.
- Sales of the entire department in excess of per month.
0-5 years of experience
Oversaw membership and personal training sales for multiple locations in the Utah Market. Responsible for new business development, Client retention, member services, and staff training and development programs. Recruited and trained a team of professionals to consistently hit monthly financial targets.
- Drove talent acquisition and development for the District as a Fitness Manager.
- Trained and mentored three employees to promotions to management positions throughout the district. 75% of the Fitness Managers in the market were my former assistants.
- Set company record for single largest Personal Training Revenue Day for an existing store.
- Consistently exceeded revenue expectations and finished in the top tier of clubs in the Pacific Northwest Region
- Responsible for exceeding customer expectations and resolving member concerns.
- Implemented and sustained a culture of recognition for both members and team members that focused on “Changing Lives” and creating personal success stories for members.
0-5 years of experience
Created and analyzed monthly trainer business plans to ensure the budgetary success of the personal training department
- Assisted the sales and operations team with inquiries and member concerns
- Conducted weekly audits and performance evaluations of all personal trainers
- Developed business plans and coaching reports for all personal trainers, empowering them to reach their monthly targets
0-5 years of experience
Hiring and Training Personal Trainers while overseeing the current 10 Personal Training Staff
- Assisted the General Manager with membership experience support
- Managed budgets from within the Personal Training Department, membership sales, training sessions
- Trained clients for 15 hours/week, personal training sales 15 hours/week and dedicated 10 hours to management duties
0-5 years of experience
- Lead a team of 18+ private trainers– handling all recruiting, hiring, and training as well as ensuring all personal performed at consistently high levels.
- Developed and maintained a wide base of member relationships. Specialized in member engagement and retention.
- Overhauled an underperforming department developing a team that was able to consistently meet and exceed budgeted target for rendered revenue.
- Worked closely with marketing department to create and promote and write copy for special events and programs.
0-5 years of experience
Developed and progressed PT’s into both Pro Trainers and Fitness Managers for the company
- Managed and maintained PT clients issues and concerns while maintaining the company’s ACP expectations
- Maintained all of the fitness floor areas with walk through and repair reporting to maintenance departments
- Assisted FD with daily tasks and regional development days with processes and protocol training
- Achieved all PT business metrics from Revenue to PTM sales with more than a 20% increase from
- Facilitated Personal Training Business Course for all new hire Personal Trainers in the New Jersey/New York market
- Trained and mentored new hire Fitness Managers for Northern Jersey
- Developed Powerpoint presentations and guides for all Fitness Manager tools
- Facilitated MoSo trainings for ongoing support for Fitness Managers and Personal Trainers at multiple locations
0-5 years of experience
Responsible for the successful attainment of department targets, including revenue and member retention
- Hires, trains and develops a strong team of 15-20 Personal Trainers
- Develop weekly work schedules for fitness staff. Ensure that staff properly uses the Time & Labor system, ensure that staff complies with Time and Labor guidelines, and manage overtime in accordance with company guidelines
- Directly responsible for $615,000-$1.5 million annual budget
- Over delivered % to budget every month as Fitness Manager
- Top fitness manager out of 19 clubs within current district
6-10 years of experience
Increased fitness department revenue by 300%.
- Reduced operational overhead by
- Managed fitness operations, group exercise, aquatics, and personal training.
- Directed the Parisi Speed School. Sports Performance Program.
- Implemented the NEWFIT process, managed club internships, specialized programming, and increased member retention.
6-10 years of experience
Supervised and coordinated the daily fitness activities of the team of instructors
- Evaluated instructors and crafted and implemented group fitness schedules
- Implemented marketing research and product analysis to better meet members’ demand
- Maintained contacts with fitness clubs worldwide to research and identify new trends in services and products
- Developed Latin Grove class that increased membership and class enrollment by 25%.
- Top presenter at international fitness conventions in U.S.A., Europe, Australia, Middle East, and South America
- Conceived new programs and styles, trained and tested instructors, coached choreography and presentation skills for ORTHOS, a Spanish leading fitness group based in Barcelona and Madrid
- Consulted on the development and implementation of tailor-made fitness programs and marketing strategies that enabled FRANCESCO CONTI FITNESS CLUB, an elite Italy-based fitness provider, to successfully reposition themselves in the marketplace
- Choreographed and starred in four fitness training videos for instructors made in the US and London, UK and distributed worldwide.
- Developed choreographies and trained instructors as a continuing education credits provider.
0-5 years of experience
Manage staff of 10-15 personal trainers to ensure high client satisfaction and client retention
- Responsible for back office reports using various systems and resources such as Cexion, Mindbodyonline and ezfacility to run an organized department
- Work directly with Sales Manager to pursue client growth and increase revenue in the training department
- Continually adapting to industry changes by creating new departmental operations that impact the successful growth and opportunity of [company name]
- Certified in both Les Mills group fitness (BODYPUMP, BODYATTACK, BODYFLOW, CXWORX, GRIT), TRX and CrossFit
0-5 years of experience
Responsible for average monthly Personal Training Sales of $200,000 and 1950 monthly Personal Training Sessions.
- Increased monthly Personal Training Sales by $50,000 within First Fiscal Quarter of 2010
- Increased monthly Personal Training Sessions by 400 within First Fiscal Quarter of 2010
- Lectured PT Success Series to current Team Members located in New York, NY, Beverly Hills, CA, Orange County, CA and West Los Angeles, CA
0-5 years of experience
Delivered financial results of 104% of which resulted in delivering on our overall operating profit of $5,400 over PY
- Responsible for on boarding and developing trainers delivering 5k +120 sessions serviced
- Top Fitness Manager production honor award
- Delivered $ 6000 + on personal production
- Cross Trained Membership – Help increase CF budget YOY
0-5 years of experience
Managed 65 trainers at the largest revenue generating club in the company and in New York
- Created Wellness and health programming for Reebok members
- Handle the dissemination of reports and goals to the trainers and guided the team to exceed sales goals
- Implemented a new member training system that increased active client penetration
0-5 years of experience
Supervised efficient working staff of 12 personal trainers.
- Performed payroll calculations and commissions based on workout sessions completed.
- Assisted over 200 members to achieve fitness objectives efficiently based off their goals
- Maintained efficient staff coverage on floor.
- Designed and implemented personal fitness programs.
0-5 years of experience
Oversaw fitness sales revenue through sales of personal training memberships and fitness services and products
- Managed maintenance and purchasing of fitness equipment
- Responsible for profit and loss management and financial results
- Hired, trained, and managed personal training staff including trainers and group exercise instructors
- Regularly performed member outreach to schedule fitness assessments, orientations, and sessions.
- Also performed regular follow up outreach to members prior to sessions to assure quality control and member satisfaction.
- Trained and assisted training staff to grow, develop, and maintain their business.
0-5 years of experience
Directed the club to deliver the best guest and member experience.
- Implemented new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance.
- Engaged club member base, greeted and interacted with members, and conducted member satisfaction surveys under company guidelines.
- Resolved member concerns and complaints in a professional manner within corporate and club parameters.
- Certified that retail was optimally merchandised and displayed and that merchandise transfers took place according to company policy and procedure.
- Supervised point-of-sales (POS) operations and file daily and weekly club revenue reports.
- Managed inventory receiving and inventory control activities per company guidelines and prepared inventory reports.
- Provided a safe working environment in compliance with OSHA/MSDS.
6-10 years of experience
Managed fitness professionals in a team environment
- Initiated personal training sales with new and existing clients
- Worked extensively with post-rehabilitation patients
- Designed, implemented, and supervised conditioning programs for clientele of all ages and abilities
- Created small group training programs for children and adults
- Implemented an in home training program to meet the needs of clients unable to travel
0-5 years of experience
Learned competitive sales with monthly closing percentages ranging from 55% – 70%
- As Fitness Manager increased personal training revenue by 50%
- Developed skills in managing a team while also educating on the membership and sales system
- Gained knowledge in fitness and proper supplementation
- Developed skills in creating and maintaining customer relationships
0-5 years of experience
Work closely with clients to achieve their fitness goals.
- Develop exercise and nutrition programs for clients.
- Manage Fitness club and trainers in the absence of the Fitness Manager.
- Monitored clients progress and diets through weigh ins and food logging
- Helped maintained a clean and safe working environment.
- Working closely with other trainers in achieving their own success
- Contributed in Fitness club achieving monthly revenue goal.
0-5 years of experience
- Supervised staff of 15 personal trainers
- Calculated and maintained payroll for fitness department
- Organized fitness group classes
- Generated income and increased profits for the company through selling of personal training hours
0-5 years of experience
Developed business strategies for a successful team of personal trainers.
- Created and assigned a large client base resulting in increased profit.
- Encouraged feedback from clients and increased the clubs yelp score by 2 stars.
- Generated over $4500 in individual personal training sales each month.
0-5 years of experience
Promoted 4 times in 3 years.
- $1.6 Million revenue in 2013, 10% increase year over year.
- Achieved monthly sales objectives for up to 30 personal trainers and 8 sales personnel; by contributing sales training information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends; determined sales training system improvements; implemented change.
- Increased employee retention by 15%.
- Managed human resources operations by: recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
- Created a streamline communication method with team to improve business plan execution efficiency.
- Maintained payroll operations by following policies and procedures; reported needed changes
- Cultivated strong relationships with prospective and existing clients.
- Provided information to management by assembling and summarizing data; prepared reports; made presentations of findings, analyses, and recommendations.
0-5 years of experience
Responsible for meeting and exceeding monthly club goals by selling personal training to members.
- Recruitment and training for new hired trainers and fitness managers.
- Ensured club was on track for the month by keeping stats and evaluated areas of improvement.
- Overseer of all personal training staff, making sure that all employees are meeting standards and providing excellent service to all members throughout the gym.
0-5 years of experience
Primary responsibility is to ensure the club’s PT goals are met at a minimum of 70%.
- Educate sales staff to facilitate the members’ introduction to the PT service and sales process.
- Reporting daily sales stats to the proper upper management personnel.
- Consistently looking for new talent inside and outside of the gym, mentoring 8 trainers.
- Effectively communicate any new or changes in policy in a timely manner.
0-5 years of experience
Managed and maintained gym operational budget.
- Oversaw the sales process and systems.
- Managed, monitored, and evaluated the performance of gym department managers.
- Participated in hiring, training and scheduling of all gym level associates.
- Coached, developed, and lead team.
- Delegated, monitored and evaluated the responsibilities of sales team.
- Managed the disciplinary actions involving all gym level associates.
0-5 years of experience
- Managed day to day operations of high end fitness facility including managing over 35 trainers, contributing to sales revenue, ensuring excellent customer service, scheduling member appointments, developing programming and attending leadership team meetings.
- Part of PREP (physicians referral exercise program) training and programming which works with people with medical conditions to get them on a path to wellness.
- Taught and helped develop curriculum for a Cancer Exercise program.
- Designed fitness programs for clients of all ages and fitness levels.
- Taught group exercise classes.
- Conducted member assessments including body composition, cardiovascular fitness, strength and flexibility
6-10 years of experience
Led a team of 85 instructors and trainers at [company name]’s flagship club ‘The Sporting [company name]’, San Diego
- Increased the quality of instructors and trainers through recruitment, hiring and training Group x instructors and Personal Trainers
- Developed a highly successful group fitness schedule which increased the usage by 35%
- Increased the Personal Training revenue, marketing and membership sales
- Created successful educational modules for instructors and personal trainers
- Increased revenue for special events by 50%
- Championed increased membership by creating a competitive group fitness program and hiring elite group fitness instructors and personal trainers
- Expanded the indoor cycling program to ‘Best in Town’ at The Sporting [company name]
- Created the largest yoga program of any fitness facility in San Diego at ‘Frogs’
0-5 years of experience
Helped clients reach their health and fitness goals through appropriate cardiovascular, flexibility and resistance exercises.
- Knowledge of human anatomy and the concepts of functional exercise, basic nutrition and basic exercise science.
- Oversaw training staff, gym equipment, maintenance of gym and clients programs.
- Responsible for personal training sales revenue and daily tasks.
- Top performer for bi-weekly and monthly sales in company.
0-5 years of experience
Served as liaison between the general manager and fitness consultant staff.
- Assisted the fitness coordinator with the daily operations. Enforce all fitness-related policies and procedures. Execute risk management plan.
- Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff.
- Organized and manage all staff meetings. Coordinated continuing education workshops.
- Verified fitness attendant payroll at the end of each pay period.
- Maintained fitness activity areas inventory. Making recommendations for fitness center purchasing.
- Assisted general manager with substitution process providing facility coverage when needed.
- Served as liaison between the fitness attendant staff and equipment technician staff.
6-10 years of experience
Managed club operation sand sales associated with the Personal Training Department.
- Held weekly meetings about budget and sales operations
- Was top Fitness Director in the East Coast twice for sales
- Provided support to General Manager and Area Fitness Director, when needed
- Managed flow of the club from front end personnel to Training staff
0-5 years of experience
Responsible for maintaining clients’ healthcare confidentiality, data input, and registration documents
- Verify clients’ demographics, membership eligibility, and benefit coverage. Ensuring all required registration documentation is obtained and recorded into computer system.
- Ensure all prerequisite medical documents or waivers are completed, filed, and recorded
- Responsible for maintenance of client record for period of client’s training.
- Demonstrated experience using discretion and independent judgment to solve problems. Proven ability to locate and investigate new sources of information to evaluate and evolve solutions to problems.
0-5 years of experience
- Developed and implemented an employee handbook for all policies and procedures at the facility
- Trained and managed employees in branch
- Handled front desk operations and managed new memberships and sales for gym
- Created and implemented training programs for individuals helping them achieve their fitness goals
- Organized and ran boot camps with clients
0-5 years of experience
Sell EFT Personal Training Packages valued as much as $7200.00
- Build Goal Achieving Fitness Division
- Achieved 280+% growth in revenue in 2 years.
- Provide customer/client service to members
- Hire and on-board new trainers
- Manage a team of 10 employees to meet and exceed monthly sales budgets
0-5 years of experience
Built a client base from networking and prospecting current and former members.
- Developed and maintained relationships with clients and members.
- Developed and implemented program designs and nutrition plans for weight loss, vitality, health, and athletic performance for clients and members based on current trends and techniques.
- Managed five trainers and assisted in building their business and increasing revenue.
0-5 years of experience
Responsible for communicating, delivering and upholding the company standards of a clean, friendly and well maintained club.
- Establish and sell corporate fitness memberships and personal training.
- Hires, trains, develop and manage a strong team of Personal Trainers to reach individual and company revenue projections.
- Successfully trained over 600 sessions establishing client’s health and fitness goals.
- Manage maintenance of club equipment to ensure member satisfaction.
- Point of reference for all fitness expertise.
- Assist in managing club in absence of club manager.
0-5 years of experience
Oversee all fitness related activities and operations within the club.
- Strong focus on sales of personal training to new and active members.
- Responsible for achieving revenue and sales goals for personal training and the growth of active client penetration.
- Achieved success by consistently leading sales team in Philadelphia region and within top 10%+/- of company (160 clubs).
- Responsible for hiring, training and leading staff to successfully build their client base and reach their full potential.
- Promote leadership amongst staff and coworkers to provide an enjoyable member experience and comfortable work environment.
- Continuous improvement towards the momentum of sales, leadership and service.
- Assisted in the implementation of new computer operating system to manage POS transactions and service providing.
- Manage payroll, supply and equipment ordering along with additional administrative duties.
0-5 years of experience
Top 5 Sales in Personal Training National – Top Regionally ($11, 367 monthly average)
- Maintain 50% or higher client renewal rates
- Manage trainers and new hires
- Manage 80k sales goal monthly for the club’s personal training department
- Manage 10k Supplement and Polar goals for the Club ($2,500 Personal Goal)
0-5 years of experience
Managed training department of 20+ employees
- Exceeded personal production goals each month ($15k for AFM, $10k for FM)
- Promoted from Assistant Fitness Manager to Fitness Manager after two months to another location
- Met monthly sales club goals of $110k+ monthly
- Worked with GM and local businesses to market and promote club events and promotions
- Hired and trained new staff
- Led monthly club meetings
- Handled administrative duties: Payroll, Scheduling
- Managed member resigns and customer service issues
- Recruited to position by prior supervisor at O2 Fitness (see below)
0-5 years of experience
Supervised and coordinated the activities of workers engaged in the planning, selling and instructing of Fitness plans for clients of the health club
- Interviewed, hired and trained new employees
- Was instrumental in organizing and executing personal training promotions including PA announcements, training seminars and health fairs
- Responsible for setting and achieving revenue goals
- Regulated registration of employees for certifications and club assignments related to Company certification
0-5 years of experience
Responsible for overseeing gym-wide personal training
- Responsible for coaching and developing trainers and membership personnel
- Maintained facility cleanliness in accordance with industry-wide standards
- Managed the training schedules of twelve trainers
- Responsible for achieving club budget of forty thousand a month
0-5 years of experience
- Supervised, evaluated and trained a team of seven personal trainers
- Comprehensive understanding and sales of current fitness supplements
- Oversaw client progress and program folders of all trainers
- Successfully integrated existing program with past experience
- Averaged over 6K per month in fitness sales
- Trained an average of 80 sessions per month
- Over 85% client resign rate
0-5 years of experience
Provide supervision to 20 Americans and 100 Sub Contract Workers on Joint BALAD.
- Provide the daily and monthly inventory plus Sitrep of 10 Fitness Centers, which square footage is building all together, along with (8) Recreation Centers that is about square footage.
- Implement a 5 Year Spend Plan of all Morale Welfare Recreation Equipment.
- Provide necessary scheduling for all staffs.
- Provide administration for all Military MWR Fitness and Recreation Events on base for about 55,000 weekly Military, DOD and others on base.
- Establish and Maintain procedures for tracking and issuing Fitness/sports equipment to guest.
- Provided appropriate marketing/publicity materials for programs and Events.
- Indentified equipment replacement requirements, prepared necessary documentation (Requisitions, Form 9’s etc.), and submitted in accordance with Military procedures.
6-10 years of experience
- Managed the operations of four departments, (fitness, recreation, bicycle operation and rentals, and maintenance and staffing of the swimming pools)
- Managed the physical inventory process
- Recruited and supervised a staff of 50 during peak season
- “Fun for Kids” the recreation program under my direction gained recognition by several travel magazines and was featured in an article in USA Today
0-5 years of experience
- Handled interviews, hiring, training, and verify all references
- Updated past due accounts and report daily percentages to corporate
- Managed payroll and supplies monthly budget expectations
- Conducted weekly staff meetings & uphold company standards
- Attended weekly conference calls on upcoming sales promotions
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
