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0-5 years of experience
- Oversaw all functions in multiple banquet and dining room facilities.
- Managed and directed all facets of numerous corporate and social events including high profile 350 person galas, elegant weddings and business dinners, to intimate gatherings of 20 in a highly rated 25,000 sq. ft upscale steakhouse with annual sales exceeding $14,000,000.00 approximately 35 % of which was generated by the banquet department.
- Negotiated with clients to achieve maximum revenue and profit potential while exceeding guests
- Supervised, lead, motivated and trained banquet staff of up to 40 ensuring consistent high quality food and service standards.
- Upheld III Forks brand standards and reputation while enhancing guest satisfaction and profitability.
- Consistently held highest sales average in entire company.
0-5 years of experience
Managed wide variety of customer services and administrative task focus to provide superior guess satisfaction.
- Maintained contact with kitchen staff, management, serving staff, and customers.
- Trained new employees by providing knowledge of specific standards and polices.
- Processed daily invoices and billed renewed invoices to clients through Delphi and Aloha systems.
- Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
- Managed food delivery for 300+ guests for especial events.
0-5 years of experience
Managed finance and billing for Banquet events.
- Maintained Guest Service Relations focused on Customer Satisfaction and Repeat Business.
- Coordinated communication and managed team execution and standards between all teams to ensure successful events and high customer satisfaction.
- Trained and established client service standards.
- Managed up to 60 people.
- Managed and led Banquet and Catering events with additional responsibilities of maintaining Service & Quality standards across all service groups
0-5 years of experience
Assisted 200+ diners with obtaining food from multiple buffet/serving tables as needed.
- Improved inspection of banquet rooms ensuring all requierments were met.
- Awarded for mainting a strong client relationship increasing customer loyalty and postive feedback.
- Utilized a continuous improvement approach to ensure a high quality.
- Managed preparation, set-up, and service for 50+ special/catering events.
- Consistently offered professional, friendly and engaging service.
0-5 years of experience
Observed and monitored staff performance to ensure efficient operations and adherence to facility’s policies and procedures
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Maintained food and equipment inventories
- Scheduled staff hours and assigned duties
- Established standards for personnel performance and customer service
0-5 years of experience
Organized special events in restaurant and banquet facility, including receptions, promotions and corporate luncheons
- Actively participated in ongoing customer sevice programs to build sales
- Coordinated wedding receptions and banquets
- Directed selected staff throughout entirety of event
- Promoted a positive atmosphere and executed exceptional food and service
6-10 years of experience
Provided the establishment of personnel assistance by evaluating and resolving human relations.
- Attended meetings of managers, supervisors and work units.
- Was instrumental in establishing a competitive sales incentives
- Trained and managed 100 personnel in banquet staff on daily operations and achieving excellence in service as well as improved their productivity.
- Raised Wedding Sales
- Wrote employee training manual
- Operated audio-visual equipment for meeting rooms
0-5 years of experience
Supervised banquet operations and staff for groups of up to 800 attendees.
- Met contacts and verified BEO’s, special needs, and event itineraries.
- Interviewed and trained banquet staff.
- Assigned staffing and orchestrated timely execution of clients’ agendas.
- Daily accounting, posted daily revenue.
0-5 years of experience
Worked for a fortune best 100 companies
- Supervise a team of 15 employees
- Trained staff on Kimpton’s policies and procedures
- Managed and provided oversight at events as small as 20 and as large as 150
- Ensured client’s logistical requests and needs were met as outlined on Banquet Event Orders
- Directed and assisted in venue restoration that included dismantling and removal of equipment and supplies
- Ensured staffing needs were met when handling multiple events simultaneously and consecutively
- Encouraged repeat business by providing superb customer service
0-5 years of experience
Developed and implemented first training course and manual for banquet servers.
- Increased productivity and boosted morale by spearheading incentive program for banquet teams.
- Supervised banquet staff and assisted management with scheduling.
- Balanced cash receipts.
- Developed repeat business by establishing close and lasting relationships with customers.
0-5 years of experience
Managed team of 10 or more
- Surpassed revenue goals from last year
- Launched a new banquet program with Banquet Manager
- Scheduled and directed staff in daily work assignments to maximize productivity.
6-10 years of experience
Effectively manage 12+ staff members executing parties of 50+ patrons with average revenues of $15,000+
- Fully enable ongoing development and implementation standards for effective training execution programs for new staff pertaining to large events
- Responsible for training new hires on food & wine descriptions and corporate policy
- Successfully facilitate customer conflict resolution and relationship management while maintaining A++ service record and high customer satisfaction rating
- Demonstrate superior relationship development expertise that complements the ability to aggressively build strong client base and continue to drive ongoing revenue growth 3%+ per quarter
6-10 years of experience
Responsible for the execution of events from start to finish
- Accounting and cash management handling of the bars
- Developed better time management skills over the last five years
- Delegated job duties to catering staff
- Work closely with clients, management, bartenders, catering staff to ensure events run smooth
- Managed and served at high profile events from Barack Obama dinner to small dinner parties.
- Improved my interpersonal communication skills
0-5 years of experience
Four-Diamond, upscale, stylish hotel, with 310 guest rooms and 15,000 square feet of unique meeting & event space
- Supervise a team of associates as the point of contact during each banquet function
- Greet the client prior to each function and introduce myself to establish my presence as a representative of the hotel
- Ensure the event details from Banquet Event Orders are performed and implemented throughout the event
- Work with the Chef to determine how the food will be served for each function
- Connect with each client to obtain signed Banquet Checks for accurate event billing
- Send out Nightly Reports to hotel staff to communicate all praises and recovery opportunities from each function
- Delphi experience and MICROS experience
0-5 years of experience
- Coordinated with banquet and catering managers regarding event details
- Supervised room set up and food and beverage service for coffee breaks, lunches, cocktail receptions, dinners, and social events ranging in size from 10 people to 300 people
- Communicated client requests to banquet, kitchen and convention services staff
0-5 years of experience
Coordinated with catering staff on groups and parties upwards of 100 persons
- Supervised and trained wait and back of house personnel
- Maintained quality control of dining and bar areas
- Set up banquet department and supervised functions from start to finish
0-5 years of experience
Performed various hotel duties such as welcoming and assisting hotel guests with check-in and check- out, delivering room service, greeting visitors and assisting the front desk.
- Efficiently executed the set up and break down of events such as weddings, cocktail parties, and banquets and assisted with the execution of events as Banquet Captain.
- Responsible for valet parking during all events and for hotel guests.
- Completed weekly inventory and ordering for in house bar, including beer, wine, and liquor.
10+ years of experience
Assisted in leading the department in successfully servicing guests with annual revenues of 23 million.
- Assisted in the coordination of the guests needs to maximize satisfaction.
- Worked in the market which strongly focused on social, financial and entertainment.
- Provided control standards, direct floor supervision, training and team development.
- Worked closely with the banquet director, assistant directors, chef and the audio visual department.
0-5 years of experience
Assisted in supervising and coordinating banquet serving staff
- Responsible for making sure assigned events are organized and executed to ensure complete guests’ satisfaction
- Assisted Banquet manager in staff scheduling
- Assisted with administrative duties as designated by Banquet manager
0-5 years of experience
Set and decorate buffets and banquet areas
- Waited tables in a fine dining setting
- Increased the company’s profit in wine sales and other spirits
- Managed and trained new employees
6-10 years of experience
Planned and executed detailed events while supervising staff
- Scheduled daily catering orders and banquet event proposals
- Ordered supplies including linen and event rentals
- Provided support and guidance to fellow catering personnel
- Determined appropriate staffing levels, room assignments, buffet décor and enhancements
- Organized appropriate and timely set up of all functions and meetings
6-10 years of experience
Gained human resources experience working job fairs
- Responsible for the execution of events from start to finish
- Developed better time management skills over the last five years
- Delegated job duties to catering staff
- Work closely with clients, management, bartenders, catering staff to ensure events run smooth
- Manage and served at high profile events from Barack Obama dinner to small dinner parties.
- Improved my interpersonal communication skills
6-10 years of experience
Oversaw banquet for events ranging up to 4,000 attendees, including meal periods, coffee breaks, and beverage service in 40,000 square foot conference center hotel.
- Lead other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.
- Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks ready for service.
- Support senior leadership by developing and assuming basic management responsibilities.
- Named Associate of the Year 1999, 2001, & 2004
6-10 years of experience
Trained Servers
- Supervised Servers
- Increased sales by meeting contracted guest’s needs
- Aided in all scheduling of servers and banquet captains
0-5 years of experience
Function as Meeting Services Coordinator for four breakout spaces and one vendor suite.
- Confirm event contracts for all meetings and banquets.
- Maintain communication with group contacts so as to best detail BEOs and meeting agendas in Delphi 2013.
- Generate and confirm banquet checks for each meeting day.
- Partner with Directors of Sales and Food & Beverage to create new catering menus for all meals and meeting breaks.
- Create custom catering menus for events when requested.
0-5 years of experience
- Responsible for bus tours ranging from 50-250 and ensured they were
- Coordinated arrival of bridal party to venue and the grand entrance
- Responsible for all aspects of off-site catering events including loading of equipment, set up and execution of event as well as oversaw staff and clean up
0-5 years of experience
Managed and oversaw daily operation of a high volume restaurant.
- Interviewed, hired, trained and developed employees and managers. Restructured and operated location functions with immediate improvements in staffing and daily operation.
- Ensured constant communication between the manager team and hourly employees by scheduling weekly manager and monthly staff meeting.
- Ensured and maintained clean and safe environment.
- Organized weekly cleaning and maintenance schedule to ensure safety within workplace.
- Coordinated with kitchen staff ensuring food quality and proper food handling procedures are followed to ensure customer satisfaction.
- Conducted weekly inventory and troubleshooting by optimizing food cost control.
- Handled weekly sales forecast, budgets, payroll, monitored accounts receivables and payables.
- Organized wine seminar in collaboration with representative to improve guest’s hospitality, teamwork, and positive work attitude.
0-5 years of experience
Directed banquets for groups of 300+ guest (receptions, weddings, meetings, retirement parties)
- Assisted restaurant staff during peak periods with their duties
- Train banquet servers in customer service skills and supervise the staff
- Hold periodic staff meetings to discuss all of the issues and problems and to find solutions
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Provide a pleasant and efficient atmosphere for guest and staff with positive attitude
- Monitoring food preparation, presentation and quality
0-5 years of experience
Collected payment for event, room rental and menu supplied.
- Supervised other employees before and for duration of event.
- Ensured proper set up was completed for event, including room, tables and bar.
- Ensured host/hostess of party was satisfied with set up and service during event.
- Supervised clean up, re-set of room and closing duties at end of event.
0-5 years of experience
Performed duties as supervisor
- Trained new servers in protocol and etiquette
- Delegated side work and responsibilities to fellow co-workers
- Promoted customer satisfaction through personal interaction
- Noted for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability
- Demonstrated ability to interact with customers from diverse cultures and backgrounds
- Commended for multitasking abilities; frequently assigned larger parties during busy seasons.
- Intermediate knowledge of bartending
0-5 years of experience
Building Business for a new establishment by way of sales, marketing, staff and execution.
- Coordinated execution of all banquet functions on a day-to-day basis.
- Coordinated billing and cost breakdowns for banquet functions.
- Managed banquet staff through training scheduling and payroll.
- Coordinate closely with chefs on menu changes throughout the year.
6-10 years of experience
Serve at several different high volume venues including convention centers, receptions, sporting events, etc. with parties exceeding 1000 patrons
- Prepare the venue according to client’s preference
- Provide a fine-dining experience for the guests, paying special attention to V.I.P. guests
- Provide wine service and/or serve as a bartender for cash or open bar
- Resolve any complaints or conflicts
- Provide swift, courteous, accurate service for 40-50 at once
- Manage a group of up to 20 servers
0-5 years of experience
Responsible for organizing and properly timing multiple assigned events inside the 300,000 sq. ft convention center simultaneously
- Maintain and update all event orders to facility standards
- Oversee temporary and permanent employees to ensure company policies and standards are upheld
- Ensure that proper inventory is completed and all supplies are stocked
- Balance multiple events ranging in size from 5 – 5000 guests
- Accountable for proper consumption counts and numbers for each event that utilize this service
0-5 years of experience
Assisted in supervising employees during the set up and break down of events
- Coordinated with kitchen staff on food timing
- Responsible for training new employees on the day to day operations of the club
- Assisted Event Coordinator in planning both member events and weddings
- Responsible for delegating tasks to employees to improve member satisfaction
0-5 years of experience
Banquets/Catering
- Monitored the condition of banquet rooms, carpets, paint, lights, etc
- Assisted with food preparations, and food service
- Held daily and weekly BEO meetings
- Assisted with hall, and table setups
- Inspected and served dishes and beverages to our guests
6-10 years of experience
Supervise a large staff of more than 25 full time employees in a 300.000 square ft
property.
- Conducts weekly training of staff on service and set up.
- Prepare guest reports for General Manager (comment cards).
- Inventory control of all bars and food consumption sheets.
- Checked all captain reports and consumption reports.
- Supervised concession stands in absence of concession manager
0-5 years of experience
Preparation, Serve and set-up for conferences, meetings, weddings, and holiday events
- Demonstrate and maintain uniformity and organizational performance
- Ability to handle sensitive issues tactfully, respectfully and confidentially
- Lead most Banquet functions and assist in scheduling
- Strong initiative & ability to follow-through on duties with minimal supervision
- Articulate with detail settings and presentation
0-5 years of experience
Identify the event host to determine guests’ needs for each event, in order to make the proper suggestions to exceed customer expectations and company goals.
- Responsible for making sure our guests receive the highest standard of customer service possible.
- Plan, coordinate, and execute all banquet events on and off site.
- Communicate with guests and organize event details, such as: arrangement of event space, service time, audio/visual equipment, and any other special requests guests may require.
- Call clients for upcoming events to confirm reservations, determine arrival and service times, and seek out any special needs; then create, or update, Banquet Event Order accordingly.
- Coordinate timing and client requests with the executive chef to ensure expectations are met and exceeded.
- Determine service needs and consequently assign necessary staff.
- Employee of the Month: November 2011 and June 2012.
0-5 years of experience
Communicate directly with members to exceed expectations on service and food quality
- Develop operational plan for each event including pull sheets, set up, service needs, and breakdown
- Conduct pre-shift meetings and supervise staff on all aspects of service
- Work closely with Chefs to execute menu timing
- Maintain friendly, professional relationships with club membership
- Brainstorm with event sales team to create new ideas to improve banquet service and systems
0-5 years of experience
Prepared all work scheduling and ensure proper training for all servers and bartenders
- Prepare total charges for functions, present invoices to appointed contacts for payment
- Conduct pre-function meetings with staff; assign stations and partners; and review banquet event orders
- Arrange signage and pull sheets
- Ensure that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events
- Manage bars: arrange bartenders, bartend, train bartenders, requisition liquor and beverage, inventory liquor supplies and help with consumptions of bars.
0-5 years of experience
Ensuring all arrangements are made so as to provide the client with a very high level of service and quality
- Coordination and supervision of personnel in setting up function room to the desired specifications
- Responsible for the training, development and performance of all banquet
- General administration and recording work time of employees for payroll purposes
- Responsible for supervising the setup of a banquet bar, logging alcohol inventory
- Keeping records and inventories at the conclusion of the event or function for billing purposes
0-5 years of experience
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
- Perform/oversee serving duties– usually three course Family Style, Buffet style, or using Restaurant Menu. Perform as a Full-service Bartender when necessary
- Formulate Banquet Checks in Delphi systems and Micros system, then Present bills and accept payments
- Record production, operational, and personnel data using Excel Spreadsheets.
0-5 years of experience
Train, and supervise a banquet staff of approximately 30 employees in accordance with business needs, productivity, and high service standards.
- Supervising meetings, and conventions between 50-1500 people, including Government, Corporate, Association, Religious and Educational Groups.
- Hold pre-shift line-up reviewing BEO and reviewing a selected service standard.
- Ensure that any & all Food & Beverage items are presented and served correctly, adhering to the standards set out by Ritz Carlton hotel company, and noting any special requests & instructions, set out on the Banquet Event Order for the event.
- Ensuring that communication is constantly maintained between the Executive Chef, Sous Chef or Culinary Department Representative & the Beverage Manager during the event, alerting him or her of any changes in the schedule of service, challenges or adverse comments that may arise during the service of an event.
- Ensuring that communication is constantly maintained between Banquet Manager during the event, alerting those to any possible challenges or adverse comments that may arise.
- Ensuring that all relevant & applicable paperwork is filled out correctly, including the Captains Report, and copies distributed as required.
- Ensure that staff members return all equipment to the storage areas and that the room/area is left clean and tidy. Unconsumed Liquor & Wines should be returned to the Banquet Beverage Service Area.
- Complete requisition for additional supplies needed and submit to Purchasing Manager
- Positively impacted labor budgets through analyzing scheduling in relation to volume
0-5 years of experience
- Served beverages to guests
- Made sure the room was prepared on time
- Cleaned work area after functions were completed
0-5 years of experience
Worked with multiple departments to acquire the skills needed to ensure a successful catering operation.
- Managed several varying types of banquet event orders to guest specifications.
- Proven successful in a team setting ensuring the efficiency and success of each event.
- Excellent time management skills and the ability to multitask under strict time constraints.
- Strong customer service skills and the ability to comfortably interact with guests of functions.
- Worked with customers to provide creative design to their event.
- Managed several off site evens and events at the other affiliated company properties.
0-5 years of experience
- Managed daily operations in the restaurant, pool bar, lobby bar, room service and banquets.
- Supervise banquet servers, attendants, bartenders and other staff in F&B outlets.
- Execute banquet events according to the banquets order and catering specifications (BEO’s).
- Developed and executed events enhancing staff moral, training and sales techniques.
0-5 years of experience
- Execute the requirements set forth by clients for corporate functions, weddings, and private parties.
- Exceed guest’s expectations and anticipate the needs of our guests.
- Work one on one with clients in order to achieve 100% satisfaction
- Manage and direct the banquet staff before, during, and after an event.
0-5 years of experience
Plan the serving order and orchestrate its completion in a timely manner based on BEO
- Train and supervise staff, making sure we are providing excellent customer service
- Ensure proper banquet check control, being sure to make changes and review items as necessary
- Actively participate in room set up and service as needed
- Plan and execute employee functions
- Meet with employee focus groups to discuss upcoming events and take comments and concerns of past events to make sure events going forward are thoroughly enjoyed
- Performing audits on employee files for various trainings and policies
- I revamped the entire filing system so that there would be no room for error as Directors changed
0-5 years of experience
Serving staff management on floor, including responsibilities and conduct on floor.
- Menu updates on staff POS system
- Inputting data for events, including food, cost, decorative instructions and creating floor plans
- Assisting in filing, answering and returning emails, phone calls or faxes
- Assuring building was clean and neat before closing and all paperwork was finished and turned in
0-5 years of experience
- Assist guests in order selection by promoting specific menu items and specials.
- Up-selling of appetizers, specialty beverages and deserts to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfilled additional requests. Collected payments, and balanced transactions with receipts.
Banquet Captain Duties and Responsibilities
Daily duties vary for banquet captains depending on the number of guests dining in the banquet room and the size of the staff in need of supervision. However, the following core duties are associated with this job in most environments:
Supervise and Train Banquet Staff Banquet captains supervise all banquet staff throughout meal service and delegate tasks to them as needed. They train new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas. Banquet captains also hold team meetings to provide updates on policy or service changes, and they manage any staff problems that occur, defusing situations as quickly as possible.
Oversee Setup Banquet captains oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.
Maintain Stock Banquet captains ensure that banquet room stock is fully supplied at all times, including food. They alert staff when supplies are running low so they can be replenished from inventory storage.
Follow All Sanitary Regulations Banquet captains follow all sanitary laws and regulations, as well as company policies, regarding proper cleaning and safe food handling. They also ensure that all staff follow these regulations and that all dining and banquet areas are clean and organized at all times.
Follow Liquor Liability Laws Banquet captains follow all state and federal laws in regards to serving liquor, and stop serving patrons as necessary. This includes ensuring that everyone served alcohol is of legal age to drink it.
Respond to Customers Banquet captains respond to customer complaints, questions, and compliments.
Banquet Captain Skills and Qualifications
Banquet captains serve diners and supervise all staff members to ensure that company regulations and all local, state, and federal laws are strictly followed at all times. Employers hire banquet captains who have all the following skills:
- Physical fitness – banquet captains stand and walk for hours at a time and may assist with lifting heavy items, which requires strength and stamina
- Leadership skills – banquet captains assume responsibility for banquet meal service and supervise staff members, so employers seek professionals with noted leadership abilities
- Customer service – banquet captains interact with customers and use customer service skills to ensure all guests are enjoying the banquet
- Communication skills – banquet captains host staff meetings and assign work duties, which requires excellent verbal communication skills
- Attention to detail – banquet captains are responsible for keeping banquet and dining room areas stocked and clean, tasks that require excellent attention to detail
Banquet Captain Education and Training
Employers require banquet captains to have, at minimum, a high school diploma or GED, though a college degree in restaurant management or hospitality is preferred. Employers also look for banquet captains who have past experience in the food and beverage industry. Once hired, banquet captains traditionally go through a training period during which they learn how to uphold company policies and food service standards. This training period varies by employer and may last for several weeks. During training, banquet captains work closely with the banquet manager.
Banquet Captain Salary and Outlook
Food service managers earn $52,030 in median annual income, or $25.02 hourly, according to the Bureau of Labor Statistics (BLS). Food service managers typically maintain the daily operations of restaurants and eating establishments. They perform many of the same duties as banquet captains, who earn a median hourly income of $12.84, according to data provided by PayScale. The BLS expects employment in this field to increase 9 percent through 2026. Full-time banquet captains generally receive full benefit packages that include health insurance with medical, dental, and vision coverage. Disability insurance is usually provided, and retirement plans are commonly offered.
Helpful Resources
Use these helpful resources to find job openings and learn more about the daily duties banquet captains perform:
National Restaurant Association – stay on top of restaurant industry news and research with the NRA website, which also offers job listings, upcoming event dates, and useful content for restaurant professionals of all kinds
Banquet Management – learn how to excel at banquet management with the tips in this book, which covers important topics that all banquet captains need to know to succeed
Choose Restaurants – find a restaurant career with this website, which provides job listings, information about learning programs, and content geared toward restaurant professionals
Dining Room and Banquet Management – find out how to provide excellent service and use management skills in a banquet setting with this book written for banquet captains and similar professionals American Restaurant Association – learn more about the restaurant food supply chain at the ARA website, which provides useful price research tools, forecasting tools, and more information for professionals in the restaurant industry
Remarkable Banquet Service – provide excellent banquet service, keep guests happy, and keep staff working effectively with the in-depth tips and strategies provided in this book. It covers everything banquet captains need to know, from setting up the buffet to clearing tables
Food Service Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
