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0-5 years of experience
Served all beverage and food items efficiently
- Monitored guests at all times, predicted needs and quickly responded to requests
- Prepared and presented precise, complete guest check
- Completed end of shift income report and cash deposit
- Suggestively up-sold beverage and food items to guests
- Recorded all aspects of guests order correctly and entered guest orders into computer
0-5 years of experience
Extensive knowledge of whiskey, bourbon, scotch, and beer.
- Managed guest relations and answered questions about menu and beverage items.
- Maintained restaurant cleanliness and assisted with food preparation and delivery.
- Provided quick, efficient, and pleasant delivery of food, ensuring the quality standards and service are being delivered.
0-5 years of experience
Assisted in private poker parties on call (12 hour shifts)
- Prepared and served cocktails (holds a current health card)
- Worked with numerous waitresses for tips only
- Served food as well when chefs were provided
- Knowledge of cocktail mixing
- Maintained professional relationship with players
0-5 years of experience
Took beverage orders from patrons, place and delivered orders quickly
- Checked back after delivery of drink to make sure maximum guest satisfaction
- Observed guests to reply to any extra needs
- Presented check for payment and provided change
- Kept station clean, set up and took down station tables properly
- Maintained table appearance by pre-bussing, checked drink levels and provided sufficient napkins
0-5 years of experience
Consistently provided professional, friendly and engaging service.
- Routinely cleaned work areas, glassware throughout each shift.
- Served all beverage and food items efficiently
- Monitored guests at all times, predicted needs and quickly responded to requests
- Recorded all aspects of guests order correctly and entered guest orders into computer
- Completed end of shift income report and cash deposit
0-5 years of experience
Managed bar via inventory, stocking, sanitizing, organizing supplies, and creating personalized bar menus/cocktails.
- Greeted, served, and advised customers, cashiering, assembling desserts.
- Training cocktail waitresses, assist manager in employee scheduling, manage bi-weekly productivity meetings.
- Opened and closed restaurant including nightly audit.
0-5 years of experience
Delivered exceptional, friendly and fast service
- Accurately recorded food and beverage orders and collaborated with co-workers to serve food in a timely manner
- Managed closing duties such as wrapping silverware and restocking supplied
- Maintained a clean facility
0-5 years of experience
- Took beverage orders from customers, placed and delivered orders quickly
- Checked back after delivery of beverages to make sure guests were satisfied.
- Presented check for payment and provided change.
- Kept station clean, set up and took down station tables properly.
- Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient napkins.
0-5 years of experience
- Supervised back room for customer requests
- Promoted and introduced all performing bands
- Coordinated band transitions and arrangement of back room
0-5 years of experience
Responsible for providing beverage service to all casino customers in an efficient, courteous, and professional manner displaying a high standard of customer service.
- Picked up empty glasses and returned them to the proper area.
- Assisted in the preparation of drink orders as required.
- Worked in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
- Cleaned and replaced dirty ashtrays.
- Handled any guest’s complaints or problems in a prompt and courteous manner
0-5 years of experience
Conducted guest services
- Developed and completed mixology for needed drinks
- Tendered cash, credit and room charges transactions
- Participated in customer services and customer relation training
- Bottle service
- Acted as Bartender as needed
0-5 years of experience
Enthusiastically greeted and serviced customers
- Informed customers of cocktail and dish ingredients
- Recorded orders then submitted into pos system
- Garnished and served drinks within 6 minutes
- Handled up to 2,000 dollars and chips daily
- Balanced payments through pos system and secured revenue in casino safe
0-5 years of experience
Using my sales and service knowledge to better the outcome for the company.
- Report to staff meetings each day before shifts
- Help with the training of new employees on hire
- Work as a team leader amongst the waitress staff
- Keep detailed and accurate records of all earnings and reported nightly to the appropriate person.
6-10 years of experience
Delivers exceptional, friendly and fast service.
- Accurately records orders and partners with team members to serve food and beverages that exceeds guests’ expectations.
- Inquires about guest satisfaction, anticipates additional needs and happily fulfills requests.
- Works in a high-stress, high-volume work environment while maintaining composure and professional attitude.
- Promoted to “Shift Star” in 2008.
- Awarded Dave and Buster “Wings.”
- ServSafe Alcohol Certificate
- ServSafe Food Handler’s Card
0-5 years of experience
Made sure food and beverage operations met customer needs.
- Maintained extensive cash handling responsibilities.
- Provided beverage services and easily upsold additional items.
- Provided guest with exceptional service and genuine hospitality.
- Maintaining the shelters cleanliness and organization in office operations.
- Cleaning kennels, taking temperatures.
- Registering animal and customer information.
- Recognized by peers and management for going above and beyond normal job functions
0-5 years of experience
Took beverage orders from patrons, place and delivered orders
- Checked back after delivery to make sure maximum guest satisfaction
- Presented check for payment and provide change
- Maintained table appearance by pre-bussing, checked drink levels, removed clutter
0-5 years of experience
Trained new employees to insure proper routine were followed
- Advertised store to gain more customers on social networks
- Greeted and served customers with excellent customer service
- Audited transactions and money from register at end of every shift
0-5 years of experience
Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, specials, and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Promote upcoming bar events, programs, and discount nights.
0-5 years of experience
Welcome and greet guests. Make all guests feel comfortable and let them know I’m there to personally take care of them.
- I served alcohol and non alcoholic drinks to slot machines guest and lounges
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe the dining experience of my guests. Ensure that they are satisfied with the service.
- Prepare the bar bill, present check to guest, accept payment, process credit card charges or make change
0-5 years of experience
Knowledge of menu items and beverages
- Serving tables and Multitasking Orders
- Training, Cleaning, Stocking
- Seating guests/Rotating Tables
- Preparing food appropriately and delivering to correct table.
- Answering telephones and completing to-go orders.
0-5 years of experience
Provided excellent customer service to ensure guest satisfaction
- Increased sales for restaurant
- Completed tasks efficiently in a timely manner
- Utilized organization skills to work diligently
- Displayed effective time management skills to complete multiple tasks on hand
0-5 years of experience
I worked in the restaurant as well as the bar, seating and serving customers.
- Took customers’ orders, prepared drinks and garnished dishes, relayed orders to the kitchen, and made sure dishes arrived at appropriate times.
- Cleaned tables and set them to restaurant standards before and after customers’ meal.
- Delivered, as well as cleared away, customers’ dishes, menus, and condiments.
- Prepared customers’ bills and took care of payments.
0-5 years of experience
Ensure customer satisfaction while maintaining quality and consistency in a high volume environment
- Cocktail waitress for up to 16 lanes of league bowlers, ensuring all beverage and food orders are completed in a timely manner
- Maintain a clean and functioning work area
- Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
0-5 years of experience
Consistently provided professional, friendly and engaging service.
- Skilled at promoting restaurants daily specials for all courses of meal.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Proactively prepared for large parties and reservations, anticipating needs.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Assisted co-workers whenever possible.
6-10 years of experience
- Engaged in marketing and promotion of restaurant VIP bottle service seating and the sales of bottle service to restaurant clientele.
- Created relationships with sponsors, charitable organizations, and clientele while managing high end bottle sales and distribution.
- Provided exceptional customer services and created relationships with sponsors, charitable organizations, and clientele while obtaining critical knowledge and skills in customer service.
0-5 years of experience
Mixed ingredients to prepare cocktails and other drinks.
- Displayed excellent customer service and cash handling skills.
- Served food to customers seated at the bar & restaurant area.
- Always checked customers’ IDs to make sure they met age requirements for alcohol and tobacco purchase and consumption.
0-5 years of experience
Exhibited excellent customer service by attending to customers in an efficient and timely manner
- Crafted cocktails to customer specifications and original recipes
- Created a fun and entertaining atmosphere by engaging guests with conversation, jokes, and flirtation
- Utilized a Point Of Sales computer system to assist in customer cash and credit card transactions
- Worked behind the bar itself and as a cocktail waitress for the lounge and patio seating, exhibiting poise, efficiency, and balance to achieve maximum customer satisfaction.
- Maintained bar appearance through daily cleaning, also known as side work
0-5 years of experience
Provided courteous, professional and personalized service at all times.
- Known for exceeding customer expectations while maintaining poise and a sense of humor in stressful environments.
- Maintained a clean lounge while all standards are met.
- Constantly looking for service opportunities.
- Always promoting on social media websites.
0-5 years of experience
Take food and beverage orders from patrons, place and deliver orders quickly.
- Check back after delivery of food to make sure maximum guest satisfaction.
- Observe guests to reply to any extra needs.
- Present check for payment and provide change.
- Keep station clean, set up and take down station tables properly.
- Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing sufficient napkins.
0-5 years of experience
Greet guests in a professional manner and provide education about the food and beverage menus.
- Check food and beverages for quality and presentation before serving to guest.
- Serve food and beverage to guests.
- Receive guest payments and process transactions
- Complete side duties as required including, polishing silverware, restaurant set up, and filling
6-10 years of experience
Provide hospitality to waiting customer to make their dining experience enjoyable
- Perform daily opening and closing duties as assigned by management
- Inform customers of specials, including ingredient included and preparation methods
- Utilize company tools to prepare sales reports and ensure tip sharing accuracy
0-5 years of experience
Took drink and light food orders in an open floor plan, including dinner setups, audience-style seating as well as maneuvering dance/party events.
- Handled cash and delivery of requested items.
- Poured and mixed requested alcoholic beverages while keeping a clean bar area.
- Assisted in venue setup before events as well as cleanup afterwards.
0-5 years of experience
Greet guest & make them feel welcomed
- Memorize all menu items & be able to describe them appropriately to guest while being able to up-sell and give recommendations based on flavor and wine selection
- Give the ultimate customer service experience
- Obtained highest sales, by up selling Alcoholic beverages
- Knowledgeable on all liquor types
0-5 years of experience
Present menu’s to patrons and answer questions about menu items making recommendations upon request
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Take orders from patrons for food or beverages and enter orders into computers for transmittal to kitchen staff
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems
10+ years of experience
Welcome and greet guests. Make all guests feel comfortable and let them know you’re there to take care of them
- Take beverage orders from guests and ring them in sale/order system and then deliver beverages to guests.
- Monitor and observe the dinning and gaming experience of my guests.
- Remain friendly and sociable to guests while accommodating them with anything they need
6-10 years of experience
Take and prepare beverage order or relay order to bartender using a point of sale system;
accept money and make change
- Serve alcoholic and non-alcoholic beverages on a tray to the customers in gaming area
- Provide friendly, courteous, and timely beverage service to every customer
- Maintains alcohol awareness
0-5 years of experience
Direct service to customers: waiting, serving, providing the customer with an amazing dining experience.
- Beer Box: (express bar) make and serve alcoholic beverages to customers.
- Quickly and effectively solve customer challenges.
- Maintain quality control, constantly seeking new ways to improve customer service.
0-5 years of experience
Maintain clean and sterile area at all times.
- Provide exceptional customer service in a high volume area.
- Monitor alcohol intake under ATC regulations.
- High ability to work late hours.
- Maintain multiple open sales tabs of very large amounts.
- Serve quickly and effectively.
0-5 years of experience
Work in fast paced work environment with little room for any error.
- Monitor guests at all times, predicted needs and quickly respond to requests.
- Prepare and present precise, complete guest checks.
- Complete end of shift income report and cash deposit.
- Suggestively up-sell beverage items to guests.
0-5 years of experience
Greets newly seated guests’ in a friendly and timely manner
- Accurately takes guests’ food and drink orders
- Enters orders into Micros quickly and in proper sequence
- Ensures food is properly garnished and delivers trays to designated tables server’s own section
- Assists in party set up and breakdown
0-5 years of experience
Greeting the customers and appreciating their arrival
- Serving them with their ordered drinks
- Assisting the bartender in preparing orders
- Offering customers complete and attentive service
- Maintaining a great deal of cleanliness and hygiene at the counter as well as on the premises.
0-5 years of experience
Collect payments from customers.
- Take orders from patrons for food or beverages.
- Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
0-5 years of experience
Greeting customers.
- Inform customers of daily specials. Present menus to patrons and answer questions, making recommendations upon request.
- Collect payments from customers.
- Provide guests with information about local areas, including giving directions.
- Attempt to limit problems and liability related to customers’ excessive drinking by persuading customers to stop drinking, or ordering taxis or other transportation.
- Clean bars, work areas, and tables.
- Provide a friendly and comfortable atmosphere for all customers.
- Independently responsible for all tables throughout entire shift.
0-5 years of experience
Anticipate and reply to guests’ needs quickly
- Take and deliver accurate orders from guests
- Remove unclean glasses, and ashtrays from slot machines
- Keep station clean at all times
- Pass orders to bartender quickly and efficiently in correct sequence
- Deliver beverage items with ease through large crowds
0-5 years of experience
Provided customer service to high profile clients
- Multi-tasked by seating guests as they arrived, serving clientele and acting as a cashier for guests
- Sharpened communication skills by resolving customer complaints and creating solutions for conflicts
- Learned to thrive in fast-paced work environments emphasizing hospitality talents
0-5 years of experience
Greeting customers, Tending to tables, Taking orders, Fulfilling customer needs, opening/ closing side work
- Expedite Food, Prepare setups for following day
- Banquet server, Banquet setup
- Handling cash, Handling credit cards
- Working with micros system (POS)
0-5 years of experience
Skilled in the art of mixing. Garnishing and serving drinks based on customer needs
- Knowledgeable in meeting, anticipating and later providing high quality service to the customer.
- Welcoming and caring attitude towards customer service
- Adaptability as par the personalities and needs of customers.
Cocktail Waitress Duties and Responsibilities
Devoted to customer service, cocktail waitresses aim to create a pleasant experience for those to whom they attend. In order to do so, they perform a variety of tasks. Some of the main ones include:
Prepping Before customers arrive, cocktail waitresses help others on staff with tasks such as stocking bottles and barware, cleaning, and organizing workstations.
Taking and Delivering Drink Orders Cocktail waitresses ask patrons what they’d like to drink, place the order with a bartender, and then bring the beverage back. They may ask to see ID as proof that the person is able to drink legally. Cocktail waitresses also may make drink recommendations or answer questions about the ingredients used in certain cocktails. Because they generally handle several customer requests at the same time, cocktail waitresses must remember who ordered what and be adept at carrying a tray filled with beverages around the area.
Maintaining Operational Flow Good cocktail waitresses will notice when a customer is reaching the bottom of a drink and inquire whether or not a refill is desired. They remove used barware from the guest’s area and bring it to a designated place so that the glasses can be washed and ready for later use.
Processing Payment Before customers leave the place, cocktail waitresses present them with their total bill. They then may need to run the patron’s credit card or make change for a cash payment. Most people present the cocktail waitress who took care of them with a tip based on the amount of the bill and the quality of service.
Looking the Role Cocktail waitresses oftentimes wear company-issued uniforms so that they are easily recognizable. Likewise, cocktail waitresses may spend considerable time on their hair and makeup before coming to work in order to create an appearance in line with the image the employer wishes to promote.
Cocktail Waitress Skills
Since they interact so much with customers, cocktail waitresses should have good interpersonal skills. Being friendly contributes to the pleasant atmosphere of the establishment and also can lead to better tips. Other qualities hiring managers look for in candidates for cocktail waitress positions include:
- Attending to detail so that orders are correct and drinks refilled promptly
- Working well with others since the position involves coordinating efforts among staff
- Following directions given by management
- Knowing (or willing to learn) about different alcoholic beverages
- Taking pride in appearance
Cocktail Waitress Education and Training
No formal educational credential is needed to become a cocktail waitress. New hires typically learn on the job. Previous experience in the restaurant industry can increase job prospects.
Cocktail Waitress Resources
Learning all you can about a career before entering it can help ensure job satisfaction. Explore the ins and outs of being a cocktail waitress with these resources.
Cocktail Waitress Wisdom: Life Lessons Learned While Carrying a Tray in Las Vegas – Before embarking on a career in talk radio, Harris spent ten years as a cocktail waitress in a casino. This insightful, quick read peeks into that world.
How to Be a Cocktail Waitress and Make Big Tips – Another book written by someone with first-hand experience, this 20-year-veteran presents useful strategies on handling trays, memorizing orders, telling drinks apart, and carrying money so that it doesn’t get lost.
How to Become a Cocktail Waitress – This eBook covers various aspects of being a cocktail waitress, from dealing with the public and management to getting the right drink to the right patron in a timely manner.
Just the Tip – For cocktail waitresses and similar servers, increasing tips is an automatic salary boost. This eBook explores ways to generate a greater amount of revenue from customers.
Being a Cocktail Waitress – Take a look at the daily activities of an actual cocktail waitress in a casino in this Travel Channel video.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
