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Lead Server Resume Samples
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0-5 years of experience
Trained newly hired staff in quality assurance to serve over 250 senior residents
- Supervised monthly residential activities that provided an opportunity for residents to interact
- Organized and led special events for residents and staff such as international festivals, holiday socials, and family gatherings
- Participated in extensive dementia and safety trainings on a monthly basis
- Certified in resident quality assurance, safety, and dementia facilitation
6-10 years of experience
Greeted customers with a very friendly and professional attitude
- Provided recommendations and understanding their needs in order to serve their best interest in a positive manner towards achieving targeted sales volume
- Collected orders, processed through computer to deliver it on time and demonstrated team works
- Accomplished excellent customer service and made their total experience quite memorable.
- Collaborated sales strategy with management and other co-workers at monthly staff meetings
- As a team leader, trained new service employees was one my best professional accomplishment
- Handled cash and credit payments, prepared sales report and performed assigned closing works
6-10 years of experience
Fine dining and food service professionalism, and listed as Philadelphia Magazine’s second best
restaurant of 2013.
- Being senior server, aided staff with daily procedures and led preshift group meetings.
- Execute defining service to VIP guests and critics in formal settings.
- Provide excellent and detailed cleanliness and maintenance.
0-5 years of experience
Managed food service operations in both the dining room and kitchen.
- Maintained excellent customer service by stressing “whatever it takes” to create and keep fanatical fans of the brand.
- Oversaw food sanitation and quality control of food products.
- Trained, motivated, supervised and evaluated employees
- Developed training materials used on an everyday basis.
- Within one year of hire, promoted from server to lead server, to Manager, based on exemplary job performance.
0-5 years of experience
Provided warm and friendly service at a motorcycle destination to a variety of clients including tourists and celebrities. Served guests food and beverages quickly and efficiently.
- Recruited new employees and trained new employees on the POS system.
- Lent back-up support to bar staff and frequently led the bar.
- Balanced daily server reports on the POS system for accuracy.
- Created server schedules on a weekly basis.
- Serviced film production crews while attending to regular customers.
0-5 years of experience
Served food and waited tables.
- Displayed patience and understanding working with the elderly community on a daily basis.
- Developed personal connections between co-workers and customers.
- Supervised large group of children aged 3-12.
- Provided a safe and fun learning environment for children of the day camp.
- Served as a role model and daily leader.
- Assisted the development of motor, communicative, and creative skills through daily activities such as arts and crafts, swimming, tennis, basketball, and soccer.
- Fostered fundamental athletic and life skills by connecting groups of children in order to instill valuable life lessons and skills.
0-5 years of experience
Opened and closed restaurant, handled money and paperwork for busy downtown diner.
- Served customers, handled customer relations, and assisted other servers as needed.
- Assisted managers/owners in creating company policies and training guides.
- Trained new employees on all aspects of the restaurant. Oversaw their activity during their trial period.
- Implemented server worksheets for opening and closing duties and helped streamline and regulate the process
6-10 years of experience
Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Compiled and balanced cash receipts at the end of the day or shift.
- Performed various financial activities, such as cash handling, deposit preparation, and payroll.
- Supervised and participated in kitchen and dining area cleaning activities.
- Apply selling techniques to promote new products to customers.
- Provide customer service by greeting customers, advising customers, answering customer’s inquiries, resolving complaints, also serving and replenishing food or beverages to patrons.
6-10 years of experience
[company name] has been voted Best Restaurant in Rhode Island and Best Italian Restaurant in Providence for five consecutive years by Rhode Island Monthly Magazine. My employment with [company name] has allowed me the opportunity to learn hospitality management and training at the highest level of excellence in the industry.
- Consistently exceeded sales goals for three consecutive years as the top Lead Server and employee trainer
- Evaluated employee performance, worked with new employees ensuring daily tasks were executed properly, assigned designated sections based on previous sales ratios on end-of-week goals, and resolved employee complaints/concerns
- Trained employees on exceeding customer service and sales goals, updated employee manuals detailing process and workflow, oversaw cost efficiency and budgeting, and maintained compliance with basic labor laws
- Educated and trained on worldly wine and etiquette, attended local distributor wine testing’s and constructed staff wine tests resulting in selected monthly wine specials and sales
6-10 years of experience
Managed Physical Datacenter migration of $27 million of equipment to a 9$ million dollar facility, while reducing footprint by 200+ servers, decommissioning 118TB of SAN and 1.2PB of NAS in 6 months
- Support over 7000 Windows server globally with 99.999% uptime
- Lead engineer in Capacity Management Initiative. Reducing hardware maintenance costs by more than $100K per quarter
- Reduced datacenter footprint by 35% by implementing High Density blade infrastructure, increasing virtual environment by 40% in 3 years
- Administer Virtual, Physical, and HP Blade environments including critical clustered high availability environments.
- Administer multiple backup solutions (Tivoli, Legato, Net Backup) and Disaster Recovery Solutions
0-5 years of experience
Promoted internally from server to assistant manager (3 levels) within one year of employment
- Built strategic relationships with internal team members, growing relationships with existing customers and securing business (Catering for very high volume Warner Bros. Studios and Elton John’s Annual Oscar Party)
- Honed management skills overseeing development, project assignment and ongoing execution
- Managed scheduling and assignments of all hourly employees
- Oversaw vendor and venue management, setting menu prices, closing contracts with vendors, and applied lessons to improve standard operating procedures
- Implemented new activities to improved team moral which resulted in direct increase of overall revenue
- Managed inventory and purchasing – decreasing waste and overall fixed costs
- Developed marketing strategies to gain market share increased visibility within community
0-5 years of experience
Maintained a clean and professional appearance.
- Provided high quality service in a timely manner.
- Developed a thorough knowledge of a constantly changing menu, including the ingredients and method of preparation, wines to accompany the meals, and cocktail menu.
- Sole server on wine dinners ranging between 10 – 25 people.
- Lead server on dinner banquets.
0-5 years of experience
Trained new employees on the proper skills needed to provide customers with timely and well mannered service
- Provided guests with attentive service
- Managed and resolved conflicts and disputes among co-workers
- Counted and monitored cash drawers, while receiving payments and providing others with correct change
- Monitored co-workers
- Created floor charts for shifts
- Opened (set up) and closed (broke down) the restaurant
0-5 years of experience
Speak with patrons to ensure satisfaction with service, to respond to complaints, or to make conversation.
- Greet tables in my section in a timely manner.
- Address any questions patrons may have about menu items and the restaurant.
- Worked as closer for morning and night shifts. Assigned serving staff and hostesses to specific side work duties such as: restaurant cleanliness, restrooms, silverware rolling, stocking of menus, dressings, and necessary items for to go orders. Ensured that staff completed side work prior to the arrival of next shift.
6-10 years of experience
Assist guest with food and drink while they are gambling, dining, or just coming in to enjoy the bar.
- Consistently achieved the highest sales averages among all servers through suggestive selling and exceptional customer service.
- Informally recognized as Lead Server with responsibility for coaching and mentoring new servers regarding menu items, company policies and procedures.
- Frequently assisted colleagues during rush periods to promote teamwork while providing outstanding
- Mixing and Serving all of my customer’s alcoholic and nonalcoholic beverages.
6-10 years of experience
Ensured guests needs were met above and beyond company standards
- Certified trainer for the incoming servers
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Correctly calculated charges, issued bills and collected payments.
0-5 years of experience
Monitored both BOH and FOH for consistency in ensuring quality work and work ethic.
- Collaborated and directed servers to maximize levels of performance.
- Institutionalized methods and approaches of best-known service techniques for use by dining personnel.
- Oversaw daily operations at events, guaranteeing professionalism, equating in best event possible.
0-5 years of experience
Diligently managed my time while still providing excellent customer service at a high paced, high volume restaurant
- Assisted the General Manager in providing ideas for a more efficient way to run the restaurant
- Maintained reservation tracking software on a nightly basis
- Recommended changes in products, service, and policy by evaluating results and competitive developments
6-10 years of experience
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Consistently adhered to quality expectations and standards.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded
0-5 years of experience
Provided the customers with a pleasant dining experience and quality service.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Ensured the cleanliness of dining area and food items before serving.
- Maintained serving standards and followed all regulations while performing duties in a high volume/fast paced
0-5 years of experience
Supervised and trained service staff in 175 seat restaurant within a senior living retirement community
- Prepared daily menus, diet choices, organized private parties
- Responsible for daily data input, restaurant inventory
- Opening and closing duties
- Served and cared for both Independent and Assisted living residents
- Hosted and served in the restaurant as needed
6-10 years of experience
- Provided excellent customer service while upholding company standards, demonstrating prioritization, and proficiency in fast-paced, stressful environments
- Applied effective time-management techniques to ensure quality performance
- Responsible for product inventory and customer sales receipts
- Organized product, restaurant equipment, and employee duties
- Delegated and motivated twelve to fifteen employees as an extension of management
- Assisted in tailoring products to improve marketing, sales, and customer gratification
0-5 years of experience
Helped and managed a staff of 7-8 people a night
- Helped residents and family members to their daily needs to a day to day basis
- Went above and beyond for residents needs when they ask for help
- Answered and took phone call orders from residents
- Ensured that the dining room was always cleaned and in order
- Light prep work for salad and fruit for breakfast and dinner
- Provided room service to residents who were unable to make it breakfast, lunch and dinner
6-10 years of experience
Acted as the front line supervisor of a staff of six to eight servers and acted as a backup bartender when needed.
- Assisted in preparing and serving food to customers
- Assisted in cleaning and maintaining kitchen facilities
- Ensured all activities conformed with district guidelines.
- Ensured all food preparation is done in a timely manner as to meet schedules
- Communicated effectively with all customers and management of the restaurant
- Reacted to constant change in the industry productively and handled other tasks as assigned by management.
- Appropriately operated all equipment as required in the hospitality industry.
- Supervised food servers.
0-5 years of experience
Understand and can communicate products and services available at the restaurant
- Adhere to grooming and appearance standards consistently
- Open/ close the facility
- Prepare the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
- Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items
- Provided employee training and development
- Provided prompt and courteous customer service
- Conducted customer cash/credit sales transactions
0-5 years of experience
Assure that opening checklist is completed and that the restaurant is prepared for opening
- Prepare dining and seating areas by cleaning the areas, providing clean linens, and setting tableware
- Review menu’s, beverage lists and food specials with other service staff to ensure that the staff is properly prepared to attend to customers
- Assist other service members by answering questions and providing assistance as needed
- Assign and delegate various duties, including side work as needed
- Train new staff members in the established service standards
0-5 years of experience
As a lead server, I am currently responsible for ensuring total customer satisfaction by cultivating an atmosphere of ease and enjoyment for the customer and employing a thorough knowledge of the restaurant’s theme, philosophy and menus.
- Oversight of 5 (4 top) tables or more per sitting.
- Assist team members in acquiring a thorough knowledge of the menus and mixology.
- Coach team members in proper customer interactions.
- Proficient in balancing large trays and accurate plate placement to the customers.
- Ensure that both opening and closing lists are completed in a timely and efficient manner. (Vacuum, sweep, bathrooms, salad prep, garnishes, product rotation etc.)
- Promote a team approach of interaction between the front end and kitchen staffs.
Lead Server Duties and Responsibilities
Greet and Serve Guests Lead servers work in every aspect of guest service. They greet guests that arrive, help seat them, and provide menus. They assist guests with making food choices and take their orders to the kitchen staff. They also deliver food to the guest’s table when it’s ready and make sure that guests have a quality dining experience through the whole process.
Assist Managers and Owners When managers aren’t available, it is the responsibility of the lead server to resolve any customer issues. Lead servers are also sometimes responsible for balancing the cash register at the beginning and end of a shift. Lead servers may also be in charge of dining room scheduling and making sure there is enough waitstaff for a given shift.
Train New Employees The lead server is often responsible for training new servers in the standard operating procedures of the establishment and the unique style of the restaurant. This includes establishing sanitation and safety expectations. The lead server uses their knowledge of the menu and bar list to help new staff with any questions about dishes and describing them to guests.
Lead Waitstaff Although they are not official supervisors, lead servers often help other servers with questions and provide assistance as needed. If a guest has an issue with the food or service, the lead server may take over and try to correct the situation.
Dining and Seating Preparation The job of a lead server starts before the first customer walks through the door. They assign sections to the serving staff and bus persons and make sure the dining area is clean, that tables are set with fresh linens and tableware, and that serving stations are stocked appropriately. They also review the menu and make sure the waitstaff is prepared for service.
Lead Server Skills and Qualifications
Friendly, quick, and agile, successful lead servers are always eager to greet and provide guests with top-quality service. Employers look for candidates with a track record of excellent customer service and prior experience in the fast-paced food service industry, as well as the following skills:
- Independent judgment – it is often the lead server’s job to handle complaints and resolve conflicts with guests and staff. The lead server must take initiative and be creative in solving problems, only involving the manager when efforts are unsuccessful
- Leadership skills – working as the lead server requires effective leadership of the serving staff, providing them with information, encouragement, and assistance as needed
- Social skills – the lead server is always interacting with guests and restaurant staff and needs to be approachable, polite, and helpful
- Physical strength – servers spend a lot of time carrying heavy trays and maneuvering them around tables and people. They also lift cases of wine or boxes of linens and tableware that may weigh up to 50 pounds
- Multitasking skills – lead servers are always on their feet attending to many responsibilities, so they need to be able to handle multiple tasks simultaneously and prioritize appropriately
Lead Server Education and Training
There are no specific education requirements for working as a lead server, but employers prefer those with at least a GED or high school diploma. Candidates with an associate’s degree in hospitality or food service will have a competitive advantage, as will those with food handling permits or server certifications. To be considered for the lead server role, you should have several years of restaurant serving experience.
Lead Server Salary and Outlook
The national average base pay for lead servers is $26,159 per year, according to Glassdoor. Additional cash compensation, usually in the form of tips, averages $23,611 per year, with a range of $2,995 to $60,917. The Bureau of Labor Statistics expects the job outlook for restaurant servers to increase 7 percent by 2026, which is about as fast as average.
Lead Server Helpful Resources
Here are some guides to help determine if this career path is right for you:
National Restaurant Association – this professional organization has all kinds of helpful resources on restaurant careers. It provides information on training and education for people who want to become servers, plus information on career development
How to Be a Good Server – a blog written by servers, for servers, this resource holds a wealth of information on how to get work as a server and do the job well “
9 Tips for a Waiter/Waitress in Training” – is a great blog post by The Waitress Confidential on how to survive your first day of server training and excel at the job
The Professional Server: A Training Manual – this book covers all aspects of dining room service and is full of real-life examples. It has everything a hopeful restaurant server needs to know about the competitive world of restaurants
Food Service Cover Letter Examples
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Lead Server
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
