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Starbucks Manager Resume Samples
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6-10 years of experience
Managed 7 to 10 employees. Established consistency with inventory controls and consistent accountability for poor customer service and improved the leadership team through recruitment and training which all had positive effects on improved customer service. Analyzed and interpreted data. Prepared, examined, and analyzed accounting records, financial statements, and other financial reports for completeness, to assess accuracy and conformance to procedural and reporting standards.
- After careful eliminating process by a committee, assigned as one of the three trainers responsible to develop, train, and follow-up Starbucks Department Managers within [company name] division.
- Trained 3 team members to become Managers and members were successfully promoted for that position.
- Improved and drove a high level of excellent customer service through recognition, coaching, training, and increasing employee morale. Collaborated cross-functionally and worked as team to achieve targeted results.
- Reduced operating costs through efficient use of resources.
- Developed growth strategies targeting market penetration, marketing communication, and distribution. Performed market research. Created marketing plans while maintaining departmental budgets and reports.
- Increased sales by 9% for 3 month period by training team on how to increase sales on targeted items.
0-5 years of experience
Oversaw a team of six baristas
- Responsible for all inventory and ordering for my department
- Increased sales by 19% in the 2013 fiscal year for my department
- Developed a promotional newsletter for my district highlighting all new policy and product rollouts called the Coffee Scoop
- Ranked 1/79 Target Stores and 1/179 Starbucks Stores in Guest Satisfaction
- Recognized by Starbucks Regional Director and my Starbucks District Manager
- Voted Top Performer by my Store and Executive Team Leaders for 2013 Second Quarter and 2013 Third Quarter
- Mentored and provided development to three team members to be promoted to team leader
0-5 years of experience
Coach and train employees to better understand their responsibilities of Starbucks and [company name] standards.
- Improved customer satisfaction from 73% to 87%
- Increased sales by putting customer experience above my needs and responsibilities.
- Remained active and integrated with [company name] management staff to better support the Starbucks departments needs and goals.
0-5 years of experience
Operated and managed $1.2 million dollar a year store
- Increased sales year over year by 12%
- Managed staff of 12 employees
- Responsible for revenue forecasting, inventory controls, purchasing
- Acting Food and Beverage Manager for six months which entailed managing operations and 40 employees for Starbucks, main restaurant, pool bar, and the Top Bar
0-5 years of experience
Managed a team of certified baristas to help give the customer the best Starbucks products and experience. Certified AST Trained.
- Prepared all Starbucks products to company standard. Stayed compliant in regards to food preparation and safety.
- Trained over 10 employees on Starbucks policies, standards, expectations, and food preparation.
- Drove employee moral by role modeling good habits and excellent customer service.
- Helped drive store to largest holiday sales increase in the region.
- Most requested barista at the location because of product expertise and charismatic personality.
0-5 years of experience
Implemented new practices for identifying and recruiting potential candidates.
- Conducted interviews, extended job offers, ran background checks and administered drug tests.
- Responsible for onboarding new employees and all subsequent performance reviews.
- Responsible for generating financial growth through best practice methodology. Increased profitability by 80% over the course of the first year.
- Created schedules, placed orders, maintained and tracked inventory, and over saw 10+ employees.
0-5 years of experience
- Hired, trained, and supervised employees.
- Increased revenue at least 5% yearly.
- Ranked first in customer service for 3 straight quarters.
- Inventoried stock and reordered products according to needs of the business.
6-10 years of experience
- Certified Coffee Master
- Enforced proper training to increase speed of service and boost employee moral
- Increased sales, lowered product cost, and established a strong team with low turnover
- Assisted Account Controller with billing, inventory, invoices, and office organization
0-5 years of experience
Managed a team of 5 – 10 full and part-time baristas and developed weekly schedule
- Trained and prepared baristas to demonstrate Starbucks client service standards, star skills and operating standards
- Trained and prepared baristas to demonstrate Genuardi’s client service standards, skills and operating standards
- Provide continuing performance feedback and conduct formal performance along with salary reviews
- Conveyed new product information and details to baristas
- Reviewed daily and weekly time cards for employees to control labor costs and verify for accuracy
- Contributed toward store profitability through seeking opportunities to enhance sales
- Effectively managed inventory to ensure supplies, materials and merchandise were suitably ordered and stocked
6-10 years of experience
- Increased Starbuck’s Department sales in every store from $500 to $1500 in weekly sales.
- Managed a department of 4 – 8 employees daily.
- Implemented training course for new recruits – speeding profitability.
0-5 years of experience
- Implemented new practices for identifying and recruiting potential candidates.
- Conducted interviews, extended job offers, ran background checks and administered drug tests.
- Responsible for onboarding new employees and all subsequent performance reviews.
- Responsible for generating financial growth through best practice methodology. Increased profitability by 80% over the course of the first year.
- Created schedules, placed orders, maintained and tracked inventory, and over saw 10+ employees.
0-5 years of experience
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Delivered excellent customer service by greeting and assisting each customer.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
6-10 years of experience
Certified Coffee Master
- Enforced proper training to increase speed of service and boost employee moral
- Increased sales, lowered product cost, and established a strong team with low turnover
- Assisted Account Controller with billing, inventory, invoices, and office organization
0-5 years of experience
Created a welcoming environment for all guests
- Managed a team of 12 union employees, including staff hiring, training, evaluating and work schedules
- Consistently exceeded sales goals on a monthly basis
- Maintained Starbucks brand quality standards while incorporating Hilton values
- Budgeted costs for a high volume store efficiently, executed profit and loss statements monthly, and managed inventory control
- Maintained calm demeanor and thrived under fast paced atmosphere
- Ordered supplies and managed inventory of goods
- Trained and supervised full and part time staff
0-5 years of experience
- Demonstrated expertise level in preparation of specialty drinks
- Resolved customer concerns while maintaining a calm attitude during high volume times and challenging situations
- Managed and controlled over $50,000 worth of inventory
- Planned, communicated and delegated appropriate responsibilities and practices to store partners
0-5 years of experience
Manage and develop a team of 10 to meet Starbucks and Marriott standards in exceptional customer experience
- Generate a market penetration plan to increase sales with a result of increased sales by $30k yearly to date and trending a $15k increase to prior year in the first period
- Maintain competitive and profitable pricing tables using cost analysis and market research
- Develop a staffing schedule to maximize sales based on conventions from GRCC
0-5 years of experience
Planned, organized and managed the startup of a new store: Including handling of all merchandise, inventory management, marketing, hiring and training of new staff and establishment of outside vendor accounts.
- Responsible for establishing budgetary and financial objectives, Use of market trends and forecasts to project growth and the creation and implementation of plans to increase sales, resulting in a 16% first year growth.
- Responsible for beginning till assignments and end of day cash reconciliation and close out reports. Preparation of cash deposits.
- Over see day-to-day operations of EMHC Licensed Starbucks as well as Wildflower Café.
- Planning, execution and supervision of caterings for meetings and special events through Hospital Hospitality Services and Starbucks.
- Responsible for marketing not only to hospital employees, but also to nearby organizations and communities, utilizing direct marketing, as well as social networking sites.
- Creating a strong customer service based team averaging 93% Highly Satisfied on monthly Customer Voice survey reports.
0-5 years of experience
- Created a Showcase Model for Starbucks and [company name] Order and inventory management on a bi- monthly basis.
- Motivated team to achieve by creating a productive, success-driven work environment with an emphasis on quality customer service.
- Provided all hiring and training of employees, cross-training of other employees, and management to provide necessary shift coverage.
- Responsible for communication of company policies and procedures to team members as directed by management.
0-5 years of experience
Managed store operations including: staff, labor, cost, inventory, and ordering of supplies
- Provided customer service to guest
- Managed Budget
- Increased sales and decreased loss
0-5 years of experience
Increased Kiosk profitability year over year consecutively remaining in the black for August 2012-July 2014
- Hired and trained management replacement prior to relocating
- Provide welcoming, courteous, and accommodating service to every customer every time.
- Accountable for the department’s outcome in providing superior customer service, increasing sales, improving gain, and containing cost.
- Responsible for maintaining proper signage and prices to ensure uniformity in customer experience
- Weekly product ordering followed by monthly inventory checks to gauge profitability.
- Delegated jobs to other baristas and send daily sales reports to corporate office, counted and closed cash registers.
- Duties included handling the cash register, taking inventory, importing/exporting shipments, and making sales.
- Answered questions about products, services, merchandise, and ensured customer satisfaction.
0-5 years of experience
Managed a team of ten people to create a harmonious work environment.
- Created work schedule for a team of ten people.
- Took inventory, monthly, on all products.
- Handled all customer complaints.
- Increased sales an average of 20% each week over the year prior.
- Placed orders for all products; perishable and non-perishable.
- Tallied and distributed tip money using an IRS tip sheet.
0-5 years of experience
Contributes toward store profitability by seeking opportunities to increase sales, mange inventory and cost of goods control and labor costs.
- Manages a team of store partners to create and maintain the Starbucks Experience for our customers and partners.
- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence.
- Acts as a coach and a mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance.
- Determines daily and weekly staffing requirements, recruits, conducts interviews, makes hiring and termination decisions, schedules and apportions partner work hours, and schedules partner’s time off.
- Performs administrative tasks for all new hire paperwork, input employee information in hiring system.
- Monitors new hire orientation and training sessions as needed.
0-5 years of experience
Weekly increase of sales from 10%-25%
- Schedule and manage 8 person team
- Responsible for inventory ordering and expenses
- Knowledge of new products and displays on a quarterly basis
- Responsible for ensuring teammates are aware of policies and procedures
- Communication with regional and corporate offices and staff
- Assist customers with complaints and resolution
0-5 years of experience
- Interviewed applicants and conducted training to promote
- Managed inventory, ordered supplies to maintain a functioning environment and satisfaction
- Communicate with regional managers, provide information on policies, sales and inventory
- Expedite duties, create signature drinks, handle food, process sales through cash register
0-5 years of experience
Perform and input weekly inventory of products
- Use Accounts payable system and journal entries to record business transactions
- Order products based on the needs of the business and within a budget
- Schedule employees for business needs
- Hire, train, review, and supervise Baristas
- Cut cost to improve profitability by eight percent
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
