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0-5 years of experience
Scheduled over 60 student representatives to conduct campus tours and information panels for prospective students and their families
- Compiled students’ individual schedules into one schedule in, which students were assigned a regular weekly campus tour or information panel
- Evaluated interested candidates in becoming effective representatives for the Office of Admission
- Generated a quarterly payroll for the service students perform
- Trained student Diplomats on tour guide curriculum, which properly prepared Diplomats for job duties
6-10 years of experience
Performed various functions to respond to customer service calls in a quick, efficient and professional manner
- Conducted system research to resolve customer issues by accurately identifying, analyzing and resolving any customer concerns relating to QVC’s order and shipping system, as well as credit, billing and filing processes.
- Entered data online and in real-time; documented all transactions carefully including service calls and resolution emails to QVC Corporate Headquarters.
- Identified, responded, and resolved all customer concerns using all available resources in order to retain or recover profitable customer relationships.
- Trained, mentored and assisted new and existing customer service representatives with their questions to resolve customers’ issues on the CS Assist/ Supervisor Help line
6-10 years of experience
Provides swift resolutions with a sense of urgency for customer related complaints, issues, needs, wants, and more, thus repairing and building loyalty for the company.
- Successfully adapted to utilizing all the tools and resources available to improve self-development and the quality of assistance for the consumer and business.
- Achieved an “Exceeds” level rating on the annual performance evaluation during first and fourth year due to an unwavering commitment to go above and beyond the call of duty; never fell below a “Meets” level.
- Awarded multiple compliments and praises from customers commending my outstanding service due to my effectiveness and efficiency; Service Excellence Award recipient 2014.
- Productively completed my first season as a Team Lead thus building upon my current skills and knowledge; provided positive coaching and enrichment to new hires and the leadership team.
- Active member of the Escalations Team providing assistance to both internal and external customers promptly.
- Joined the Quality Department and was promoted to Quality Specialist II while building relationships and providing feedback to associates of various degrees of tenure.
- Sought out and completed a temporary assignment as an Associate Supervisor while gaining career and self-development, discovering new processes, and learning more about the operational structure of [company name].
- Managed various teams of different levels of experience while providing them with instruction, feedback, goal setting, leadership skills, and development through engagement.
0-5 years of experience
Designed post orders and established all procedures for job function upon development of new high ranking diplomatic site.
- Managed foreign Diplomat site visits with students, university staff, and/or general guests.
- Maintained security and integrity of site by maintaining strict access control regulations.
- Supervised any additional security personnel on site.
- Operated various screening devices.
- Collected, organized and prepared written reports detailing any incidents occurring on site.
0-5 years of experience
- Developed close relationships with the Singapore military, government and industry senior leadership
- Fostered and expanded strategic relationship on all levels between Singapore military and US military
- Key proponent and author for security components of Mission Strategic Plan adopted by Ambassador
0-5 years of experience
Diplomat
- Completed customer purchase request over the phone.
- Resolved customer issues and logged in complaint entries to the appropriate section.
- Completed and assisted over 500 customer calls a day.
0-5 years of experience
Schedule over 60 student representatives to conduct campus tours and information panels for prospective students and their families
- Compile students’ individual schedules into one schedule in, which students are assigned a regular weekly campus tour or information panel
- Evaluate interested candidates in becoming effective representatives for the Office of Admission
- Generate a quarterly payroll for the service students perform
- Train student Diplomats on tour guide curriculum, which properly prepares Diplomats for job duties
0-5 years of experience
- Represented University Dining in a professional manner to students, students’ families, and campus faculty and visitors
- Promoted, educated, and engaged student body in nutrition and University Dining related programs
- Co-created and implemented nutrition programs coinciding with the criteria set by Partnership For A Healthier America’s Healthier Campus Initiative
0-5 years of experience
Diplomat
- Respond to customer inquiries and place orders for products and services using automated systems.
- Provide account information for cardholders including but not limited to credit limits, balances, finance charges, and terms and conditions governing the financial service.
- Contribute to quality care and efficiency, by answering customer queries within specified average handle times.
- Instrumental in improving customer service with one call resolution.
0-5 years of experience
- Provided assistance to customers on questions and issues related to existing orders
- Facilitated in bound calls of customers making purchases
- Provided excellent customer service by exceeding customer expectations
0-5 years of experience
- Provided support to patients and family members during hospitalization
- Provided assistance to nursing staff with patient care
- Offered comfort and assist patients and family before procedures
- Interacted in a calm friendly manner to support patients and family members
0-5 years of experience
- Develop curriculum that aids in the promotion of American Culture
- Build mutual understanding and support for U.S. policies
- Contract dance residencies for company members in partnership with the U.S. Embassy
6-10 years of experience
- Aid and assist Metropolitan Police department and Department of State special agent motorcades in the transportation of Secretary of State and other foreign Dignitaries.
- Observe, identify and act upon criminal activity. Respond to alarms and emergencies calls. Document and report suspicious activities, which may merit further investigation.
- Escorts, Patrols, Screening, Crowd Control, Monitor Alarms, Protection Detail, Written Reports and Vehicle Transports, Personal security details for important Political and International figures.
0-5 years of experience
- Take customer orders
- Provide world class customer service by phone and email
- Resolve customer issues
- Assist with credit account questions
6-10 years of experience
- Enforce policies & security procedures The Department of State has in place to ensure the safety of all personnel working at The Department of State including, The Secretary of State, Cabinet Members, and all other agents and employees that represent the different bureaus within the State Department are secure.
- Obtained valuable experience working in the Security Control Center which provides command, control functions for the Department of State and varies annexes in the National Capital Region.
- Knowledge of security technology, software applications, access control systems, and CCTV.
Diplomat Duties and Responsibilities
The day-to-day duties of a diplomat can depend on their particular focus. Diplomat roles typically fall under five specific tracks:
Conduct Consular Activities Consular officers primarily interact with and provide support to American citizens abroad. In this role, diplomats assist citizens with foreign adoptions and help prevent fraud and human trafficking. Additionally, consular officers provide direct assistance to citizens during evacuations and other emergency situations. They also play a central role in passport control and the visa process.
Collaborate on Economic Issues Economic officers support positive economic and trade relations between the US and other countries. This role can include developing relationships with economic decision-makers and business leaders in other countries to promote US and mutual economic goals. They may help develop economic policy and aid in sharing information and trends with US foreign partners in government, academic, and business settings.
Manage Embassy Operations Management officers support embassy operations from day to day. Most management officers begin by leading a single unit within an embassy and work their way up to managing larger staffs and supporting large-scale operations by negotiating leases for residences and offices. Management officers also play a central role in budget oversight and logistics within the embassy itself.
Negotiate with Foreign Government Officials Political officers negotiate with foreign governments and monitor the political climate within their host countries. This role requires an excellent grasp of local politics and trends as well as the ability to successfully interact with foreign government representatives and experts to protect American interests. High-level political officers may provide direct advice to an ambassador and draft policy documents for senior State Department officials.
Engage and Influence Nongovernmental Groups Diplomats engaged in public relations and cultural exchange serve as public diplomacy officers. In this role, diplomats create programs and presentations to inform the public about US policies and organize events to strengthen relationships between countries. These diplomats interact with members of the foreign press, arrange fact-finding tours, and manage information resource centers and language institutes.
Diplomat Skills and Qualifications
Diplomats work in a variety of ways to represent the United States’ interests abroad. Most diplomats have at least a bachelor’s degree and the following skills:
- Relationship building – diplomats work with representatives of foreign governments to advance US and mutual interests, so they should be excellent relationship builders
- Negotiation – in this role, diplomats also provide assistance and support with a wide range of negotiations, so tact and flexibility are often necessary
- Communication skills – written and verbal communication are both vital in this role, as diplomats need to communicate with foreign contacts, prepare reports for their departments and supervisors, and make presentations
- Foreign language skills – diplomats should have strong language-learning skills, should have some grasp of the primary language or languages in the countries they work in, and should be willing to quickly learn and adapt to new languages
- Organization skills – in this role, diplomats must be highly organized and able to coordinate many activities at once while maintaining excellent attention to detail
- Conflict resolution – diplomats frequently work in tense or delicate situations, so they need excellent conflict resolution skills
Diplomat Education and Training
While there are no formal education requirements to become a diplomat, most have at least a bachelor’s degree in a closely related field like international relations, and some obtain advanced degrees in these fields. Additionally, potential diplomats need to take the Foreign Service Officer Test, write a series of essays, and complete an oral assessment. There are some opportunities for on-the-job training in this role, especially since the role of a diplomat can drastically change depending on their posting.
Diplomat Salary and Outlook
Because diplomats are State Department employees, their salaries are set by the United States government. Diplomat salaries are divided into nine classes, each with 14 steps, and a diplomat’s pay grade is determined by their education and professional experience. A Class 9 diplomat at the lowest pay grade earns $28,945 per year, for example, while salaries for Class 1 diplomats can be as high as $136,659. Additionally, diplomats can receive additional pay in the form of travel and housing allowances. While job openings for diplomats vary from year to year, the State Department estimates that more than 17,000 individuals apply each year and 1,000 are invited to move on to oral assessment, so these positions are very competitive.
Helpful Resources
We searched the web and found a number of resources for further reading and information if you’re interested in a career as a diplomat:
United States Diplomacy Center – this US State Department website features information about working as a diplomat in addition to simulations that allow students to experience the types of situations that diplomats handle
American Diplomats: The Foreign Service at Work – in this book, two career diplomats collect the stories of US diplomats who worked within the foreign service between the 1920s and 1990s
American Foreign Service Association – the AFSA is a professional association and labor union for American diplomats that offers publications and resources for diplomats across the world
Outpost: A Diplomat at Work – Christopher R. Hill explores the life and role of a diplomat in some of the most difficult regions in the world, like Iraq, the Balkans, and North Korea
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Diplomat
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
