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0-5 years of experience
Provided first-level technical support to the Department of Justice Forfeiture Systems division
- Utilized Remedy to create and escalate trouble tickets
- Generated weekly reports to track call volume and monitor open trouble tickets
- Provided the Government monthly and quarterly deliverables to help track the effectiveness of the helpdesk
- Developed a solid reputation for resolving complex issues and providing exceptional customer service
0-5 years of experience
- Provided excellent customer service to retirees by way of telephone interaction daily ensuring issues were satisfactorily resolved, and the agency’s operating standards maintained.
- Computed pension benefit entitlement, applying interpretation of the respective pension fund rules.
- Processed monthly payments for participants accurately and timely.
0-5 years of experience
- Coordinated Ebola crisis response risk assessments and data analysis.
- Created daily summary reports outlining screened passenger dispositions for distribution to local and national administrators.
- Analyze and process health information data into secure surveillance system, Quarantine Activity Reporting System (QARS).
- Conducted over 30 in-depth exposure risk assessments for travelers from countries with widespread Ebola transmission during the U.S. emergency response.
0-5 years of experience
- Provide tier 1 support to the US Army.
- Lead operator, managing staff and operator schedules.
- Provide switchboard operations, processing of non-secure calls and telephone directory information to customers on-demand in a timely and professional manner for a24/7/365 operation.
- Assist in development and maintenance of operator services training manual. Handle escalations
- Alerts management to recurring problems and patterns of problems.
- Assist in contingency planning and possess excellent customer service skills.
0-5 years of experience
Production Control Planner/Expeditor
- Monitored production schedules and expedited the flow of materials and parts through production areas.
- Followed the master schedule and scheduled specific production work for Fabrication or testing accordingly.
- Communicated schedules and deadlines to internal departments and external suppliers as needed.
- Tracked and monitored status of hardware build, assembly and test.
- Worked from blueprints or diagrams to ensure the correct revision was in place.
- Released manufacturing orders to the production floor, and planned the build sequences.
- Expedited shortages and remained up to date on their status
- Reviewed manufacturing orders, and monitored them for proper routing and the accurate issue of materials
- Coordinated production needs
- Followed and audited the physical progress of materials through the manufacturing process to ensure conformance to schedule.
0-5 years of experience
Administrative Assistant/Clerk
- Data Entry
- Answering phones
- Dispatch service orders
- Payroll clerk – payroll reports, submission, payroll entry
- Process invoices
- Maintain office supplies inventory as well as ordering office supplies
0-5 years of experience
- Coordinating, and preparing documents for Certification and Accreditation
- Quality Assurance Specialist (QA) to ensure that all federal documents pass Independent Verification and Validation monitoring and assessing system testing, reviewing, editing and scheduling of articles and training documentation
- ENEDS, (Enhanced Non-Drug Evidence Database)
- Updated Weekly POAMS (Plan of Action and Milestones) per document versioning
- Technical Writer developing technical procedures, templates and manuals presentations and briefing
- Internal Program Review (IPR) for quality assessment
0-5 years of experience
- Install, configure and troubleshoot Windows OS, as well as MS Office 2003, 2007 and 2010
- Troubleshoot and repair Desktop/Laptop and thin client hardware.
- Troubleshoot calls from the support desk and start the resolution process, bringing in other subject matter experts as required.
- SME for Android Smartphones
- End user training and education
- SCCM desktop level support
- SME for Field Craft Mechanics, creating images using MDT
- Maintain available inventory of break/fix replacement devices.
0-5 years of experience
- Assist in the pre-award application and post-award administrative process for federal grants in the Office of High Energy Physics by reviewing proposals from universities and laboratories, and ensuring compliance with the agency’s Funding Opportunity Announcements (FOAs) and the program’s mission and standards.
- Under the direction of the Program Analyst, receive, review and edit all Procurement Requests (PRs) via the Portfolio Analysis and Management System (PAMS), while working with program managers and support staff to identify and resolve any technical issues such as errors in budgets, lack of supporting documents, etc.
- Route completed PRs for approval and await funding from the DOE Chicago Office of Acquisition and Assistance.
- In accordance with the best practices for grant management, use and maintain electronic document management systems and filing systems to effectively manage HEP grants.
- Draft detailed correspondence to effectively convey information to the staff and other offices within the department.
- Obtain information from PAMS, and utilize Microsoft Excel to generate weekly reports of all current awards for the fiscal year.
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Federal Contractor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
