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6-10 years of experience
Provided guidance and expert assistance to clients regarding the requirements and procedure for obtaining US passport/visa to travel internationally
- Evaluated all US passport and visa applications to ensure all proper documents are provided. Ensure all passport/visa are issue in time for our client international travel
- Evaluated effective performance of my team and provided additional training if required
- Responsible for supervising and monitoring my team to ensure that all passport/visa application is process properly. Ensure that the applications process are maintained in accordance with regulatory requirements and company procedures
- Developed methods to evaluate qualitative and quantitative performance of each employee.
- Ensured compliance to laws and regulations for passport application.
- Assisted staff in managing complex and passport adjudication cases
0-5 years of experience
- Worked directly with Russian Consulate in New York
- Assisted clients in preparing documents for Russian Visa according with the requirements of Russian Consulate
- Maintained data entry requirements by following data program techniques and procedures and verified accuracy of data
- Protected company’s value by keeping client’s information confidential.
- Provided excellent customer service through problem solving
- Interviewed all clients face to face and ensured that all of the information provided
0-5 years of experience
- Approved applicants for passports by verifying citizenship & identification
- Clarified information given by applicants
- Expedited cases upon request one day per week from desk work & daily while on public counter rotation
- Corresponded with applicants when more information was needed, incorrect documents were submitted & when no citizenship evidence was submitted.
0-5 years of experience
- Answered inbound calls for the National Passport Information Center regarding customer inquiries about U.S. Passports
- Assisted with general information for the application process including policies, practices, and procedures relevant to applying for a passport
- Provided application status following privacy protocols while documenting all calls in the computer based case management system
- Used Knowledge Based software and other systems to access information as needed
- Maintained an MRPT security clearance as required by the Department of State
6-10 years of experience
- Provides accurate and secure U.S. passport documents thru determining citizenship, identity, and entitlement to a U.S. passport.
- Responds effectively to needs of U.S. passport customers while using appropriate resources to verify facts, determining appropriate action for insufficient cases.
- Strengthens management and delivery capabilities while legibly and accurately recording citizenship and identity documents with no greater error rate than 1% for over ten years.
- Applies internal control measures to protect organizational integrity and prevent unauthorized use or misappropriation of sensitive and classified material.
- Contributes to the accomplishment of organizational and team goals, including adapting to shifts in work priorities. Mentors, trains and provides technical advice/guidance. Provides direction in absence of supervisors. Provides operational input to supervisors.
0-5 years of experience
- Provide accurate and secure U.S. passport documents.
- Respond effectively to needs of U.S. passport customers.
- Strengthen management and delivery capabilities.
- Apply Passport Laws, Regulations, and Procedures to ensure proper citizenship laws and regulations for all applicants.
- Determines sufficiency of citizenship and identify evidence and resolves insufficient cases with increasing independence.
- Follows standard guidelines to prevent Passport Fraud
6-10 years of experience
- Compliance with government laws
- Communicate effectively membership and billing
- Processed visa and passport applications
- Resolved up to 60 outgoing billing and invoice calls
- Average 200 incoming calls daily
0-5 years of experience
Passport Specialist responsible for adjudicating requests for U.S. citizenship by applicants claiming citizenship by birth, acquisition, and/or derivative. Knowledgeable in laws concerning citizenship and Department of State regulations concerning the issuance of passports and other federal laws and regulations.
- Ensures thorough application of federal laws when adjudicating and analyzing complex citizenship cases and routine applications for U.S. Passports. Laws include international country laws, federal regulations and laws; including citizenship laws, passport regulations, and procedural requirements to better adjudicate applicants’ entitlement to citizenship and to properly approve/disapprove applications.
- Draft written decisions, specifically denial letters that include individual case facts based on complex rules and laws that are consistent with adjudicative standards set forth by Department of State and United States Citizenship and Immigration Services.
- Meticulously reviews and analyzes applications and documents to detect fraud, properly document claim to citizenship, and to gather information necessary for interviewing applicants with complex cases or cases with discrepancies.
- Effectively applies federal laws, state laws, and local laws when providing guidance to the traveling public, training/mentoring junior specialists, and working complex cases to properly adjudicate citizenship from foreign countries.
- Reviews and determines sufficiency of citizenship and identity, administers oath and examines signatures, and identifies suspect and potentially counterfeit citizenship records.
- Utilizes a variety of inter-agency databases to gather information, research, and verify accuracy and consistency of information provided by applicants; identify fraud and other holds that may exists, and update system data as needed.
- Conducts background checks utilizing commercial databases to verifying identity, connect gaps in history reported, and to properly develop cases where there is a discrepancy in information or irregular patterns of information contained on application. Refers possible fraud cases to fraud managers for review.
- Complete a series of ongoing, extensive, on-the-job training and classroom training for passport specialists; as well as, participates in inter-agency anti-fraud programs.
- Professionally represents Agency and Department when communicating with all internal and external customers, and promotes and maintains good public relations.
- Mentor and provide feedback to junior specialists; engaging them in using department guidelines to solving complex cases, applying laws to understand custody and citizenship cases, and teaching alternatives to making decisions within guidance and minimize suspense.
0-5 years of experience
- Receiving and examining Passport applications including applications for amendments, endorsements, or replacements of mutilated, lost, or stolen passports forwarded by passport application acceptance agents or presented in person by the applicant or the applicant’s representative.
- Determining entitlement based on established criteria as to the type of passport to issue and determines whether a foreign visa is required.
- Reviewing applications for completeness, signature, and affirmation of the truthfulness of the statements contained in the application, verification of the Identity of the applicant and presence of required photographs and fees.
0-5 years of experience
- Provide information to travelers on how to apply for passport and visa.
- Give order status to travelers on their travel documents
- Contact processing agents and transfer calls as needed
- Act and focus point between managers and processing specialist
0-5 years of experience
- Thoroughly inspect all passport and visa paperwork and help Diplomats through the application process.
- Ensure the process finalization in a deadline driven environment.
- Maintain high discretion and ensure confidentiality of all Diplomatic documents.
- Distribute and collect mail from courier
- Gather and enter data all visa and passport request on the system.
- Assist customers throughout the application process via phone, email and to the public.
- Act as a Liaison between the Diplomats and their link to the US State Department and all of the Embassies throughout DC.
- Carry out other administrative functions such as faxing, scanning, printing and filing records in orderly manner.
0-5 years of experience
- Receive incoming passport applications and sort for processing
- Verify quality of passport images, and make adjustments as necessary
- Package applicants personal documents for return, and verify proper recipient addresses
- Verify for accuracy and package newly printed passports
- Receive, organize, label, and enter data for military applicants
- Verify applicant information and print passport books
- Receive additional requested applicant documentation and ensure proper pairing with current application
- Review applicant letters to ensure their needs are met, and their documentation is routed to the proper location for processing
- Check in and out application batches to appropriate personnel and organize the storeroom to promote efficiency
- Type and send Information Request Letters to applicants.
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Passport Specialist
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
