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6-10 years of experience
Ensured accurate daily accountability of vehicles.
- Trained and monitored numerous new hires in daily front desk and most recent bell stand processes and operations.
- Developed the highest level of communication and customer service skills while coordinating with other departments to insure the highest level of service.
- Maintained the prestigious AAA 5 Diamond service of excellence for 5 consecutive years.
0-5 years of experience
Responsible for the safe and courteous transportation of any guests to and from the airport.
- Assisted Hotel Manager with check-ins and guest phone inquiries.
- When requested, provided guests with an outline all features and services of the property as well as local history, cultural points of interest, theatres, movies, dining, etc.
- Managed the scheduling process of guest (group & individual) events including tours, dinning, theatre and sporting events.
- Assisted Guests with the transportation of luggage and education on all the properties amenities.
0-5 years of experience
Opened doors and welcomed guests to the hotel and assisted them with their luggage.
- Escorted incoming hotel guests to rooms.
- Assisted guest with hand luggage, and offered information pertaining to hotel services.
- Clarified features of room and operations of hotel facility.
- Paged guests in lobby, dining room, οr οthеr раrtѕ οf hotel.
- Delivered messages and conducted household service tasks.
- Investigated and prepared incident reports.
- Picked up articles for laundry and wash services.
- Conveyed to guests аbουt premises and local areas.
- Managed and kept records of calls for service.
6-10 years of experience
Called to escort guests to rooms and performed related services.
- Followed work schedules and kept time records.
- Trained 3 workers how to be a bellman and achieved significant improvements in their productivity.
- Instructed workers in procedures regarding requests from guests, utilizing knowledge of hotel facilities, local merchants and attractions..
- Furnished information, made reservations and obtained tickets for guests for travel and transportation.
- Made restaurant reservations.
- Reported suspicious behavior of patrons to hotel security personnel.
- Picked up and bundled guests’ laundry for outside cleaning service.
0-5 years of experience
- Gained excellent communication skills through effectively communicating with customers and management.
- Established a strong work ethic in a professional environment.
- Gained experience working in a very fast-paced & deadline driven work environment.
- Developed very valuable time-management and organizational skills due to constant high-volume of business.
0-5 years of experience
Assist guests to and from their rooms with their luggage upon check-ins and check-outs.
- Deliver dry cleaning and packages to guest rooms.
- Ensure bell stand, lobby and front desk areas are clean and organized.
- Organizing outbound calls involving questionnaires in various
- Producing reports with the findings of the questionnaires.
0-5 years of experience
Managed payroll for Front Desk, Bell staff and Concierge services
- Ensured timely execution of all guest requests for entire department
- Developed departmental guidelines for Universal Service Standards
- Oversaw all Group arrivals/departures, leading team with Conference Services
- Responsible for interviewing and hiring all Bell Staff members
10+ years of experience
Responsible for the supervision and training of the Bell Man
- Ensure all the procedures are performed to high standards
- Assistance when necessary to ensure optimum service to our guest
- Responsible for shipping and receiving packages from Fed Ex and USPS
- Perform other related duties as assigned
0-5 years of experience
Phenomenal strength for making people feel not only welcomed but treated as royalty
- Effortless and precise delivery being genuine at the same time
- Deliver flawless execution of world-class service to provide a great impression of the Inn to arriving guests
- Describe complete detail of amenities pointing out areas of attraction in the hotel and the surrounding area
- Professional and genuine, with customer service skills to maintain a stellar reputation to keep visitors coming back
- Trained and willing to assist in other departments as needed
- Assist with room tours and room sales
0-5 years of experience
Assisted guest with their luggage, car and directed them to their hotel room while making them feel comfortable and at home.
- Developed trust and rapport with guest in a short period of time.
- Carried conversations confidently as I drove them to their destination.
- Went above and beyond what was expected of me by sprinting to the valet lot to obtain a guest’s car, cleaning the snow off the guest’s car and filling up guest’s ice bucket after I organized their hotel room.
- Followed a strict schedule and did everything that was asked of me without any questions.
- Spoke firmly and strong with high net worth guest such as Steve Wynn and Clint Eastwood.
0-5 years of experience
Greeted guests as they approached the hotel
- Assisted with luggage and valet
- Drove guests to and from the airport
- Helped give directions and find there way around the hotel
- Set up for conferences, family reunions, and weddings
0-5 years of experience
Greet and escort arriving and departing guests to and from their accommodations
- Retrieve and transport guest luggage
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Organize and store luggage, as needed, according to guidelines
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
- Assist in the maintenance, appearance and functionality of equipment
0-5 years of experience
Greeted guests at the Ontario Airport and welcomed them to Ontario and the [company name].
- Assisted guests with luggage.
- Memorized floor plan to give guests fastest/ easiest directions to events.
- Organized a pick- up schedule with teammate to best accommodate incoming flight crews to insure little to no wait time.
- Delivered guest bills underneath doors.
- Walked hotel floors to pick up trash and ensure hotel keeps a neat and tidy appeal
- Assist over-night front office staff with anything I could help with.
0-5 years of experience
Deliver messages and run errands
- Extremely patient in attending to the visitors requirements and follow perfect work
- Very pleasant personality with specifically developed calmness and politeness in activities and communication
- Developed great hospitality qualities through immense work experience
0-5 years of experience
Welcomes and acknowledge all guests according to company standards
- Provides excellent customer service using professional language and etiquette
- Driver escort for guests in Hotel Shuttle Van for local city establishments
- Provides high quality valet service as parking attendant for guest
- Transports guest luggage from the point of arrival or departure at the hotel to their vehicle
- Remains at post in correct stance and ensures uniformed appearance is clean and professional
0-5 years of experience
Welcomes and acknowledge all guests according to company standards
- Provides excellent customer service using professional language and etiquette
- Driver escort for guests in Hotel Shuttle Van for local city establishments
- Provides high quality valet service as parking attendant for guest
- Transports guest luggage from the point of arrival or departure at the hotel to their vehicle
- Remains at post in correct stance and ensures uniformed appearance is clean and professional
0-5 years of experience
- Received guests at the airport
- Provided back up support for check-ins and phones
- Educated guests with hotel highlights and local history
- Scheduled events including local tours, and dinner cruises
- Transported luggage to guest rooms while pointing out hotel amenities
6-10 years of experience
Assist guests promptly and courteously in Valet check-in and check-out.
- Park vehicles in designated areas of the property, then accurately record the location of the vehicle.
- Assist guest with luggage by putting the guest’s luggage on a cart and accompanying them to the room.
- Ensure a maximum level of guest service and satisfaction is achieved and maintained.
0-5 years of experience
Assist guest with luggage
- Open door for arriving guest
- Provide great impression of service to the guest
- Set a good tone to the guest upon arrival
- Maintain lobby clean
- Greet guest upon arrival
- Answer questions about the property and valet prices
- Park guest cars in a responsible manner
0-5 years of experience
Walked through guests with check-in procedures and resort layout
- Assisted with logistics of luggage transportation among the resort’s six buildings
- Built personal relationships with repeat day and hotel guests
- Assisted guests with transportation services locally and to airports
- Promptly dealt with any problems guests had throughout their stay
10+ years of experience
Assist guests and their luggage to their room
- Inform guests about restaurants and shopping in the Seattle area
- Improve the quality of work and keep building good relationship with the guests and co-workers
- Find better ways to achieve our guest’s satisfaction goals and maintain operations by collaborating with different departments
- Assist guests with their orders, ensured a safe and clean work environment, and assist other team members as needed
0-5 years of experience
Greeted clients checking into [company name] Hotel
- Assisted clients with luggage by delivering it to their rooms
- Briefed clients of Savannah Georgia’s Historic District including history, retail stores, and geographically information.
- Answering and directing telephone calls to appropriate departments.
- Handled daily tasks such as room service, cleaning, and assisting clients with booking reservations for restaurants, events, taxi cabs, Airline affairs, etc. via phone and or email.
- Sending, receiving, organizing, and delivering mailed packages, letter mail, dry cleaning, etc. for clients and the [company name] administrative staff.
- Responsible for creating and maintaining an enjoyable, child safe, elderly/handicapped accessible, and over all customer friendly environment in order to ensure client satisfaction and convenience.
- Worked shifts often reaching twelve hours in order to meet client demands.
6-10 years of experience
Greeting and escorting guests to their rooms.
- Retrieve and transport guest luggage.
- Inspect guest rooms and acquaint guests with the rooms and features.
- Respond to guest inquiries and request in a timely, friendly and efficient manner.
6-10 years of experience
Greeting and escorting guests to their rooms.
- Retrieve and transport guest luggage.
- Inspect guest rooms and acquaint guests with the rooms and features.
- Respond to guest inquiries and request in a timely, friendly and efficient manner.
0-5 years of experience
Earned excellent marks on performance reviews, with citations for excellence in areas including work efficiency, accuracy and quality, positive work ethic, and commitment to providing unsurpassed service.
- Acting as a concierge by helping guests book and adjust tour, restaurant, and attraction reservations.
- Assisting with maintenance related issues including but not limited to plumbing, heating, and electricity.
- Assisting with transportation to major airports and desired destinations.
0-5 years of experience
- Provide fast and efficient assistance to all guests as soon as they arrive.
- Smile and remain courteous while providing guests with information about the hotel’s services.
- Complete a daily checklist as well as always maintaining a clean workplace.
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
