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0-5 years of experience
Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests.
- Fostered 20% increase in customer loyalty by implementing interaction improvements.
- Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
- Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs.
- Assisted and advised customers regarding usage and benefits of organization’s services.
- Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
- Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits.
0-5 years of experience
Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift
- Led the opening of a new property in Austin, establishing the operating procedures and training new hires
- Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services
- Coordinate often complex requests and build positive relationships with residents and neighboring businesses
- Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%
0-5 years of experience
Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description
- Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations
- Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment
- Assisted marketing team in coordination/hosting of in-store events; managed RSVP’s, email communications, gift bags and VIP guest room set up/monitoring
0-5 years of experience
Performed duties of a concierge for the unit and answered phone calls, including patient’s intercom phones.
- Assisted in providing customer service and data entry for nursing.
- Managed incoming labs results and other prescriptions orders and properly located in patient’s charts.
- Made follow up appointments for patients for Doctor’s office.
- Communicated between nurses, pharmacist, lab staff and doctors.
- Maintained inventories of office supplies and printed forms and replenish them as necessary.
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting.
- Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA)
0-5 years of experience
Managed the front desk services. Addressed residents satisfaction with services’ provided.
- Addressed resident concerns and issues in accordance with the company’s customer service standards.
- Resolved problems and complaints that residents may have.
- Received, stored and disbursed residents’ packages.
- Maintained required records/ logs and delivered packages to the appropriate residence.
0-5 years of experience
Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident’s needs and desires.
- Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners’ units, thereby achieving a zero incident record for over three years.
- Represented the HOA and its interests to vendors, real estate agents, and contractors.
- Maintained the building’s administration with regards to unit turnover, deliveries, and trade work.
- Enhanced resident’s experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions.
0-5 years of experience
I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center.
- Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment.
- Responded to a wide variety of questions and needs, in person and on the phone. Used problem-solving skills to assess and resolve issues. Built relationships and trust through empathetic listening and respect.
- Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels.
- Monitored delegated measures to comply with government regulations. Followed safety and infection control.
- Managed customer analytics to include staff engagement.
- Assisted nurses, managers and director with special projects and new initiative implementation.
- Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers.
- Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software.
0-5 years of experience
Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department.
- Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations.
- Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel.
- Prepared Embarking & Debarking guest reports for customs and clearance officials.
0-5 years of experience
Ensured safety at all times in all duties and operations
- Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person
- Assisted members with check-in, luggage, and other requests
- Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests
- Solved complex situations and assisted with contingency plans to address concerns of members and pilots
- Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers
- Ensured assigned premises are fully stocked with supplies and immaculate for our members
0-5 years of experience
Customer Service
- Picked up and delivered items, and ran errands for guests/management.
- Provided information about local features such as shopping, dining, nightlife, and recreational destinations.
- Performed office duties on a temporary basis when needed.
- Arranged for the replacement of items lost by travelers.
- Planned special events, parties, and meetings, which included booking musicians and celebrities to appear.
- Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance.
0-5 years of experience
Communicated any issues between management and patrons.
- Prepared memos, reports and work order requests.
- Secured access points and communicate with security staffs (night shift)
- Established safe and clean working environment.
- Performed other duties as assigned.
0-5 years of experience
Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities.
- Worked with travel agents to ensure all guest requests were received and acted upon accordingly.
- Provided restaurant recommendations, outlining similarities and differences in menu and ambiance.
- Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required.
- Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries.
- Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately.
- Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email.
- Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved.
10+ years of experience
- Customer service.
- Provided transportation, cooking, cleaning, and other services to fit the needs of the client.
- Researched industry history, trends, and regulations.
- Wrote and developed company/employee policy manuals.
- Maintained company legal documents including employee and client files.
- Pre-screened and conducted background checks on employee prospects.
6-10 years of experience
Provided support for residents in emergency situations
- Answered phone calls and sorted mail
- Provided support for multiple departments including HR and Connection
- Created informational flyers informing residents about programs and events
0-5 years of experience
Delivered high level of customer service to guests
- Leveraged vendor relationships to meet and exceed hotel guest needs
- Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales.
- Adhered to all best methods and practices delivered by employer
0-5 years of experience
Provided customer service in a friendly and professional manner
- Addressed questions and concerns of prospective or current residents and families.
- Provided support to the sales/marketing and business management.
- Greet visitors at community center front desk and provide guided tours as needed
0-5 years of experience
Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort.
- Directed, oversaw, and trained department staff.
- Provided full customer service for high-end clientele.
- Recorded the highest ski rental revenue in a season.
0-5 years of experience
- Provided customer and concierge services to all guests
- Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback
- Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels
- Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates
0-5 years of experience
Gave friendly and accurate customer service with incoming and outgoing calls for members.
- Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules.
- Provided guidance on preventive services.
- Assisted with access to all community services available.
- Provided general office assistance as needed.
0-5 years of experience
Prepared salads in accordance with the portion and quality standards specified in recipes
- Prepared Prep with proper washing, cutting and slicing procedures
- Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements
- Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit
- Provided a friendly environment, which include greeting, acknowledging and engaging with every customer
6-10 years of experience
Concierge Supervisor
- Oversaw and managed staffing.
- Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Also preparing bi weekly closing of the cash bank.
- Improved team rapport and signature service through daily forms of communication.
- Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints.
- Provided the highest level of customer service to Clients
- Facilitated resident requests for social events.
- Provided prompt and accurate services to clients.
0-5 years of experience
Greeted residents & their guests and screen people entering the building.
- Answered the telephone in a friendly, proficient and professional manner.
- Dispensed mail, deliveries and packages.
- Logged in maintenance requests.
- Recorded incidents that occur & responded to requests.
- Appropriately handled or referred questions and requests.
- Directed or escorted guests to specific locations within the building.
0-5 years of experience
Greeted guests in a welcoming and positive manner.
- Responsible for cashiering functions including ringing up sales and service transactions
- Educated customers on retail products.
- Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team.
- Answered Spa phone and perform all administrative duties.
- Managed merchandising presentation, signage, lighting, and general spa maintenance.
- Assisted with inventory control and restocking of products.
0-5 years of experience
Greeted incoming and outgoing residents and guests.
- Screened all visitors and incoming packages/mail to ensure safety in the building.
- Answered telephone calls.
- Assessed individuals before allowing entry into the building.
- Assisted residents with their luggage by carrying them to directed destination.
- In charge of maintaining key storage for residents.
0-5 years of experience
Provided exemplary customer service to Elite Members
- Answered various inquiries pertaining to excursions, sporting events, concerts and plays
- Established personal connections to assist in maintaining repeat guests
- Efficiently handle a variety of calls with superior phone etiquette and strong retention of details
- Researched guest requests using the internet and other resources
- Acted as a resource to my team and less experienced associates
0-5 years of experience
Known for staying late/picking up extra shifts on short notice.
- Improved support service level by 10%.
- Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn’t come in.
- Established good working relationships with customers/clients.
- Found productive task to complete during down time without waiting for directions from manager.
- Training Support Staff and new Management Analyst on Standard Operating Procedures.
- Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails.
- Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons.
10+ years of experience
Consistently provided Forbes Five Star and AAA Five Diamond service for every guest and every interaction.
- Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Processed all guests’ requests and responded promptly and efficiently to guest inquiries.
- Provided personalized Concierge service prior, during, and after the guests visit. Coordinated the guest’s itinerary before their arrival via phone, e-mail and fax.
- Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley.
- Set up amenities such as: floral, cake, balloon etc. Coordinated delivery times with other departments.
- Booked spa and salon appointments along with up-selling treatments.
- Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley.
- Accurately entered all reservations information into required Go-Concierge computer system allowing our fellow concierge to be able to take over and make any adjustments on the guest itinerary.
0-5 years of experience
Posted room charges and taxes to guest accounts.
- Verified and transfered all account postings and balances to master accounts.
- Monitored the current status of coupon, discount, and other promotional programs.
- Tracked room revenues, occupancy percentages, and other front office statistics.
- Prepared a summary of cash, check, and credit card activities.
- Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager.
- Understood principles of auditing, balancing, and closing out accounts.
0-5 years of experience
Greeted and assisted store beauty clients in high volume retail setting
- Performed one on one consultations with guests regarding personal, cosmetic and beauty products
- Participated in product sampling program to engage guests for repeat clientele
- Attended monthly sales and product trainings to ensure sufficient sales practices
- Engaged with store guests and built strong relationships
0-5 years of experience
Focused primarily on improving the level of the guests experience at the hotel that the employees provided.
- Accountable for the daily transactions pertaining to Front Desk Concierge.
- Worked as the Night Auditor to insure that the accounting for the particular day was in order.
- Insured that rations for Breakfast was stocked and routinely ordered for the hotel.
- Provided assistance in logistics for various departments of the hotel pertaining to daily operations.
0-5 years of experience
Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures
- Conducting inventory count of supplies based on customer demand
- Provided customers information of products and services offered, including preparing and serving of food
- Assisted cashiers during peak hours
0-5 years of experience
Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings
- Direct calls to Management, Maintenance, Construction, and Sales offices
- Scan, sort, and prepare packages for daily inventory
- Process and update access cards and fobs for residents and guests
- Organize utility invoices for accounts payable through Excel Spreadsheets
- Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings
0-5 years of experience
Welcome guest to Home Center for title, mortgage and real estate companies. Manage Home Center.
- Schedule closings and meetings in conference rooms.
- Input orders into Ramquest for Reliant Title.
- Assisted in coordinating events in the Home Center and offsite with title and real estate co.
- Answered phones, ordered all supplies and processed mail.
- Worked my business as a Realtor.
0-5 years of experience
Work independently in hotel restaurant and bar including opening duties, guest service and closing duties
- Assisted with monthly inventory of alcohol
- Learned all aspects of completing payroll for restaurant employees
- Responsible for answering all phone calls and directing calls appropriately
- Responsible for overall organization of front desk and guest check-ins
- Organizes relays between guest needs and departments to fulfil guests needs
- Ensures complete guest satisfaction
0-5 years of experience
- Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment.
- Served as a liaison between varieties of medical practices to direct patients through medical clearance workup.
- Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations.
- Provided strong administrative support and services to all levels of staff.
- Specialized in customer service relations between bariatric practice and patients.
6-10 years of experience
I have been on multiple accounts with my tenure with [company name]. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg.
- Screen visitors and vendors entering the building
- Managed Tenant requests and provided assistance to visitors
- Provided customers and visitors with escort services
- Preparing and documenting incident reports
- Respond to all emergency situations as directed by policies
0-5 years of experience
Acted as a liaison between the property’s management and residents
- Arranged or gave advice on transportation, business services or entertainment
- Monitored guest requests for housekeeping and maintenance
- Received and distributed packages for residents
- Greeted residents, prospective residents and visitors
0-5 years of experience
Responsible for overall management and efficient functioning of the Concierge
department
- Ensure that standards are maintained and guest satisfaction is maximized
- Keep inventory stocked and order new inventory based on guest in-house
- Resolve any lounge conflicts
- Manages and supervise Concierge colleagues’ to perform the daily tasks
- Coordinates with Front office to execute efficient arrival and departure guests
0-5 years of experience
Provide guests with an experience that will always be remembered and with the highest level of responsiveness.
- Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands,
- Great knowledge of hotel services, local events and venues and transportation options.
- Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
- Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.
- Serve as an information liaison, notifying various departments of guest requests or complaints.
- Provide continuous updates, edits, reviews and additions to an electronic database with guest information.
0-5 years of experience
Manage the front desk and be the first greeter when a resident, prospective resident, vendor, or contractor comes to the office.
- Emphasize providing excellent customer relationship management.
- Answer any questions on the community amenities and assist residents with gate cards/keys.
- Assist residents who come to the front desk to make a service request by entering that service request into the system for them.
- Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages.
- Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident.
0-5 years of experience
Coordinate pre-conferences for event overview with clients, various executives and departments
- Manage client’s daily wants and needs and execute in a professional and timely manner
- Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis
- Coordinate room layouts and details of banquet event orders with various departments
- Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond)
0-5 years of experience
- Manage the concierge lounge during breakfast and evening hours
- Collaborate with fellow associates to ensure a seamless experience for our guests
- Maintain a clean and professional concierge lounge
- Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions
- Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities
- Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014
0-5 years of experience
Experienced performing Concierge duties including: using software for packages at all times.
- Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily.
- Well versed in anticipating guest needs and responding appropriately.
- Profound experience in detecting signs of emergency and reacted immediately.
- Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings.
0-5 years of experience
Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras.
- Responsible for completing paperwork such as work orders, complaints, incidents reports etc.
- Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given.
- Assist tenants with any request
- Completes tasks upon request
0-5 years of experience
Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
0-5 years of experience
Meet the needs of Tenants and Guest; Greet them in a formal and professional way.
- Deliver any mail, packages and newspapers to the owners of the building.
- Inspect work area and make sure lobby is in good order.
- Sort garbage and keep an eye on all cameras in the building.
- Hose down side walk, and water/maintain flower garden.
0-5 years of experience
Customer Service for customers dealing with foreclosure, Died in Lieu, Short Sales, etc.
- Providing customer with information pertaining to paperwork needed, where to mail payments
- Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc.
- Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer
- Provide customer with status updates
- Confirming which documents have been received and which are still needed for the customer
- Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed
0-5 years of experience
Access to confidential medical record and organizational information as it relates to patient care
- Address patient concerns regarding complaints
- Assisting patients in receiving their Medical Records electronically
- Assist Patient/Proxy with Patient Portal enrollment process
- Educates Patient/Proxy about Patient Portal iniative
- Assist Patient/Proxy with Patient Portal initial login process
0-5 years of experience
- Keep Surveillance of building at all times
- Organize daily events occurring through the building using specific programs
- Keep inventory of deliveries for tenants
- Use communication skills extensively on a daily level with tenants
- Hold door and greet tenants as they enter and exit the building
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
