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Front Office Receptionist Resume Samples
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0-5 years of experience
Managed front office reception, phones, filling, private client billing and collecting.
- Completed county billing for court appointed cases.
- Conducted client intake and prepared and translated legal documents.
- Assisted with immigration applications and assisted with translations in depositions.
0-5 years of experience
Managed front office operations in high volume environment
- Scheduled appointments for nine Orthopedic Surgeons and Pain Management Specialists
- Processed medical, billing, and imaging records requests
- Processed patient paperwork, verified insurance eligibility, and prepared patient charts prior to appointments
- Managed and maintained company scanning, faxing, importing of files, inbound phone calls, and office cleanliness
- Implemented new and more efficient front office processes
- Accounted for and balanced daily monetary transactions
- Provided exceptional customer service while maintaining timely and effective resolutions to patient inquiries
10+ years of experience
Greeted customers and resolved customer complaints.
- Performed clerical duties for six departments.
- Provided information and retrieved input data in computer.
- Prepared UPS forms for shipping and mailing correspondence for all administrative departments
0-5 years of experience
Greet patients in a pleasant manner, while updating demographics and collecting copay and balances.
- Occasionally answering busy phone system and verifying insurance for benefits.
- Scheduled appointments while explaining office procedures for next appointment.
- Often calm upset patients by explaining procedures to them with help from the correct department.
- Greeted patients and directed them on the procedures for signing in while answering phones and checking insurance verification.
- Collected copays, and balanced at the end of the night.
- Maintain the up keep of the lobby and office area.
- Worked on the medisoft program.
0-5 years of experience
Assisted patients with day to day requests
- Performed insurance pre-authorizations for scheduled procedures
- Processed home health forms
- Assisted physicians with translating services
0-5 years of experience
Checking in patients for 8 doctors, while making sure all information on patient forms are filled out correct, and scanned in.
- Verifying insurance information.
- Use of EMR system
- Scheduling new patient and returning patient appointments.
- Collecting patient co-pays and assisting billing with collection of patient balances.
- Performed closing duties, which include end of day money and preparing the bank bag for pick up.
- Routing calls to the correct department i.e. secretaries, nurses, medical records.
6-10 years of experience
Check patients in and out while collecting demographic and insurance information
- Handle billing, process charges, enter ICD9 codes and collect co-payments
- Schedule and confirm appointments
- Answer phones, file, fax, scan and perform data entry with EHR software
- Order prescriptions and process patient lab work
- Prepare medical charts and assign patients to exam rooms
- Submit medical records in response to requests
6-10 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone internal/external (switchboard) and in-person requests for information.
- Handled all media and public relations inquiries.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office departments.
- Supplied key cards and building access to employees and visitors.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received and screened a high volume of internal and external communications, including fax, email and mail.
- Handled a high volume of incoming calls, internal and switchboard
0-5 years of experience
Answered all incoming calls and directed them to appropriate staff
- Verified patients insurance and eligibility
- Transmitted correspondence or medical records by email or fax
- Maintained medical records and corresponding files
- Responsible for Faxing, copying corresponding paperwork
- Ensured delivery of products such as wheelchairs, gloves, gowns etc.
0-5 years of experience
Coordinated all aspects of a wide variety of surgeries
- Ensured proper facility, staff, instrument and device availability
- Responsible for patient processing and preparation
- Obtained and verified referrals and authorizations
- Scheduled patient visits and coordinate physical therapy
- Assisted with cast application/removal, dressing changes and injection preparation
- Assisted with general office functions
0-5 years of experience
Answered phones and greeted clients
- Created new documents for counselors to use in client charts
- Recreated older and out of date documents for use in client charts
- Sorted and filed paperwork into client charts and subsequently filed client charts to appropriate counselors and/or file storage
- Supervised clients during drug testing and securely packaged drug tests for transport
0-5 years of experience
Answer phones and transfer calls to appropriate person,
- Send and receive faxes, make copies for faculty and staff
- Responsible for marking outgoing mail with postage using Neopost machine and the distribution of incoming mail to faculty and staff
- Responsible for enrolling of students and also to create student files
- Process transcript requests, full-time student letters, and complete status change for students
- Assist the Director of Admissions with daily tasks.
- Use of STARS system for a number of student-related tasks
- Other assignments as required by the company
0-5 years of experience
Responsible for billing charges for multiple providers using NextTech (EMR), posting insurance payments and account collections.
- Checking in a high volume of patients including insurance verification, data entry and reviewing financial policies with each patient.
- Answering a heavy volume of phone calls, scanning patient information and processing faxes.
- Check out, scheduling appointments and surgeries, collecting payments and preparing paperwork for biopsy’s.
0-5 years of experience
Greet patients/visitors/customers in a timely manner with excellent customer service.
- Answer all incoming calls promptly and with professionalism, transfer calls to the appropriate department/unit or person(s).
- Sign in all patients/visitors or consumers for appointments/meetings
- Other duties as requested in other departments as needed.
0-5 years of experience
- Report directly to the President and Vice president.
- Work with executive assistants on special projects.
- Draft confidential correspondence for Human Resources.
- Provide customer service for walk-ins, retailers and vendors.
- Oversee front desk and work with security to maintain procedures and company logs.
- Perform photo copying and other production services and filing.
- Prepare and coordinate mail, faxes and express packages
6-10 years of experience
Responsible for filing records like ultra sound reports and progress notes.
- Receive bills, copayment and other payments and kept record of all transactions.
- Verified insurance prior to patient appointments.
- Responsible for scheduling patient appointments.
6-10 years of experience
Answered phones, transferred calls and took message
- Processed customer payment
- Data enter customer and auto information into spread sheet
- Pulled, filed, and created customer files and fax and copy documents as needed
0-5 years of experience
- Schedule appointments for patients via phone
- Check in patients and prepare their chart for examination
- Collect co-pays, deductibles and coinsurance at time of service
- Write and fax various doctor ordered ultrasound referrals
- Verify patients insurance for appointments and surgeries
- Create and organize charts
- Post daily transactions to patients account
0-5 years of experience
Responsible for keeping the front office maintained
- Handle incoming calls, handle daily sales transactions, deal with inquiries from public and customers
- General administrative and clerical support
- Resolve customer’s complaints and ensures knowledge of staff movements in and out of organization
0-5 years of experience
Greet and welcome patients & visitors to the practice.
- Receive mail and deliveries.
- Check in patients according to office protocol
- Ensure patient receive, date and sign all necessary paperwork
- Verify and update insurance & patient information.
- Collect payment at the time of treatment.
- Schedule appointments as needed.
- Deal with all inquiries both in person and on the telephone in a polite and professional manner.
- Help provide support to all team members as needed.
- Maintain, retrieve and accurately file records.
- Create, process and mail invoices and bills.
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[Front Office Receptionist]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
