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Guest Service Representative Resume Samples
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0-5 years of experience
- Provided front desk operations, using the register at an advanced level for problems that needed emergency assistance as well as any assistance.
- Writing incident, comment, and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment.
- Constantly collaborated with superior management by reporting gathered information.
- Improved the guest service department by suggesting a problem solving anaylsis which later increased the scores of the department.
- Respected the confidential nature of privacy and information.
0-5 years of experience
- Implemented proactive customer sevice techniques to maintain positive client relationships and ensured guest satisfaction for the duration of their stay.
- Answered phone lines, applied payments and checked guests in and out promptly and efficiently.
- Provided administrative support including, but not limited to, payroll, filing and creating invoices.
0-5 years of experience
- Promoted to Shift Leader as a result of continuously exceeding sales and customer service goals.
- Managed daily store operations including scheduling and assigning employee duties, and following up on work results.
- Maintained an excellent rapport with customers resulting in superior customer service and increased store sales.
0-5 years of experience
- Performed wide variety of job duties including front desk night auditing, shuttle driver and evening and graveyard houseman.
- Awarded “The Spirit to Serve” twice providing prompt and courteous service to our guests.
- Passed Hotel Auditing check in experience receiving 87% score.
- Earned cash incentives from getting good GSR also known as guest review scores.
- Demonstrated ability to answer guest inquiries about hotel services, shopping, dining and travel directions.
- Earned cash incentives from getting good GSR also know as guest review scores.
0-5 years of experience
Managed and serviced over 200 calls daily pertaining to guest issues and/or hotel inquiries
- Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills
- Successfully streamlined guest check in and checkout procedures by ensuring timelines
- Respond and take action on guest complaints and problems and make sure to find solution
- Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
0-5 years of experience
Educated 20+ students daily on Financial and Managerial Accounting, Math, Statistics and Economics.
- Coached students in studying, note taking, organizational and time management skills while being a source of encouragement and support in a professional manner at all times.
- Helped students in creating/understanding spreadsheets and presentations on their respective subjects.
- Project Leader of “My neighbors garden” project at [company name]
- Worked as a Project Lead alongside with Executive team for “FLIP seminar series” project at [company name].
- Represented [company name] as a presenting team at Enactus competitions.
0-5 years of experience
- Maintained & managed an accurate cash drawer
- Ensured 100 percent of customers’ orders were accurate verbally and rung into the register accurately
- Observed and obeyed all company rules and regulations
0-5 years of experience
- Supported a strong companywide commitment to excellent customer service.
- Fulfilled customer needs at ticket booth presenting various tour times and locations.
- Acted as liaison between the customer and management team.
- Proactively consulted with customers offering merchandise and services with vendor partners.
- Loaded and unloaded customers from street duck tour rides.
- Provided wheelchair lift service when necessary on duck boats.
0-5 years of experience
- Face of the hotel, typically the only staff member in the building with 100+ guests
- Reviewed daily financial reports to ensure accuracy.
- Assisted guests with any needs and helped resolve complaints.
0-5 years of experience
I work directly with the public, engaging customers upon arrival and facilitating a positive customer service experience. I was also responsible for managing daily operations of the facility.
- Practiced organizational and communication skills.
- Adapted to learning effective and creative problem-solving techniques.
- Acquired cash handling and POS experience, customer service and retail experience.
- Gained experience in fielding phone calls as well as responding to email requests
0-5 years of experience
Performed clerical functions that support billing and money handling, guest reservations, and answering multi-line phones/ routing calls
- Satisfied guest inquiry/ complaint communications
- Responsible for distribution of guest room extras (honors perks, party activities, and various other amenities)
- Served as a primary resource for general hotel information, activity recommendations, local directions and mapping
- Worked cooperatively with door attendee to ensure proper bag checking and distributing
- Provided full service
0-5 years of experience
- Check-in and out guests of the hotel.
- Handle any inquiries regarding the hotel, its amenities, or local entertainment times and availability (ex. Medieval Times, Knott’s Berry Farm, Disneyland).
- Assisted in setting up continental breakfast area on morning shifts.
- Acted as hub of communication for any potential security risk situations.
- Monitored who entered the hotel at all times, especially late evenings/early mornings.
- Managed and monitored lost and found items from guests.
0-5 years of experience
- Ensured the highest level of guest satisfaction with regard to guests’ questions, comments complaints and concerns regarding all aspects of their visit
- Provided concierge services
- Managed cash drawer and was personally responsible for auditing and accounting for day to day monies taken in and collected by accounting office.
- Completed various projects and tasks for the General Manager, Director of Sales and Director of catering
- Managed all event changes within the sales and catering department
- Ordered supplies, managed Office and assisted all members of the sales and catering team
- Organization liaison between the Sales/Catering and Food and Beverage Departments
0-5 years of experience
Prepared hotel reservations for Guests
- Answered phones for inquiries and redirecting calls with excellent customer service
- Prepared housekeeping schedules
- Guest billing
- Inspected rooms, cleaned lobby and work area
0-5 years of experience
Working with a small team to promote a unique branding through social media and concierge and guest services, as well as working with retailers to keep their customers happy and returning.
- Provides customers with on-demand concierge and guest services
- Coordinating events and information through proprietary iPad program technology
- Offering directional assistance
- Researching and providing event and promotional information
- Providing recommendations and reservations for restaurants, theaters and movies
0-5 years of experience
First point of contact
- Utilizes multi-line phone system
- Coordinates with housekeeping to ensure all special request are handled properly
- Process up to 200 guest arrivals and departures per day
- Employee of the Month Holiday Inn Portland Airport March 2015
0-5 years of experience
Answer telephones in a timely and polite manner.
- Communicate with visitors and direct them to appointments or patient rooms.
- Recognize and respond appropriately to violent/abusive situations such as threats, fires and emergency situations.
- Transfer calls to physicians and nurses stations.
- Schedule cab and bus rides for patients and visitors.
- Find in house patients information using the computer.
- Fax, scan and date entry.
0-5 years of experience
- Maintained and supervised a clean, safe environment for guests
- Interacted with guests in a fast paced, high populated environment
- Attended to and handled all questions and concerns of guests
- Communicated professionally via radio
0-5 years of experience
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Process all guest requests and relay messages.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
0-5 years of experience
- Answer questions from patrons about merchandise and answer those questions by walking them to departments
- Turnover stock and product within departments to ensure quality and new styles for each season
- Efficiently handle complex situations regarding product placement and sales techniques
- Communicate and work across multiple teams to ensure efficient process flow.
0-5 years of experience
- Oversee the inquiries from customer via phone
- Develop and promote training modules for new employees
- Responsible for ensuring all customer concerns are handled in a timely manner
- Actively participate in developing standard guidelines to adhere for customers/employees
- Handle all incoming phone calls and handle issues
- Handle refunds and credits due to customer unsatisfactory service.
0-5 years of experience
- Greet, register and assign available rooms to guests in a polite and resourceful manner
- Direct and accompany guests to different facilities in the hotel
- Answer inquiries regarding hotel services on a multi- line phone system
- Filing of guest folios in an organized manner
- Cash handling on a daily basis
0-5 years of experience
- Processed guest check-ins and checkouts
- Held responsibility for guests’ credit card payments, authorizations and disputes
- Pre-assigned rooms and made keys for IHG Priority members
- Made sure all shifts’ duties were completed
- Situated guest complaints regarding room accommodations
- Answered the telephones promptly and responded to guests’ questions regarding hotel property, transportation and location
0-5 years of experience
- Interact heavily with guests on sales floor & cash register
- Assist customers with product selection(s)
- Maintain a well stocked & neat store appearance
- Provide support to customers with final purchases, questions, concerns & offer resolutions
- Answer calls, retrieve pick up merchandise orders & create price tags for shelf labeling
0-5 years of experience
- Register and assign rooms to guest and issue room keys
- Transmit and receive messages
- Keep records of occupied rooms and guests’ accounts
- Make and confirm reservations
- Present statements to and collect payments from departing guests.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using the Choice Advantage system
0-5 years of experience
- Welcome and acknowledge all guests according to company standards
- Secure payment; verify and adjust billing
- Complete designated cashier and closing reports in the computer system
- Develop and maintain positive working relationships with others
- Accept and record wake-up call requests and deliver to appropriate department
0-5 years of experience
- Party hostess- interacted & entertained children and adults.
- GSR- interacted with guest, explained party packages to guest in person and over the phone.
- Dining Attendant- made sure the room was clean; understand the value of subtle but excellent customer service.
- I’m always on time for shifts, went earlier than my schedule time when asked to.
- I’m great with customer service, I’m bilingual, I got great evaluations from random customers.
- Exceeded the requirements of a Caterer
- Delivered food, prepared food, and presented food to clients.
6-10 years of experience
Assist guest with check-in and check-out process through Opera PMS, Holidex Plus, and OnQ
- Process a variety of payment methods
- Answers multiple phone line on Private Branch Exchange (PBX) System
- Bookkeeping as well as other various office duties
0-5 years of experience
- Greet guest warmly and with enthusiasm.
- Acts as a liaison between guest and the services provided within and outside of the resort.
- Promote services such as resort events, activities and hours of operation currently available.
- Answered incoming questions and forwarding incoming communications to appropriate staff.
- Responds to any request of the guest in a timely fashion
- Administrated the policies and procedures of the Guest Services Department.
- Coordinate and assist with other departments for better guest services.
- Administered constant vigilance of resort and department for assistance and guidance.
- Developed and maintained harmonious relationships with other employees.
0-5 years of experience
- Manager duties consist of performing inspections of rooms and the property
- Ensure all personnel on my shift are following all policy and procedures
- Answer phones, make reservations, or transfer the calls if needed
- Cross-trained in the restaurant
- Handle payment transactions, and maintain accountability for all the hotel keys
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
