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Hotel Concierge Resume Samples
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0-5 years of experience
Concierge position at various hotels across New York City, ranging from budget and family-friendly to upscale and luxury hotels.
- Coordinated with guests to help plan upcoming trips to New York City, regularly taking advantage of opportunities to up-sell activities and tickets booked.
- Developed strong relationships with long-term guests resulting in repeat hotel stays, positive online reviews of concierge transactions and more services booked.
- Created new methods of procedure utilized by fellow concierges that allowed for further efficiency and organization.
- Assisted in training new concierges on job responsibilities, guest interaction and hotel procedures.
- Awarded ‘Employee of the Month’ for highest overall monthly sales, exceeding fellow concierges and lead
0-5 years of experience
Provided superior customer service for hotel guests to ensure that they received the most exclusive and positive experience
- Worked with a variety of customers, some of which were high profile, while always respecting their privacy and working at the highest level of professionalism
- Arranged transportation for business services and entertainment
- Answered guest inquiries regarding the city and local events and attractions
- High degree of organization while handling multiple requests and inquiries
- Maintained and updated detailed information in Springer Miller reservation system
- Developed unique hotel packages and amenities for guests
0-5 years of experience
Provided timely and accurate information about the services and amenities of the Hotel and surrounding region.
- Established rapport with guests via email correspondence, phone, social media, and direct interaction.
- Recommended dining options and activities and made reservations for guests.
- Maintained file on referral contacts, transportation services, area events, etc.
- Adhered to and ensured that standards and hotel policy were observed at all times.
- Acted as travel consultant, social advisor, personal assistant and expeditor of personal and business matters.
- A Leading Hotels of the World
0-5 years of experience
Facilitated the entire set-up of the Concierge Desk
- Organized a filing system for the Concierge Area, on community services in New Jersey and New York City
- Responded professionally and promptly with detailed information while handling all hotel department inquires
- Created day/night Itineraries for Guests: Offered dining options and assisted with transportation
- Accumulated local information of events including NYC for the Weekly Newsletter, “What’s News” distributed to W Talent, Residences & Gold & Platinum Starwood Members
0-5 years of experience
Handled large volume inbound calls from hotel guests and general public, responding to spa and salon inquiries, while executing reservations/cancellations for all restaurants
- Assisted hotel guests face-to-face by booking show reservations, transportation, helicopter tours, and last minute boarding passes
- Resolved specific property information such as wedding events, convention ballrooms, fine dining restaurants, and shopping destinations
- Identified guest needs and recommended appropriate information pertaining to desired leisure activities, food menus, nightlife options, and show information
6-10 years of experience
Acted as Assistant Concierge Manager when Concierge Manager is not available or accessible.
- Ensured clients and guest service excellence, resolve customer concerns quickly and accurately, build strong relationships with service providers.
- Answered incoming calls, directing calls to the proper person or taking and delivering messages when necessary.
- Provided logistical support to Company President, CEO, & VP.
- Assisted with selection and hiring of concierge team with Concierge Manager.
- Assisted in training new concierges to work efficiently and accurately with Hyatt Regency/Errand Solutions systems.
0-5 years of experience
Prepared guest itineraries prior to their arrival
- Served as liaison between guests, the Westin & outside vendors
- Organized & maintained communication & project logs
- Learned to use GoConcierge to best serve guests needs
0-5 years of experience
Greet guests as they arrive and depart.
- Accompanied the guests to their room as well as helped them with their luggage if needed.
- Handle customer and tenant requests for information and services.
- Demonstrated ability to deal with different types of guests some of whom require a high level of patience.
- Huge knowledge of hotel services, local events, venues and transportation options.
0-5 years of experience
- Provided information, advice. guidance and assistance to guests and employees
- Proficient in communication modes to ensure excellent customer service
- Provided guest requirements in timely manner
- Organized events, arranged facilities and services meeting guest’s expectations
- Handled complaints to ensure resolution for guest satisfaction
- Team leader for four fellow employees
6-10 years of experience
Utilized suggestive selling techniques to sell rooms and promote all services of the hotel.
- Maintained exemplary telephone etiquette.
- Handled mail, package, and message with due procedures.
- Reported any abnormal patient condition to manager.
- Focused on cash-handling policies and procedures.
- Maintained daily hotel occupancy reports.
- Provided Concierge service to hotel guest.
6-10 years of experience
Provided information, advice, guidance and assistance of whole hotel to patrons.
- Provided customers requirement on timely manner.
- Gives information of hotel services, entertainment, recreation facilities, and restaurants also.
- Carried out various roles such as porters, commissioners and valet parking attendants.
- Provided the maximum level of service possible.
- Developed a rapport with guests in order to understand their needs.
- Created strong relationships with service suppliers.
- Provided accurate and important information to consumers.
0-5 years of experience
Welcomed hotel guests in a warm and friendly manner, worked to meet guests’ special requests, ensured that each guest had a memorable stay.
- Networked with local businesses for event tickets, book restaurant reservations, golf tee times, tours, car rentals and any other special needs of the hotel guests.
- Supervised Bellhops, Valet Attendants and Housekeeping staff.
- Performed front desk duties including: guest registrations, blocking rooms and booking new reservations.
0-5 years of experience
The [company name] Bellevue is an Asian-inspired hotel with 732 rooms that prides itself on providing the “Hyatt Touch” to all guests to ensure a superior stay.
- Provide office and administrative assistance
- Work with third parties to secure travel arrangements and reservations for guests
- Create documents to disseminate knowledge among staff members
- Provide superior customer service to guests
- Create documents that highlight local attractions and events for guests
- Handle financial transactions between hotel guests and outside vendors
0-5 years of experience
Market the project and coordinate guests, tenants, and visitors needs.
- Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individual’s needs and rights.
- Maintain a file on Community services including transportation sources and referral contacts.
- Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
- Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.
0-5 years of experience
Accommodate guests in every way possible with outstanding Customer Service making sure that each guest has a memorable experience
- Arrange airport transportation to and from SFO International Airport (taxi cabs, limousines, buses, shuttles.)
- Answer multi-line telephones
- Making reservations for guests to eat at restaurants, enjoy spas, procuring tickets to attend cultural and artistic performances, booking sightseeing tours, or any other special requests from guests
- Interacting with personnel from other departments of the hotel
- Greets guests and follow up with them on the suggestions I gave them, as well if everything is up to their standards
- Inputting data into our reservation systems (Nite Vision Software)
- Responding/Sending emails for reservations
0-5 years of experience
- Assist guests with all request, concerns and reservations.
- An Extensive knowledge of the Island, activities, promotions, events, dining outlets and guest packages.
- Cross trained at Reception/Front Desk, PBX Operator and Butler.
- Created brochures and information packets about the island and history that are still in use today.
0-5 years of experience
Assisted guests with questions regarding the amusement park or the surrounding area.
- Managed the Concierge Level Lounge, which offered continental breakfast, light snacks in the afternoon, and hors d’oeuvres.
- Responsible for ordering, inventorying, and picking up supplies needed for the lounge.
- Responsible for the entire resort’s guest requests such as gift baskets, flowers, or champagne.
0-5 years of experience
Handled first meeting of customers at front desk check in procedures.
- Help with directing our guest to the facilities that would most benefit the quality of their stay.
- Assist all the entertainment personnel with quality assurance.
- Implementing the proposed work to be accomplished with quality and accuracy.
- Handled large sums of money accurately and made deposits into vault.
- Participated in educating other new members of staff.
- Handled complicated hotel computer database.
- Worked in the process of inventory for yearend data reporting.
- Provided first level Customer Support quickly and effectively solved customer challenges.
6-10 years of experience
Coordinate the distance learning program via satellite, computer, camera, microphones and setting up audio/video conferences
- Set up conference rooms and training material for meetings
- Back up hotel concierge and catering for the Houston office
- Handled all mail room operations including purchasing office supplies and inventory
- Created service tickets for mail, diskettes and print cartridges
- Serviced printers, faxes, copiers, and minor computer issues
- Binding, laminating, and other copy room jobs
0-5 years of experience
Profound ability to be proactively accessible and responsive to all customers.
- In a high-volume and fast-paced setting, maintained responsibility for general clerical duties such as answering phones, faxing, copying, and calling third parties concerning reservations
- Answered telephone calls and responded to inquiries.
- Greeted each guest with friendly eye contact
- Performed all transactions in a cordial, efficient and professional manner
- Provided excellent customer service
- Displayed enthusiasm and knowledge about the company and their membership program.
- Responsible for checking guests in and out of the hotel and complying with guest requests in a courteous manner
- Efficiently performed office duties involving filing paperwork, maintaining guest records, and handling large amounts of monies and deposits
- Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individual’s needs and expectations and exceed them.
- Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.
0-5 years of experience
Serve as Concierge to help guest find attractions, restaurants
- Managed a team of 8 employees in daily guest service operations
- Collaborate with Front Desk Manager to create strategic plans to enhance customer satisfaction
- Provide employees with tools to maintain and increase service levels to guest
- Work closely with other departments to promote sales contests, clarify information, distribute reports
0-5 years of experience
Provide exceptional guest service and assist guests with all special requests, tours, restaurant and entertainment recommendations and reservations.
- Assist the Front Desk as needed during high business demand, or when requested by the Management Team.
- Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
0-5 years of experience
Make dining and other reservations for patrons, and obtain tickets for events
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations
- Make travel arrangements for sightseeing and other tours
- Perform office duties such as ordering supplies, correspondence to customers
- Entering daily reports
0-5 years of experience
Provide information, advice, guidance and assistance of hotel facility to patrons.
- Handle mail and messages of guests and reply promptly to the issues concerned.
- Arrange dinner/show reservations and provide information on entertainment venues, recreation facilities and local points.
- Provide front desk assistance with check in/out out procedures.
6-10 years of experience
Received recognition for several years in the 800k Sales Club
- Cultivate relationships with partner hotels in order to ensure future business
- Plan, arrange and sell vacation related products through daily engagements with customers
- Worked remotely under no supervision and completed tasks in a timely manner
0-5 years of experience
Very knowledgeable of the South Florida area including attractions, restaurants, tours, transportation, directions, etc
- Coordinates travel itineraries for guests
- Updates weekly hotel newsletter informing guests of on and off property events
- Makes informed and personalized suggestions to guests according to their needs and wants
- Proficient in the entire car rental process including price negotiation, filling out contract and inspecting vehicle
- Responsible for ensuring all concierge information is accurate and up to date
- Proficient in GoConcierge and OpenTable system
- Proficient in LightSpeed and StarGuest system
- Runs weekly reports and makes the schedule for the concierge team
- Designated hotel employee for all guest-related challenges or obstacles that arise
- Assists other department when needed, including Spanish translation with guests
0-5 years of experience
Arranged recreational, dining, and/or business activities for both inside and outside of property
- Reserve and/or confirm customer reservations
- Welcomed and registered guest. Offered them services and room rates
- Prepare financial documents for nightly audits
0-5 years of experience
- Responsible for ensuring communication and cooperation between two or more entities.
- Also have a supervisory responsibility for the particular organization.
- Providing communication on Madam Tussuad’s Wax Museum’s behalf to over 25 hotels in the area.
- Showcased my involvement through attendance at hotel functions & ceremonies.
0-5 years of experience
Provide front desk coverage by greeting customers and visitors
- Provide information to customers regarding services and products
- Direct and escort visitors and customers to the right department
- Man telephone exchange and take messages
- Transfer telephone calls and relay messages
- Schedule appointments for executives
- Process cash transactions
- Manage customer feedback information
- Kept detailed records of important conferences such as board meetings and committee meetings.
- Word-processed documents, edited and proofread when necessary, wrote thank-you letters and prepared mailing lists.
0-5 years of experience
- Proficient with CityExperts online sales system for New York City tourism and hospitality products
- Greeted guests, sold tickets for NYC attractions, entertainment, car services, and assisted with amenities and dining
- Obtained highest professional level of customer service, guest interaction, and satisfaction for all hotel guests
- Worked in multiple hotel environments with local and international families, business clientele, and high end clientele
0-5 years of experience
Tournament and Banquet Coordinator
- Proshop Assistant
- Hotel customer service
- Helped maintain the membership newsletter
- Organized and attended 5 Star-Employee Training
0-5 years of experience
Handle all aspects of social media and website
- Receives all reservations and special parties up to 50 guests
- Develops relations with hotel and luxury lifestyle concierges in South Beach/Greater Miami area
- Coordinates signature charitable events for the Nikki Beach brand & sponsors
0-5 years of experience
Resolve any customer service issues and direct customer complaints
- Manage registration procedures by handling all necessary documentation and information gathering
- Coordinate resolutions for customer facing issues involving maintenance
- Assist supervisors with accounts receivable and administrative paperwork
0-5 years of experience
Member of four person concierge team, manning desks in hotel lobby.
- Greet and assist guests with desert activities, restaurant reservations, golf tee-times, special event needs, transportation and any other guest services requested.
- Responsible for scheduling vacation ownership tours on property.
- Contacted guests pre-arrival and post-departure to ensure superior customer service and establish relationships to promote repeat business.
0-5 years of experience
Assist all guest utilizing superior interpersonal communication skills.
- Conduct periodic shift audits, assessing surrounding work area.
- Answer phones in a professional and courteous manner.
- Review service requests for arrivals.
6-10 years of experience
- Assigned rooms to the guests and check guests in/out at the correct time
- Handle customer phone calls, email and voicemail messages
- Resolve guest complaints, ensuring guest satisfaction
- Respond to guest inquires and requests regarding hotel services, reservations, local attractions, and directions
0-5 years of experience
- Responsible for setting the tone and image of the hotel through providing guest services including tourist information, tour arrangements, and airline reservations.
- Made restaurant recommendations and dinner reservations based on comprehensive knowledge and contact with on property and local area restaurants.
- Diplomatically and effectively resolved guest grievances and problems.
- Functioned also as a pool attendant and front desk agent.
0-5 years of experience
Introduce the guests to the [company name] hotel
- Interact with guests and take care of any specific accommodations they need
- Assist in hotel restaurant management
- Maintain guest check in and check out records
Hotel Concierge Duties and Responsibilities
The type of organization a hotel concierge works for will determine the exact roles and responsibilities they take on. Based on job listings we analyzed, a hotel concierge’s duties typically involve:
Greeting Customers The hotel concierge is the first point of contact for customers and guests entering the hotel. They are the face of the hotel’s brand, so professionalism and a friendly and approachable disposition are important to making guests feel welcome.
Assist Guests with Queries Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel concierge deals with these inquiries to resolve issues quickly and efficiently.
Book Reservations The hotel concierge answers phones and responds to emails to make bookings and reservations for guests, making a note of any special requirements or requests for a particular room type or view.
Make Recommendations Extensive knowledge of the surrounding local area is vital for hotel concierges, as they often provide informed recommendations to guests about dining options and nearby attractions.
Arrange Events, Transport, and Excursions The hotel concierge works with external companies to arrange excursions to surrounding attractions, book taxis and other transport, and arrange events on behalf of guests.
Hotel Concierge Skills and Qualifications
Hotel concierges should have strong interpersonal skills, provide excellent customer service, and have the ability to maintain a composed and professional demeanor at all times. Typically, employers will require a high school diploma as well as the following abilities:
- Communication skills – hotel concierges need to be effective communicators, as they deal with people from a variety of backgrounds on a daily basis. Proficiency in English is a must, but many employers prefer applicants who are multilingual
- Customer service skills – a strong customer focus and a drive to deliver the best possible guest experience is vital to this job, so applicants need prior experience providing great customer service
- Problem-solving skills – when issues or unexpected problems arise, hotel concierges need to think quickly to resolve them, so good decision-making and problem-solving abilities are crucial
- Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner
- Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills
Hotel Concierge Education and Training
The minimum requirement to become a hotel concierge is a high school diploma. To gain a competitive edge in the job market, applicants may choose to gain a postsecondary degree or hospitality-related certification. Hospitality management degree and certificate programs include topics such as travel planning, tourism marketing, and management communication. Most people in this role learn skills through on-the-job training.
Hotel Concierge Salary and Outlook
The median annual salary for hotel concierge is $37,000. Hotel concierges in the 10th percentile earn around $24,000 annually, while the highest paid earn nearly $50,000 a year. Bonus structures can reach up to $4,000 in this job, and commissions can provide over $8,000 in additional earning potential. Not all people in this role receive health benefits, but a majority receive medical coverage, and just under half also receive dental coverage. The Bureau of Labor Statistics predicts that this field will grow by 11 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you develop a career as a hotel concierge:
The Art and Science of the Hotel Concierge – this unique textbook details every aspect of working as a hotel concierge, covering everything from the essential skills needed to the latest reservations technology with illustrative stories and implementable tips
Professional Hotel Concierges – more than 2,300 people have joined this LinkedIn group for hotel concierges, making it a great place to network and share advice, tips, and techniques
The Concierge: Key to Hospitality – authors McDowell Bryson and Adele Ziminski provide information based on years of experience performing daily concierge functions
The Concierge Society – from interviews with concierges to networking tips, this blog has a great variety of posts and articles that teach and entertain. Readers will find tips that they can take straight to the workplace to enhance their performance
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Hotel Concierge
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
