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Hotel Front Desk Clerk Resume Samples
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0-5 years of experience
Verified guest registration and informed customers of hotel amenities
- Coordinated housekeeping to service guests needs and prepared rooms based upon projected arrival time of guests
- Maintained records of guest and meeting room schedules and availabilities via hourly reports for emergency education purposes
- Reviewed accounts and charges with guests during check in process
- Provided excellent customer service at all times while handling complaints and problems
0-5 years of experience
- Greeted, assigned, registered, and checked out guests
- Maintained room availability and guests’ accounts
- Computed bills, collected payments, and made updates and changes for guests
- Confirmed reservations, multi-tasked by answering phones from current and future guests
- Reviewed and answered guests’ questions and issues with accounts and/or charges
- Tended to needs and requests of all guests by implementing excellent customer service skills
0-5 years of experience
Greeted guest and created room reservations with general computer procedures
- Kept lobby area and breakfast bar cleaned and stocked
- Received payments from guest and ensured cash register was balanced
- Answered and transferred incoming phone calls and filed guest correspondences.
0-5 years of experience
Accommodated hotel patrons by registering and assigning rooms to guests
- Kept records of occupied rooms and guests’ accounts
- Made and confirmed reservations
- Presented statements to and collected payments from departing guests
0-5 years of experience
Served as the face of the company and strengthened relations with the public.
- Managed customer data and the creation of guest accounts.
- Responsible for ensuring that all rooms were filled each night.
- Assisted customers with immediate concerns and needs.
0-5 years of experience
Responsible for hotel and restaurant reservations, guest registration and check-out services, processing payments and gift cards for hotel and restaurants
- Conduct closing audits to reconcile nightly balances for hotel, banquet hall, and two 4-star restaurants
- Appointed part-time overnight manager
- Designated as driver for guest shuttle service
0-5 years of experience
- Ensured guests checked in and out of hotel in a timely manner.
- Analyzed system to ensure guest reservations and prices on rooms.
- Maintained nightly audits.
0-5 years of experience
Represented the hotel in regard to guest complaints and situations that required instant action.
- Greet, register, and assign rooms to guests.
- Made and confirmed reservations.
- Performed simple bookkeeping activities such as balancing cash accounts.
0-5 years of experience
- Made and confirmed reserved reservations
- Greeted, registered and assigned rooms to guests, issued room key
- Deposited guests valuable in hotel safe or safe-deposit box
- Operated multi-line switchboard, sorted and distributed mail and messages
- Provided customer service and gave guests information on shopping, dining, entertainment and travel directions
- Utilized company software to monitor room allotment and guest account records
- Computed bills, collected payments and posted charges
0-5 years of experience
- Effectively provided guests with rooms and resolved any issues and complaints
- Provided recommendations and directions for surrounding area
- Gained knowledge of Microsoft Office Suite and profit management process and best practices
- Collected and processed payments
6-10 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Make changes and confirm reservations
- Answer 7 different phone lines
- Collect payment transactions
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Keep records of room availability and who is in-house
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Keep track of all incoming mail and/or packages
0-5 years of experience
Welcome and register guests and offer them service and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Made changes and confirm reservations by means of the lodging management system
- Represented the hotel in regard to guest complaints and situations that require instant actions
- Maintain the hotel’s high standard of service and hospitality
- Distributed incoming mail and processed outgoing mail
0-5 years of experience
Welcome and register guests and offer them services and room rates.
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner.
- Issue room key and forward instructions to Bell Person.
- Make changes and confirm reservations.
- Post charges of food, room, liquor and telephone to system and manual ledger.
- Keep records of room availability and guests’ accounts.
- Maintain the hotel’s high standard of service and hospitality.
0-5 years of experience
Welcomed and registered guest and offered them services and room rates
- Handled guest check in and checkouts professionally and in a welcoming and specialized manner
- Made changed and confirmed reservations by means of the Lodging Management systems
- Kept records of room availability and guests’ accounts Posted charges of food, room and telephone to system
- Maintained the hotel’s high standard of service and hospitality
- Provided maximum quality service to the guests
- Verified that all updated reports had been run (Night Audit)
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Make changes and confirm reservations by means of the Lodging Management Systems
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system
- Maintain the hotel’s high standard of service and hospitality
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
Greet, register, and assign rooms to guests of hotels or motels.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Contact housekeeping or maintenance staff when guests report problems.
- Compute bills, collect payments, and make change for guests.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
0-5 years of experience
Issue room key and forward Instructions to Bell Desk
- Make changes and confirm reservations by means of the Lodging Management Systems
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system and manual ledger
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
Greet, register, and assign rooms to guests of hotels or motels.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
0-5 years of experience
Ensure the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets.
- Handle guest complaints or concerns in a polite, courteous and efficient manner.
- Prepare and distributes reports to the Hotel Manager.
- Assists guests with check-in process at the Hotel in a courteous and polite manner.
0-5 years of experience
Registering and assigning rooms to guests
- Issuing room keys
- Transmitting and receiving messages
- Keeping records of occupied rooms and guests’ accounts
- Making and confirming reservations
- Presenting statements to and collecting payments from departing guests
- Kept inventory of room and cleaning items and ordered items when needed for housekeeping, office, or general purposes
- Responsible for proper and effective organization of information regarding hotel guests
0-5 years of experience
Utilized excellent communication skills enhancing scheduling, room assignment, and greeting guest which increased company revenue.
- Computes and collects payments.
- Scheduling and confirming of reservations.
- Answering and transferring calls while operating the front desk.
0-5 years of experience
Utilized excellent communication skills enhancing scheduling, room assignment, and greeting guest which increased company revenue.
- Computes and collects payments.
- Scheduling and confirming of reservations.
- Answering and transferring calls while operating the front desk.
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations by means of the Lodging Management Systems
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system and manual ledger
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
- Welcome and register guests and offer them services and room rates.
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Maintain the hotel’s high standard of service and hospitality.
- Posted charges of room, food and beverage, phone, compute guest bills using online system
- Verify that all updated reports have been run
0-5 years of experience
In charge of making reservations in person or via telephone
- Responsible for a quick and easy check in/check out for our guests
- Answer guest questions or concerns while providing excellent customer service
- Compile and check daily record sheets, guest accounts, receipts and vouchers for auditing and daily record keeping
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations by means of the Lodging Management Systems
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system and manual ledger
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
0-5 years of experience
Assisted potential hotel guest reserve rooms for designated dates.
- Handle guest with paying for their reservations via credit card or cash.
- Assist guest in checking in and out of rooms.
- Handled any questions pertaining hotel personal or rooms
0-5 years of experience
Assisted guest in the areas of Information Desk & Coat Check Operations
- Checked in guests in accordance with gaming procedure
- Operated Opera & CCT programming along with cash register
- Maintained highest level of guest service standards
0-5 years of experience
Welcome and register guests and offer them services
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room keys and instruct any special notes or messages
- Make changes and confirm reservations by means of the Front Office System
- Use Point of Sale to post food charges
- Maintain the hotel’s high standard of service and hospitality
- Verify that all updated reports have been run
- Represented the Hotel in regard to guest complaints and situations that require instant action
- Collected payment following all cash handling rules
- Arranged Housekeeping Reports
- Ensured the desk was always attended
0-5 years of experience
Welcome and register military personnel
- Handle guest check ins and checkouts
- Make changes and confirm reservations
- Collect payments and audit guest ledger
- Check for accuracy and file military assignments
0-5 years of experience
Welcome and register military personnel
- Handle guest check ins and checkouts
- Make changes and confirm reservations
- Collect payments and audit guest ledger
- Check for accuracy and file military assignments
0-5 years of experience
Welcome and register guests and offer them service and room rates
- Handle guest check in and checouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to bell person
- Make changes and confirm reservations
- Keep records of room availability and guests’ accounts
- Post charges of food, deposits, and telephone use
- Maintain the hotel’s high standard of service and hospitality
- Provide maximum quality of service to the guests
- Verify that all updated reports have been run
0-5 years of experience
- Check-in and check-out all hotel guests
- Make, edit, and cancel hotel reservations via telephone and the hotel’s property management system
- Required to answer any requests made by hotel guests while providing excellent customer service
- Help troubleshoot and solve day-to-day issues had by hotel guests and fellow co-workers
0-5 years of experience
- Manage up to five front desk clerks in assisting guests by processing check-ins/check-outs, answering questions, resolving complaints
- Prepare employees’ shift schedules based on occupancy forecasts, hotel operations and events
- Coordinate with Conference and Rooms Division managers regarding all in-house and scheduled events to ensure continuous excellent guest service
0-5 years of experience
Ensure reservations are taken correctly and courteously.
- Process payments from cash, checks, or credit cards.
- Resolve any and all guest complaints or questions.
- Control of all signed paperwork and faxes.
- Efficiently checking guests in and out of hotel.
- Making necessary travel arrangements.
- Check guests in and out in a timely and courteous manner.
- Available at all times to deal with guest complaints and problems.
- Notify Management immediately of any guest, employee, or cash concerns.
- Leave all desk, lobby and office areas in a clean and neat manner.
0-5 years of experience
Ensure reservations are taken correctly and courteously.
- Process payments from cash, checks, or credit cards.
- Resolve any and all guest complaints or questions.
- Control of all signed paperwork and faxes.
- Efficiently checking guests in and out of hotel.
- Making necessary travel arrangements.
- Check guests in and out in a timely and courteous manner.
- Available at all times to deal with guest complaints and problems.
- Notify Management immediately of any guest, employee, or cash concerns.
- Leave all desk, lobby and office areas in a clean and neat manner.
0-5 years of experience
Register, and assign rooms to hotel guests.
- Establish customer payment methods and process payments.
- Communicate guest room problems to housekeeping and maintenance staff.
- Make and confirm reservations.
- Code and issue room keys.
- Was made a Loyalty Champion.
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor, laundry and telephone to system
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations by means of the Lodging Management Systems
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system and manual ledger
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations by means of the Lodging Management Systems
- Keep records of room availability and guests’ accounts
- Post charges of food, room, liquor and telephone to system and manual ledger
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
0-5 years of experience
Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers’ credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests’ accounts, manually or using computers.
- Make and confirm reservations.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Answering phone calls, and taking messages.
- Keeping main lobby clean for guest.
- Keeping breakfast room clean and stocked on supplies.
- Folding unfinished laundry in the dryer.
- Clean the pool area and restock towels for guest use.
- Contact housekeeping or maintenance staff when guests report problems.
0-5 years of experience
- Perform guest registration and room assignments, accommodating special requests when possible.
- Handle guest reservations, check-in and checkout, handling credit and cash payments in accordance to hotel policies.
- Respond and settle inquiries and complaints in a professional manner.
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[Hotel Front Desk Clerk]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
