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0-5 years of experience
Recruit, train, and schedule hotel staff. Address all staff issues. Review reports and payroll prior to submission to the general manager and owner.
- Trained hotel staff to understand the value of discount rates for frequent return guests over increased rates for one-time stays.
- Addressed all escalated guest issues to assure a satisfactory hotel stay.
- Adjust room rates to maximize revenue per available room.
0-5 years of experience
- Oversaw daily operations of hotel front office which consisted of answering phones, creating hotel reservations, assisting guests with luggage and checking in and out of the hotel.
- Trained front desk agents on hotel software and emphasized the importance of a strong focus on customer service.
- Created and managed employee schedule for front desk agents and valet services.
- Managed budget for personnel and inventory for the front office and housekeeping departments.
0-5 years of experience
Welcomed hotel guests in a warm and friendly manner, worked to meet guests’ special requests, ensured that each guest had a memorable stay.
- Networked with local businesses for event tickets, book restaurant reservations, golf tee times, tours, car rentals and any other special needs of the hotel guests.
- Supervised Bellhops, Valet Attendants and Housekeeping staff.
- Performed front desk duties including: guest registrations, blocking rooms and booking new reservations.
6-10 years of experience
Manage front line staff for all hotel operation departments.
- Oversee front desk operations and department productivity, managing and driving ADR, room inventory, room sale price-points and adjusting them based on business demand.
- Manage monthly P/L reports, annual and monthly budgets as well as weekly labor reports to run department successfully.
- Conduct interviews, hiring and training new employees. Oversee department scheduling, conduct monthly one on one meeting’s with direct reports, coaching and observing employees to hold them accountable.
- Create and implement new department policies and procedures that ensure excellent customer service and safe working environment for all staff.
0-5 years of experience
Welcome and register guests and offer them services and room rates
- Handle guest check in and checkouts professionally and in a welcoming manner
- Keep records of room availability and guests accounts
- Maintain the hotel’s high standard of service and hospitality
- Provide the maximum quality of service to the guests
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Hotel Front Office Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
