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Hotel General Manager Resume Samples
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0-5 years of experience
Directed operations and business functions for the property with 75 rooms, 6,000 square feet of meeting space, $1 million in annual room revenues and .5 million in Food & Beverage and 35 employees.
- Personally and successfully handled all arrangements for high profile guests that earned publicity for the club.
- Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs.
- Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce.
- Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers.
- Developed, implemented and sustained aggressive solicitation program focusing on increasing business.
6-10 years of experience
Report directly to the President. Responsibilities include managing all financial activity for a 60 room hotel with annual sales of 2.5 million. Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees.
- Developed and completed multi-room renovation project within budget and allotted time.
- Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns.
- Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality.
- Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % over four years.
- Established internship/mentoring program in three local high schools, allowing selected students the opportunity to experience practices of the hotel hospitality industry.
6-10 years of experience
Increased revenues 43% from $4.3M to $6.2M through strategic planning
- Responsible for Human Resources: benefits, hiring, terminating and orientations
- Analyzed monthly P&L with detailed critique
- Forecasted daily, weekly and monthly to accomplish budgeted revenues
- Directed and coordinated the food & beverage operations for 5000 sq. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop
- Awarded company’s cost containment award in 2008&2009
- Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%
6-10 years of experience
Increased revenues 43% from $4.3M to $6.2M through strategic planning
- Successfully oversaw four phases of renovations during six year span
- Analyzed monthly P&L with detailed critique
- Forecasted daily, weekly and monthly to accomplish budgeted revenues
- Directed and coordinated the food & beverage operations for 5000 sq. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop
- Awarded company’s cost containment award in 2008&2009
- Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%
- Marketing for hotel events
- Managed the change of ownership
0-5 years of experience
Directly manage all aspects of operations for two separate hotel locations with a combined 377 guest rooms. Completely restructured the entire operations team, and all sales and marketing processes.
- Championed the full renovation of both hotels utilizing a strict $7M budget.
- Led full responsibility for the bidding and hiring of all contractors for renovation and PIP.
- Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs.
- Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices.
- Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives.
- Successfully acquired and secured a KBR contract for $18.6M over three years.
- Increased total rooms revenue by $2.7M, and food & beverage revenue by $1.1M.
- Established significant training programs for each department resulting in increased guest satisfaction.
- Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date.
0-5 years of experience
Overall accountability for forecasting, budget and revenues of 498 room hotel with 3 food and beverage outlets and over 72,000 square feet of event space
- Leadership of Executive Team: F&B, Human Resources, Engineering, Finance, Operations and Sales Directors. Management of over 400 line level employees
- Recognized Leader in the community
- Implemented Associate Survey increasing morale and reducing turnover by 35% in first 6 months of employment. Increased revenues through effective neighborhood marketing
- Restructure the Executive Team to also include serving as interim Director of Operations and Director of Sales & Marketing
0-5 years of experience
Developed a profitable 92 room full service historic resort from an under producing asset
- Responsible for budgets, timelines, staffing, training, sales and marketing
- Facilitated necessary internal and external meetings
- Prepared status reports to ensure project tasks and sales goals were completed accordingly
- Active in annual forecasting and individual/hotel market plan development
0-5 years of experience
- Oversight of upscale resort hotel
- Prepared budgets, marketing plans, and monthly financial reports
- Developed significant business relationship with area’s largest employer
- Achieved highest ever reported occupancy during off season
0-5 years of experience
- Managed a full service hotel with 202 rooms, restaurant and banquet
- Planned daily operations and managed staff of up to 120 employees
- Consistently meet and exceed revenue targets
- Managed budget, payroll and capital investments in the property
- Increased overall Quality Assurance and Guest Satisfaction results
0-5 years of experience
Oversaw new hotel construction and grand opening
- Hired and trained new team for the hotel
- Created and maintained budget
- Oversee employees to ensure quality services
- Researched and selected new products and inventory
0-5 years of experience
- Oversight of all hotel operations with 8.2 million in annual room revenue.
- Producing annual budgets for Hotel operations, including revenue and expenses.
- Facilitated yield meetings to maximize ADR and profitability, including identification of group business.
- Increased group revenue by 25% through targeted focus on core groups.
- Consistently increased ADR year over Year during my tenure. 10% increase in 2004 alone.
- Successfully supervised 15 million dollar full hotel renovation in 2005 finishing on budget and ahead of schedule.
- Improved team member satisfaction scores in all hotel operational areas by 30 percent.
- Selected as Senior Leader of the Year in 2006 for contribution to overall success of property.
- Responsibilities also include the hiring, training, coaching and mentoring of team members.
0-5 years of experience
- Manage all aspects of a 406-room hotel including 120 employees and 7 department heads.
- Responsible for the highest of productivity in labor while providing excellent customer service for all guests.
- Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses
- Held accountable for ensuring guest and associate safety and conducting safety courses for all departments.
- Responsible for daily accounts receivables and payables.
- Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue.
- Responsible for revenue management and being active and aggressive with online revenue producers.
0-5 years of experience
Responsible for developing operating budgets, checks and controls hotel expenses, prepare reports, approves requisitions for all departments, responsible for all revenue and accounts receivable, bank deposits and cash on site
- Sales to potential guests both within and outside the hotel. Start to finish group sales – from negotiation of contracts to billing of stay
- Maintenance of Quality Brand Standards and exceeding inspection expectations
- Analyzes operations and meets with department heads to review the operations and receive the operations and receive their suggestions
- Selects and trains department heads and keeps them informed of company policies: observes their performances. Delegates responsibilities, holds them responsible for standards set forth by the hotel, assists them in improving their level of performance
- Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel
- Reviews all significant items with the Regional Manager and other home office executives for information purposes, policy decisions, or assistance requests
- Obtains current, competitive rate information on daily and weekly basis and make rate strategy accordingly
- Inspects the property and implements action to ensure the safety of all staff and guests from
0-5 years of experience
- To render assistance to the GM during all the Hotel operations (multitasking)
- Translating, and keeping all the correspondence (incoming, outgoing, minutes of weekly meeting)
- Making appointments, interpretation (if needed) and keeping the GM’s schedule
- Ensure compliance of corporate procedures and standards
- Other administrative duties
6-10 years of experience
Responsible for property from take-over through receivership and foreclosure.
- Assess asset for immediate needs and risk factors.
- Re-hire all existing staff and recruit new staff to fill shortages.
- Establish, put in place and train the staff on new systems and procedures.
- Complete inventories, establish par levels and re-work menus when needed.
- Establish confidence in existing staff though meetings and one-on-one interaction.
- Bring hotel up to brand standards to save flag or re-establish hotel to operate as an independent.
- De-Flag or Re-Flag when necessary.
- Stabilize hotel and re-establish previous business and/or bring in new business to increase GOP.
- Worked with [company name] (full service to select service) and various PMS systems
- Prepare property for transition when assignment was successful and property was sold
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
