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More Hotel Reservation Agent Resumes
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Find out what is the best resume for you in our Ultimate Resume Format Guide.
Additional Hospitality Resume Samples
How to Format a Hotel Reservation Agent Resume
Having the right resume format is the ultimate way to get noticed by recruiters by leading them straight to your best skills and top accomplishments.
A resume format organizes the parts of your resume with strategy. For instance, if you have experience, the chronological format puts the spotlight on your career achievements by emphasizing your work history.
Less experienced candidates can also entice employers with a functional format. This type of format magnifies your most marketable skill sets so recruiters can focus on your knowledge and abilities instead of career gaps or lack of experience.
Here’s an example of ways you can use the chronological or functional resume formats according to your level of experience.
Chronological Resume
- 12 years in workforce
- 6 months at this job
- BS Liberal Studies
Work Experience
Hotel Reservation Agent, Marriott
July 2022 – current Overland Park, KS
- Register 80+ guests on a daily basis, checking them into single, double or suits according to their room request.
- Manage reservations and on-the-spot VIP inquiries.
- Maintain updated records of bookings and payments, including billing transactions and credit and debit card procedures.
Functional Resume
- 3 years in workforce
- 8 months at this job
- HS High School Diploma
Professional Skills
Organization Skills
- Provided “world-class” customer service to potential and established guests by proactively arranging services that effectively attended to their individual needs and special requests.
- Helped create personalized services and reservations for 20+ guests daily.
- Helped plan travel itineraries by suggesting local tourist attractions and places of interest.
Customer Service Skills
- Answered inquiries related to travel and the reservation process.
- Sold additional services or special packages, such as tour tickets, travel insurance or upgraded accommodations.
- Provided support to customers as needed to amend or cancel a reservation.
Hotel Reservation Agent Resume Samples
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0-5 years of experience
Provided guests with appropriate room assignments, room keys, directions to rooms, while up selling when suitable.
- Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.
- Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.
- Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.
- Contacted maintenance and housekeeping resolving any guest issues.
- Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.
0-5 years of experience
Made hotel reservations for Harrah’s Entertainment.
- Provide “world class” customer service to potential and established guests.
- Provided show times and dates for shows at Harrah’s Casinos.
- Call Center atmosphere.
- Often helped supervise other employees.
- Recorded all reservations for the company.
0-5 years of experience
- Received calls for reservations for national chain of hotels.
- Resolved customer concerns with reservations or billing issues.
- Created membership accounts.
- Utilized excellent communication skills and problem solving skills to manage customer relationships.
0-5 years of experience
Investigated, tracked and provided resolutions to customer issues and complaints regarding their reservations and services.
- Took initiative and utilized good judgment in decision making within company guidelines.
- Organizational skills with attention to detail and able to handle multiple tasks
- Process client request such as cancelations and changes to their reservations.
0-5 years of experience
Take incoming calls to assist with room and dinner reservations
- Creates and maintain reservation records
- Handles daily correspondences
- Assist guests with their questions/concerns
- Assist the PBX Operator with guests’ wake calls and as a live directory
0-5 years of experience
- Book hotel reservations worldwide
- Troubleshoot calls with any reservations issues
- Ensure customer satisfaction and efficiency on short notice reservations by fax or emailed confirmations to ensure booking
- Attend familiarization trips to international resorts to gain better knowledge of the resorts and amenities we offered. Submit detailed report to supervisor
0-5 years of experience
Analyze all guest and travel agent requirements through telephone. Recommend suitable options for all customers and assist to confirm all reservations.
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
0-5 years of experience
Courier / driver
- Filled, copied, folded itineraries for clientele
- Called on independent & hotel chains to process reservations
- Extensive CRT experience
- Met hotel representatives on behalf of Travel Agency
- Attended special Travel Industry functions & banquet events
- International Hotel specialist
- Telex Machine operator
0-5 years of experience
- Run daily reports and monitor day to day operation within the call center
- Grade and Coach 38 agents on their calls and update tracker with grades for each agent
- Mystery Shop Calls Locate the call in Witness, review it and grade the call using the internal quality form and guidelines. Within 48 and of receipt: Identify any points to dispute or question and provide feedback to customer contact or customer relationship owner to review with customer. Meet with employee to listen to the call and review results. Update tracker with results.
- Floor walking and assisting agents handling escalation call question by the agent and coaching the agents
- Proving training and refresher product training to the agents.
- Reserve hotel and resort rooms for 5 stars property where 99.9% of the calls are inbound which may require deviation from standard screens, scripts, and procedures and provides basic customer service with the objective of extending contact to sell new or additional products and/or services.
- Offering to customers, private label services to 80 or more independent and chain hotels.
- Solid computer skills using email, internet browsing, using SynXis Voice Agent for tracking and gathering information and/or troubleshooting.
- Answer inquiries and resolve problems. May assess needs and suggest/promote alternative products or services.
- Knowledge and understanding of the organization, products, and/or services of the different hotels.
0-5 years of experience
Uses Sabre CRS for ticketing
- Makes sure that the client receives the best service
- Assists customers for the things they needed
- Books and coordinates with inbound and outbound hotels
Hotel Reservation Agent Duties and Responsibilities
A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Based on listings we analyzed, these duties are typically assigned to reservation agents:
Make Reservations The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. They are often the first person a customer will contact to sort out any issues with a reservation.
Provide Customer Service Another important responsibility for a hotel reservation agent is providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. Hotel reservation agents must hold themselves to the highest standards of professionalism as they work through customer issues.
Sell Additional Services and Upgrades Many hotels have a variety of package deal options that combine a room with additional opportunities to rent a car, buy travel insurance, or attend a local event at a reduced cost. Hotel reservation agents are usually encouraged (or required) to upsell and promote relevant travel packages and touring opportunities to customers.
Give Directions and Advice Customers often turn to the hotel reservation agent who confirmed their booking if they have any questions about parking, directions to the hotel, or restaurants and attractions in the surrounding area. Reservation agents are expected to have knowledge about the area a hotel is located in and be prepared to offer advice when necessary.
Maintain Records Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.
Hotel Reservation Agent Skills and Qualifications
People with excellent customer service skills, a warm disposition, and good problem-solving abilities will thrive as a hotel reservation agent. Previous experience is usually not required, but many hotels will offer training to agents who are hired. The following skills are essential to getting the job done:
- Interpersonal skills – patience, a good listening ear, and confident communication are important skills a hotel reservation agent must rely on while assisting customers
- Organization skills – hotel reservation agents usually manage large amounts of customer information and should be able to easily keep track of everything
- Memorization – reservation agents are expected to have an in-depth knowledge of hotel features, amenities, and room information, along with information about the surrounding area
- Patience – work as a hotel reservation agent can include many stressful situations with a variety of customers, and agents are expected to remain calm and pleasant no matter the situation
- Technological proficiency – the duties of hotel reservation agents are carried out on the phone or on the computer, and those in the role should be comfortable with using technology
Hotel Reservation Agent Education and Training
The majority of hotels ask their reservation agents to have at least a high school diploma or GED. Many offer job training that spans across a couple of weeks or months, depending on the type of hotel. Training usually includes an introduction to the hotel’s booking system and how to use equipment like phones, computers, and other technology.
Hotel Reservation Agent Salary and Outlook
The Bureau of Labor Statistics (BLS) lists the national median annual salary for reservation agents as $35,230, with a median hourly wage of $16.94. Hotel reservation agents in the 10th percentile earn close to $21,500 a year (or $10.31 an hour), while the highest paid make about $59,000 a year ($28.49 hourly). Depending on the hotel, benefits like health insurance and paid time off may be available to employees who work a certain number of hours. According to the BLS Occupational Outlook Handbook, there are over 1,500,000 hotel reservation agents employed in the United States. This sector is projected to grow 3 percent through 2026.
Helpful Resources
We searched the web for the best industry resources to help you continue exploring a career as a hotel reservation agent. Here are more ways to learn if becoming one is right for you:
American Society of Travel Agents – This organization is the top global advocate for those affiliated with the travel industry.
Hotel Front Office Training Manual with 231 SOP – Written by Hotelier Tanji, this book is a resource of hotel reservation and management training tutorials, lectures, and other information.
Hotel Front Office: A Training Manual – Author Sudhir Andrews wrote this manual for anyone looking to understand the important essentials needed to succeed in the hospitality industry.
Career Advice on Becoming a Reservations Manager – Gain valuable insight on how to become a hotel reservations manager from an industry insider.
Hotel Reservation Agent Resume FAQ.
What should I put on my resume for a hotel reservation agent?
A job-winning hotel reservation agent resume highlights exceptional customer service and knowledge of room reservation technology. Additionally, this fast-paced job requires multitasking abilities and a friendly personality.
Open your resume with a summary or resume objective. Use this opportunity to speak of your qualifications and career moves. Describe your goals and how they can contribute to the hotel reservations agent position.
Then add your top achievements in your experience section. Opt for three bulleted highlights to describe your previous jobs. Use metrics and numbers to highlight how many guests you would check-in and check out on a daily basis. Showcase concierge activities and the distinguishable customer service you provided.
For less experienced job seekers, shift the focus from your short work history to your skills and volunteer work that relates to the job description in a functional resume format. Show off your knowledge in planning and booking reservations for the hotel as well as sending booking confirmation to guests after processing payments.
What is the role of a hotel reservation specialist?
Also known as reservationists or reservation agents, they are the face of hotels as they are the first point of contact when booking reservations and check-ins.
Their roles and responsibilities may include reserving hotel rooms and liaising with housekeeping representatives to ensure room availability and accuracy. They also assist guests with restaurant reservations and tourist attractions.
They strive to provide excellent customer service skills. Additionally, they are ready to contribute to the hotel’s budget by upselling rooms, suits and VIP experiences.
What are the 3 types of reservations?
There are different types of reservations, depending on the time and payment options. Here’s a quick breakdown of the most popular types of reservations:
- Guaranteed Reservation: This type of reservation guarantees the room by blocking it in the system. This type of reservation provides a confirmation number, even without payment.
- Advance Deposit: This reservation requires a deposit in advance in order to guarantee the reservation. The guests are not expected to pay in full prior to arrival.
- Prepayment: This reservation type requires partial or full payment upon booking, depending on the hotel’s policy.
Keep this information handy, in case asked during your interview. To pass interview questions successfully and secure a great position in this field, check out our article about common interview questions for 2022 with pro tips to land the job.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
