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Hotel Supervisor Resume Samples
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0-5 years of experience
Managed 52 union agents at the Front Desk of AAA Four Diamond, 4000 room resort.
- Acted as liaison for numerous departments contributing to the success of the property.
- Established goals for the implementation and execution of Forbes Service Standards.
- Ensured the highest level of service was presented to our guests.
- Increased guest service scores by decreasing check-in times and coaching agents with proper challenge-resolution procedures.
- Created agents’ day schedule, coordinated employee engagement events to encourage team camaraderie.
- Assisted guests with challenges due to staying on/visiting the property and offered compensation accordingly.
0-5 years of experience
Executed all recruitment efforts to include interviewing, hiring, and training all staff members within the hotel system.
- Established all Standard Operating Procedures for the hotel.
- Developed an employee training manual for all new hires, which dictated how the new team members could successfully perform their job duties.
- Recorded employee attendances in the KRONOS system and kept accurate track of their attendance.
- Revamped current hotel policies by creating memos on the current policies and procedures.
- Created schedules for all front desk staff through recognizing the hotel needs for customer service.
- Identified the front office and housekeeping inventory levels.
- Maintained accurate personnel files for the entire front desk staff.
0-5 years of experience
- Assisted in the grand opening of the Saint Louis Riverport Casino Center, aided in the hiring and training of the opening staff.
- Supervised reservations, front desk staff, valet cashiers, and PBX operators.
- Enhanced staff productivity, teamwork, and moral through clear communication, positive reinforcement, corrective feedback, and quarterly performance evaluations.
- Established successful room selling strategies to achieve optimum hotel revenue and occupancy nightly.
- Closely collaborated with all departments to ensure smooth hotel operations.
0-5 years of experience
Answered inquiries pertaining to hotel policies and services, and resolved occupants’ complaints.
- Trained staff members.
- Observed and monitored staff performance to ensure efficient operations and adherence to facility’s policies and procedures.
- Assigned duties to workers, and scheduled shifts.
0-5 years of experience
Revamped purchasing, inventory and staffing process to reduce department costs.
- Created PAR level inventory and formulated linen capital expenditures for the Harrah’s Tunica, Horseshoe & Tunica Roadhouse Hotels.
- Organized special projects, including the property wide new mattress & bed installation.
- Responsible for interviewing & hiring new employees and decreasing turnover 23.7%.
- Raised employee satisfaction scores 17.2% for the year.
- Assisted in re-opening of Harrah’s Gulf Coast Casino, Aug 2006.
10+ years of experience
Reviewed and revised purchasing and inventory systems for Hotel, saving 40 man
hours/week
- Developed data base application establishing methodology and standards relating to measurement of employees productivity
- Supervised execution of promotions staff servicing 10,000 guests/week
- Supervised selection of vendors and purchasing of Promotional items
- Authored Cash Handling policies and procedures for Departmental Internal Controls
- Eliminated 100 hours of overtime/month with introduction of physical and operational
- Monitor game operations to ensure that house rules are followed, that state and federal
- Established methodology for assignment and accountability of 300+ dealers to 70
0-5 years of experience
Responsible for daily cash collection and balancing, payroll management, billing and receivables, resolving customer complaints, tour group coordination.
- Drove hotel occupancy and group sales through coordination with Marketing department and hotel desk initiatives.
- Supervised a diverse staff of over 40 employees including front desk clerks, phone board operators, hotel maids, and casino maintenance teams.
- Promoted internally to management position while attending the University of Nevada-Las Vegas as a full-time student.
0-5 years of experience
Responsible for supervising 10-15 employees in daily hotel operations.
- Assisted with budget preparation, vendor scheduling and daily inspections.
- Planned community activities to coordinate with various sponsors.
- Continuously marketed local events to ensure top occupancy levels.
0-5 years of experience
Responsible for ensuring operations at the front desk run smoothly and correctly
- Resolved problems, made reservations, and monitored the cash flow at the front desk and safe
- Provided the hotel agents with necessary training and support
- Maintained all essential front desk equipment and supplies
- Tracked and posted appropriate food, liquor or telephone charges to guests’ accounts
- Completed bookkeeping duties, such as balancing in-house accounts and corporate accounts
- Resolved any patron issues within reasonable capacity
- Ran Daily/Weekly/Monthly Reports
- Contributed to and helped organize staff meetings, employee recognitions, and other incentives
0-5 years of experience
Responsible for supervising 10-15 employees in daily hotel operations.
- Assisted with budget preparation, vendor scheduling and daily inspections.
- Planned community activities to coordinate with various sponsors.
- Continuously marketed local events to ensure top occupancy levels.
6-10 years of experience
- Responsible for the daily operation of the hotel with guidance from the Owner/Manager
- Scheduled employees and managed accounting, purchasing, security, maintenance and hotel improvements
- Reviewed leasing agreements/contracts, scheduled maintenance procedures, managed all tenants complaints and filtered to the appropriate person
0-5 years of experience
Manage and maintain a 297 room resort to the reputable 4 Diamond standards of the industry.
- Supervise 45 team members, which include scheduling, human resources and employee development.
- Maintain superior customer satisfaction to all guests to ensure repeat visits.
- Work closely with all departments within the resort to maintain 100% occupancy.
0-5 years of experience
Provided guest with high quality customer service in a historic inn and restaurant
- Worked with co-workers to ensure rooms were ready and in ideal condition for guest upon arrival
- Managed issues, complications and problems in an efficient manner resulting in high customer satisfaction
- Was able to work in a high demand environment consistently in a positive and friendly manner
0-5 years of experience
Responsible to maintain the housekeeping daily activities.
- Maintained list of vacancy rooms ready to clean.
- Ensured clean uniforms and maintain positive working relationship to the guests.
- Ensured standards of guest rooms.
- Solved guest problems to exceed customer expectations.
- Provide training to new employees, given monthly safety training, and effectively preventing injuries.
- Communicate effectively with all hotel departments for all guests.
0-5 years of experience
- Supervised room cleaning staff of 25 individuals
- Responsible for inspecting guest rooms and hotel floors for cleanliness, maintenance and possible security issues
- Resolved guest complaints
- Initiated and delegated work responsibilities
- Conducted daily staff meetings
0-5 years of experience
Work with manager in executing daily operations of a total of 2700+ room hotel office staff
- Supervise 15+ employees, schedule and train desk clerks, billing clerks, front office staff
- Maximize hotel occupancy percentage and monitor hotel front office inventory
- Responsible for dealing with all customer complaints, problems, needs
- Handle individual projects for various hotel and casino departments
- Coordinate corporate paperwork, guest services, reservations and customer billing accounts
0-5 years of experience
Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Monitor the revenue activity of the hotel or facility.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility’s policies and procedures.
- Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Prepare required paperwork pertaining to departmental functions.
- Develop and implement policies and procedures for the operation of a department or establishment.
0-5 years of experience
- Organized Housekeeping department
- Supervision of housekeeping staff
- Coordinated with General Manager and Assistant General Manager regarding employees, cleanliness of rooms, organizations, employee incentive programs, & ways to improve guest survey scores.
0-5 years of experience
- Oversaw the management of the hotel during the evening shift (after hours for regular hotel management)
- Supervised the front desk
- Handled special guest requests
- Trained as lead manager for any emergency or security situations
6-10 years of experience
Manage overall store operations and day-to-day activities of a fast-paced environment
- Responsible for client communications with regard to scheduling, problem-solving, customer service and intakes.
- Maintain record-keeping through in-house data entry systems
- Daily use of Quickbooks for accounts receivable and payable
- Adhere to and actively participate in policies which are designed to ensure a safe and fun environment for pets
0-5 years of experience
Supervise the daily operations of the Hotel Front Office, Valet, Guest Services, and Gift shop departments
- Conduct annual reviews of direct employees
- Schedule employee shifts
- Conduct weekly team meetings with my employees to encourage hospitality excellence and to inform them of daily and upcoming promotions as well as property scores
0-5 years of experience
Supervise all housekeeping staff. Making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
- Accepting responsibility for the direction, control, or planning of all Housekeeping
- Maintain timely, accurate written charts, assessments, documents, and records of periodically
- Answer pages and takes accurate messages and acts accordingly.
- Perform all duties assigned in the prescribed amount of time. Use good observation and problem solving techniques.
- Maintain confidentiality of all Resident, departmental and organizational information.
- Observe dress and conduct codes, including wearing identification badge.
- Meet attendance standards as established and provide proper notice of absence.
- Attend in-services and department meetings
0-5 years of experience
Supervised a group of 15 housekeepers from all over the world. Strong communication skills
necessary.
- Accountable for housekeeping crew and their actions.
- Responsible for supply inventory.
- Letters of recommendation from former employers and references attached.
0-5 years of experience
Ensure all departments run efficiently
- Create employee schedules
- Conduct room inspections ensuring quality cleanliness
- Hire and train new employees
- Resolve any employee issues or concerns
- Administer necessary correctional actions
- Monitor and maintain positive morale of employees
0-5 years of experience
Complete set up of the Hotel department
- Oversee 30+ employees
- Developed all SOPs for Front Desk and Bell attendants
- Produce audit SOPs for all hotel department audit procedures
0-5 years of experience
Responsible for managing the hotel staff
- Help write policies and procedures for the hotel
- Deals with the queries and complaints of the customers and troubleshoot them
- Help set up implement and train on the LMS System
- Responsible for all group codes
0-5 years of experience
- Check guests in and out in a timely and courteously manner
- Excellent oral and written communication skills and great telephone skills
- Contacted originators of source documents to resolve questions, inconsistences, or missing data
0-5 years of experience
Supervise the entire department.
- Assist the workers with duties and responsibilities.
- Draw plans for programs and make funds available.
- Assist in the formulation and implementation of policies.
0-5 years of experience
- Coordinate guest arrival and departure
- Supervise proper retrieval/storage of guest vehicle and luggage
- Supervise staff and ensure they properly engage guests
- Respond to guests requests or complaints
0-5 years of experience
- Coordinate guest arrival and departure
- Supervise proper retrieval/storage of guest vehicle and luggage
- Supervise staff and ensure they properly engage guests
- Respond to guests requests or complaints
Hotel Supervisor Duties and Responsibilities
Job tasks for hotel supervisors vary greatly depending on the hotel’s needs, the general manager’s instructions, and the number of available guest rooms. However, these core responsibilities are essentially the same in hotels of all sizes:
Supervise All Departments Hotel supervisors supervise operations in all hotel departments. This includes the laundry room, housekeeping, and the kitchen.
Supervise Front Desk Operations Hotel supervisors supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.
Manage Hotel Staff Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties.
Assist General Manager Hotel supervisors assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks.
Maintain Inventory Hotel supervisors maintain the hotel’s inventory and order new items as needed.
Interact with Guests Hotel supervisors interact with hotel guests to ensure they receive a quality experience. This includes answering questions and addressing customer complaints.
Inspect Rooms Hotel supervisors inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.
Hotel Supervisor Skills and Qualifications
Hotel supervisors lead hotel staff by example, using excellent customer service to keep guests happy and efficiently managing all hotel operations. Employers look for hotel supervisors who have the following skills:
- Sales skills – good sales skills are essential for hotel supervisors, who often sell extra hotel services and amenities to guests to increase hotel profits
- Customer service – hotel supervisors address customer problems, so customer service skills are highly desired by employers
- Personnel management – hotel supervisors manage all hotel staff members, which requires strong leadership skills and management experience
- Communication skills – hotel supervisors use excellent verbal communication skills to respond to directions from the hotel manager, relay instructions to staff, and interact with hotel guests
- Time management – because hotels work on a shift-based schedule with strict check-in and check-out times, hotel supervisors need great time management skills
- Organization skills – hotel supervisors keep each hotel departments running smoothly and coordinate staff all over the property, so employers look for highly organized professionals
- Attention to detail – hotel supervisors inspect all areas of the hotel and manage all daily operations, which requires good attention to detail
- Computer skills – because many hotel systems use software to manage everything from guest registration to employee payroll, strong computer skills are a must-have for hotel supervisors
Hotel Supervisor Salary and Outlook
According to the Bureau of Labor Statistics (BLS), lodging managers earn a median salary of $51,800 annually, or $24.90 hourly. Lodging managers perform the same duties as hotel supervisors, from ensuring pleasant guest experiences to overseeing daily operations. The BLS predicts employment in this field will grow 4 percent through 2026. This rate is slower than the U.S. average. Some employers provide hotel supervisors with basic health insurance that does not usually include dental and vision coverage. Hotel supervisors may be offered participation in 401(k) retirement savings plans in addition to medical benefits. Paid vacation days are typically offered to hotel supervisors who stay continuously employed for three to six months.
Helpful Resources
Search for hospitality industry jobs, news, networking opportunities, techniques, and strategies using these resources for hotel supervisors who want to excel:
American Hotel & Lodging Association – search for jobs, look for certification programs, find information about low-cost colleges, and stay up to date on all hospitality news and networking events at the AHLA website
Supervision in the Hospitality Industry: Leading Human Resources – both new and experienced hotel supervisors can use this book to discover helpful tips and techniques for supervising
hotel operations, from the kitchen to the guest rooms and everything in between
American Hotel & Lodging Educational Institute – look for training programs, certification courses, and educational tools that hotel supervisors can use to advance their career and excel at managing hotel operations
Hotel Operations Management – review all aspects of hotel operations with this book, which covers every department of a full-service hotel and the daily tasks needed to keep each functioning smoothly. This book also provides tips on sales and marketing, maintenance, and how to manage staff members effectively
Hospitality Net – HN provides hotel industry professionals with webinars, networking event dates, important news updates and resources, market trends, and other information to help you stay at the top of your game
Check-In Check-Out: Managing Hotel Operations – discover best practices in the hotel industry and emerging trends in hospitality with this book, geared toward hotel supervisors and other workers who want to keep ahead of the rapidly changing hospitality industry
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Hotel Supervisor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
