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0-5 years of experience
Managed day-to-day operations of entire rooms division for a 4 Diamond, 26 Room Inn, while working side-by-side with GM and Property Owner to improve Inn’s operations and meet financial goals
- Monitored all daily P & L’s, Monthly and Annual budgets and forecasts
- Increased sales 27% and room occupancy using up-selling techniques
- Oversaw all Group sales and events encompassing planning, servicing, and billing
- Recruited & filled open positions at all 14 CHI properties (over 500 employees)
- Utilized various platforms to staff over 250 positions for one $5M Banquet event
- Designed an applicant tracking spreadsheet that all GMs utilized
6-10 years of experience
- Created an award winning and profitable Bed and Breakfast from a seasonal unprofitable business
- Managed service, guest experience and operations.
- Obtained 6 Certificates of Excellence as well as garnering two Top 25 awards for best Bed & Breakfast in the U.S. for 2014 (17th) and 2015 (13th)
0-5 years of experience
Collaborated with Innkeeper to reposition historic Inn, improving image and significantly increasing revenues
- Hired and trained bookkeeper after becoming self-proficient in QuickBooks 13
- Worked with bookkeeper to hire new payroll vendor to streamline and improve payroll process
- Facilitated transfer to new payroll, insuring data integration critical communication with other P.O.S
- Implemented restaurant Posi-Touch system, programming all menus and training staff in new system
- Facilitated integration of Posi-Touch system with WebRezPro software, for improved reporting
- Sourced and hired new Executive Chef, Sous Chef and wait staff
- Developed new, cost-effective food and wine menus to increase sales while reducing food & beverage costs
- Initiated development of Dartmouth College and DHMC function business
- Helped develop Local’s Night with Innkeeper, introducing Live Music on Thursday nights
- Drastically improved social media presence: Increased “Likes” by 500% on Facebook, created Twitter account, routinely advertising on 3 different List Serves (Upper Valley, Thetford, Lyme)
0-5 years of experience
It is the responsibility of the Assistant Innkeeper to ensure the safety, comfort, and overall positive experience of both inn and restaurant patrons. This is a managerial position requiring multifaceted skills and communications techniques, and key-holder responsibility.
- Contracted and coordinated over 40 Weddings & Events up to 150 guests.
- Managed social media, WordPress, and OTA Accounts; Rates, Inventory, Content, Reviews.
- Negotiated third-party contracts for promotional sales and advertising within budget.
- Recruited, trained, and managed over 20 employees in various departments.
- Knowledge of Rezovation GT and ThinkReservations booking engines.
0-5 years of experience
- Supervised the Restoration and Preservation of this Historic Landmark
- Managed the Inn as the Manager on Duty five nights per week, dealing with escalated guest issues.
- Acted as in house Chef and host to catered events, tea time and prepared breakfasts.
- Listened and act on guest issues and concerns and ensure that all of their needs are met promptly and to their complete satisfaction.
- Trained new hires on policies and procedures and coached team members.
- Participated as house keeper as needed.
6-10 years of experience
Deliver distinctive, superior guest experiences through hands-on quality-added touches that promote positive guest relations and return business with word-of-mouth and social media referrals.
- Launched, grew, and manage a four-room B&B on 17 acres in northeast Ohio’s wine country which became the #1 rated B&B in the area on TripAdvisor within 12 months of launching.
- Ensure compliance with all federal, state, and local mandates relating to hospitality operations while maximizing revenue through operations oversight, streamlining, and hands-on leadership.
- Conceptualize, create, and execute impactful and effective marketing campaigns that drive brand awareness, capture consumer interest, and deliver bottom-line revenues.
0-5 years of experience
- Assisted in managing 8 guest rooms including extended overnights in a luxury inn hosted in a historic structure dating from 1861.
- Oversaw and monitored in-house and online reservations through marketing outlets: Booking.com, Airbnb, and BedandBreakfast.com.
- Led breakfast and set up by baking and cooking a well-balance breakfast for 35+ guests in accordance to food safety and sanitation standards
- Maintained par stock across of the operation as a whole including housekeeping, guest, front desk and kitchen supplies in alignment to budget
- Directed and participated in the daily activities of the 4 member cross functioning housekeeping, front desk and laundry team
- Processed over 250+ reservations and payments using RezOvation Reservation Software
- Promoted, prepared and executed successful ballroom up to 100+ guests for banquet events, weddings, high teas, funerals and private events
0-5 years of experience
- Wrote and edited company marketing materials, including web copy, social media content, bios, brochures, package deals and assorted notes to guests.
- Taught myself how to operate RezOvation, a web-based property management software for the hospitality industry.
- Tracked ROI analytics to drive organic bookings and managed content using BookingSuite.com.
- Researched competitors and analyzed historical data in Microsoft Excel to set rates for 2017 calendar year.
- Drafted, modified and updated property descriptions and deals on hotel booking websites.
- Coordinate, booked and upsold hotel reservations, packages and services through phone, email and face-to-face interactions.
- Resolved guest complaints to negotiate mutual agreements and repeat bookings in a fast-paced environment.
0-5 years of experience
- Directed activities for stopping the spread of infections in facilities such as hospitals
- Inspected work performed to ensure that it meets specifications and established standards
- Planned and prepare employee work schedules
- Inventoried the stock to ensure that supplies and equipment are available in adequate amounts
- Conferred with staff to resolve performance and personnel problems, and to discuss company policies
0-5 years of experience
Developed in-house and online packages and specials
- Achieved event sales goals in first year
- Provided exceptional customer service and communication to guests, clients and vendors at all times
- Performed innkeeper duties such at reservations, social media and cleaning
- Handled all incoming inquires
- Ability to maintain professionalism and adapt to changes easily
0-5 years of experience
- Managed all facets of running an upscale 9 room bed and breakfast on Cape Cod
- Prepared and served 3-course breakfast daily for guests while optimizing costs and inventory
- Responsible for guest relations: reservations, concierge services, anticipating all guest needs
- Curated all social media content and campaigns and networked with community and local
0-5 years of experience
- Operated all aspects of managing a “Bed & Breakfast”. Supervised a staff of six people on a daily basis. Various duties included performing exceptional customer service, reservations, phone sales, group sales, various events, checking clients in/out, hosting breakfast in the morning and a wine and cheese tasting in the evenings.
- Resident Manager on call 24 hours.
- Worked for three different owners in various roles.
- Assisted new owner in areas of renovation, name change, creating new website, and marketing that was instrumental in [company name] being profitable in the first year of operation.
0-5 years of experience
Greet all arriving guest at check in and assist with check out
- Prepare and serve breakfast and afternoon tea
- Worked with and over saw house keeping staff and inspection of the 19 room bed and breakfast
- Made, confirmed and managed reservations
0-5 years of experience
- Running the business of three-room, full-service B&B in rural homestead setting. Responsible for all departments including reservations, marketing, accounting, gardens and grounds, housekeeping, and maintenance.
- Growing business from 15% in two years using innovating booking systems and targeting mid-week travelers
- Reducing overhead by 5%.
0-5 years of experience
Assisted the manager with practical aspects of maintaining and running the inn
- Welcomed and helped guests settle into the inn, making them feel at home
- Answered telephone to assist current guests and take reservations
- Cooked and served guests breakfast
- Cleaned and reset guest bedrooms, bathrooms and common areas
- Laundered, folded and ironed linens
- Organized and restocked supply closets
- Maintained indoor and outdoor facilities by painting, shoveling and sweeping
0-5 years of experience
Fielded incoming phone calls and email from prospective guests, answering questions about the Inn’s accommodations, rates and area points of interest.
- Entered guest information into the reservation system, charging deposits, creating folios and sending out confirmations.
- Greeted and checked in guests ensuring that they were correctly charged for their stay and answered questions about the Inn.
- Planned, and prepared breakfast daily for guests with an emphasis on scratch baking.
- Cleaned rooms and handled laundry daily as well as keeping the lodge clean and in order.
0-5 years of experience
At present I am a sub innkeeper only
- Greeted guests upon arrival and directed them to historic sites around Gettysburg
- Booked reservations by phone, email or in person using RezOvation GT
- Responded to guest inquiries in Microsoft Outlook or by phone
- Personalized visitor packages, tour times, and restaurant reservations for guests
- Helped prepare and serve breakfast and refreshments for 2 – 30 people
- Designed, produced, and published the new rack card used to advertise the Inn
- Converted Battlefield Tour Guide bookings from a paper system to an excel format
- Streamlined special package information and pricing for easy office use
- Primary Innkeeper called upon for guest TVs, office computer, and general electronics troubleshooting
0-5 years of experience
- Oversaw inventory and ordered supplies.
- Built strong relationships with vendors and guests to ensure return service and strong reputation.
- Menu planning and execution to ensure client satisfaction and efficient usage of materials.
6-10 years of experience
Develop and maintain a positive relationship with prospective and current guests
- Update and maintain marketing strategies
- Create invoices and collect payments from clients
- Maintain room and property appearance and cleanliness
- Respond to guest inquiries and ensure guest satisfaction
0-5 years of experience
Researched and contracted with local companies for variety of new utility and vendor services.
- Implement and provide 5-Star service in order to exceed guests expectations.
- Oversee and assist with breakfast and dinner service to provide for exceptional guest experience.
- Manage housekeeping staff and inventories.
0-5 years of experience
- Provided customer service per each guest’s individual needs to exceed guest expectations.
- Greeted guests upon arrival and kept a welcoming environment.
- Booked and adjust guest reservations.
- Implemented a document scanner to keep all papers filed electronically. Made for easier access.
- Created a list for future employees to know how to run each shift for a timely outcome.
- Vouchers for the restaurant organized day of and after each shift.
- Managed employee scheduling.
- Went over payroll for the Spa to make sure the system was in line with paycheck amount.
0-5 years of experience
- General housekeeping
- Managed reservation system
- Arranged wine tours, therapeutic massages, dinner reservations, and flower deliveries
- Prepared menus, gourmet breakfasts and catered to/served guests
- Inventoried and stocked kitchen/suites
- Other duties as assigned
6-10 years of experience
- Managed all day to day activities and staff, including housekeeping & reservations
- Daily chef duties including meal planning, preparation, shopping and service
- Oversaw design, maintenance and operations for historic property of 9 bedrooms, 9 bathrooms and full commercial kitchen facilities.
- Managed all advertising, including website, social media and print. Created and maintain budgets.
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays and special needs requirements.
- Inspected guest rooms, public areas, and grounds for cleanliness and appearance.
- Greeted and registered guests.
- Answered inquiries pertaining to hotel policies and services, reservations, and resolved rare guest concerns.
- Procured tickets for guests for local tours and attractions, arranged for special activity packages.
- Met with clients to schedule and plan details of weddings, parties, receptions and other functions.
6-10 years of experience
- Send confirmation emails to guests
- Update inventory
- Use leadership skills to get things done with and through staff
- Ability to act quickly and rationally in all situations
- Responsibility over the whole Inn and operations while owners are out of town from 7-22 days at a time
10+ years of experience
Own, operate, and manage a five room lodging facility
- Perform maintenance, restoration, and implement energy savings measures in mansion
- Interview, train, and supervise employees
- Plan, purchase, and prepare breakfasts
- Organize staff and perform cleaning, lawn and yard care
- Provide unsurpassed customer service to guests over the phone and in person
0-5 years of experience
Make reservations, room cleaning & turnovers, laundry, answering phones and emails, maintain the reservation system, give guests tours of the inn, have a vast knowledge of the B&B’s background and property information.
- Provide concierge service, activities information and dining reservations for guests.
- Menu planning, prepping of ingredients, preparing and serving multi course breakfasts for up to 14 guests. Bake pastries for breakfast, afternoon refreshments and special events or parties.
- Personally participate in all aspects of the day-to-day operations of the B&B including grocery shopping, bookkeeping/accounting, inventory and seasonal decorating.
- Update website and social media including Facebook, Instagram, Pinterest, Tripadvisor and regional internet pages
- Maintain Select Registry, B&B.com, StayVA and BnBFinder membership website pages
- Research, create and publish IAR Blog for website
- Write and design newsletter distributed through Constant Contact
- Develop and implement special weekends, packages and events.
0-5 years of experience
- Sole innkeeper at well-established seven room bed and breakfast inn.
- Made all reservations on-line and on the phone, sent confirmations, checked guests in and out.
- Marketed inn via on-line and print advertising.
- Collected deposits, payments, issued refunds. Balanced accounts.
- Handled all office duties: filing, fax, internet research, email and print confirmations, prepared weekly and monthly reports about revenue, bookings, payments and marketing.
- Shopped for and prepared all breakfasts and afternoon snacks to accompany local wines.
- Provided concierge services for guests: booked dinner and winery reservations, provided shipping for wine purchases, handled special requests for birthdays, anniversaries.
- Tracked house supplies, maintained inventory, managed staff, hired additional personnel.
- Overseer for all repairs to house and garden, including plumbing, electrical, yard and parking area.
- Employment terminated because owners decided to hire their adult daughter to run the family business.
0-5 years of experience
- Responsible for day to day operations of lounge & hotel
- Liaison with distributors & vendors seeing that appropriate quantities of product always on hand
- Acted as live in Manager on Duty, attending to after hour issues, concerns
- Arranged & coordinate tastings & events for hotel & bar
0-5 years of experience
Formally check in guests and attend to their needs upon arrival, during stay, and check-out
- Provide exemplary dinner and bar service to guests
- Maintain overall appearance of front office and inn
- Handle any customer service issues while ensuring guests have an exceptional experience
0-5 years of experience
- Ensuring guest are registered, checked in, checked out and verifying guest information in multiple data bases
- Developing and maintaining customer relations through up-selling services &/or products along with recommending local attractions
- Securing customer retention while increasing revenue
- Guaranteeing cleanliness, order and organization in several departments
0-5 years of experience
- Oversee all aspects of the hotel operations including: guest relations, historic tours, front desk, cash and credit transactions, gift shop, overseeing housekeeping, maintenance, team building, staff development and hiring outside contractors for repairs.
- Delegate responsibilities, organize and establish priorities consistent with hotel/B&B objectives.
- Phone and online reservations with Resnexus; Clover; Booking.com; TripAdvisor.
- Concierge service including local activities and area attractions. Help with dinner reservations, directions and special requests.
- Chef responsibilities planning menus, ordering and purchasing supplies, cooking, baking, plating, serving a 3-course gourmet breakfast on weekends and a continental breakfast during the week for up to 28 guests each morning. All clean-up of the kitchen/dining area after breakfast.
- Minor housekeeping, tidies, building and light yard maintenance.
0-5 years of experience
Bakes goods for guest check in.
- Checks in guests and explains Inn policies.
- Cooks breakfast.
- Problem solves when issues arise
- Operates Intuit GoPayment, Quick Books, Timesheeter 3.7.3, and Jot by INK for payment by guests and records time worked.
0-5 years of experience
- Managed multi-property Bed & Breakfast while owners were out of the country
- Programmed online reservation system
- Conducted streamlining of housekeeping and maintenance
- Provided excellent guest services
- Hosted large groups and private parties
- Hired & managed staff
- Prepared gorgeous gourmet breakfasts
0-5 years of experience
Received and processed phone and online reservations
- Checked guests in and out
- Daily laundry and made sure the rooms were clean and tidy for the guests
- Lodge maintenance upkeep which included: mowing the lawn and fixing any minor issues with the rooms
- Assisted customers with all requests
6-10 years of experience
Innkeeper/Wedding Coordinator
- Responsible for every aspect of guest service in a national Top 10 luxury boutique hotel
- Gourmet breakfast menu planning, food preparation and training, managing food and supply
- Wedding sales and direct management of wedding bookings, advance planning with clients
0-5 years of experience
Responsible for all aspects of running a Four Diamond Inn.
- Reservations including guest check-in and check-out procedures
- Assisted with preparation and serving of gourmet breakfasts and buffets.
- Created a warm and welcoming atmosphere for the Inn’s guests including assistance with dinner reservations, suggestions or directions to local attractions, or creation of a special gift basket for their arrival.
- Managed gift shop and assisted with maintaining the Inn website
0-5 years of experience
Assistant Innkeeper/Live-in 19 rooms
- All incoming reservation calls using ReZervations (original) program; process payments
- Concierge services; mansion openings; art openings; airport transportation
- All Social Media contact to the public
- Breakfast cook; light housekeeping; re-stock evening snacks, drinks etc.
0-5 years of experience
- Greet and check-in guests; provide tour for newcomers, act as concierge
- In-house baking: breads, caramels, cookies
- Balance cash drawer and credit card payments daily
- File reservations in person, by email, by phone
- Responsible for maintaining a comfortable and clean atmosphere with professional courtesy and special attention to guests’ expectations and needs
0-5 years of experience
- Maintaining a clean, comfortable, sanitary environment
- Lifting, pushing, pulling heavy objects
- Reporting safety hazards
- Ensuring confidentiality, privacy, and security of the guests and guest rooms
- Responding to guests requests
0-5 years of experience
- Promoted the historical significance of the hotel
- Welcomed guests into the hotel
- Assisted guests with their questions and concerns
- Answered incoming phone calls via a multi-line phone
- Recorded guest information for accurate entry into the hotel’s systems
- Prepared meals to guests’ dietary needs
- Organized meal plans to ensure proper inventory
- Prepared rooms for guest occupation
6-10 years of experience
- Interact with guests in a welcoming, professional manner
- Take reservations and enter information in the computer reservation system
- Manage the housekeeping staff to ensure the cleanliness of the physical plant
- Plan and prepare breakfast for the Inn guests
- Assist the chef with inventory control
- Work on special projects for the Inn Keeper
0-5 years of experience
- Aim to create a unique guest experience, being a “day-maker”
- Resolve any guest issues and accommodate special requests
- Staff and help with the planning of special events and weddings
- Thorough knowledge of the check-in and check-out experience
0-5 years of experience
Answer telephone reservation calls and describe Room offerings
- Greet Guests showing the Ranch House and Arroyo House, describing breakfast service, walking paths, pool and spa, and amenities of rooms
- Prepare, bake, and serve gourmet breakfast and afternoon tea and cookies
- Supervise housekeeping staff
- Provide concierge services regarding activities and special events in the area
- Upgrade housekeeping, food and beverage manuals, and task sheets
- Arrange for and supervise service workers
- Check out guests; complete end-of-day business using specialized Innkeeping computer software
6-10 years of experience
- Accommodate bed and breakfast patrons by registering and assigning rooms to guests, transmitting and receiving messages.
- Coordinate staff in preparing morning breakfast for quests. Greeting visitors and prospective quests/clients.
- Keeping records of occupied rooms and quests accounts. Insuring all rooms are suitable for new quests.
- Attending to any “special needs” for guests and coordinating such requests.
- Address any quests complaints and refer to company owners. Insuring kitchen/stove area(s) and counters are being kept to standards and are in condition.
- Assist company owner as otherwise necessary.
0-5 years of experience
- Daily management of Front of House operations
- Provide customer service and concierge services, handle guest arrivals and property tours
- Answer telephones and take reservations, event planning and orchestration
- Social Media management, website and guest inquiries and correspondence
- Implementation of the Lawrence Family Genealogy and History project
0-5 years of experience
- Front Desk tasks such as Check-in/Out procedures, greeting guests and engaging in conversation
- Responsible for data entry including but not limited to credit card transactions and guest information.
- Maintain cleanliness of the inn, kitchen and guests rooms along with occasional maintenance of the property
- Manage inventory of linens, supplies and ABC beverages.
6-10 years of experience
- Instructing cooking classes for inn guests
- Greeting guests with a tour of the inn
- Preparation of service of gourmet breakfast
- Serving the needs of inn guests such as making dinner reservations, providing information about tourist attractions
0-5 years of experience
- Dealt with all the Microsoft programs
- Dealt with guests information (filing and organizing)
- Dealt with elderly guests that needed special needs
- Dealt with answering the phones and booking appointments as well as reservations.
0-5 years of experience
- Supervise and manage housekeeping and staff
- Organize daily routines
- Check-In and Check-Outs of guests
- Assist with organizing events (weddings, brunches, bat-mitzvahs)
- Answering phone calls and organizing emails
- Assist Innkeeper with any other chores and management duties
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[Innkeeper]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
