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10+ years of experience
- Coordinated and planned marketing activity for 350,000 square foot mall including implementing promotional projects and developing informational and leasing brochures.
- Worked extensively with Fort Worth Arts organizations and business leaders to promote the mall.
- Created and implemented special projects in conjunction with the “Downtown Fort Worth Arts Festival”.
- Organized seasonal activities and promoted five annual Arts and Crafts shows to increase retail sales.
0-5 years of experience
Area Mall Manager of North Towne Square and Woodville Mall in Toledo Ohio
- Assisted Mall Manager of Tippecanoe Mall in Lafayette Indiana
- Managed a staff of 65 to ensure that all property responsibilities were enforced
- Managed an operations budget of $12 million
- Worked with businesses in generating new sales revenue for tenant lease/vendor contracts
- Ensured and maintained effective operation, administration and improvement of physical
- Worked with Marketing Manager to provide sales/marketing workshops for tenants to increase sales revenue
6-10 years of experience
Proficient in all facets of operation including sales and revenue maximization, cost control, and employee staffing and development.
- Provided effective training in areas of customer service, merchandise presentation, product knowledge, and inventory
- Recruited, hired, and trained a cohesive, high performing and diverse team with an in-depth concentration of excellence within the customer experience.
- Pioneered the launch of sales of the extended service agreement.
- Excelled in the ability in and directly responsible for maintaining proper store merchandise presentation and supported
- Skilled at organizing complex projects, defining project priorities, and delegating tasks, while creating a disciplined culture
- Exhibited a high level of personal flexibility and resilience during periods of organizational ambiguity.
0-5 years of experience
Recruited, sourced, interviewed, and hired qualified candidates for open positions
- Prepared and maintained records related to hiring, termination, promotions, and leaves.
- Monitored, managed, and perform maintenance on fire panel and alarm system.
- Manage security equipment and monitor 12 camera security system.
- Overseen employee relation issues; incident reports, and investigations.
- Balanced payroll runs, reconciled deductions, and set up direct deposits.
- Handle stop payments, garnishments, unemployment, and workers comp claims.
- Contributed to the growth of the company by hiring 30% of staff.
- Improved diversity through referral program initiative.
0-5 years of experience
Responsible for all aspects of property management four properties; Promoted from Assistant manager to Manager.
- Metro center Mall (Alexandria, Louisiana): A 500,000- sq. ft. mall on a 32 acre tract of land containing three anchor stores: Wal-Mart, Montgomery Ward, and K&B Drugs, included 13 specialty shops.
- Westgate Shopping Center (Alexandria, Louisiana): A 216,000 sq. ft. strip center with three anchor stores: A&P, K-Mart, and K&B Drugs, included 13 specialty shops.
- Springdale Mall and Plaza (Mobile, Alabama): A 1.0 million sq. ft. center containing three anchor stores and 86 specialty stores.
- Lake Forest Plaza (New Orleans, Louisiana): A 1.0 million sq. ft. regional mall with 4 anchor stores and 135 specialty shops.
0-5 years of experience
Successful in the coordination and implementation of marketing plans and all special event promotions for the mall.
- Successfully aided in the management of a staff of over thirty-five.
- Responsible for all monthly financial statements and closing out the books.
- Assisted in the handling of all daily mall operations.
0-5 years of experience
Assist the General Manager with all budgetary and financial responsibilities
- Completed two property budgets for yr. 2001 (Laguna Hills and Southgate)
- Assisted in long/short term leasing
- Oversaw Laguna Hills for approx. 6 months until a manager was in place
- Completed the SIMON Asst. Mgr. Program
- Created Energy Plan for Southern California centers during the power shortage
6-10 years of experience
Responsible for hiring, training and managing a multi-location lead generation team responsible for producing sales leads for a geographically diverse sales representative team. Generated leads through a team of in-mall marketers through regional integrated marketing campaigns targeted to educate, engage and convert.
- Responsible for weekly and monthly reporting including revenue, jobs sold and installed jobs.
- Functioned as liaison between lead generators and sales representatives by developing a solid working relationship where feedback is shared and acted upon.
- Trained and deployed new programs as dictated by corporate sales.
- Managed a diverse asset base of FFE required to support and maintain our lead generators.
- Won Circle of Excellence had number one Mall nationwide for two years consecutive.
6-10 years of experience
Responsible for hiring, training and managing a multi-location lead generation team responsible for producing sales leads for a geographically diverse sales representative team. Generated leads through a team of in-mall marketers through regional integrated marketing campaigns targeted to educate, engage and convert.
- Responsible for weekly and monthly reporting including revenue, jobs sold and installed jobs.
- Functioned as liaison between lead generators and sales representatives by developing a solid working relationship where feedback is shared and acted upon.
- Trained and deployed new programs as dictated by corporate sales.
- Managed a diverse asset base of FFE required to support and maintain our lead generators.
- Won Circle of Excellence had number one Mall nationwide for two years consecutive.
6-10 years of experience
A comprehensive integrated system of treatment delivery in group settings to meet the psychiatric, medical, social, and rehabilitative needs of the inpatient population The program structure utilizes a multi- disciplinary approach expediting patient’s stability to allow for transition to the least restrictive environment, with the emphasis on community discharge.
- Ensuring the implementation of the daily operations of a facility wide treatment program for 180 patients.
- Overseeing of professionals who facilitate programs for patient population. Monitoring of coverage and ensuring coordination with discipline heads.
- Assignment of site coverage for Mental Health Therapy Aides while on site location.
- Oversight of all safety and security concerns regarding the clients and professionals involved in the program.
- Distribution of daily data for all patients, building units and wards; ensuring attendance and safety on site.
- Monitoring compliance with OMH standards regarding Active Treatment protocol and HIPPA compliance.
0-5 years of experience
- Worked within a team to manage the budget and achieve business targets.
- Provided clear, timely, and effective business evaluation to senior management.
- Organized meetings with prospective clients or businesses, and maintained up-to-date market knowledge.
0-5 years of experience
- Developed and presented a $15 million annual budget to the Operating Committee.
- Created a marketing plan for a several struggling mall tenants.
- Selected as a member of the Grand Opening Team for a special project openings.
- Supervised the Retail Development Program (temporary leasing) at both Lakeline and Barton Creek Square Malls.
0-5 years of experience
Assisted in monitoring and controlling a total operating expense budget of $4.3 million.
- Assisted in development of business plan and annual operating budget.
- Analyzed and reconciled monthly budget to actual reports.
- Assisted in administering the operations, security, marketing and leasing programs.
- Responded to tenant/customer complaints and resolve problems.
- Assisted in contract preparation and oversight of capital projects.
- Analyzed tenant lease contracts for compliance within shopping center.
0-5 years of experience
- Managed 1.2 million square feet/200+ tenants. Prepared and implemented an annual budget consistent with property needs, corporate goals and objectives.
- Oversaw the Operations, Marketing, Leasing, Security, and Housekeeping departments to ensure all property responsibilities were carried out efficiently, effectively, and on budget. The team consisted of 45+ people including direct management of 5 Directors.
- Acted as spokesperson for ownership during community, media, and public events. Duties included local live news interviews and attending meetings with local government officials.
- Managed capital projects, tenant build outs, monitored new tenant construction for compliance, and assisted in expediting new store openings. Some of the larger projects included: Cheesecake Factory, Apple, and Coach.
- Implemented and led the Retailer Security Awareness Program which became a model for the company within the region. This consisted of quarterly review meetings with representatives of all retailers to increase personal security and loss prevention awareness throughout the mall property.
0-5 years of experience
Assist in managing a 2.3 million square foot regional shopping mall with operational expenses that exceed 26 million dollars annually. Involved with all phases of operations within the facility. Worked directly with designated corporate consultants preparing bid documents and scope of work for capital improvement projects that exceed 3.4 million dollars annually. Provide 24 hour on call service.
- Direct, motivate, train, and develop personnel to ensure all property responsibilities are carried out efficiently and effectively.
- Prepares budgets and budget revisions consistent with the property needs and corporate goals and objectives.
- Solicit bids from contractors for capital improvements, interior and exterior repairs and service contracts.
- Assist in overseeing store design and build-out: monitor new tenant construction for compliance with corporate criteria.
- Direct dealings with all local unions, contract renewals and disputes.
- Administered contracts with outsourced vendors such as Maintenance, Janitorial, (Control Building Services) Landscapers, Security (IPC), Waste Management, Simplex Grinnell and Kone (elevator /escalator).
- Provide direction and support in coordinating marketing activities with all levels of corporate personnel.
6-10 years of experience
Primary investor and co-owner of Midway Mall for 10 years.
- Managed the rental properties of Midway Mall for approximately 10 years.
- Negotiated contracts between renter & tenant for multiple business establishments.
- Active participant in public relation activities for renting purposes.
- Monitor administration of all safety programs as required for specific tenant and their business.
- Received award from City of Chicago for beautification of neighborhood after remodeling the property.
- Delegated work as necessary for smooth functioning of company.
6-10 years of experience
A comprehensive integrated system of treatment delivery in group settings to meet the psychiatric, medical, social, and rehabilitative needs of the inpatient population The program structure utilizes a multi- disciplinary approach expediting patient’s stability to allow for transition to the least restrictive environment, with the emphasis on community discharge.
- Ensuring the implementation of the daily operations of a facility wide treatment program for 180 patients.
- Overseeing of professionals who facilitate programs for patient population. Monitoring of coverage and ensuring coordination with discipline heads.
- Assignment of site coverage for Mental Health Therapy Aides while on site location.
- Oversight of all safety and security concerns regarding the clients and professionals involved in the program.
- Distribution of daily data for all patients, building units and wards; ensuring attendance and safety on site.
- Monitoring compliance with OMH standards regarding Active Treatment protocol and HIPPA compliance.
0-5 years of experience
Learn the Mall Manager duties and responsibilities while supporting the Mall Manager
- Temporary Operations Director while current employee is out of the office on medical leave
- Assisted in 2011 budget preparation, including Sharepoint and Oneworld entries.
- Work closely with Janitorial, Security, Marketing and Business Development.
- Assist Office Administrator, Operations Director, Local and Permanent leasing Representatives.
- Was the lead person on new tenants, The Pit, permanent tenant, Upsy Daisy, temporary tenant going permanent in 2012.
0-5 years of experience
Assisting Mall Manager in day to day overall operations of Outlet Mall.
- Implemented marketing strategy for recruiting new tenants
- Assisted Mall Manager in overall operations
- Coordinated all mall promotions/activities
- Generated all monthly lease invoices
- Designed and implemented all tenants overhead ads announcements
- Correspond with tenants marketing department for various mall promotions/activities
- Maintained all janitorial supplies
- Created and distributed center-wide monthly newsletter
6-10 years of experience
Staffing, training and scheduling of associates in two stores, ensuring compliance with payroll budgets.
- Responsible for merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
- Coordination of sales promotion activities, including proper use of in-store signs advertising sales and promotions.
- Maximize sales and measure sales performance on a daily basis referencing daily reports from the previous year, while maintaining adequate inventory to support sales promotions. Ensures staff performs on a daily basis and completes daily/weekly tasks. Review employee performance on a weekly and monthly basis.
- Gather merchandise for transfers, debits/damages, returns-to-vendor (RTVs), and charge-backs. Participate in multiple store inventories by scanning all inventory, then reconciling with the inventory analyst.
- Assist in the compliance of associates with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, and sales and record-keeping procedures.
- Maintaining compliance of associates with proper pricing of merchandise, ensuring all price changes are made.
0-5 years of experience
Assistant to the mall manager
- Facilitated all inquires (calls and in person) and worked to satisfactory resolution.
- Prepared correspondence
- Responsible for managing inventory and purchasing of office supplies
- Compiled and recorded data for computer files
- Effective written and oral communication skills
0-5 years of experience
Greeted customers, vendors and tenants at the front desk.
- Answered phones in a pleasant and timely manner and directed their calls and dispatches to mall staff, security and or housekeeping.
- Managed all office supplies and orders when needed.
- Kept track of and confirmed Mall Manager’s depositions for upcoming court cases.
- Handled daily Simon Gift Card Reconciliations for Guest Services.
- Collected and deposited rent checks for the Temporary Tenants.
- Keeps track of payments from tenants for use of our conference room.
- Updated check log daily.
- Completed daily transaction reports.
- Made daily bank deposits.
- Opened all incoming mail.
0-5 years of experience
Negotiated short-term lease agreements and located leads for potential permanent agreements.
- Updated monthly forecast and created and input budgets for both Towne East Square and Towne West Square.
- Created scope of work, sent out and collected bids, and created project folders for all capital and non-capital projects as required per Simon policy.
- Performed Manager On Duty tasks and responsibilities for both properties: checked on the operation of the property, communicated with retailers, and ensured everything ran smoothly on the weekends.
- Took charge of installing soft seating at Towne West Square to improve the look and feel of the center.
- Assembled a Retailer Handbook to distribute to tenants to help them understand the relationship between Mall Management and themselves, and how we can help them to be successful in our shopping center.
- Completed additional tasks assigned by the Mall Manager or tasks that I took initiative on to both assist my training and help the properties – ex. returned calls of customers/potential tenants who sent messages through simon.com, worked with Operations Director/Maintenance Supervisor to ensure assigned projects were completed, worked with Marketing Director on ideas for upcoming events and talked out the logistics of potential sponsorships.
0-5 years of experience
Manage Mall campaign during winter shopping seasons demonstrating videogames and gaming hardware to consumers of all ages.
- Documentation of feedback during campaign to produce desired effect for client.
- Act as lead on-site and point person for shipments and deliveries.
- Act as liaison for retail partners and maintain responsibility for all mall operations including security of footprint over 4 week period.
0-5 years of experience
Responsible for temporary leasing, to include agreements, rent collection and sales accounting
- Transmittal of all A/R and A/P to corporate headquarters
- Regular rotation as Manager on Duty
- Facilitate and participate in annual budget meetings and submission
- Coordinate calendars between management, security and janitorial services
- All other duties assigned
10+ years of experience
Assist Mall Manager with monthly bill coding; monthly & yearly budgets
- Hiring & training of all Maintenance & Security staff
- Develop & implement staff policies & procedures
- Maintain 28 acres of landscaping & upkeep of underground sprinkler system & snow removal of entrances & sidewalks
- Reading of blue prints to supervise & hire contractors for remodel of Mall bays or updates as needed
- Knowledge of high/low voltage electricity
- Maintain monthly maintenance & upkeep of all heavy equipment – i.e. Kubota mower & burnishing/ & snow removal equipment
- Other maintenance general duties including carpentry; painting & all other general repairs as needed
0-5 years of experience
Effectively managed and lead 15 employees
- Responsible for daily operations of a gas station and mini mall
- Responsible for P&L, inventory control, payroll, EPA compliance, and cash
- Received numerous customer service and excellence awards and a Superior Accomplishment Award for increasing income
0-5 years of experience
- Maintain customer service feedback.
- Conduct performance for all employees for a high volume store
- Provided information regarding products and help determine best products to meet their needs
- Review annual and quarterly reports
- Maintained products and ensure adequate inventory
- Ability to work effectively as a team member
0-5 years of experience
Open and close Mall [company name]location unsupervised
- Take customer’s orders and operate cash register
- Count down register, and back safe, take excess cash to bank
- Stock store and clean
- Organize and put up truck shipments
- Train new mall employee’s as required
- Fix machines as needed (ice cream machines, slushy machine etc.)
0-5 years of experience
Managing the mall
- Supervising
- Customer assistance
- Document matching (invoices)
- Interfacing with vendors
- Responsible for opening/closing the company
- Securing the location
Mall Manager Duties and Responsibilities
Because of the complexities of the job, mall managers hold many duties and responsibilities, both in management and in customer relations. Daily responsibilities vary, but mall managers are generally accountable for the following:
Hire Mall Staff The mall manager is responsible for hiring various employees, including assistant management staff, maintenance employees, security staff, and custodial help. While individual retail locations hire associates specific to those stores, the mall manager hires the behind-the-scenes mall staff.
Research Local Economic Market Generally speaking, the mall manager must understand the market in which the mall is located. A familiarity with which retail outlets will experience success within the shopping center will ultimately contribute to the success of the facility.
Coordinate Mall Employees On a day-to-day basis, a mall manager is presented with challenges that require the coordination of staff. These challenges may take the form of coverage shortages, maintenance requests, the presence of law enforcement, custodial issues, or customer complaints.
Advertise and Market the Mall While the individual stores within a mall are responsible for their own marketing, the mall manager must ensure the mall itself is represented. Marketing responsibilities may include events planning, community outreach, or advertising via mainstream media. The mall manager also creates an enticing environment to attract prospective tenants.
Manage Budget and Expenditures The mall manager has a responsibility to ensure the mall’s expenditures fall in line with its budget. This may translate to salary budgets, rent negotiation, and reconciliation of financial reports.
Negotiate Contracts A mall manager is familiar with contracts and with negotiation. The position requires the initiation of lease agreements as well as service contracts, and the mall manager can comfortably interpret and modify contracts to benefit all parties.
Mall Manager Skills and Qualifications
Successful mall managers communicate effectively, solve problems quickly, and collaborate with others both up and down the chain of command. Employers generally seek candidates who possess, at minimum, a bachelor’s degree and the following skills:
- Customer service – mall managers are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- Public relations – mall managers act as the public voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- Legal knowledge – while a legal background isn’t critical to this position, a mall manager must be familiar with contracts and even zoning ordinances
- Financial management – the mall manager is responsible for financial aspects of the retail shopping center, including rent collection, payroll, accounts payable to vendors, and budgeting
- Communication skills – a mall manager can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, middle management, and more
- Computer experience – mall managers use computers to track inventory, record payroll, and perform other administrative tasks. Familiarity with the internet and wordprocessing is usually a requirement for the position
Mall Manager Education and Training
Because mall managers are responsible for performing such a diverse range of duties, it’s common for employers to require a bachelor’s degree or equivalent experience. Areas of study may include business administration, marketing, finance, and accounting. Preference is given to candidates who hold a master’s degree, and five or more years’ experience may be required.
Mall Manager Salary and Outlook
The Bureau of Labor Statistics (BLS) reports the median annual wage for a mall manager as $58,670. The position is categorized under property, real estate, and community association managers. Mall managers in the bottom 10 percent of the income range earn less than $29,500. Those in the highest 10 percent earn significantly more than the median, at $128,630. The BLS projects a positive outlook for those interested in a mall management career. It’s predicted that employment will grow 10 percent through 2026.
Helpful Resources
Those interested in a career in mall management have a variety of resources available. The books, professional organizations, and websites on this list provide a starting point to explore the career:
Ask a Manager – management consultant Alison Green provides this resource to help managers in all industries become more efficient and effective at communication
High Output Management – Andrew S. Grove discusses the science of management as well as techniques to improve management skills, such as team building and productivity
International Facility Management Association – IFMA is a global network of facilities managers. The organization’s website contains helpful resources for mall managers
The Facility Management Handbook – this comprehensive resource covers information from zoning compliance to disaster recovery
Professional Retail Store Maintenance Association – while this organization primarily targets managers of individual stores, mall management professionals have found PRSM to be a helpful resource
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Mall Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
