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0-5 years of experience
Overview: Manager on Duty during twilight hours responsible for ensuring guest satisfaction and safety.
- Responsible for overall operation of the hotel during off-peak hours for a 97 room boutique property.
- Trained, coached, and evaluated associates to achieve performance and personal goals.
- Developed and executed service standards following hotel acquisition and during period of repositioning.
- Patrolled hotel to ensure safety and security of associates, guests and hotel property.
6-10 years of experience
- Represented the general manager during evening hours. Made decisions successfully resolving guests concerns to the guest’s
- Provided leadership, supervision and guidance to eleven direct and twelve indirect reports in ten departments. Developed a team
- First level of command for all emergency situations. Successfully evacuated the facility on two occasions without incident.
- Created and monitored the guest room Fresh Eyes Inspection Program. Reported trends to the housekeeper and general manager.
- Managed the lounge bar. Maintained an attractive lounge in which guests could relax and enjoy their favorite beverage after their
- Scheduled and supervised reception bartenders. Maintained a roster of five on call bartenders for special events.
- Integral member of the conference center management team. Managed the cleaning and security contract for the general manager.
0-5 years of experience
Effectively manage all departments of hotel during night shift that includes: Front Desk, Housekeeping, In-Room Dining, Security, Engineering, Banquets and Royal Service.
- Responsible for all hotel guest issues, colleague issues and any other issues that may arise during night shift.
- Successfully run the hotel’s End of Day/End of Month procedures on a nightly basis that include backing up all hotel folios, credit card settlement, Micros and Protobase settlement, and various other hotel reports.
- Oversaw the raising of hotel J.D. Power score for clarity of billing from an 8.91 in 2012 to a score of 9.07 in 2013.
- Responsible for all upsell room revenue in hotel that includes the approval of and payment of upsell commissions.
0-5 years of experience
- Led and motivated the store team to increase customer relations and promote efficiency
- Managed the store stock levels and ensured all products were priced, promoted and well displayed.
- Provided customer support and responded to customer comments and complaints.
- Maintained drawer counts, and was responsible for closing procedures and securing the premises.
- Performed and administered daily recovery to ensure a neat clean and organized store.
6-10 years of experience
Began as baker and due to work ethic and drive was quickly promoted to night manager supervising a team of nine. Management skills were such that workers thrived under a positive and supportive environment.
- Fast, efficient, professional and friendly, was able to increase sales and worker productivity month over month consistently driving store profits.
- Provided an authentic New York experience through fast, friendly and knowledgeable customer service.
- Through diligent maintenance of machines, display cases, lighting and store cleanliness, ensured that customers and workers enjoyed a pleasant and inviting dining experience as evidenced in third party reviews such as Yelp.
- Trusted with handling cash, closing store and managing personnel.
- Assisted owner in the hiring process.
0-5 years of experience
Offered successful ideas to help benefit company in daily operations of hotels and in revenue
- Responsible for balancing credit cards and cash flow of daily revenue
- Ran night audit reports, checked in guest and secured property
- Trained in all operational aspects of the organization i.e. budgeting, administration, funding, performance reviews, forecasting and P&L reports
- Sales/Marketing, direct bills, cold calls, outside sales, scheduled group reservations, booked banquet, and meeting rooms
6-10 years of experience
Responsible to take charge of the entire hotel’s operation during the night shift
- Ensured the security of the hotel, staff members, and the guests
- Completed night audit and entered accurately information required with attention to details
- Performed general activities and maintained hotel’s cleanliness and appearance
- The company is pleased with my service which is still on-going
0-5 years of experience
Reorganized shelves
- Supervised four to six employees a night and maximized job output
- Balanced $20,000+ nightly
- Increased productivity
- Provided exceptional customer service
- Maintained a clean and organized working environment
0-5 years of experience
Involved in Pre-Opening and Opening operations of [company name].
- Maintained financial controls and compliance and night audit bank control.
- Prepared daily statements. Utilized Micros Property Management System.
- Ensured quality service is provided to all guests. Checked guests in and out. Resolved guest issues and requests.
- Balanced and audited for accuracy in accounts. Resolved accounting discrepancies.
- Responsible for most Hotel functions on the overnight, including Front Desk and Housekeeping.
- Responsible for Emergency situations.
0-5 years of experience
Maintained high standards of customer service during high-volume, fast-paced operations.
- Directly handled currency for opening and closing.
- Input data to generate daily sales reports which were directly reported to the district manager.
- Took initiative to find extra tasks when scheduled duties were completed.
- Hire, train, and coordinate a staff of 6.
- Handled currency and credit transactions quickly and accurately.
0-5 years of experience
- Managed sales and controlled inventory ranging from $14,000 to $ 20,000.
- Performed audits with a result of 2% or less shrink
- Made sure a successful End of Day close was completed by imputing and fixing any issues with closing paperwork.
- Ensuring the functionally of all kitchen equipment and handling customer concerns.
- Implementing strategies pertaining to marketing, increasing profitability and employee retention.
- Quick problem-solving skills that ensures a productive and effective workday.
- Supervised 4-6 employees.
- Provided superior customer service.
0-5 years of experience
Compiled and checked daily record sheets, guest accounts, receipts and vouchers.
- Accurately processed all cash and credit card transactions in accordance with but not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank.
- Responsible for hotel switchboard operations using multi line phones.
- Prepared daily, weekly, monthly and quarterly financial reports.
- Promoted team work and quality service throughout hotel’s various departments.
- Responded appropriately to guest complaints. Made appropriate service recovery gestures in order to ensure total guest satisfaction.
0-5 years of experience
Ensured all customers received the highest customer service experience
- Trained new employees on store policies and procedures
- Balanced sales sheets and cash drawer nightly
- Processed credit card payments
- Prepared night deposit
- Tracked and documented lottery, grocery, and deli sales
- Prepared and maintained inventory order forms for owner on grocery products, lottery tickets and deli items
0-5 years of experience
- Recorded daily expenses and revenue
- Prepared daily and weekly reports
- Responded and followed up with guest complaints from market matrix surveys
- Trained and mentored new and existing team members in front office operations
- Planned and facilitated monthly team member meetings and daily pre-shift meetings
- Conducted weekly inventory checks for the purchasing department
0-5 years of experience
- Managed over ten properties and over 100,000 square ft of property
- Supervised over 50 employees, reporting to owner and meeting with clients
- Conducted inventories, inspections and referring future employees
6-10 years of experience
Manages the overall operations of the company, including people leadership and development, sales and marketing.
- Working with clients to ensure that goals and expectations are fully understood and then communicating such expectations to the staff and incorporating them into all aspects of the company’s operations.
- Marketing our services to the greater Westchester County area, as well as winning over new clients in order for the company to grow.
- Ensuring that current policies, procedures and guidelines are being followed by the staff.
- Establishing and maintaining excellent working relationships with key people in the company and community.
- Customer service / dispatcher duties include scheduling and routing 20-30 vehicles.
6-10 years of experience
Award winning luxury property including best rooms in the world under $250 per night
- Monitor the activities of the front desk, security, maintenance, and the reservations staff on the overnight shift
- Handle and resolve all guests issues
- Balance daily, weekly, monthly, and yearly revenue and finance reports
- Maintain daily and weekly sales logs and future sales forecasting logs
- Coordinate with the sales department to assist in corporate conference and event booking.
- Work with other staff member to maintain the highest standards of customer service as expected by Small Luxury Hotels of America.
0-5 years of experience
Served as Night Manager at a Transitional Home for homeless women and children who at most times are on a path of sobriety. Monitor home to ensure the safety of residents and handle crisis situations.
- Provide residents with structure by enforcing house rules such as performing assigned chores and cooking schedules, as well as, attending required group therapy sessions and bible studies.
- Perform random breath analysis and UA’s to keep residents consistent on their road to recovery.
- Create opportunities for residents to expand independence and practice important life skills in a controlled and safe environment.
- Create nightly shift logs explaining in detail the night’s events and elaborating on each individual’s behaviors and challenges.
- Act as role model and leader for residents through actions, behavior, language, and dress.
0-5 years of experience
Oversaw all areas of night operation
- Managed inventory and lottery ticket count, controlled wastage, and handled order supplies
- Used problem solving to perform task such as locate cash discrepancies
- Handled and resolved client issues and concerns, in a positive manner.
- Maintained compliance with applicable government regulations and standards related to quality, health and safety.
- Conducted and performed inspections of all gas station equipment and facilities
- Oversaw price management of fuel
- Updated computer systems daily
- Performed cash and credit transactions
- Supervised night associates while performing job tasks
- Ensured proper turnover of store to 1st shift manager
0-5 years of experience
Accounts Payable, Accounts Receivable and Collections.
- Similar responsibilities related to billing and cash handling as above.
- Helped train new employees as well as new auditors.
- Developed creative ways to maintain the property.
- Exceeded every guest’s expectations by providing the best customer service possible.
0-5 years of experience
Acting as Hotel Manager, oversee arrival and departure of guests, meet and greet VIP guests.
- Effectively supervised working with Union and non-Union staff in a luxury hotel setting.
- Prepare audit reports and statistics to be distributed as required.
- Resolved guest concerns, including billing and reservation inquiries.
0-5 years of experience
Provide supervision of all front office staff including front desk, PBX, reservations, bell person, and security.
- Ensure proper staffing levels of all front office staff by preparing weekly schedules while remaining under payroll budget.
- Act as manager on duty as needed. Owns guest complaints and utilizes conflict resolution skills to ensure guest satisfaction.
- Handle all guest emergencies with proper documentation including incident reports and insurance claims.
- Manage front office checkbook within budget, prepare weekly purchase orders, and processes invoices.
- Monitor guest satisfaction scores and implement methods for improving overall service scores.
- Conduct monthly meetings for all front office staff.
0-5 years of experience
Customer service- achieved sale goals each shift.
- Cashier/Book Keeper- maintained customer sales, balanced money, credit card transactions, and maintained the sales for the day and night shifts.
- Great communication with other employees.
- Communicating with customers over the telephone for catering, questions, or concerns.
- Key holder- access to safe, alarm, and locked up store at the end of each night.
0-5 years of experience
Supervisor of up to 5 employees per night in the Parts Department.
- Created and managed the system used to organize all business Repair Orders.
- Duties Include: taking client phone calls, appointment scheduling, billing and stock management.
- Open and Close business on a daily basis.
10+ years of experience
Manage a group of 25 children and cater to their needs and provide personal attention to each
- Supervise the lunchtime of the children. Ensure they eat their food on time and fulfill necessary intake of nutritious food.
- Monitor their playtime and make certain they play safely
- Prepare teaching aides and provide children with materials like stationary, books and sports accessories during their sports and art periods
- Conduct meetings with parents to evaluate the child’s behavior at home and at the center
- Monitor the payroll for all daycare fees and clerical work including answering phones and data entry
0-5 years of experience
- Oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Assisting the Operational and Financial Management of the Property
- Assists the GM with interviewing, onboarding and training new associates
0-5 years of experience
Managed a team of 8-15 members on the night shift.
- Over saw the ending and beginning of each business date.
- Conducted training and corrective action on night shift team.
- Responsible for overseeing the wellbeing and ending of convention events.
- Handled all emergencies that occurred on hotel property and relayed all necessary information to the next incoming manager.
- Created and distributed incoming Convention Report to all hotel departments
0-5 years of experience
Here I manage the functions of a homeless shelter, assessing and providing homeless men with accommodation as well as manage paper work and keep the house clean.
- Answer phone calls and provide information to those who require it.
- Interview and assess potential residents. Should the potential resident take on a foul mood, I calmly and professionally expel him from the premises.
- Manage paperwork on the movement of residents admitted or leaving.
- Cleaning rooms.
- Provide help and support for residents with issues.
6-10 years of experience
Oversee Security, PBX, Front Desk, Night Audit, Housekeeping etc.
- Personally check in/out front desk, wake up calls, express checkouts
- Maintain paperwork and performance standards and uphold the highest levels of customer service and satisfaction
- Balance food and beverage, Front Desk accounts, Credit cards, direct bills etc,
- Close the night on the Micros Opera and 9700 Food and Beverage Systems.
- Individually train and supervise staff
- Coordinate with Banquets, Restaurant, and all other Departments of the Hotel for a smooth operating environment
0-5 years of experience
Manage coworkers including stockers and cashiers
- Cashier during peak business times
- Make change for cashiers and count safe at end of night
- Restock grocery, produce, meat, dairy, and frozen departments
- Answer all consumer questions and take phone calls
- Filled in as produce manager for 1 week and dairy manager for 2 weeks
- Closed and locked store and occasionally opened store on Sundays
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[Night Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
