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Resort Manager Resume Samples
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0-5 years of experience
Regional “In the Woods” themed hotel group. Facility has 75 units and a conference center.
- P & L responsibility for $1.5 M annual operating budget.
- Developed marketing plan and referral awards program that raised occupancy 32 percent.
- Revenue generation-Exceeded established operating income goals by 105%.
- Developed a guest services training program that empowered staff to immediately solve guest issues, reduced guest complaints/issues by 25%, and increased guest satisfaction metrics to 90% favorable comments.
0-5 years of experience
Managed Front Desk, Maintenance, and Housekeeping departments for 98 unit timeshare resort
- Made property improvements in the areas of new air conditioning, plumbing, landscaping, vendor selection, and employee attitude and appearance
- Improved owner satisfaction and confidence dramatically
- Organized all maintenance projects in a 55 year old building. This included a complete A/C overhaul in all units, re-plumbing entire building due to cast iron pipes collapsed behind unit walls, and general repairs all over the property due to building age
- Established Social Events for guests and owners to include a Welcome Reception, Hot Dog and Ice cream socials, Live music at the pool, Hamburger grills, and a complimentary Full Breakfast
- Maintained unit inventories for all items provided by the resort association
0-5 years of experience
Recognized for consistently exceeding guest and owner expectations by ensuring quality service and building long term relationships.
- Planned, managed and provided leadership for 60-unit timeshare property.
- Oversaw resort operations encompassing budget management, security measures, administrative duties, reservations, and purchasing.
- Hired, supervised and conducted performance appraisals for 11 front office and engineering associates.
- Regularly communicated with community members and completed HR, accounting and Homeowners Association (HOA) functions.
- Organized front desk, engineering and executive offices to improve efficiency.
- Introduced new reserve budget program for property; consistently remained under budget by $50-70K/year.
- Increased LRA Worldwide scores by 3-5% and elevated employee engagement scores by 10 points.
0-5 years of experience
Manage daily operations of $10 million resort including front desk, housekeeping, activities, security, maintenance and grounds. Prepare and conduct HOA Board and Annual meetings. Walk property and units and ensure highest standards of quality, cleanliness, guest readiness and company standards. Work closely with Construction Department for planning, budgeting and execution of renovations of units and common areas. Effective partnering with Sales and Marketing departments to ensure consistency and unity through all departments. Market resort effectively to drive occupancy and rental revenues while maintaining quality of product and service as expected by company and owners; review rental rates weekly and adjust as necessary.
- Prepare and present annual operating and reserve budgets of $7 million
- Exceeded or met financial expectations for multiple associations
- Successfully negotiated contracts to increase services and reduce or maintain costs
- Train, coach and empower managers and associates to deliver excellent service to owners and guests
- Successfully increased Quality Assurance audit results 14 points, and increased Safety and Security audit results by 17 points to 94.68%
0-5 years of experience
Oversaw rooms division, front desk and housekeeping for a 30-room hotel and 27-room hostel
- Created budget and revenue targets each month – dealt with weekly accounting and monthly A/R
- Marketed the resort through promotions, word of mouth, events/activities and web presence which resulted in a revenue increase of over 700% from 6 months prior to start date to first 6 months of work (documentation available)
- Handled HR issues from hiring & firing of employees to creating weekly schedule for front desk, housekeeping and maintenance
10+ years of experience
- Directly responsible for the operations of the Front Office, Guest Services, Bell Staff, Valet Parking, PBX, Housekeeping, Laundry, Security, Recreation, Retail and the Spa. During my tenure, the resort received all major industry recognition awards.
- Consistently exceeded budgeted Rooms Division and Spa profit. In 1998, revenue exceeded $80M.
- Successfully implemented brand defining guest loyalty program, Wyndham ByRequest.
- Consistently maintained a low staff turnover rate through effective team building, respecting cultural diversity and supporting departmental recognition programs.
- Developed Team ByRequest concept to address and improve the overall guest experience and satisfaction rating on the Medallia Survey.
0-5 years of experience
- Skillfully used professional judgment to recruit suitable interns for the 2014 summer internship program
- Demonstrated leadership capability by overseeing and managing 15 interns in actives involving customer service and event planning
- Developed multiple training programs designed to enhance team building and work place efficiency
- Organized weekly events and accounts in order to maintain a functioning work environment
- Displayed competent customer service abilities when conversing with clients about concerns and problems, while effectively diffusing tension and addressing the issues at hand
0-5 years of experience
The responsibility of managing the VIP Host sales and marketing team for entertainment and nightlife
- Assisted in the overall experience of the high profile clients
- Maintained and managed of over 20 VIP Hosts, while overseeing their client’s experiences
- As a team we broke sales and attendance records for the season, that still maintains to the present day
- Led a marketing team to the largest sales in one day in Las Vegas history
- Re-branded and re-built a declining company back into a successful revenue profiting company
0-5 years of experience
Increased Resort revenue by 16% the first quarter, and sold 455 more nights the first quarter than any other year.
- Promoted and marketed the resort via web sites, magazines, billboard Ads, radio, local marketing, repeat business and Member of several local Chambers.
- Liaison with suppliers and contractors in all departments to ensure budget control.
- Planned the employee work schedules in all departments, preparation of financial reports for corp. office and owners. Billed and or paid owners on rentals accordingly.
- Dealt with customer queries, requests and complaints.
- Weekly duties included payroll management, inventories, owner statements, and marketing commission statements, online reservations, billing HOA, scheduling employees as well as purchasing supplies and maintaining a positive P/L statement.
6-10 years of experience
Responsible for monthly reconciliation of each individual golf package
- Audited monthly accounts payable to each individual golf course
- Responsible for bi-weekly payroll
- Grew golf vacation package sales from $2.8MM in 2009 to $3.95MM in 2012
- Developed and managed annual budgets totaling over $4 million across multiple divisions of the resort
- Designed, critiqued and implemented marketing strategies
- Negotiated, organized and oversaw several large capital improvement projects
- Supervisor of three full time Sales Associates and Assistant Resort Manager
0-5 years of experience
- Interviewed, hired, trained, and led cross-functional employee team.
- Managed all resort operations, customer relations, and facility/equipment maintenance.
- Provided 24-hour customer service availability for optimum guest satisfaction.
- Represented organization and enhanced sales at industry trade shows and special events.
- Achieved highest level of revenue in 10 years with 100% booking rate through implementation of online analytics (google analytics) on company website and chat boards.
0-5 years of experience
- Managed Front Desk, Maintenance, and Housekeeping Departments for 98 unit timeshare resort
- Made property improvements in the areas of new HVAC system, plumbing, landscaping, vendor selection, and employee attitude and appearance
- Improved owner satisfaction through relationship-building and establishing confidence
- Organized all maintenance projects in a 55 year old building. This included a complete HVAC overhaul in all units, re-plumbing entire building due to cast iron pipes collapsed behind unit walls, and general repairs throughout property due to building age
- Established Social Events for guests and owners to include a Welcome Reception, Hot Dog and Ice Cream gatherings, Live music at the pool, Hamburger grills poolside, and complimentary breakfast
- Maintained unit inventories for all items provided by the resort association
0-5 years of experience
- Managed all operations aspects of 366-key timeshare resort.
- Implemented Six Sigma process for Unit Maintenance.
- Improved employee satisfaction and retention.
- Prepared, monitored, and operated within $9 million budget.
- Management financial review, budget, and Board relations for two other resort properties.
- Served on Board of Directors for 366-key Association.
0-5 years of experience
- Managed accounts payable/receivable to ensure all accounts were current
- Responsible for all retail purchasing and operations
- Managed 60+ staff members and maintained scheduling for 7 different departments
- Coordinated weekly recreation entertainment; ensuring all contracts complied with company policy
- Implemented marketing strategies to maximize sales which in turn generated $25,000 in profit
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[Resort Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
